Net Siding and Windows

what did you expect the supplier to say? it's always an installation problem to them they are trained to pass the buck. i'll go look at the job again but if they no longer carry the product no one else does either. the division thay makes the product for certaiteed got sold to [redacted], a mexican co. so i'm not making any promises since I don't know if the material is even available. but one thing is for sure i'm not spending a bunch of money on the problem and that's that. I really resent the fact that these people have been on an extended vacation and come back just before the warranty is out and they want me to jump through hoops to fix a minor problem. they are out of the warranty period already and if the material is not available I can't help. e.t.

Complaint: [redacted]
I am rejecting this response because:in my opinion the damage is clearly a result of inappropriate installation.  "These people" may have been on vacation for two weeks last summer when the company was first contacted about the problem and said they would check on it.  After that I never heard from them again, just as happened again this March when they were again contacted about the problem.  I will contact the manufacturer as [redacted] suggests and see what response they offer.  If they accept responsibility for the failed siding, fine.  Until then I believe the installer is at fault and responsible for correcting the problem.
Regards,
[redacted]

I stand behind my original assesment of the problem but I will go out and look at it again. and stand behind our one year warranty. e.t.

Complaint: [redacted]
I am rejecting this response because: I just wrote my response but cannot tell whether it was sent or deleted so if I repeat myself that is why. Mr. [redacted] says he will again inspect the problem siding and stand by the warranty, but is after saying he still does not believe the problem is the result of improper installation.  I believe he means that he intends to take care of the problem but that is not what he actually says.  At this time I do not believe the issue is actually resolved.
I
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The rules of the Revdex.com is to be truthful which I have been.  And will swear to everything I have said under oath.I paid [redacted]'s worker the extra money for the trim work which somehow was not included per [redacted] in his contract.  His other client [redacted] will also say this.I have one correct window out of 3 products, and that window the trim work on it is not complete.  I have one very expensive window! 
Regards,
[redacted]

[redacted]   [redacted] Resolution Specialist RE: Complaint I.D. [redacted]   Dear [redacted], In response to this lady's complaint.  We tried everything to come to a mutually satisfactory solution.  She refused our offer of putting in the correct window at no cost to her.  and even waive the $150.00 worth of additional work that was done.  She said the only acceptable solution for her was, she gets to keep all the products, even the ones she wasn't complaining about and she wanted 100% of her money back because the contract, according to her, was in double default.   Our attorney sent her a demand letter asking her politely to pay the balance due of 1150.00.  She never responded and she subsequently was served a summons to appear in court.  As for a copy of the product warranty I'll put in the mail when I mail this letter.  The case is going to court for collections & final resolution. We tried hard to work with Ms. [redacted] but she is totally unreasonable.  Respectfully,  [redacted]

Complaint: [redacted]
I am rejecting this response because:This is a contract default. when [redacted] installed one wrong item he was in default.  That would start with the first item installed the window over the sink. Simple contract law are the rules in effect.[redacted] choose to threaten me rather then have a discussion on how he could resolve the issue. [redacted] also is stating I am wanting all three items for free. That is incorrect. I am willing to pay for the fixed window which is exactly what I ordered.I have also told [redacted] that I would be returning the wrong kitchen window and the wrong sliding door window to have at his place of business.
As I have stated [redacted] has hundreds of windows he is installing, I had a total of three items.  I know without any hesitation what my order was. [redacted] is not willing to even think that maybe his communication to me was wrong.  Or that the 5000 series sliding french door wasn't what he wrote.  I also have no warranty paper work on my window at this writing. 
Regards
[redacted]

