Net Solutions

Review: Net Solutions has been contacting our business for 8 months. Back in January and February they were requesting payment for an invoice saying we owed them money for services provided. I spoke with a man and told him to send me proof of the services provided and their business documents proving they were a real company and the fax was never received. I tried to call business but the call went straight to voicemail. I called twice in one day, left voicemails and received no response. He called back a week later claiming the same thing and I told him I never received requested forms. He said he would fax them. Nothing came in. I tried calling, no success so sent a message through their bogus website netlistingsolutions.com and received a call back from him saying he had faxed it and something was down on our end. I sent a test fax to our sister business which they received and I explained to man that everything was working fine on our end. Nothing further happened. A few weeks later we received a call and some man speaks with a newly appointed assistant manager, [redacted], as I, the general manager, was away on vacation She is told that there is an outstanding invoice that needs to be paid and they just needed to verify address etc to send invoice so she, unknowingly, agrees and confirms. [redacted] managers do not have the Authority to agree to taking on a new service. All new proposals must go through the business owner first and set up under her name. Therefore, [redacted] did NOT agree to services. She was ignorant having only been a manager for 2 weeks of the scamming world and simply thought they needed verification. A week later, invoice arrives in mail. I call again requesting documentation, etc, proof of services provided. Again, nothing is shown, they do not give me [redacted]'s voice recording or anything. I tell them I won't pay, he says they will send to collections and then we received the same invoice the following month in April, no collections notice or anything. I do not pay, no invoice or communication received again until beginning of August 2013. They called spa and asked new manager [redacted] to make payment, she requests invoice sent, they say they will fax it. Nothing shows. The lady, [redacted], calls next day, [redacted] explains she never received fax, [redacted] faxes it again, and this time received. Unknowing what to do, she notifies owner who passes along to me. I call [redacted] and have heated conversation. She plays voice recording of [redacted] agreeing to send the invoice. I ask them where is the proof of them selling us a service, expressing my belief in them as a scam. I speak with floor supervisor [redacted] and continue to have heated discussion. they say that they provide [redacted] with front page listings on search engines such as [redacted] and [redacted]. She tells me that [redacted] agreed to the services they provide in the beginning of the call by the net solutions sales rep. I ask where that proof is of the conversation. I ask how she has proof that she has provided us with the service to get us front page listing. [redacted] has had front page listing for MANY years and they are now claiming that they are the ones who provided the service starting in February. I continue to ask for proof verifying we agreed to services and she says she is "done and calling corporate" and then hangs up on me. They have no proof of us agreeing to their services, nor any proof that their business is actually providing that service to the business. Also the agreement that they have on recording with [redacted] says $498 and the invoice they just sent us has an interest charge or $47.81. They have no payment terms stating interest accruing on unpaid accounts nor do they list the interest percent, nor is it mentioned anywhere in the recording they have on file. Just to point out.Desired Settlement: Close the invoice, Delete our account. And place [redacted] on their DO NOT CALL List effective immediately.

Business

Response:

[redacted],

I have reviewed in detail the complaint placed by [redacted] and have both commented and made the following resolutions.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person. who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. I have reviewed and determined that the sale to [redacted] Spa was made in accordance to the company's compliance policies.

Furthermore, our Customer Service representative not only went over our compliance policy with [redacted], but detailed how the services were executed by Net Solutions. The problem lies that [redacted] was not aware of her responsibility' s as a manager (as mentioned in the complaint), but Net Solutions will not be held responsible for [redacted]'s decision to do so. In addition, stating that you already have good advertisement is not a justification to disregard a decision, and agreement to a service. The services we provided, shown and agreed to.

Our goal is to provide quality products and services to help business owners get the exposure they need. Since we have been notified that [redacted] is not authorized and [redacted] is not interested the products and services offered by Net Solutions, we have gone ahead and voided invoice [redacted] for a zero balance and placed [redacted] Spa on its Do Not Contact list. There was no payment made or will be accepted by Net Solutious.

