New Castle Motors

Review: My car payment was due on July 22 2014 they came and repo my car July 25 2014 I wasn't in repo status and I wasn't payments behind they didn't even give me a chance to pay it and they didn't even get in contact with me to tell me I was being repo.Desired Settlement: I want my down payment back because I feel like they was not fair to meat all.

Business

Response:

[redacted] had a payment due on July 22, 2014 and the vehicle was repossessed on July 24, 2014.

New Castle otors does not have any grace periods( refer to the attached papers}.

[redacted]'s account has been in a constant in and out of repossession status. [redacted]'s was

warned on various occasions that her payments need to be in the office on time. Prior to this

repossession each time a repossession order was generated the payment was made in the office before

the repossesion company was able to locate the vehicle.

[redacted] was not treated unfairly or unjustly, she simply just need to make her payments on time. [redacted]may call the office for redemption produces Monday, Wednesday, Thrusday, or Friday 9am to 6pm.