Complaint: [redacted]
I am rejecting this response because:I specifically said that "I need to cancel the contract." This was done within 45 hours of signing the contract. I don't know how to "word" it or make it any less vague. He never informed me of anything. I have been having to reach out to him for communication. I have also made it very clear in an E-Mail dated March 9th that I will not hire him for any work because of this issue. I do expect a full refund because I specifically asked if I could not get the financing, would I get my money back. He told me it would be no problem.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:According to the Texas Attorney Generals Website found by searching Google for "Texas State Law Home Improvement Cancellation" https://www.texasattorneygeneral.gov/cpd/the-3-day-right-to-cancel-a-purchase, I should have been provided a form called the "Notice of Cancellation" that all I would have to do is date it and mail it back to the seller before midnight on the third business day to obtain a full refund. In the absence of this, I sent an E-Mail to [redacted] that specifically says that I wish to cancel.  I am attaching that Email named "Cancelation Email.PDF". This was sent in Good faith expecting to be honored. If it was not sufficient, then why did [redacted] not work with me within the 3 day window for the proper notification? At the time, I was still trusting and wanted to cancel this contract and look at what my other options were. Regardless, I stated "I need to cancel the contract". [redacted] is saying that it is not worded correctly. If he expected specific words, he should have provided the "Notice of Cancellation" form required so that the intent would be clear. I did in good faith notify [redacted] in the kindest but direct way possible that I wanted to cancel the contract. As far as the expenses, according to the contract (I attaching it as "2015-01-29 Net Siding and Windows LLC Contract.pdf") that I signed under Acceptance of Contract, "Should contract be cancelled after 3 days rescission and material is ordered, customer will be charged a 25% restocking fee."  I cancelled the contract within three days, not after three days. Besides, it covers a restocking fee for any material ordered. [redacted] is saying that his fees are "administrative fees" and "expenses". He is yet to provide me with any receipts, itemized list of expenses, or explanation of fees. No where on the contact does it discuss anything other than material. The signed contract does also say that "THIS CONTRACT MAY BE CANCELLED AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS CONTRACT" but it does not give any instructions on how to do so or the "wording" to use. It also does not give instructions on how it may be cancelled.  Again, based on the conversations with [redacted], all I had to do is let him know and he "would take care of it".  According to the afore mentioned Texas Attorney Generals Website, If I provide notification before midnight on the third business day, then I am entitled to a "Full Refund".As speaking to [redacted] directly, Here is a break down of the communications:  Date                     Form     �...⇄ by         SummaryJan 29 2015         In Person        [redacted]               Signed the contractJan 31 2015         E-mail            [redacted]                   Cancellation EmailFeb 13 2015        Phone Call       [redacted]                  Follow up on requesting refund, Ed was to research and get back to me.March 5 2015      E-mail             [redacted]                   Follow up on requesting refund. March 6 2015      E-mail             [redacted]               Response to my Email saying Email does not constitute notificationMarch 9 2015      E-mail            [redacted]                   Points to Texas Attorney Generals Website to counter [redacted]s argumentMarch 16 2015     Letter*            [redacted]            �...⇄ Sent letter with Email chain and request to cancel contract in writing, signed and dated.  *As for the letter, as from the time of this writing, it has not been picked up. I am also attaching the complete E-mail chain as an attachment named "2015-03-10 Email Ed [redacted].PDF".This clearly shows that I have been trying to contact [redacted] but he is not working with me. I have reached out and reached out only to be blown off or to say the company does not agree.    [redacted] is saying that I am still going to do some work and this is true but I made it very clear in my Email on March 9th, 2015 when I wrote "I have lost all faith in you and will not be hiring you for any future projects." Again, this is an example of where [redacted] is not listening. He has stated that I should be communicating with him and not with "his friend, my friend or the Revdex.com".  I have tried to communicate with [redacted] and that has failed. I asked for references before hiring [redacted] and when I could not communicate with [redacted] anymore, I reached out to those that told me I would not have any issues with [redacted]. If I got a reference from them, then they will get feedback and I will question any future referrals from them. It affects their reputation and their business so they have talked to [redacted]. And when that has failed, I reached out to the Revdex.com. I feel that I have a legitimate complaint and talking to [redacted] has not resolved the issue. [redacted] may think he is a "reasonable man" but he has not offered any specific settlement or documentation to satisfy a very upset customer.  My summary of the issue is:Did [redacted] violate Texas State Law by not providing the "Notice of Cancellation" and if so, can he complain about the way he was notified? With out any official forms provided, does an Email constitute "Notice"?Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: We paid for and want the window.  We propose we pick-up the window and a certified check for $458.00 at the supplier’s location.  We feel this would be fair to both parties.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No one at [redacted] has been on an extended vacation.  Mr. [redacted] was informed of the problem in June 2014 and said that he would take care of it.  He did nothing.  He has indicated in a previous response to this complaint he would take care of it.  As for the supplier's response, it was Mr. [redacted]s suggestion they be contacted to take care of problem.  What did he expect them to do, especially after seeing the damage.  I think it is obvious that Mr. [redacted] is the one passing the buck, and it appears he intends to not stand behind his company and its warranty, which has not expired.  The ball is in his court.  He will fix the damaged siding or he won't. 
Regards,
[redacted]