Neuliven Health Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Business says they will be happy to refund $charge. They were not so happy to do so before contact with Revdex.com. Thank you Revdex.com. Your voice speaks louder than mine ever could
Regards,
*** ***

Regarding the attached complaint ID #*** presented by Ms***, the attached Neuliven Health Customer Service phone log indicates that on Monday, July 18, Mr*** called customer service times before customer service opened at 9am Pacific Time. (We could find no phone log
indications that Ms*** called Neuliven Health Customer Service on Friday, July 15.) Ms*** called times after customer service opened at 9am Pacific Time and her total time on hold was minutes and seconds. According to the attached Neuliven Health Customer Service notes, Ms*** did speak with a representative who canceled her subscription and initiated refund of $64.98. Please allow 2-business days for the refund to fully processPlease note that due to the popularity of Glucocil, Monday mornings are typically the busiest time for Neuliven Health Customer Service, which is available toll-free (888) 406-7101, Monday - Friday, am - pm Pacific Time. Neuliven Health Customer Service can also be reached at [email protected] you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific TimeSincerely, Neuliven Health Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while the Service Provider stated they only logged one call from the number provided, I have been calling for months from other numbers as wellThe fact they had a call logged in April should be sufficient to realize I've been trying to cancel this product for monthsThe last call I made was in concert with my bank to confirm the inability to contact the companyAs a result, the bank issued a fraud refund for the past three monthsThe FDA has issued a number of actions againts this company.......this alone should make anyone nervous about their products and the claims they makeRegardless, this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** ***
The business (reference to complaint ID *** did contact me directly and offered to credit my credit card for the full amount It has already been submitted to my credit card company by them and I consider this complaint resolved They responded in a timely fashion which is admirable
Regards,
*** ***

Dear ***
We have resolved the complaint #*** presented by *** ***
"">Due to heavy call volume on that Monday, August 11, *** *** was on hold for approximately minutes, after which she decided to terminate her call A customer service representative promptly called *** *** with
the requested *** * *** on August 11, 2014, at 4:39pm Pacific Time, in
response to her faxed request (please see attached customer notes). After being provided with the *** * ***
during that 4:39pm call, *** *** filed her Revdex.com complaint at 4:58pm Pacific
Time
Again, *** *** had been called and provided with the
requested *** * ***. When we receive
*** ***’s return, we will immediately issue the refund. She should allow her bank up to five business
days to process the refund
If *** *** has any questions, please call Neuliven Health
Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific
Time
Sincerely,
Neuliven Health Customer Service

Regarding complaint ID # *** presented by Mr***, to delay or cancel a Glucocil subscription, call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific Time. Neuliven Health Customer Service can also be reached at
***.
We have canceled Mr***’ subscription and initiated refund. Please allow 2-business days for the refund to fully process
Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #comprehensive dietary supplement for promoting blood sugar levels naturally To find the closest store, please use the store locator at http://glucocil.com/store-locator
If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific Time
Sincerely,
Neuliven Health Customer Service

I have been receiving shipments by this company for several years Initially, I had no problems with the way my calls were handled by "***", and she claims there is no one above her On 12/16/15, I received a shipment that was a month early, as I had asked for it to be delayed by months back in September So, October, November, December, January I am counting correctly I called her, and told her it was a month early She has no personality, and therefore is not a pleasant person to talk with She was abrupt and said, "At any rate" (paraphrasing), and I got pissed off at her demeanor towards me I called back, but she was the only person answering the phones I then asked my husband to call and ask for a label to return the product, and she informed him that "due to your wife's aggressive manner, we have cancelled your shipments"
Seeing that others have posted the exact complaint, that she called us aggressive because we dared to dispute something, there is obviously a real problem with the person on the other end of the phone Actually, I am glad that I was cancelled because Amazon has the product at a cheaper price AND free shipping Problem solved! Now if only "***" can resolve her customer service issues, their business will be shut down sooner that later

I am so disappointed with the Glucosil product and the customer service The product neither gave me more energy or lowered my blood sugar Before I could try the product adequately, another shipment was sent to me and I was charged for it In the agreement, you are supposed to cancel any further shipments within days--I understand this, but I did not get my product in time to try it sufficiently before the next shipment was sent When I called, I spoke to "Brenda" who was not helpful and called me aggressive when I asked to speak to her supervisor She said there was no supervisor there, would not give me another name to call back and speak to, told me she was "blacklisting" me from their company and then hung up on me I called back and got the same person and she said that when the mail delivered the product was not her problem and even if I was away on vacation, that was not her problem She said she would give my number to her supervisor and let them decide whether to call me or not I am totally unimpressed with this company--they do not care about anyone's circumstances--nothing is their problem and if pressed, you are labeled aggressive They don't have to worry about "blacklisting" me, I will never do business with them again--besides, the product does NOT work

