Network Automotive Service Center

We have repeatedly tried to contact this customer, to no availHer mailbox is full, she does not answer our callsShe will need to contact the shop to resolve the issueWe will refund the amount of the ac fuses in the amount of $45.98, once she contacts usHer master cylinder was replaced at a fair, market priceWe are sorry she is unhappy with thatThe dealer list price for her master cylinder lists at $348.21, before labor to install itThis facility installed a brand new, (not re-manufactured) master cylinder in her vehicleIf she presents a professional written estimate for a NEW master cylinder, installed in her Hyundai, we will refund the difference, if that estimate is lower than our price for the master cylinder ($208.32)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls from this company and my voice mail is cleared every day, so they have ample opportunity to contact me and leave a message. What is their reason for me needing to contact them prior to refunding the money for the fuses? My current address is listed on their invoice they gave me for the work done. A check can be mailed to that address
I will get a written estimate of the brake cylinder and present it to them. They did not state where they purchased the cylinder or at what cost to them, only the amount they passed along to me. I would like to know the name of the company they purchased the cylinder from, it was a local company. I have no way of knowing whether or not it was brand new or a refurbished cylinder. I would like proof that it was a brand new part and not refurbished
Regards,
*** ***

This customer does not answer our calls. She does not seem to want to contact us. The parts we offered a refund on were consumed on her car. We fixed the problem she came in for, then it appeared to have a bad clutch. She says the ac compressor was fixed for $50.00, but they would have had to replace the same parts we would have to do that. I am an independent shop, what I pay or where I get it is not relevant to the the complaint. She was happy enough to have her brakes repaired, until the issue with the compressor arose. If she thinks her brakes were not repaired, bring it in, we will re-check them for her. If she thinks the price was too high, the time to address that was then, not as a consequence of a different repair. Every thin we do at this shop carries a warranty. We are a shop, I buy at cost, I mark the price up and sell the job. The customer has to sign an work order authorizing the repair, before the vehicle is worked on. We are a commercial shop. Just because she can buy the same part at a walk-in parts store cheaper than I sold it to her, we have overhead. [redacted] auto parts can sell the part cheaply to her, BUT, they do not install those parts. If the customer does not contact us, there isn't a lot I can do for her.  I would like to help her resolve her complaint, but it does require some effort on her part.

We have repeatedly tried to contact this customer, to no avail. Her mailbox is full, she does not answer our calls. She will need to contact the shop to resolve the issue. We will refund the amount of the ac fuses in the amount of $45.98, once she contacts us. Her master cylinder was...

replaced at a fair, market price. We are sorry she is unhappy with that. The dealer list price for her master cylinder  lists at $348.21, before labor to install it. This facility installed a brand new, (not re-manufactured) master cylinder  in her vehicle. If she presents a professional written estimate for a NEW master cylinder, installed in her Hyundai, we will refund the difference, if that estimate is lower than our price for the master cylinder ($208.32).

Mr. [redacted] brought his 2007 GMC to our AJ location for wiring harness issues related to dogs chewing it up and damaging it. We recommended replacing the wiring harness but his insurance company denied the claim to replace the harness and only covered repairing it.  He declined to have the...

harness replaced and decided to only go with what his insurance would pay for.  He has unfortunately had to bring it back 2 times because lights continue to come on.  Wiring harness damage is very difficult to repair and sometimes the damaged wires don't show up right away.  He has since put in a supplemental claim with his insurance and hopefully they will cover the claim.  His complaint should be with his insurance company, not with us.  Mr. [redacted] paid his deductible of $250.00

We have contacted the customer and will get this resolved. ...

The part was very difficult to located and we dropped the ball staying in contact with her.  The part has beenmailed to us and we should see it on Jan 6th.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have not received any calls from this company and my voice mail is cleared every day, so they have ample opportunity to contact me and leave a message.  What is their reason for me needing to contact them prior to refunding the money for the fuses?  My current address is listed on their invoice they gave me for the work done.  A check can be mailed to that address.

I will get a written estimate of the brake cylinder and present it to them.  They did not state where they purchased the cylinder or at what cost to them, only the amount they passed along to me.  I would like to know the name of the company they purchased the cylinder from, it was a local company.  I have no way of knowing whether or not it was brand new or a refurbished cylinder.  I would like proof that it was a brand new part and not refurbished.