Best Regards,

[redacted],

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Net solutions sent us an invoice for $498 and claims that someone here in our store authorized them to provide some sort of advertising or listing on a "database". Nobody claims to have given this authorization, however net solutions cant supply us with some sort of evidence that they ever did list our info anywhere. They now call our business 3 to 4 times a day wanting to know why we are not paying their bill.Desired Settlement: stop contacting us

Review: We are being billed from a company (Net Solutions) that we had no knowledge of ever having an agreement with for online advertising. We had no knowledge of the business or the service. We have tried numerous times to explain that we have never heard of this company nor did we agree to any terms or agreements. We asked to have an agreement sent to us in writing only to be told that they service thousands of clients and cannot send us anything in writing although they did send us an invoice. Net Solutions say they can remove us from their list of customers after paying for a year's worth of already provided service in the amount of $498.00. We have had the same treatment from a similar company that we assume is the same company under a different name, [redacted]. We also are being told Net Solutions is going to turn this account over to a third party if we do not pay. My guess is they would turn it over to [redacted] for collection. We believe this is a huge online scam that recorded my voice online once that either keeps changing their business name or that company sold my voice recording because I never made agreements with multiple companies for online advertising. Some of the company names involved are Y[redacted], [redacted], [redacted], [redacted], and [redacted].Desired Settlement: We wish to be removed from any of their lists, sister companies, any online advertising sites and to never be contacted again.

Business

Response:

Dear [redacted],

Net Solutions has received complaint ID [redacted] and have both gone over and made the following resolutions.

In regards to the complaint placed by [redacted] Net Solutions has zero affiliation with any of the companies noted in her statement, nor do we engage in any of the tactics mentioned in the customers concerns. Our customer notes never show speaking to a [redacted], only [redacted] and a woman by the name of [redacted]. It is apparent that [redacted] has Net Solutions confused with other companies as she indicates in her statements. Perhaps when the order was placed [redacted] thought Net Solutions was one of the multiple companies that he is apparently dealing with, but unlike the statements made in the customer's complaint Net Solutions does not know for sure what the intent of [redacted] was. What we do know for sure is that [redacted] and now Big Red Feeds no longer require our services.

Therefore, Net Solutions has gone ahead and terminated invoice [redacted] for a null balance and has gracefully added Big Red Feeds to its No Contact list. Net Solutions is not associated with all of the companies that have been mentioned by [redacted]. Please note that Net Solutions has never been addressed the matters outlined in the complaint and until receiving this complaint have never spoken with [redacted].

Best Regards,

[redacted],

Review: On 7-*-13 our Church Secretary, [redacted], was called by a rep of Net Solutions; and she felt immediately that she had been tricked. 1st, they said we had a contract with them--which none of us knew about. 2nd, if there was one, she tried to cancel it; and they said we had to pay $498 just to cancel. At this point she felt tricked and talked to me. I immediately called Net Solutions and tried to reach Customer Service and they would only give me a recording. I left the following message, and then sent the same message to them in writing--"7-*-13-I personally called Customer Service and 100% Nullified-Cancelled the entire relationship with you. Furthermore, it was never approved to begin with. See NOTE accompanying. [redacted], Pastor" [NOTE on 2nd page on LifeSpring Church Letterhead--"7-*-13--On this date, I, [redacted], Lead Pastor, LifeSpring Community Church, personally called Net Solutions Customer Service and cancelled-nullified all Business Relationship with you. [redacted], [redacted], whose name was mentioned as authorizing, has not been on Staff at LifeSpring for more than 4 years! If you continue to bother us, I will report you to the Revdex.com for fraudulent activity. Thank you. [redacted], Lead Pastor."] On 7-**-13 and on 8-*-13 [redacted] of Net Solutions called [redacted] again twice, asking for payment. Furthermore, the Invoice sent did not even show the Cancellation, which is more evidence of ongoing harassment and fraud. [redacted], Lead Pastor, LifeSpring Community ChurchDesired Settlement: CANCEL this non-authorized "business contract"--CANCEL the fraudulent invoice, which we already cancelled immediately on 7-*-13---STOP all contact with LifeSpring Community Church. [redacted], Lead Pastor, LifeSpring Community Church, Goshen, IN

Business

Response:

[redacted],

I have contacted [redacted], went over the customer's details and have made the following resolutions.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number.I have reviewed and determined that the sale to LifeSpring Community Church was made in accordance to the company's compliance policies.

