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New Day Homes Reviews (16)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this momentAll though it's a shame that it took almost years and a Revdex.com complaint to get a meeting with the ownerI will be available on April at 12pmMy contact number is [redacted] please call to confirm that this meeting has been swith the owner Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We should have still received a call stating she could not get ahold of the lady we chooseBentina Rentals does not have a cleaning company contracted with them its more a friend to themSo she did not have to go with the person she choseWe should have received a call and given us a chance to find someone newInstead she took $and paid her friend to clean the house is what it seems like to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI had spoke w/someone from the Revdex.com on 29Juneto cancel this issueSince it was able to be resolved! Regards, [redacted]

Complaint: ***
I am rejecting this response because: Please do not insult my intelligence because I have been told several times that the owner was busy and she will call me back when she canPlease inform me of what past due damage charges that I had because I lived by myself and did not have any kids at that time and had family that visited me once and a blue moon from VA and the last visit was in I never agreed to pay for any damages but the tub that I know that I messed upAlso who is this individual you speak of that walk through and showed me all the damages that I would have to pay for because that never happenedI am for sure the company still has my information so when can I expect a call from the owner to set up a meeting Plus also like I said before I never received a copy of my move in agreement and I can say now that I should have made sure I got one if I knew this company would try to charge me for all of these ridiculous repairs.
Regards,
*** ***

Attached is a copy of Ms*** ***’s security deposit statement along with her invoice that she originally picked up from our office on May 29, We have also provided Ms*** a copy of her signed notice to vacate along with a copy of her move-out inspectionMs*** received a copy of her notice to vacate on May 1, and a copy of her move-out inspection on May 28, Ms*** *** was the representative from our office that met with you on May 28, to perform your detailed move-out inspectionMs*** is still a current employee of oursIf you would like to meet with both Ms*** and the owner, please let us know what time and day will work best for youWe are available to meet with you at the times specified belowIf you’re unable to meet with us during these times, please let us know and the owner will look at her schedule for the following week Tuesday, April 11th in between the hours of 1:30pm and 4:30pm Wednesday, April 12th in between the hours of 1:30pm and 4:30pm Thursday, April 13th in between the hours of 9am and 4:30pm Friday, April 14th in between the hours of 9am and 4:30pm Thank You, Bentina Rentals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that litigation is necessary
I pray that anyone reading this notices how Bentina Rentals keeps skating around the real issues here and placing all blame on the tenantsPlease pay attention that there is still no response on why I received charges on my statement of account, why they did not give me credit for rent that I paid to them and have receipts for, why I was charged for items that are listed on my move in condition form, why I did not recieve a valid statement of account prior to days after the date I surrendered the property(the legal requirement), why the item they are "claiming" I damaged was still in the same apartment weeks after I moved outNo everyone who complains against your horrendous practices is not angry and disgruntledNo one has time or energy to go back and forth with you over a measily $200, I have even contemplated paying it so I wouldnt have to take time off work to file petitions and make court appearances over such a small amountThe point is I will not be lied on or forced to be responsible for anything I did not doYou cannot accept responsiblity for the things you have done, and hate to admit you are wrongThe truth is if I would've caused the damage the invoice would have been paid immediatelyI have never even received so much as one late fee, money isn't an issueI am a very honest and fair person, I know I have done nothing wrong and do not appreciate all of the chargesYou have no proof that I caused any damage, because I didn'tWhat I have proof of is you actually violating lawsI am accepting this response because I am exhausted from dealing with these people and do not want them contacting me againThis is why people don't go through the entire process of filing a complaint, it is exhaustingThis was the absolute worst experience I have ever had with ANY businessI pray anyone reading this learns from my horrible experience and runs in the opposite directionNot one apology in any response for all the charges, because they feel they are entitled and their tenants are beneath themThere are honest people in the world, this is not a company I would recommend ANYONE do business withAnytime you see someone not accept responsibility for anything, it is a clear indication of their character and what you will have to deal with later
Regards,
*** ***

At the moment, Ms*** is a current tenantCould you please ask Ms*** for proof of these charges as we currently show no charges to date. Thank You,Bentina Rentals

HelloI wanted to add on to my complaint..by stating I deserve to get all my deposit back because when I filled out the initial move in the same issues were noted during move out and there charging me for them