Regards,

We have repeatedly tried to contact this customer, to no avail. Her mailbox is full, she does not answer our calls. She will need to contact the shop to resolve the issue. We will refund the amount of the ac fuses in the amount of $45.98, once she contacts us. Her master cylinder was...

replaced at a fair, market price. We are sorry she is unhappy with that. The dealer list price for her master cylinder  lists at $348.21, before labor to install it. This facility installed a brand new, (not re-manufactured) master cylinder  in her vehicle. If she presents a professional written estimate for a NEW master cylinder, installed in her Hyundai, we will refund the difference, if that estimate is lower than our price for the master cylinder ($208.32).

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This customer does not answer our calls. She does not seem to want to contact us. The parts we offered a refund on were consumed on her car. We fixed the problem she came in for, then it appeared to have a bad clutch. She says the ac compressor was fixed for $50.00, but they would have had to replace the same parts we would have to do that. I am an independent shop, what I pay or where I get it is not relevant to the the complaint. She was happy enough to have her brakes repaired, until the issue with the compressor arose. If she thinks her brakes were not repaired, bring it in, we will re-check them for her. If she thinks the price was too high, the time to address that was then, not as a consequence of a different repair. Every thin we do at this shop carries a warranty. We are a shop, I buy at cost, I mark the price up and sell the job. The customer has to sign an work order authorizing the repair, before the vehicle is worked on. We are a commercial shop. Just because she can buy the same part at a walk-in parts store cheaper than I sold it to her, we have overhead. [redacted] auto parts can sell the part cheaply to her, BUT, they do not install those parts. If the customer does not contact us, there isn't a lot I can do for her.  I would like to help her resolve her complaint, but it does require some effort on her part.

We apologize for your dissatisfaction with your service on 12/5. The technician you dealt with is no longer with us. Please stop by the Queen Creek shop and Erik will refund you the $60.

We have contacted the customer and will get this resolved.  The part was very difficult to located and we dropped the ball staying in contact with her.  The part has beenmailed to us and we should see it on Jan 6th.

Our car broke down about a block away, or we'd never have experienced their good work and business habits. It was the end of the day, but they obtained a new part and installed it before closing! Great service. We also recommended them to a friend, who also had a very good experience with Network Automotive. We'll go back there for service - good job.

I've been a customer for nine years and will continue to use Network auto because they are fair, honest, and as a customer they treat you with concern and respect. Even if they make a mistake they will fix the problem without complaint and without additional cost to the customer. I just took my car in for an AC inspection. They checked the system for leaks and added Freon and returned my car in twenty minutes and did not charge for the service as a way of saying thanks for years of loyal service. You go to the dealers you trust and I recommend Network.

Review: Took vehicle to Network Automotive Service Center in [redacted] for a free air conditioning inspection. I was charged $45.98 to replace two fuses. This did not fix the a/c problem. I was told the part that needed to be repaired would cost me $750.00 for the part and labor. After taking my vehicle to another mechanic for a second opinion, the air conditioning problem was diagnosed and fixed within 1 hour at the cost of $50.00. I should not have to pay for parts that were not needed and that did not even fix the problem.

I also had my brakes repaired at Network Automotive Service Center. A Master Cylinder was replaced and I was charged $208.32 for the part only. An additional $109.81 was charged for labor. After checking the prices for this part they range from $59.00 to $118.00. I don't know where they purchase their parts but they either pay too much or mark up the price to the customer. I feel I was over charged for this part.Desired Settlement: I am asking to receive a refund of $45.98 for the fuses that didn't need to be replaced since they did not fix the problem and the original ones should have been put back into my vehicle. I am not sure why their mechanic could not diagnosis the air conditioning problem as quickly as the second mechanic did and for $700.00 less than their quote. I would hope this business does not conduct deceitful business dealings by telling the customers they need more repairs than needed and for much more money. I will mark it up to ineptness on the part of the mechanic at this time.

I would also like a refund for half the price of the Master Brake Cylinder part in the amount of $104.16. I was charged $208.32 for the part only and I am asking for half of the cost back. After pricing the cost for this part, it appears Network Automotive Service Center has over charged or marked up the price. I would like to know who they purchase their parts from as it took over 4 hrs to make this repair, most of the time waiting for the part to arrive from a local parts company. I would like to see the invoice for the price Network Automotive Service Center paid for this part.

