New City Moving & Storgae

Pros: the guys who came and got my things knew what they were doing, and nothing was damaged on arrival.

Cons: Sub-par communication. It took nearly a month for my things to arrive from Florida (to Tennessee), and I was given no less than FIVE different ETAs by customer service. I was also assured that I would receive an email and text when the truck left the warehouse, but instead, I was given a two-hour notice before arrival (Sunday morning, 6 AM), and oh by the way, we only accept cash or a money order and it has to be paid in full. If I had been given a little warning, that wouldn't have been a problem, but on a Sunday morning, I had to do some major scrambling. Last thing: the guys who delivered my items had no tools, not even a pair of scissors; I had to provide everything.

This was a stressful and unpleasant experience, and I strongly advise against using this as your moving company.

We recently paid thiscompany money to move our stuff from Pompano Beach to Austin and it would be an understatement to call it a *** We were given a slew of promises, and deals, and guarantees and everything sounded great (*** the operations manager later admitted that the sales people lie to us to make the sale) but needless to say, it didn't end up so great.

I don't want to list every single disappointment incurred, although I can if you like. I'm sure you know about the incredible over two week delay in our move and the bevy of lies we were told by the staff. But also, the move job itself was schotty, several items which were "expertly packed" by your wonderful movers arrived broken. I figured I would just leave an honest facebook review and move on with my life until yesterday when I finally got around to hooking up the record player that you guys moved, spoiler, it's also broken.

The staff is incredibly rude, they will hang up on you, they will ignore your calls, they wont call you when they say they will. They will charge more when your stuff finally arrives. And your stuff will be broken.

I honestly don't know how they have ratings higher than 1 or 2 stars anywhere, it's incredibly shady and has me questioning the validity of these review services, Revdex.com included.

P.S. I forgot to mention the bed bugs we found in a couple boxes, no doubt from sitting in some dirty warehouse for unplanned weeks. That was fun, I'll attach that pic too.

We hired them to move our daughter from SC to MD. The truck showed up to MD with just the driver and no movers. We had to unload it. No compensation
*** (XXX-XXX-XXXX)was the sales rep who quoted me a price on the move. He did not tell me that they subleased out. I was told that the pickup wld be 9-12, that changed to 3-6. I was told from the manager, ***(XXX-XXX-XXXX) that he wld look into it also if there was a price increase from the over the phone quote, I would be told ahead of time. That didn't happen. I was quoted $1,175.56 and after the truck was loaded and they had her stuff I was told $1,717.80. They said it was because of additional boxes. So okay I said fine they obviously had me in a corner. The move was on 12/30/17 pick up in SC. The delivery came on 12/31 at 6:30 p.m. with just the driver, NO movers. My daughter and I had to unload the truck with *** the driver. If this company could not do a move because of a holiday, then they should not have taken the job. Also they had no problem charging my credit card, American Express. I tried to dispute the final pick up payment, but I was denied by my cc. Nobody has tried to resolve this to compensate us at all. I am not trying to get a free ride, however, I feel that I should be compensated for the final delivery charge considering we were the ones who unloaded the truck. The manager, ***, said he would look into it and has never gotten back to me. They are claiming that the quote doesn't include movers, which is a bunch of bull considering that is what I hired them for. Road Runner took an initial deposit of $325. The balance was due half at the time of pick up and half at delivery. However, the company that charged my cc for the balance was NY FL Express, not Road Runner. My original agreement was with Road Runner not NY FL Express. I had to sign the final papers, which I shouldn;t have because they were in breach of contract in my opinion in that WE did the unloading of the truck. I did have the driver *** (XXX-XXX-XXXX) sign a paper that we unloaded the truck. I am looking for some compensation for this move. They could care less that we are dissatisfied.