However, since LifeSpring Community Church is no longer interested in the products and services provided by Net Solutions and in a matter of resolving the Customer's Statements amicably, Net Solutions has voided invoice [redacted] for a zero balance and placed LifeSpring Community Church on its No Contact list.

I have spoken with [redacted] and have informed him that Net Solutions had not received a letter or message. [redacted] also stated to me that he had sent us a letter by mail and I informed him that we have no knowledge of such a letter or else Net Solutions would have most certainly contacted him in order to resolve the discrepancy. [redacted] also was kind and expressed that it may have not been in everyone's best interest to send a letter if he were to have a resolution in a timely matter. I do appreciate the time that [redacted] took to speak with me and have confirmed that the matter was resolved amicably to his satisfaction.

Best Regards,

[redacted],

Review: Invoice received for a produce we have never heard or nor requested.

Business

Response:

[redacted],

I have received the complaint made by [redacted] and made the following resolution.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. I have reviewed and confirmed that the order placed by [redacted] and that the sale to Starr Stainless Inc. Automotive was made in accordance to the company's compliance policies.

Net Solutions has received the complaint after leaving a message in regards to non" payment for the order placed. Since the Revdex.com has informed us that [redacted] is no longer requires the products and services offered by Net Solutions, I have voided invoice [redacted] for a zero balance, Please be advised that there was no payment made for the services rendered by Net Solutions and no payment will be accepted.

Best Regards,

[redacted],

Customer Service Supervisor

Review: never signed up for net solutions and even at that says to put our business on the top 40 search engine listing and nothing never saw any difference or any new calls we canceled the services when we found that we were even receiving their services and canceled on or before 30 days. we are willing to pay for services that were used but not the for an entire years worth. (and they leave an option to have services turned back on after payment made even after canceling services )Desired Settlement: to only pay for services used

Business

Response:

[redacted],

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable Jaws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service

phone number and Reference Number. I have reviewed and determined that the sale to Integrity Panel Systems was made in accordance to the company's compliance policies.

In addition to the confirmation of the sale made, Net Solutions was told by [redacted] on both June [redacted]and July [redacted] respectively that the payment for the services ordered would be going out. Net Solutions had never received the promised payment and on August [redacted] after leaving messages in regards to non-receipt of payment [redacted] stated he had a cancelation number and that he would contact Net Solutions back with that number. Net Solutions never received contact back, and received a customer complaint.

The goal of Net Solutions is to provide quality products and services to companies in need of such services. Since [redacted] no longer requires the services provided by Net Solutions and in a matter to resolve this matter amicably, Net Solutions has voided invoice [redacted] for a zero balance and has placed Integrity Panel Systems on its No Contact list. Net Solutions requires zero payment for the products and services it has rendered and appreciates the Revdex.com's efforts in bringing this matter to our attention.

Best Regards,

Review: company is harassing me about paying them 498.37 for a service that I never requested from them they are threatening to have me locked up and contacted the credit bureau . I have asked them to fax or email me proof that I ever acquired their service and they will not do that.Desired Settlement: I want them to stop harassing me or prove to me where I ever signed a contract with them for their service.

Business

Response:

Dear [redacted],

I took the time to go over complaint ID [redacted] and have made the following resolution.

As a matter of policy, Net Solutions requires that all our Sales Representatives are to obey strictly to the company's sales and compliance policies. To assure that the company policies are maintained, our representatives' calls are regularly monitored for Quality Assurance. Finally, prior to authorizing any transactions, our Verification Department verifies and validates all transactions using a transaction confirmation, which confirmation is always taped, according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service number and Reference number should they require anything further. After further review, I have concluded that the sale made to Full Force Contracting was made within that policy.

However, since [redacted] is no longer interested the services approved of, Net Solutions will go ahead and void invoice [redacted] for a zero balance and place Full Force Contracting on its No Call list. Net Solutions has previously compiled and went over the sale's proceedings with [redacted], and contrary to the customer statements have not been contacting or speaking with [redacted] in the nature mentioned in the complaint.