Business

Response:

We have repeatedly tried to contact this customer, to no avail. Her mailbox is full, she does not answer our calls. She will need to contact the shop to resolve the issue. We will refund the amount of the ac fuses in the amount of $45.98, once she contacts us. Her master cylinder was replaced at a fair, market price. We are sorry she is unhappy with that. The dealer list price for her master cylinder lists at $348.21, before labor to install it. This facility installed a brand new, (not re-manufactured) master cylinder in her vehicle. If she presents a professional written estimate for a NEW master cylinder, installed in her Hyundai, we will refund the difference, if that estimate is lower than our price for the master cylinder ($208.32).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received any calls from this company and my voice mail is cleared every day, so they have ample opportunity to contact me and leave a message. What is their reason for me needing to contact them prior to refunding the money for the fuses? My current address is listed on their invoice they gave me for the work done. A check can be mailed to that address.

I will get a written estimate of the brake cylinder and present it to them. They did not state where they purchased the cylinder or at what cost to them, only the amount they passed along to me. I would like to know the name of the company they purchased the cylinder from, it was a local company. I have no way of knowing whether or not it was brand new or a refurbished cylinder. I would like proof that it was a brand new part and not refurbished.

Regards,

Business

Response:

This customer does not answer our calls. She does not seem to want to contact us. The parts we offered a refund on were consumed on her car. We fixed the problem she came in for, then it appeared to have a bad clutch. She says the ac compressor was fixed for $50.00, but they would have had to replace the same parts we would have to do that. I am an independent shop, what I pay or where I get it is not relevant to the the complaint. She was happy enough to have her brakes repaired, until the issue with the compressor arose. If she thinks her brakes were not repaired, bring it in, we will re-check them for her. If she thinks the price was too high, the time to address that was then, not as a consequence of a different repair. Every thin we do at this shop carries a warranty. We are a shop, I buy at cost, I mark the price up and sell the job. The customer has to sign an work order authorizing the repair, before the vehicle is worked on. We are a commercial shop. Just because she can buy the same part at a walk-in parts store cheaper than I sold it to her, we have overhead. [redacted] auto parts can sell the part cheaply to her, BUT, they do not install those parts. If the customer does not contact us, there isn't a lot I can do for her. I would like to help her resolve her complaint, but it does require some effort on her part.

I am writing this because I feel that Eric the manager of the Queen Creek facility was completely unethical. I had my 2000 Jeep TJ towed to this facility after hours after it overheated on the freeway. Prior to having my jeep towed I inspected the radiator and coolant container to see if the problem was something I could remedy myself. I believed the overheating problem was due to a faulty thermostat or water pump. The radiator was leaking from the cap and the coolant container was over filled (indicator of back pressure in the coolant system). After conducting an internet search and speaking with a mechanic friend of mine I was convinced that the head gasket was possibly comprimised. I receieved a call from Eric the next day stating my radiator was the problem. I was a little skeptical because the radiator was just over 2 years old. I never saw fluid running out of the radiator as Eric described. In fact he told me the radiator had split. I asked him to test the engine block in order to make sure the radiator was the problem. Eric assured me that the engine and new radiator would be tested in order to make sure the diagnosis was the correct. Later that day just before the shop as about to close I got a call saying I could pick up my jeep that everything was ok. I preceeded to go over to the shop to retrieve my jeep. I had the opportunity to speak with the mechanic that conducted the actual work on my vehicle. He indicated that he did not have time to perform a block test and that he did not get to drive my vehicle in order to make sure the problem was fixed. When I started the jeep I indicated to the mechanic that the engine was not idling properly almost as if the timing was off. The idle was extremely rough. The mechanic did not seem to want to investigate the problem any further and told me to just "eye the gauges from time to time." This information the mechanic provided to me is the source of truth. I was only able to drive my jeep approximately 30 miles before the same exact problem occurred. My jeep overheated with coolant coming out of the radiator cap with the coolant tank indicating that it was over filled (back pressure indicating a compromised head gasket). I was able to allow the vehicle to cool off completely before limping it approximately a block back to Network Automotive. I spoke with Eric about the problem. Eric assured me that the radiator was the problem when I questioned him about the cause of the second overheating occurence. I then stated that because the problem occured again it could have damaged my engine head. Needless to say I was extremely upset. Lastly, I asked Eric the million dollar question- "Did you have the block test performed when the vehicle overheated the first time?" Eric answered "yes." This was completely untrue based on the mechanic telling me that he never performed the test and that a test drive was not thoroughly performed. At the end of the day, I do not believe that my radiator was the problem. I was charged over $600.00 dollars just to have my jeep overheat a second time. Eventually, I learned from Eric that the head gasket was gone and the head had cracked. If the block test was performed then the damaged head gasket would have been discovered. I may not have had to replace the entire head that cracked probably when it overheated the second time (another $850.00) When I picked up my jeep after the head gasket and the engine head was replaced ($1968.00 on top of the $600.00 radiator replacement)I took the time to speak with Eric about my thoughts about him and the shop. I disclosed that I knew he had lied about the block test being conducted. I also told him about his mechanics cavalier attitude about the idling problem. However, I was most displeased by the resonse that I received when I told Eric that I believe that the engine head cracked after my jeep overheated a second time as the result of poor workmanship. Eric responded by perpetuating another bold faced lie. I was told by Eric that he could call the supplier of the engine head and have them determine exactly when my original engine head had cracked. This infuriated me because I felt as though this unscrupulous individual was attempting to insult my intelligence at this point. I know from my experience that involved litigation that was the result of equipment failure (metal fatigue) that an engine (parts) supplier can not determine when such a failure occurred. I know that metalurgists and intensive studies must be conducted to determine this type of failure. Typical parts suppliers do not have these types of resources available. Eric and this shop are not worthy of doing business in this community. I gave Eric every opportunity to apologize for his untruth. Unfortunately, accountability is fleeting with Eric at Network Automotive in Queen Creek, AZ.

