Nettalk.com, Inc.

I have been a Nettalk customer for three years. Their tech support is not good, but I have been able to accept the equipment shortcomings or find my own solution. Today, I wanted to add two phone numbers to my blacklist. There has always been a limit of ten numbers in their blacklist. I had ten numbers listed, and there was a message under the Blacklist heading stating I had ten numbers listed and I could have up to ten numbers listed. As in the past, I deleted two numbers so I could add two new numbers. After deleting two numbers, the message under the heading stated I had eight numbers listed and I could have up to eight numbers. I was concerned that if I deleted more, the limit would be lowered. So I contacted their sales department through a chat session. I need to add that the company now sells the capability of adding multiples of ten blacklist numbers for an additional cost. After waiting 38 minutes, a "sales person" joined the chat. I asked what happened to allowing ten blacklist numbers. The response was that I could add ten numbers for an additional cost. I stated I was not interested in spending more money, I wanted to know what the limit is for current customers. At first, the person said the limit is eight, while still trying to sell the additional capability. I asked if they could provide information to where they informed me of the change in the contract. The person would not provide that information, but did state that the annual contract provides for one blacklist number without further costs. During the chat session, the number went from eight to one. Unfortunately, I just renewed my contract last month for another year. I will not be a customer of Nettalk after the current contract expires.

I have bad experience with Customer Support http://www.nettalk.ca/

I will never ever refer this VOIP device to anyone and I would not surprise if this company shuts its door because this is like a scam...

I had issue and it took more than 4 weeks to fix.. I was also scheduled for a tech support call but they never called me back .. I stayed at home waiting for them and those stupid people did not call me

Call me if you want to know how to improved customer support...

One of the worst service .. waste of time and monehy

I have NETTALK for 2 separate phone numbers. When I had a problem in the ast, I was able to contact a tech rep in a very short time. My problem is that in the past when I received a call and was not home, I would receivean e mail of the phone message which I was able to download and hear. For the past several months I do not get the e mails anymore so I am unable to hear the call when I am not homw.

I called the NETTALK to voice my problem. In the past they had an 800 number. Now the number is XXX XXX XXXX for the southeast. I am currently on hold right now for over 1 hour. I keep getting a message that my call [redacted] be returned by their representative in a moment.
I am thoroughle disappointred and digusted with this service. I do not intend to renew my service when the term finishes. I will look for other VOI options. Too bad. The service used to be good, but no more.

Management has dropped the ball in this company.

I have been having an issue with my nettalk duo device not receiving calls but I can make them. I have been trying to reach them today for over three hours just being on hold. This is inexcusable to be on hold for this long just to get support for a device that I have paid good money for. I have read other reviews and they all say the same thing, they have terrible customer service and someone needs to address this issue. There is no company in the world that would keep there customers on hold for three hours just to get an issue resolved. There should be a live chat as well as a way to contact the owner of this company to lodge a complaint.

Complete waste of time/money. I had my phone # ported to nettalk. I could make outgoing calls but could not receive any incoming calls - they would go straight to voicemail.

Impossible to connect with nettalk for tech support. I would receive the obligatory email saying they will get back with me but that never happened. I finally sent back product with a letter requesting a refund. But, unsurprisingly, no refund and no response.

Complete waste of time/money - extremely frustrating!

I ordered a NetTALK DUO from NetTALK. After one week I had not received an email receipt confirmation for the purchase, but had an order number received at the time of purchase. The purchase page said the product would be shipped within 1-2 business days. I have received no shipping confirmation, or charges to my credit card after a week of the order (5 business days).

Attempting to contact NetTALK through their online chat numerous times received no response. Today I was the first in line at 10:00 (actually came online 12 minutes After 10:00), but after a half hour wait was dumped to email. I have sent three emails for support and all are currently "Unassigned".

Calling the NetTALK corporate offices goes unanswered. Many of the call distribution options are invalid or drops the call.

This is not a company to do business with. I understand the F rating. I wish I had seen this prior to my purchase.

Less than lousy customer service and at best a dial tone.
Nettalk's online chat help service is never answered.
1-800-987-2262 is a non working number...don't waste your time.
1-305-621-1200 leaves you in a rotating recorded message that is never answered during business hours. In (2) years with Nettalk, I have been able to reach customer service only (1) time.

I have been a NetTalk customer for many years. Had several technical issues and always was able to get some help from on-line support. This month my NetTalk Duo stopped to call outside. I was able to receive calls, although without caller ID. Used on-line support (of course, you have to wait some time, but it is the same with other similar services), they could not help me so they arranged a phone support next day. So next day a tech guy called me and spend about an hour trying to fix the problem, but no luck. He gave himself another day to try something else and called next day just to inform me that the most probably reason is hardware that need to be replaced. My device's warranty expired long time ago, but because I have been a long time customer they sent a replacement for free! And I didn't even have to activate, all my data was transferred to the new device. This is a good service in my opinion.

Horrible service. No customer support existed!

RUN!! NO HUMAN WILL ever reply. NO ONE ANSWERS telephone calls to bogus customer service landline XXX-XXX-XXXXplaced on endless recorded 'hold' for over 3 hours, finally hung up!!, NO REPLIES to 'chat' requests for help/problem resolution, NO ANSWER to 'offline' technical ticket submissions. ONLY PROBLEMS with the service, bad connections, TERRIBLE.