Well it is unfortunate that you “reject” our response but it is our responseYour claim of damage to the refrigerator being done prior to your moving in is and if you want to perpetuate this and litigate we will wait for our notice to appear in court and demonstrate our proof. Again it appears there is no remedy in arguing with Revdex.com your position of owing our company money and wanting to take it before the court of public opinionWe have over units of properties that change over maybe once a year and have very few complaints, if any, over our policies and standards of businessOur reputation is fair to the client and the product is above industry standard for the price the client paysWe realize that occasionally when people owe money they are disgruntled and angry and turn to social media for remedy but the bottom line is this, if you owe money you need to pay it. I hope that future and potential clients reading this understand that we have no choice but to stand firm with our policy and not give in to pressure in the form of negative commentary or complaints that might want to cause us to settle or forgive a debt that is owedWe do this so that we can ensure that our properties are well maintained and we are able to give to our clients a clean neat safe attractive product for their hard earned monies. Bentina Rentals * *** Holdings LLC

Mr. [redacted] submitted his notice to vacate with a date of surrender notated as September 1, 2016. Prior to this date, our office contacted Mr. [redacted] to schedule a time for the move-out inspection. Mr. [redacted] stated that he would not be in town on September 1st. He then came to our office and...

stated that his keys along with his garage remote would be placed in the drop box the evening of August 31st. Our office received his keys and garage remote on September 1st along with a receipt for cleaning. On September 1st, we completed the move-out inspection. The unit was not cleaned. Therefore, our office contacted Mr. [redacted] to advise him. We also asked Mr. [redacted] if he had paid for the cleaning services before they were rendered and he said yes as he was in a hurry. Mr. [redacted] was advised that the unit would need to be re-cleaned. As a courtesy, we also advised Mr. [redacted] that we would contact the company that he paid for the cleaning and that he should contact them as well. The cleaning company that Mr. [redacted] hired never returned our call. We then contacted our cleaning vendor and she had to perform a full clean. The items that she cleaned are as follows: master tub, master bath toilet, baseboards, doors, cabinets and drawers, windows, blinds, ceiling fans, hall tub, hall bath toilet, laundry room, kitchen, refrigerator inside and out, oven inside and out, fridge needed moving and swept and mopped behind, garage needed to be swept out and all floors needed swept and mopped.

Ms. [redacted] is a previous tenant of ours. On August 27, 2010 she moved into our unit located at [redacted]. On May 28, 2013 Ms. [redacted] vacated the unit and a staff member from our office met with her to perform a move-out inspection. Upon completion of the...

move-out inspection Ms. [redacted] was advised of all of the damages. After reviewing our company’s documents and the tenant’s documents, it was determined that Ms. [redacted] had an outstanding balance owed to Bentina Rentals in the amount of $765.83, due to the damages in the unit that were caused by either her, her occupant(s) and/or guest(s). Ms. [redacted] was charged for damages, not normal wear and tear. On May 29, 2013 a staff member from our office called Ms. [redacted] to discuss her charges. Originally Ms. [redacted] offered to pay her balance, then declined and advised our office staff to send it to credit collections, as she was not paying it. Ms. [redacted] also stopped by our office on May 29, 2013 and picked up a copy of her security deposit statement and invoice. Since then, Ms. [redacted] has disputed the charges, however she has no documentation to prove that the damages were pre-existing. Also, could Ms. [redacted] please provide us with documentation as she is stating that she was charged for fixing the tile and an unknown item that was missing from the refrigerator? Among other damages, Ms. [redacted] was charged for a cracked refrigerator crispier drawer. The owner of Bentina Rentals is a local business woman and is readily available to all clients. We would have never advised Ms. [redacted] that the owner was too busy. Thank You,Bentina Rentals