I am *** using GLUCOCIL both for self & my dementia wife who has swallowing problemsThe capsule being a big one, at times she chokes
which is life threateningNo doubt the
product is excellent in controlling blood sugar levelsI need immediate advice thru'email to ***

Regarding complaint ID # *** presented by Mr***, according to the Neuliven Health Customer Service call log for the (214) 971-telephone number provided by Mr***, Mr*** called Neuliven Health Customer Service only once: On Aril 28, 2016, at 6:am Pacific Time, for seconds,
before hanging up. This is contrary to Mr***’ claim that he has been “trying to cancel monthly subscription and charge for monthsNo one answers phone and they are impossible to reach.” To delay or cancel a Glucocil subscription, call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific Time. Neuliven Health Customer Service can also be reached at [email protected]. We have canceled Mr***’ subscription and initiated refund.Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #comprehensive dietary supplement for promoting blood sugar levels naturally To find the closest store, please use the store locator at http://glucocil.com/store-locator.If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, am - pm Pacific Time, or email [email protected],Neuliven Health Customer Service

I am a diabetic and my blood sugar was NOT controlled. My doctor had switched me to a diabetes drug known to cause bladder cancer and I didn't want to keep taking it. I tried Glucocil for the trial period and was very surprise that it actually worked for me!! My normal blood sugar range was between 267 and 326 fasting. I stopped taking the cancer causing diabetes drug the morning I received the Glucocil. I am on my last day(2 weeks supply) of the trial bottle and my fasting blood sugar has been running in the normal range for the last 5 days. I am very happy, I just received 2 more bottles of Glucocil today in the mail for a total of $84.97 which I consider reasonable. I wish my insurance would cover this product, but will gladly pay out of pocket for this product as long as it works as well as it does. Not only is my blood sugar doing great, I am also seeing another advertised benefit, not feeling hungry as much anymore. I used to have night "munchies" and now those aren't as bad. I am the original junk food junkie and could never give up sandwiches, cookies, cakes, candy and other high carb foods such as pizza and spaghetti. I hate the idea of counting carbs and not being able to eat my favorite foods. Now I can eat these again and I do most days(in moderation)and still have a good fasting blood sugar count. I take two capsules in the morning usually after breakfast and two in the evening with supper(between 6 and 8 pm usually). So far for me Glucocil has been a blessing. I am sure this product will not work for everyone but I urge you to give it a try to see if it will work for you! The only negative side I have encountered is trying to reach the customer service department. Their phone does go through that loop with a voice telling you all service reps are busy many times, after about 15 minutes on hold I was switched to a recording that asked me to leave my name, phone number and shipping address and someone would call me back. I am NOT trying to cancel autoship, I just need to change my address for the next shipment since I winter in TX.
I think this company may be having growing pains and needs to add more customer service representatives. I LOVE Glucocil!!!

Regarding complaint ID # [redacted] presented by Mr. [redacted], to delay or cancel a Glucocil subscription, call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time.  Neuliven Health Customer Service can also be reached at...

[redacted]. We have canceled Mr. [redacted]’ subscription and initiated refund.  Please allow 2-4 business days for the refund to fully process. Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #1 comprehensive dietary supplement for promoting normal blood sugar levels naturally.  To find the closest store, please use the store locator at http://glucocil.com/store-locator. If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time. Sincerely, Neuliven Health Customer Service

Dear [redacted], Regarding complaint #[redacted] presented by Mr. [redacted] (attached), Neuliven Health Customer Service records indicate that we received Mr. [redacted]’s order for the Glucocil sample on Saturday, October 8, 2016.  On Wednesday, October 26, Mr. [redacted] was shipped a 30-day supply of...

