Hi, Gisele.You submitted a request at 5:p.mon March 12th, and we replied to you minutes later at 5:p.mWe provided additional details of the violation of terms at 10:a.mthe following day and advised you that we would pay out your pending cash to youI've pasted our reply below for your reference."while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $of pending cash back which is currently in your account."This amount was paid to you via check by mail on March 13thThe cash back offer that was invalidly redeemed was not credited to your account, however, all eligible cash back in your account has been fully paid to you
Complaint: [redacted] I am rejecting this response because:The account remained open and I do acknowledge thatHowever, all I mentioned in my previous note to the business through, was that they should not penalize the users by putting restrictions on their accounts, just because they opened the website from their workplace where hundreds of people share the same IPThis is beyond their control to ensure that no one else is logging into their website to claim offers while at workTo this point, I got an email from couponcabin indicating because I have reported this inconsistency to Revdex.com, they are closing my accountThe exact words from their email is "We're bummed to hear how poorly you think of CouponCabin, so much so that you found it necessary to file a complaint regarding our business practicesSince the last thing we want to do is to continue to frustrate you, we think it's best that we issue a final payout of your pending cash back and close your account at this point.So, if users are explaining their unreasonable policies of restricting their account and as a last resort reaching out to Revdex.com, they respond by closing their accountTo provide full disclosure, I have received all the money outstanding in my account, but my account has been permanently closed Sincerely, Minal [redacted]
Complaint: [redacted] I am rejecting this response because: I do not believe that your company has bent over backwards, in fact you have made more work for me and yourselves, since I had to go to a third party to remedy this situation because my attempts to work privately with couponcabin's cus***er "service " were futile As for my account, I only had tried to view it from my mobile device, which I still can since I haven't logged out or cleared my cookies, it indeed has many of my cashback offers removed I am unable to log in from another device now and from a different form of technology it shows my account as inactive All I have asked for since the beginning was that the appropriate amount of money be given to me The switching of offers, the clearing of clicks and then referring to couponcabin's terms when you all have reversed cashback that was earned isn't right I just really want other consumers to know what they are getting involved with before using couponcabin I use other cashback sites and have never had the type of issues that I have experienced with couponcabin There are honest cashback sites out there Sincerely, [redacted] ***
It is unfortunate that this customer is having these issues with a vehicle she purchased from usIt sounds like the issues are minor or they would be covered by her powertrain warranty, that she got with the purchase of the vehicle We are willing to help her but if it is not covered by the warranty she purchased at the time of sale, it is not covered by New Deal Auto Sales If the vehicle is brought back to us for service we would get the work done at wholesale cost We would be happy to help get her on the road again Thanks, [redacted] New Deal Auto Sales
Hi, KettyYour violation of the terms and conditions was explained to you in an email reply from us on 12/6/Your account and another CouponCabin Member’s account were identified on the same computer network/IP address having redeemed offers marked as for "New Members Only" and offers marked as limited quantity for "Members Only.” Due to this violation of the terms and conditions of CouponCabin’s Cash Back program, your accounts have been permanently closedThese terms were in place prior to and continuously since your creation of a CouponCabin accountIt's also important to note that per the terms you agreed to when creating your CouponCabin account, all cash back in your account is 100% forfeited based on your violation of terms, however, we offered to pay your "Members Only" cash back to you and issue a final paymentOn 12/6/2017, when we explained the violation to you we also said the following: “ we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $of pending cash back which is currently in your account.” We asked you to let us know where to issue your final paymentYou replied with: “No problem you can keep your money but believe this will not be the end of it as the Revdex.com and other entities will be involved With unlocking the scam site.” We made a good faith effort to work with you despite your violation of the terms and conditions