Household Goods picked on Dec 12, 2017 and not delivered until January 21, 2018. No status and telling dummy dates for delivery.
At the time of taking b ooking, guy named *** from Road Runner Moving & Storage(***, North Miami Beach, FL XXXXX DOT#: XXXXXXX MC#: XXXXX) assured me that goods will take 5-7 business
days to be delivered. His binding estimate mentioned that goods get delivered in 2-14 business days for distance more
than 1000 miles but less than 1500 miles. At the time of taking order, he gave me false information that he is the manager
and not a broker, but later on I realized that he was just a broker when Big Boy Moving & Storage(D.B.A Great Van
Lines ***, Miami FL XXXXX US DOT: XXXXXXX MC: XXXXXX) instead of Road Runner came to pick up
my goods on December 12, 2017(as per planned pickup). I had given the first available date at the new location to be
December 19, 2017 in the document that I signed at the time of pickup. But after the pickup, all the problems started
arising, with *** being the most problematic guy, he stopped picking up my phones when I wanted to ask
about the delivery status and I had to continuously call 20-40 times to make him pick the call but I only got several dates
each time that my goods would be delivered on so and so dates. First he told Driver went on Christmas holidays, then
driver went on new year holidays. Finally after almost a month, I received a ail on Jan 10, 2018 from some central
dispatch office saying my goods are on the way(which is already after the said delivery promise of 2-14 business days in
the estimate), but still goods didn't reach me till January 21, 2018 and I was given dates of Jan 2-3, Jan 4-5, Jan 12, Jan
17, Jan 20-21 in all this process by either ***(though I had to waste lot of time in getting him pick the call)
or central dispatch office customer care. ***(Ph: ***/***) is not at all helpful and
hence I would request you to help me get my claim for the delay in the delivery of my goods and the hard conditions that
I faced due to late delivery of my goods.

Misleading sales practices - verbally guaranteed delivery by particular date - unable to deliver and ignored calls with regard to the matter
On December 7 and 8, Sales manager Michael *** created proposal for one small truck move of my goods from *** to New *** I indicated that I would only be in New Orleans dec 25-29 and would need assurance that the truck would arrive dec 26 so that I could receive the furniture. He told me he could not promise 26th because movers would be off on the 25th, but would
promise 26th or 27th. He said they could not put that in the written guarantee because "in case there was a hurricane or something like that" but that he was the manager and would
Make sure it would get there on time. I called the dispatch on the 26th to see when my furniture was coming as I had not heard from anyone. The dispatcher told me that "best case the furniture would be there by the 31st". I told him that after the 29th I would be out of town until mid-feb, which was why I had gone with a company that guaranteed me delivery by the 27th. The dispatcher told me that was not realistic and they should have charged differently for that type of guarantee and that between me and him the "salesman had wronged" me. I then called mike Andrews on his cell. When he answered, I explained the problem. He asked if I could call him right back in ten minutes. I did and he did not answer. I have called several times since then (cell and office) over the past 7 hours and gotten voicemail every time. I am convinced this company is running a fraudulent operation. I am concerned now whether my furniture will be delivered at all.

Road Runner Order XXXXXXX Pick up of furniture was a week late. Delivery week lNo one will tell me delivery date or share driver's name & phone number
Road Runner Order XXXXXXX Pick up of furniture was a week late. Delivery is a week late. No one will tell me delivery date or share driver's name & phone number.

Furniture was picked up in Charlottesville Va last Thursday(a week later than contracted for) to be delivered to Bloomington IL. Have been calling several times daily, people are nice & polite but don't call back with information or respond to emails.

I don't know where the high end & expensive dining room table, leaves, & chairs are. Road Runner will not confirm a delivery date, share the driver's name, or driver's phone number. They took a substantial deposit up front with a balance due at delivery.

Fhttp://westpalmbeach.ebindr.com/ebindr/images/icons16x/scrub.jpgraudulently charged for an interstate move and will not answer complaints.
On Oct. 30, 2017 I contracted with Road Runner Moving and Storage to move me from SC to MA. I received a reasonable quote for $2685 including all fees and charges. When the truck arrived on 11/10/17 my items were haphazardly packed into a truck bearing the name of MJ Relocation, LLC. I was given no Bill of Lading at that time, nor was I made aware of the volume that was packed in the truck.

