Network Automotive Service Center

Review: There were multiple issues with the service, time, mis-diagnosis, unnecassary parts and the repair. Most of the issues were worked through although after hundreds of dollars and 5 days in the shop the car still does not run as it should. Unfortunately I no longer have any faith that this shop is capable of making the repair correctly. My issue at this point has to do with the way the vehicle was returned to me and the part that is missing. On 10/22/14 I received a call that my vehicle was finally ready for pick up. I rushed out at lunch to gas up and return a rental vehicle and get a ride to the repair shop. I paid for the vehicle and drove away to return to work somewhat in a hurry as I had already been gone much longer than my lunch hour. When I returned home that evening I listened to the car and opened the hood to look and listen more closely. To my surprise when I opened the hood I found that the overflow and washer fluid containers were open with the lids sticking up and that my engine cover was not on the engine. This was quite shocking to me as I had never seen the engine of this vehicle without the engine cover so I had to call my son to come over and look at the engine to tell me if it looked like anything else was missing. I immediately contacted the repair shop that evening and left a voice mail for [redacted], the shop supervisor, asking that he contact me as soon as he got the message. [redacted] called that evening and left a voice mail asking if I was stuck somewhere (I am glad to see he has as much confidence in their work as I now do)....since I was not I did not call him that night. In the morning Ken called me again I explained the situation to him. [redacted] seemed very surprised, apologized and said that he was sure it was an error due to his guys rushing to put the vehicle back together and that my engine cover must be laying around the shop, just come by sometime today and they would put it on for me. He apologized again and said they would get it taken care of. At about noon that same day I received a call from [redacted], he sounded very hesitant and stated that they had been unable to locate my engine cover and that he would have to call about getting me a replacement cover from the dealer, he would get back to me. After two days went by and no call I again contact [redacted] and this time was told that the part was not available for purchase directly from the dealer, it would have to come from an aftermarket place or parts place. I said that was fine. Then [redacted] began to question me about wether the cover had been on the vehicle when it was brought in, who else might have removed it, maybe it was never there and made the statement that neither of his guys remember seeing it or taking it off. I explained that they were the only shop that had done work on my vehicle and that I could prove that it was on the vehicle when I bought it and it was on the vehicle as recently as the day before I brought it to him. He again stated that if I was alright with a used part then he would find one and be in contact with me. Needless to say that was over two weeks ago now and I have not received any contact from [redacted] or Network Automotive.Desired Settlement: Replacement of missing engine cover.

Business

Response:

We have contacted the customer and will get this resolved. The part was very difficult to located and we dropped the ball staying in contact with her. The part has beenmailed to us and we should see it on Jan 6th.

Business

Response:

We have contacted the customer and will get this resolved. The part was very difficult to located and we dropped the ball staying in contact with her. The part has beenmailed to us and we should see it on Jan 6th.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I own a small business with 3 service trucks, Network Automotive has been repairing and keeping me on the road for 2 years now. They have never given me any unexpected charges and have always been honest in all their business practices. They may not be the least expensive and definitely not the most expensive, but they always back their work 100%