Best Regards,

Review: Net Solutions has repeatedly harassed our company to pay for a service we never agreed to partake of. They called out of the blue stating that we were overdue concerning payment for a years worth of "net listing", saying we had a verbal agreement and they would bill us at the end of the years service. Our General Manager stated that he had entered into no such agreement with them but that he would check with the previous General Manager to see if she had agreed to this "service". He contacted the previous General Manager the very next day and she also stated that she had never even heard of them, much less agreed to any such "contract"-verbal or otherwise. Net Solutions then called our GM to see if he talked with our previous GM and he stated that he had, and that she had not entered into any contract with them. Net Solutions then asked our GM if he wanted to see an "invoice" and he said yes. When asked if we intended to pay this bill our GM said no. Somewhere along the line this "company" seems to have edited the recorded phone call to say "yes" to the "invoice" and implying that it was our GM that entered into the contract, which he couldn't possibly have done since he wasn't even in our employ when this alleged "contract" was agreed to.Desired Settlement: The complete ceasing and desisting of the harassing phone calls, letters and emails to the Valley Food Co-op from Net Solutions and the "mediator" Frontland Park. I believe this is a scam company and should be thoroughly investigated for fraud by the FTC and the FCC as they used mail, email and telephone services to perpetrate this fraud!

Business

Response:

[redacted],

I have gone through the following statements, addressed the concerns, and made the following resolution.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service

phone number and Reference Number. I have reviewed and determined that the sale to Valley Food Co-op made in accordance to the company's compliance policies. Net Solutions has also has confirmed that [redacted] did not take the sales call, and the statement made in regards to editing is false and do not Net Solutions business practices.

Net Solutions was contacted by [redacted] on August [redacted], 2013, and had addressed the statements in his complaint. At the time, [redacted] expressed his concerns, our representative went over the events that occurred in a manner to resolve the matter feasibly.

Furthermore, after the representative reviewed and answered [redacted]' questions our Customer Service representative instructed him that the invoice would be zeroed out and that Valley Food Co-op would be applied to its No Call list as of that calls. No payment was made, and this was relayed to [redacted].

Best Regards,

[redacted],

Review: We received a bill ([redacted]) in the amount of $498.00 from Net Solutions stating we purchased a service from them of a one year Premium Business Listing. We did not authorize this. We received a phone call and I asked them to provide me with information on who authorized the service and what the services were. I never received that information. Every time they call to collect on payment, I let them know we never authorized the listing, are not paying the invoice, and to remove us from their call list. We did not approve the listing, and will not pay the bill. I have asked them to put me on the do not call list but I continue to get calls asking for payment on the bill. I would like our company to be removed from their call list and the bill to be voided. We never approved services from them but are being charged for the services.Desired Settlement: I would like our company to be removed from their call list and the bill to be voided entirely. We never approved services from them but are being charged for the services.

Business

Response:

Dear [redacted],

I have gone over the details of complaint ID [redacted] and have made the following resolutions to the outstanding matter.

Net Solutions policy requires that all our Sales Representatives are to obey strictly to the company's sales and compliance policies. Prior to authorizing any transactions, a Verification Department verifies and validates all transactions. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the cost of the services, and of course the company information and date. All transactions are given a Customer Service Number and Reference Number should they require anything further. I have reviewed and determined

that the sale to Champion Tool Storage was made in accordance to the company's compliance policies.

However, since [redacted] no longer requires the services of Net Solutions, and in a matter of good customer relations, Net Solutions have gone ahead and zeroed out invoice [redacted] for a zero balance and are in the process of placing Champion tool Storage on our No Call List. No payment has been made or will be accepted by Net Solutions for its services rendered.

Unless otherwise notified, we consider this matter closed to the discretion of [redacted] and Champion Tool Storage. We would also like to thank you for your attention to this matter.

Beat Regards,

Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They zeroed out the invoice as requested and put us on their do not call list.