I certainly didn't see any pop upwindow prohibiting the purchase of gift cardsHad I seen this of course I would not have bought gift cardsWas this a quick flash pthat wasn't visible because there's no way I would have purchased the gift card if that pop up for clear and actually in existence before I got to the purchase price If what you said is true, why did you give me a $rebate? Complaint: [redacted] I am rejecting this response because: Sincerely, Marguerite [redacted]
You account is bound by the terms and conditions that you agreed to when creating your CouponCabin account and, as such, since your account does not show use of this $offer, this cash back can not be applied to your account
Complaint: [redacted] I am rejecting this response because: it's a blatant liei have (correction, had) only one accountit was in full compliance with TOSthe cancellation notice came as a quick reply to my email that was informing them that I left negative feedback for them on Revdex.com and one other site, and I can forward that email to anyone Sincerely, Anatoly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did take my vehicle back to new deal, and the issues are not minor, I was told by new deal the cost to fix the power steering issue was over $500, and that was from the mechanic at new dealThe replacement of all four rotors and brake pads and the rear calipers affect the driveability and safety of the vehicle that is not minor, and costs about $or more to fixThe air conditioner does not get cold, but it was never put on the buyers guide, the Osensors and thermostat are not a minor issue either, the rack and pinion is not minor, the rear defrost not working is not minor especially considering that it is becoming colderNone of the issues are covered under the warranty given with the vehicle at the time of purchase even though Dean and Chad both stated that the vehicle would be covered for ANY issues for the first months following the purchase dateThe moderate evap leak is not minor eitherNew Deal was notified about all of my issues when I called and spoke with Chad the day my vehicle was picked up from the auto repair shop that I was sent to by the warranty companyI'd be more than happy to take the vehicle back to new deal for them to do a complete and thorough check of ALL the issues the car is having but if they are not going to do anything about them then I have to ask whats the point? The vehicle was said to have no issues as stated by Chad, Dean, and the wisconsinbuyers guide, but as the the vehicle was looked at by David Hobbs, Sullivan Auto Repair, Boucher Nissan in Waukesha, and Monroe Auto where I have gotten my oil changes they all say otherwiseI am taking the vehicle to midas to have a complete and detailed report of everything documented and this will be dine by the end of the month as I want to make sure I have everything completed before the so called warranty ends because my other option is to take this to court if New Deal does not resolve this.In response to the email I receivedlisted below, I have not heard from the companyThey have neither responded to any of the phone messages that I have left, nor have they attempted to contact meI am not satisfied with this companies LACK of attempts to solve this matter, and I see this as their admission of guilt to selling a vehicle that they knew was not mechanically sound and misrepresented the vehicle as being soundI truly feel this company needs to be investigated by not only the Revdex.com so they lose their accreditation, but also the Wisconsin department of transportation, the federal trades commission, and the state licensing board as I am pretty sure that I am not the only person who has run into the issues with vehicles either leased or purchased from New Deal auto salesThank you for your time with this matter, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Hi, Har We were very clear in our explanation of the violation of the terms and conditionsWe informed you that your account and another CouponCabin Member's account were identified as having accessed the same computer network/IP address, and both accounts also having redeemed offers marked as limited quantity for "Members Only." Since only one CouponCabin member per computer network/IP address may claim or redeem Members Only offers, and the other member had claimed one prior to you doing so, you were ineligible to claim and redeem one also Due to this violation of the terms and conditions of CouponCabin's Cash Back program, your account was deactivated, and although all cash back was technically forfeited, we offered to reopen your account after adjusting the invalidly earned Members Only cash back with the store's standard cash back rateYou declined this offer, and again, although all cash back in your account was forfeited, as a courtesy we made a final payment to you at the standard cash back rate for your purchase In an effort to prevent violations such as yours, we prominently display this rule from the terms and conditions under Important Note on each popup window that is displayed prior to claiming the "Members Only" offerIt reads: "A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."