My first visit, terrific experience, affordable, honest service work. I have a habit of checking all car repairs afterwards, and they did it all perfectly.

I will recommend and return for my next service work.

Review: the problem I had is with two of the network auto motive location ...I took my car in there cause I was recommended told them my situation they were gonna do a alignment came to me and said I need to do get this and that before I get the alignment done .that would fix the problem...six months later I got the same problem I had before just seems like a scam like the other shops around here,,,took it too the apache junction location guy gave my wife problem s about doing the alignment that the guy I spoke to the day befor he said he would do it for free.this guy said the warranty is out I already new that ..Desired Settlement: I do not want store credit I will never us them again I would like my 700 back

Business

Response:

We received the Revdex.com letter on Sept 30th even though it is dated 9/20/2013.

Mr. [redacted] had some suspension work done in Jan 2013 $350.92 His lower control arm bushings needed replaced. The vehicle had 197,782 miles. he also had an axle shaft replaced ($219.46) at our Mesa location. When he came in on Sept 17th 2013 to our AJ shop, he asked us if we could recheck the alignment because he was still getting uneven tire wear. The Alignment had a 6 month or 6000 mile warranty. He did not have the car with him when he stopped in, but we told him that we would reset the alignment for free if was still under warranty. His wife brought the car in the next day and again the service advisor told her that we would redo the alignment for free if it was under warranty. The vehicle now has 210,026 miles on it. She explained to us that she had spent $700 in January at our Mesa store and is still having problems. We made an exception and redid the wheel alignment for no charge. It is our policy to inform the customer of our warranty, but we are always going to go out of our way to resolve an issue even if the service is out of warranty. We did reset the wheel alignment at no charge to the customer.

We are not willing to refund the entire amount of the service.

Thank You,

VP Network Automotive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I took my vehical to network auto to be aligned, when I got the vehical home I found three issues with the car bolts , loose on camber plates and toe adjusted wrong, and shocks adjustment had be changed . I watched as the person who did the work acted like I'm the dumb customer and he knows it all , not friendly person. I did call and complain the told me that the bolts are suppose to be not that tight I replied not finger loose either. so they told me to bring it back, but this is the second time I have had trouble , the other was east mesa location, so I took it to a shop in mesa who did the work right and I will not go back and do not recommend anyone to have there work done bye this company very poor workDesired Settlement: I paid 102 dollars to have them do the work, and in mesa the man who fixed there work charged me 60 , I would like at least half of my money back. thank you

Business

Response:

We apologize for your dissatisfaction with your service on 12/5. The technician you dealt with is no longer with us. Please stop by the Queen Creek shop and Erik will refund you the $60.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,