Sincerely,

Review: We received a fraudulent invoice for $498 for unapproved services. Sent a letter disputing the fraudulent changes and received no response. Net Solutions continues to call and harass our organization. We asked that they immediately stop contacting us and sending invoices.Desired Settlement: We are requesting that Net Solitions immediately stop contacting our organization.

Business

Response:

Dear [redacted],

I am.in receipt of your letter dated July [redacted] and have made the following resolutions.

Net Solutions requires that all Sales Representatives are to obey the company's sales and compliance policies. To assure that the company policies are maintained, our representatives' calls are frequently monitored for Quality Assurance. Finally, prior to authorizing any transactions, our Verification Department verifies and validates all transactions using a transaction confirmation, according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid for services to be rendered, the company information and date. All transactions are given a Customer Service phone number and Reference Number should they require anything further.

Net Solution reviewed the required information and had determined that the order made was done so in compliance to its procedures. After further review, I have verified that order placed by [redacted] of Turning Points was made in compliance to those procedures. It was approved, and confirmed on numerous occasions.

Net Solutions would like to note that as far back as of April of this year we have been contacting Turning Points in regards to the order placed. Net Solutions voided the invoice on July [redacted], 2013; which coincided with the one and only conversation that we had with [redacted].

Not wanting a service after an order being placed is much different than using the term fraudulent. However, since now, Turning Points no longer request the services provided by Net Solutions, and in a matter of resolving this matter amicably, Net Solutions has voided the invoice for a zero balance.

Best Regards, [redacted]

Customer Service Supervisor

Review: I received an invoice from Net Solutions for $498.00 for a "One Year Premium Business Listing". I would never have requested this - we are a non-profit and would not spend money on this type of service. When I searched their website for a "listing" for Seeds of Hope, they had a very minimal listing with our street address, phone number and website, and a link to a map of our location. Why would any body pay for this minimal service. This is not a premium! I would never have agreed to something like this.Desired Settlement: I would like them to cancel the bill and take our listing off of their website.

Business

Response:

Dear [redacted],

I have gone over the details of complaint ID [redacted] and have made the following resolutions to the outstanding matter.

Net Solutions policy requires that all our Sales Representatives are to obey strictly to the company's sales and compliance policies. Prior to authorizing any transactions, a Verification Department verifies and validates all transactions. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the cost of the services, and of course the company information and date. All transactions are given a Customer Service Number and Reference Number should they require anything further. I have reviewed and determined

that the sale to Seeds of Hope International Partnership was made in accordance to the company's compliance policies.

In regards to the complaint, the information provided was the information given by [redacted] Net Solutions also has the call on file. Net Solutions strives to work with its customers in order to create long lasting relationships. Net Solutions also encourages feedback and in case of a dispute of any nature requests to be notified in order to make possible resolutions. In this instance Net Solutions was not notified of any of the details in the customers concerns. However, since [redacted] has changed her mind and no longer requires the services of Net Solutions, we have gone ahead and zeroed out invoice [redacted] and are in the process of placing Seeds of Hope International Partnership on our No Call List. No payment has been made or will be accepted by Net Solutions for its services rendered.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I believe Net Solutions is the same company as Online America. My company paid Online America $495 for services in 2012. I think it is the same company because it's the same man who is now calling trying to get another $495. He says he has a recording of me saying yes. He said his name is [redacted]. He calls my number at least once a day, sometimes even more.Desired Settlement: I just want them to stop calling me and have them send me a letter stating I don't owe anything to them and will not be contacted by them again.

Business

Response:

[redacted],

I have reviewed the customer's statement, and the desired settlement trying to understand the nature of the complaint.

On April [redacted], 2013 there was a sale made to [redacted] of FTI Consulting. Net Solutions was only able to reach [redacted] one since that date and was instructed that the payment would be sent out shortly. Net Solutions can assure that we do not contact FTI Consulting on a daily basis (as all calls are monitored) and our product price is $498.00, not $495.00; obviously there is some sort of confusion here.