When the truck arrived at my apartment in MA, the driver gave me the Bill of Lading containing no details of what was packed, only vague entries like "box". He insisted that I sign the form and date it for the day he loaded. I felt intimidated by him since I was alone at the time he arrived. He then insisted that I get a cashier's check for an additional $2600 before he would unload my belongings. After I gave him the cashier's check he moved the items inside. Many of the items were packed poorly and were broken. Some items never arrived. The total value of all broken/missing items is approximately $500.

The name of the sales representative who sent me the contract is Michael Andrews.

To assist in my daughter's move to Pueblo Colorado, I decided to commission a professional moving and storage company to handle the loading, storage and delivery of her household goods. After researching companies online and requesting multiple quotes for services, I decided upon Roadrunner Moving and Storage out of North Miami Beach Florida (***. Miami Beach, FL XXXXX). We were assigned the Customer Representative ***. After planning for the goods to be loaded at my daughter's home in Cookeville, TN on 11/16/17, we released an ACH payment of $700.00 to the company to cover the deposit, with $1600.62 remaining on the total estimate of $2300.62.

The company contacted my daughter shortly after the arrangements were made, to request the date be changed to Friday, 11/17/17, due to a scheduling conflict to which she agreed because, at that time, there was no issue in waiting an extra day.

At approx. 10:42 AM, on Friday 11/17/17, *** contacted my daughter by phone to inform her that they would not be able to make it that day due to problems with the assigned truck that was to pick up her belongings, but that they would have no issues in being there the following day, 11/18/17, in the morning, to load the household goods and deliver them to storage.

Because she had to leave early Saturday morning to begin her 3-day drive to Colorado, my husband and I went to her house to receive the movers when they arrived and oversee the loading process, as well as provide availability of assistance in the event of any problems that may arise.

When the truck had not arrived by 8:00 AM on Saturday 11/18/17 (2 days after the original appointment) I began to worry, however, I decided to wait a bit longer before contacting anyone. At 1:00 PM I decided that it had been long enough and went ahead and placed the first phone call to the representative to inquire about when they expected to be there. Up until this point, there had been no problems with contacting him, with all my calls being either answered or returned promptly when a message was left.

I left a voicemail with him during this 1:00 PM call asking for a return call and requesting information as to when the movers would arrive. After receiving no response to this message, I began to worry from two perspectives, one, that we had no contingency plans for loading and moving her belongings, and two, that the deposit $700.00 had already been debited from my account.

At this point myself, and my husband began a series of calls to not only *** but also the main office of the company, with no response at all. We attempted to leave voicemails as well as sending text messages asking for any information about the expected arrival time of the movers.

Still hoping this was simply a delay, we decided to wait until 5:00 PM, which I considered to be the end of the day, to schedule an alternative plan. When 5:00 PM came and we still had not heard from anyone or had been able to successfully make contact, we chose to move forward with alternative plans. With it already being so late, as well as being a Saturday, we were very limited in our options. We ultimately had no choice but to rent a UBox from the U Haul company and load the items ourselves. Additionally, we did not have any arrangements for help or an appropriate truck. Due to these issues, we worked through the night and into the morning of Sunday 11/19/17 to complete the loading of her goods.

On Tuesday 11/21/17 we were finally able to reach the rep on the phone where he claimed to know nothing of the problems, despite the multiple phone calls, messages and voicemails left for him. His first response was to call him back the next day. We responded to this with no, we expect a refund to be processed immediately. Nevertheless, we did attempt to call the next day where we received no answer.

At this point, we have taken care of everything that we commissioned this company for through alternative means and the services agreed upon have not have not been rendered or delivered as expected. Additionally, we have exhausted all options that I am aware of to try and resolve this issue with the company directly.

As you will note, I have included supporting documentation with this statement that includes the original agreement for services as well as cell phone records showing calls and text messages made to the company and the representative prior to the expected time of services, during the quoting and agreement stage, as well as after the deposit payment was rendered.
Product_Or_Service: Loading, storage, and moving services
Account_Number: RXXXXXXX