Glucocil.  On Monday, October 31, Mr. [redacted] emailed Neuliven Health Customer Service and requested cancellation, and he was cancelled.  Although Mr. [redacted] has not returned the product for refund, we have initiated refund.  Please allow 2-4 business days for the refund to fully process. Please note that at the time Mr. [redacted] purchased the 15-day sample, there was a checkbox with the following information: After the 15-day sample (only $4.99 S&H), you have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and we will automatically send you a fresh one-month supply of Glucocil beginning in 18 days and every 30 days thereafter at the guaranteed low price of just $59.99 per month plus $4.99 S&H per shipment, charged to the card you provide today. You may cancel anytime by calling 1-888-406-7101 and the sample is yours to keep. No commitments, no hassles. Cancel anytime. Every Glucocil® order comes with our 30-day Money Back Guarantee. Limit one sample per customer.Terms & Conditions The sample and subscription could not be ordered without Mr. [redacted] checking the checkbox. Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #1 comprehensive dietary supplement for promoting normal blood sugar levels naturally.  To find the closest store, please use the store locator at http://glucocil.com/store-locator. If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time, or email [email protected]. Sincerely, Neuliven Health Customer Service

Regarding complaint ID #[redacted] presented by Ms. [redacted], the attached Neuliven Health Customer Service notes indicate that Ms. [redacted] ordered the 15-day sample on June 29, then canceled on July 21, after she received her first 30-day supply.  Every supply of Glucocil comes with Neuliven...

Health's 30-day Money Back Guarantee: Return it within 30 days of the order date for a full refund of the $59.99 product price.  The $4.99 shipping S&H is separate from the product price.  Although Ms. [redacted] is mistaken, we are happy to refund $4.99, and please allow 2-4 business days for the refund to fully process. Please note that due to the popularity of Glucocil, Monday mornings are typically the busiest time for Neuliven Health Customer Service, which is available toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time.  Neuliven Health Customer Service can also be reached at [email protected]. If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time. Sincerely, Neuliven Health Customer Service

Dear [redacted], Regarding complaint #[redacted] presented by Mr. [redacted] (attached), Neuliven Health Customer Service records...

indicate that we received Mr. [redacted]’s order for the Glucocil sample on Saturday, October 8, 2016.  On Wednesday, October 26, Mr. [redacted] was shipped a 30-day supply of Glucocil.  On Monday, October 31, Mr. [redacted] emailed Neuliven Health Customer Service and requested cancellation, and he was cancelled.  Although Mr. [redacted] has not returned the product for refund, we have initiated refund.  Please allow 2-4 business days for the refund to fully process. Please note that at the time Mr. [redacted] purchased the 15-day sample, there was a checkbox with the following information: After the 15-day sample (only $4.99 S&H), you have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and we will automatically send you a fresh one-month supply of Glucocil beginning in 18 days and every 30 days thereafter at the guaranteed low price of just $59.99 per month plus $4.99 S&H per shipment, charged to the card you provide today. You may cancel anytime by calling 1-888-406-7101 and the sample is yours to keep. No commitments, no hassles. Cancel anytime. Every Glucocil® order comes with our 30-day Money Back Guarantee. Limit one sample per customer.Terms & Conditions The sample and subscription could not be ordered without Mr. [redacted] checking the checkbox. Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #1 comprehensive dietary supplement for promoting normal blood sugar levels naturally.  To find the closest store, please use the store locator at http://glucocil.com/store-locator. If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time, or email [email protected]. Sincerely, Neuliven Health Customer Service

Regarding complaint ID # [redacted] presented by Mr. [redacted], according to the Neuliven Health Customer Service call log for the (214) 971-9678 telephone number provided by Mr. [redacted], Mr....

[redacted] called Neuliven Health Customer Service only once: On Aril 28, 2016, at 6:15 am Pacific Time, for 26 seconds, before hanging up.  This is contrary to Mr. [redacted]’ claim that he has been “trying to cancel monthly subscription and charge for 6 months. No one answers phone and they are impossible to reach.”
 
To delay or cancel a Glucocil subscription, call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time.  Neuliven Health Customer Service can also be reached at [email protected].
 
We have canceled Mr. [redacted]’ subscription and initiated refund.
Since 2008, Glucocil has helped tens of thousands of men and women, becoming the nation’s #1 comprehensive dietary supplement for promoting normal blood sugar levels naturally.  To find the closest store, please use the store locator at http://glucocil.com/store-locator.
If you have questions, please call Neuliven Health Customer Service toll-free (888) 406-7101, Monday - Friday, 9 am - 5 pm Pacific Time, or email [email protected].
Sincerely,
Neuliven Health Customer Service

Dear [redacted], Regarding the complaint #[redacted] presented by Ms. [redacted] (attached), customer service department records indicate that we received Ms. [redacted]’ order for...