In the customer statements [redacted]'s desired settlement is to void the invoice and cease calling their business. Please note the only reason we call their business is because there was an authorization and we have been. told payment was being remitted. If [redacted] contacted us back or instructed Net Solutions the statement described in the Customer's Statement the invoice would have been voided already. As of today's date we have voided invoice [redacted] and will no longer provide our services to FTl Consulting.

I would like to thank the Revdex.com for bringing this matter to our attention.

Best Regards,

[redacted],

Review: I received a phone call from [redacted] stating that I had an outstanding invoice with the company. I never signed up for advertising with this company. The recording that they have has been altered to me stating that I agree to it but I did no such thing. I am tired of the harassing phone calls and stating that the are going to charge me fees and the rudeness of [redacted]. I would have no problem paying for something that I actually signed up for but in this case I didn't sign up for this.Desired Settlement: I want the bill to be credited to my account. I also don't want to be contacted by this company anymore in the future.

Consumer

Response:

At this time, I have not been contacted by Net Solutions regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted],

I have gone through the following statements, addressed the concerns, and made the following resolution.

In order for a sale to be valid our representative calls are regular monitored for quality assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transaction are given a customer service phone number and reference number. I have reviewed and determined that the sale to solar Bat enterprises Inc made in accordance to the country's to the company's compliance policies.

The reason why Net Solutions contacted [redacted] on numerous occasions was because our representative were told that payment for the order places was sent out. (this was documented a number of times going back to March **. Providing even check numbers and confirming dates when the owed, amount was previously sent out on. Upon receipt of this complaint not contact Solar bat Enterprise Inc back and apply the company to its No contact list. Net solutions was complete confused by this confused by this concern, as the customer notes that have been documented on its end display a different story form what is on this form.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NET SOLUTIONS CONTACTED MY BUSINESS REGUARDING ADVERTISING, THE PERSON THEY SPOKE TO DID NOT HAVE AUTHORIZATION TO MAKE ANY SORT OF AGREEMENT WITH NET SOLUTIONS REGUARDING THIS MATTER. THE ONLY TWO PEOPLE THAT CAN AUTHORIZE ANY SORT OF ADVERTISING IS MYSELF OR THE OTHER OWNER WHICH THEY NEVER SPOKE TO EITHER OF US. WHEN THE INVOICE CAME DUE IT WAS FOR $498.00 FOR A ONE YEAR LISTING. ABSOLUTLY NO AUTHORIZATION WAS EVER GIVEN FOR THIS TYPE OF ADVERTISING. THE INVOICE # IS [redacted].Desired Settlement: I WOULD LIKE THIS INVOICE TO BE TAKEN TO A $0 BALANCE, PUT ON THE DO NOT CONTACT LIST AND ASLO HAVE THIS COMPANY CHANGE THEIR POLICY REGUARDING WHO CAN AUTHORIZE SUCH ADVERTISING, ONLY AN OWNER OF A COMPANY BE ABLE TO CONTRACT THIS TYPE OF AGREEMENT IN THE FUTURE WITH THIS COMPANY

Review: My husband two years ago was recorded for okaying a $518.17 invoice for their service. My husband did not okay the service. He was recorded and it sounded like he okayed it but it was really him just confirming his address, phone number, fax number etc for online purposes. I called them back when I got the invoice and they played it for me. Then when I called in to cancel it they asked me questions and I had to answer them. The questions that I was answering was that I cancelled it. When I got the invoice back in the mail. I called them and they played back my recorded call okaying the price. They are taking our recorded word and using it against us. I received no service for the $518.17. I'm not even sure what that service is.Desired Settlement: I received no service and I did not okay the service in the first place. I want them to cancel my bill without sending me to collections.

Business

Response:

[redacted],

I have reviewed the complaint placed by [redacted] and we have made the following resolutions.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. I have reviewed and determined that the sale to [redacted] of Westside Mufflers & Automotive was made in accordance to the company's compliance policies.

There are many inconsistencies in the complaint made by [redacted]. The date of contact was April [redacted], 2013 at 3:19PM EST, and the sales price mentioned is not the sale's price. In addition, in [redacted] complaint background she states that she is unaware of what she is purchasing though it was mentioned though sales, Quality Control, and on the follow up information mailed to Westside Mufflers & Automotive. Net Solutions firmly believes that if you do not want the service, simply do not order it; and if you have changed your mind, make a effort to contact us. I am not sure if [redacted] has Net Solutions confused with another company,

but the Customer's Statements do not reflect the timeframe and details of the sales call.