Complaint: [redacted]
I am rejecting this response because: I stand by everything in my complaint and this is a true account of my encounter with Bentina Rentals. The bottom line is this damage was present when I moved into the property and was listed as already damaged on my move in condition form. I DID NOT cause any damage to this item. This item was still present in the unit over 6 weeks after I moved out. Charging me for 6 days of utilities, for dates that I was paying the utilities is for my benefit? Neglecting to give me credit for rent that I paid was ethical and good business practice? Charging for normal wear and tear items such as touch up paint that was not the result of damage is legal? Charging for painting an area that was also listed as damaged when I moved into the property is also how you conduct business? You conveniently did not address any of these details. I live alone, and I am able to reach the top of the refrigerator easily; although there was nothing on the refrigerator for me to reach. That statement did not even make sense, that damage appears to have been done when the refrigerator was moved into the unit along with the dents on the front of it. You would be telling a blatant llie if you said this was not reported to you when I moved into this property. No the complaints that have been reported are not from people who "caused damage and did not want to pay" they are from tenants who were actually fed up enough to report you. In an effort not to "articulate to much" for you. You have no choice but to agree the first statement I received from you contained erroneous charges and neglected to give me credit for monies paid to you for rent. The second statement I recieved from you was not recieved until September 15th and was dated September 11th (36 days after the date of surrender), which is past the legally allowed 30 days for me to receive a itemized list and written description of all items I am legally liable for. (Please refer to Sec. 92 of the Texas Property Code). In addition to that it still listed items that I am not legally liable for.This complaint was submitted 3 weeks ago and I am just receiving a response because I have sent a letter to the owner [redacted]) and [redacted]. [redacted] Jr., the authorized agent for C [redacted] Holdings. And I have informed them if my security deposit is not returned to me by 10/17/17 I will be filing a petition seeking my full deposit as well as the punitive damages allowed by law. I will not be corresponding with Bentina Rentals any further since they are only a representative of C [redacted] Holdings. They have received my certified letter as on Thursday 10/12/17, if my deposit is not returned I will be pursing litigation. It is sad and shamefull that a business would be so unethical and immoral.
Regards,
[redacted]l [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this moment. All though it's a shame that it took almost 4 years and a Revdex.com complaint to get a meeting with the owner. I will be available on April 14 at 12pm. My contact number is [redacted] please call to confirm that this meeting has been set-up with the owner. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I had spoke w/someone from the Revdex.com on 29June16 to cancel this issue. Since it was able to be resolved! 
Regards,
[redacted]

Bentina Rentals has been leasing rental property since 1999. The properties  are owned by our family and our company seems to fill a need in our local community with above average and premier properties. There have been very few complaints in regards to the practices of our company however due...

to the nature of the business on occasion we upset or aggravate people that do not want to pay for damages they have incurred during their stay in one of our locations. In Ms [redacted] case the fiberglass liner or shell of her refrigerator was cracked during her lease period due to possibly someone standing inside the refrigerator to reach for something above it. For as long as we have been leasing property it is the only logical explanation as to why there would be a clearly visible crack in the lining of the refrigerator at the bottom which interferes with the integrity of the entire cooling system of the refrigerator. The refrigerator has been replaced. Unfortunately this was not a part that could be removed and installed so by no choice of ours an order was placed to replace the refrigerator. There was a delay in the ordering due to a death in my family* there was no fraud committed implied by Ms [redacted]. In regards to forms that are pre-printed from the TAA we prefer to use them since they have standard rental leasing language that is easy for everyone to understand and refer to. Miss [redacted] reference of water and utilities being left on is only a point of savings to the tenant.  If in case we must do any repairs or cleaning after a client moves out  we ask the tenants to leave the utilities on for three business days after move out so they are not charged a reconnect fee due to subcontractor scheduling. We only do this to save our clients money. We cannot “force” anyone to do anything however the apartment has to be move in ready and the client is responsible for all fees associated with getting the apartment repaired and cleaned to include utilities. We strongly object to the language that seems to imply fraudulent activity and vigorously defend our business practices as legitimate and fair The bottom line is Mrs. [redacted] owes our company money and is very upset that she is being charged for damages.  Ms [redacted] wants to argue in a very elegant articulate manner however what she is doing is wrong and quite frankly defamatory.

Complaint: [redacted]
I am rejecting this response because: We should have still received a call stating she could not get ahold of the lady we choose. Bentina Rentals does not have a cleaning company contracted with them its more a friend to them. So she did not have to go with the person she chose. We should have received a call and given us a chance to find someone new. Instead she took $200 and paid her friend to clean the house is what it seems like to me. 
Regards,
[redacted]

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Address: PO Box 484, Brookfield, Illinois, United States, 60513-0484

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