the Glucocil sample on Sunday, March 8, 2015.  Please note that at the time Ms. [redacted] purchased the 15-day sample, there was a checkbox with the following information: “After the 15-day sample (only $4.99 S&H), you have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and we will automatically send you a fresh one-month supply of Glucocil beginning in 18 days and every 30 days thereafter at the guaranteed low price of just $59.99 per month plus $4.99 S&H per shipment, charged to the card you provide today. You may cancel anytime by calling [redacted] and the sample is yours to keep. No commitments, no hassles. Cancel anytime. Every Glucocil® order comes with our 30-day Money Back Guarantee. Limit one sample per customer.” The sample could not be ordered without Ms. [redacted] checking the checkbox. Customer service call log records (attached) indicate that Ms. [redacted] called twice on Monday, March 16, 2015: -       8:35am, Ms. [redacted] called prior to Neuliven Health Customer Service opening at 9am.  Ms. [redacted] did not leave a voicemail message requesting a return call and / or cancellation.-       10:32am, Ms. [redacted] called Neuliven Health Customer Service, and due to extremely high call volume Monday morning, Ms. [redacted] was on hold for 15 minutes.  Ms. [redacted] did not leave a voicemail message requesting a return call and / or cancellation. Per Ms. [redacted] request, we have cancelled her Glucocil subscription. Since 2008, Glucocil has helped hundreds of thousands, becoming the nation’s #1 dietary supplement for promoting normal blood sugar levels naturally, with more than [redacted] fans ([redacted]).  To find the closest store, Ms. [redacted] should use the store locator on our website at Glucocil.com ([redacted]). If you have questions, please call Neuliven Health Customer Service toll-free [redacted], Monday - Friday, 9 am - 5 pm Pacific Time. Sincerely, Neuliven Health Customer Service

Kenneth fenn, please be advised that I received a unwanted shipment via USPS that I was not
interested in receiving !I ordered a TRIAL sample on 3/3/2018 which di not seem to work for me! as a result I will PAY the 39.95 charge for the shipment and I do not want to get anymore of this product
please remove me from your auto ship program
PS I did not know about auto ship program until I read reviews !
contact me
on my web name at [email protected]
Thank You

ATTENTION NEULIVEN HEALTH

YOU MUST IMMEDIATELY COMPLY WITH FEDERAL LAW
AND REMOVE ME FROM YOUR EMAIL LIST!

YOU MUST ALSO ASK YOUR MARKETERS TO DO THE SAME!
I have unsubscribed again and again, all to no avail,
I have all screenshots to prove it.

MAKE NO MISTAKE, I WILL FILE AGAINST YOU IN COURT,
CHECK THE LOUDOUN COUNTY ONLINE RECORDS FOR MY LAST NAME,
see if I mean it.

Your emails constitue a gross violation of Federal Law
on Spam unwanted and Unsolicted email. ONCE we asked you
to remove us, YOU MUST COMPLY!

The Commonwealth of Virginia follows the Federal Directive
for $1000 per email violation - I plan to demand nothing less!

------------------------------------------------------------------------

Sent: Saturday, September 23, 2017 at 8:48 PM
From: Glucocil
To: "sheetal.ravi"
Subject: Claim Your 15-Day Sample - Got Healthy Blood Sugar Levels?
if you can't see this email click here

RE: Neuliven Health Inc 10171 Pacific Mesa Blvd Ste 302 San Diego ca 92121

Neuliven Health deceptively markets their product via the internet. They provide only a phone number @888-406-7101 for customer service--no internet customer service, in spite of marketing sales via internet. I try to do my buying on the internet because, due to a stroke, I have trouble talking on the phone. I ordered a "free" sample and, unfortunately, ignored the deceptively worded and excessively long "advice" that failing to cancel with 18 day I would be "enrolled" in their autoship program, cancellable anytime later. The cancelability requires a phone call to the above number which is manned Monday - Friday, 9 am - 5 pm Pacific time only and apparently exclusively.

I do not want any refund, only to cancel any further "orders."
My most recent order number was number 279394. I have never been given a master order number nor a cr. When I ordered the original "free" sample, there was no list of active engredients, but on the product package, the engredients listed are all relatively inexpensive individually. Therefore, I deduce that Neuliven Health is both deceptively marketed and a scam.

Jesse Porter
1210 Elm Park Dr
Mitchell, IN 47446
I choose to not provide a phone number for the reason given above
email [email protected]