In addition, since [redacted] no longer requires the products and services offered by Net Solutions, we have gone ahead and voided invoice [redacted] for a zero balance and placed Westside Mufflers & Automotive on its Do Not Contact list. There was no payment made for the services rendered by Net Solutions and no payment will be accepted.

I would also like to thank you for your role in bringing this matter to our attention.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a bill for the apartment complex I manage along with multiple daily phone calls for a service we never were told would be a cost to this company. We did not agree ever to a $498.00 charge to list our address and phone number because it is freely available elsewhere. This is a false charge and a scam.Desired Settlement: I want to stop being contacted at [redacted] for this false charge

Consumer

Response:

At this time, I have not been contacted by Net Solutions regarding complaint ID [redacted].

Sincerely,

Review: Our organization received an invoice from Net Solutions so I called them to inquire what the invoice was for. I was told it was for a business listing for a year. I informed them that we did not agree to advertise with them. I told them they need to cancel what ever advertisement service they created as we are not paying for their services as we did not request them to advertise for us. They told us we owed them $498.00 for their services, again I told them no we are not paying for this, please send us documentation on who authorized this. They then began recording the phone coversation asking me, my name, my status, the business address, and if I want to put the charges on a credit card. I told them no, send us an invoice with the documentation and we will handle it from there. They have now began calling my business several times a week and sending invoices in which they are now charging interest on the balance. They did record our converstion, which they played back for me of course not playing the questions they asked me, just me talking. I happened to be on speaker with my office manager in the office listening and in no way did I agree to any of their services.Desired Settlement: 100% billing adjustment

Business

Response:

[redacted],

I have received the complaint made by [redacted] and made the following resolution.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. I have reviewed and confirmed that the order placed by [redacted] and confirmed that the sale to Fine Bella A Salon & Spa was made in accordance to the company's compliance policies and not what was mentioned in the details.

Net Solutions has as not been able to speak with [redacted] since April [redacted] and until notification of the formal complaint, Net Solutions had prior knowledge any concerns mentioned by [redacted]. The only conversation noted on file was with [redacted] (the owner) who stated that they have been billed for online services before that they were unsatisfied with the product. Net Solutions was told on numerous occasions that someone from Fine Bella A Salon & Spa would get back to us regarding the billing, but until receipt of this complaint Net Solutions received no reply. In addition, Net Solutions is asking [redacted] to review her files, she is most certainly confusing Net Solutions with another company; we do not accept company credit cards, it is simply not our policy, and we never mention such options to any of our customers. As for the matter of interest, this is a standard practice sent as reminder for any customer who makes an agreement for products and services then does not comply with the inquiries made for the desired payment.

I would like to thank the Revdex.com for bringing this matter to our attention and would like to inform Fine Bella A Salon & Spa that we have voided the invoice for a zero balance and placed the company on our No Contact list. If [redacted] returned one of our calls, this matter would have been resolved. No payment has been made or will be accepted by Net Solutions for all the products and services that we have supplied to Fine Bella A Salon & Spa.

Best Regards,

[redacted],

Customer Service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response from Net Solutions and although I find there statements to be untrue, I thank you for helping me take care of this matter. Just for the record we never signed up for them for any service, nor did we ever receive any service from them. We have never done business with this company and feel like they are out to fraud businesses. One day we just received a bill from them out of nowhere. We keep a tight record of all accounting and this company is not even in our software. Thank you again and we are accepting that Net Solutions are not going to be contacting or billing us again. As of now we have a zero balance with them per their letter.

Sincerely,

Review: We've been hassled by Net solutions for an invoice of 498 for Service. They call repeatedly for payment and leave the number. I was fist told they will not stop billing us for future service or cancel our service until I pay the invoice for past services. We never requested services. I have check the web and different forums and this seems to be a scam. Now today I have received a call from the in-house collections agency telling me they will send a bailiff to our office if we don't pay. What can be done to stop this type of scam.Desired Settlement: Take our business name and info out of there system.

Business

Response:

[redacted],

I have gone through the following statements, addressed the concerns, and made the following resolution.

In order to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. I have reviewed and determined that the sale to [redacted] made in accordance to the company's compliance policies.

It has been close to a year that the services were ordered, and going back to November [redacted], 2012 [redacted] had repeatedly instructed Net Solutions that the payment for the order placed would be sent out. Some of the notes omitted from the Customer's Statement ranging back to November [redacted], 2012 was that the check for the order placed was going out, to the check was being reissued on January [redacted]. Please note that Net Solutions has not harassed and has only contacted [redacted] because she was constantly informing Net Solutions for a year that the payment for services provided had been sent, or she would reissue the check.

On August [redacted], 2013 Net Solutions voided the invoice for a zero balance with [redacted] and placed her and [redacted] & [redacted] on its No Contact list. Though the services were rendered, payment was promised, inaccuracies in the complaint as well as pertinent information omitted, Net Solutions has already took it upon itself and resolved this matter. No payment for all of the services rendered to [redacted] & [redacted] will be accepted. This matter bas been closed, and unless otherwise indicated, resolved to the discretion of [redacted].

Best Regards,

[redacted],

Review: We continue to get harassing phone calls from this company claiming that we owe them $498 for a service that we never signed up for. These harassing phone calls to our business needs to stop.Desired Settlement: We would like this Net Solutions company to stop making harassing phone calls to our office.

Business

Response:

[redacted],

I have reviewed the complaint placed by [redacted] and we have made the following resolutions.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. Ihave reviewed and determined that the sale to [redacted] was made in accordance to the company's compliance policies.

In addition, it is Net Solutions policies not to engage in harassing calls of any nature. The reasons Net Solutions called [redacted] was to receive payment for the services authorized by [redacted]. Since [redacted] is no longer interested in the services supplied by Net solutions, and in a matter toi resolve the concerns amicably, we have gone ahead and voided invoice [redacted] for a zero balance and [redacted] on its Do Not Contact list. There was no payment made or will be accepted by Net Solutions.

Best Regards,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Net Solutions contacted me saying they needed to bill me for the past years advertising service and wanted to know if I wanted to cancel the coming years service. Not wanting any service at all I said cancel and proceeded to listen to a gentleman named [redacted] ramble off a dissertation that was recorded in which they said they would send me a bill for the previous years service. After the phone call I searched our billing records to see if we had this company on file and could not find anything. I found this report [redacted] and others about this company who have experienced the same problem. I immediately (same day) called and said I did not want the service or the bill for $498 and they insisted they've provided a year of service to us. This is not true. I was told there is no cancellation possible and they refused to discuss it further.Desired Settlement: I do not want to receive a bill because of this deception.

Business

Response:

[redacted],

I have reviewed the complaint placed by [redacted] and we have made the following resolutions.

In order for a sale to be valid our salespersons must adhere to a certain set of compliance policies. It is imperative that our representatives' calls are regularly monitored for Quality Assurance. Prior to authorizing any transactions, our Verification Department verifies and validates all transactions according to applicable laws. This includes confirming that the person who is placing the order is an authorized purchaser for the company, the amount to be paid, and of course the company information and date. All transactions are given a Customer Service phone number and Reference Number. l have reviewed and determined that the sale to [redacted] and [redacted]. was made in accordance to the company's compliance policies.

I tried contacting [redacted] but unfortunately he was not available today. Net Solutions has no record of a same day call in or else the sale would have been cancelled. Perhaps [redacted] is confused, our policies do not force clients to keep orders they do not want and if he could give me information on who he spoke with in regards to his follow up call I will review extensively on my end.

In addition, since [redacted] is not interested in the products and services offered by Net Solutions, we have gone ahead and voided invoice [redacted] for a zero balance and placed Best Western Frontier Motel Inc. on its Do Not Contact list. There was no payment made or will be accepted by Net Solutions.

Best Regards,

[redacted],