It's CouponCabin's clearly stated policy, both in the terms and conditions governing the cashback program and elsewhere throughout the site, that a member may not create or access more than one account Mr [redacted] contacted us stating that one of his accounts had been frozen/closed In reviewing this account, our systems froze the account since it had been deemed a duplicate Mr [redacted] stated that he lives by himself and that it would be impossible for more than one account to have been created by his home network Upon further investigation, eight total accounts have been created by Mr ***'s home network, three of which bear his name and four of which have emails with related (and strikingly similar) naming conventions The first account created, which was created properly in accordance with the terms and conditions, has remained open and is regularly receiving cashback payments from CouponCabin Subsequent, additional accounts, which were opened in direct violation of the terms and conditions, have been frozen While it is correct that CouponCabin's terms have recently changed, the restriction on creating multiple accounts has been in place and consistently enforced since the early days of the program, since November CouponCabin is now working with its merchant partners to refund the commission revenue CouponCabin earned on the transactions made by Mr***, as it is not our intent to profit from these transactions if they were not validly made Total commission due to CouponCabin for these orders is under $
Hi Trenton,Thank you again for reaching out and allowing us to resolve this issue for you I apologize again for any inconvenience this has caused as I do understand your frustrationWe wanted to inform you that your Cashback payment was sent out via certified mail, on 8/8/via certified mail to the address below:TRENTON [redacted] S 24TH STMILWAUKEE, WI 53204This is set to arrive on or around Wed8/10/ Please note that I have responded to your support ticket as wellPlease feel free to reply to that ticket if you have any further questions and I'll be happy to help.Marcus *.Head of Customer SupportCouponCabin LLc
Hi, KelseyWe provided you with the IP address and a partially masked email address of the other member associated with your violationYour place of residence, number of people in your household and relationship to the other CouponCabin member are not factors in the violation The portion of the terms and conditions you are referring to pertains to termination of the Cash Back program, not individual membershipsI have pasted this paragraph (4.G) below: "Termination of Program CouponCabin reserves the right to terminate Cash Back in whole or in part at any time with notice to the email address used to register your MyCabin accountIn the event Cash Back is terminated, payment of your remaining Cash Back will be made to you approximately ninety (90) days following the date notice is transmitted by CouponCabin to the email address on file with us in your accountCouponCabin will not be responsible for failing to notify you of termination of the Cash Back program where such failure is caused by your not receiving email from CouponCabin for any reason, including but not limited to your failure to check the email address on file with us, your failure to change or update your email address in your MyCabin account, or due to your email service provider (or ISP) sending our emails to your bulk, junk or spam email folder or blocking our emails." In regards to termination of memberships, I have pasted the applicable paragraph (4.J.III) from our terms and conditions: Termination of Your Membership In addition to any other provisions of this Agreement, CouponCabin reserves the right to terminate your membership at any time with or without notice due to your violation of anything in these Terms or as otherwise provided for or in accordance with these TermsIf your membership is terminated by CouponCabin, CouponCabin may refuse to pay some or all of the amounts credited to your account if such amounts appear or are suspected (as determined in the sole and exclusive discretion of CouponCabin) to have been earned in violation, or after violation, of these Terms or to have been otherwise unlawfully obtainedIn the event your membership is terminated and payment of some or all of the amounts in your account is made to you, any such payment made in an amount less than the account minimum will be subject to a $payment fee as specified in Section 4.C.IIIaboveShould your account be terminated by CouponCabin, you are prohibited from rejoining under or registering a new account, unless expressly invited to do so by CouponCabin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf this does not get resolved in the days I will have to report this Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: From: YI [redacted] [mailto:***[email protected]] Sent: Saturday, June 24, 10:AM To: Revdex.com Info Subject: Complaint ID # [redacted] Dear Revdex.com, I was unable to respond to my complaint in time, and after viewing the response from the company, I am not satisfied at allI would like to request to reopen my case so it can reach an amicable solution Sincerely, Elaine Z
Complaint: [redacted] I am rejecting this response because: Without a system in place to ensure a response from [redacted] (as proved by the CouponCabin message indicating that they have not received a reply), advertising cashback on [redacted] purchases is advertisingIt is easy to repeatedly claim no response has been received, whether one has or has notIt is easy to advertise offers when the company is aware they will never hear back and therefor can deny paymentI do not believe CouponCabin has any agreement with [redacted] [redacted] has advised me twice that they do not have any agreements with CouponCabin and CouponCabin has yet to provide any proof of contact, agreement with [redacted] , or response from [redacted] Instead, when a user attempts any personal attempts at recourse, CouponCabin simply threatens the user and then cancels the user's accountThis makes it seem even more as if CouponCabin knows they were not authorized to advertise offers in association with [redacted] purchases and do not want users able to discover this on their ownI have forwarded multiple emails I received directly from CouponCabin and from [redacted] to the Revdex.com email address to be added to this complaintEvery email has received a response from the Revdex.com indicating the emails have been forward to an advocate for reviewCouponCabin does not just offer cashback because they receive payment from the partners, they also do so to collect personal and shopping habit information on users Sincerely, Noah [redacted]
Hi, Gisele. We did not state that your account used multiple devices, or that doing so is a violation of the terms and conditions. A member may access her/his account from any device of her/his choosing. I’ve pasted the reply again below for your reference. "while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $157.95 of pending cash back which is currently in your account." Your account and another member's account accessed the same computer network/IP address. Both accounts have also claimed and redeemed Members Only offers. Per the terms and conditions, only one account per computer network/IP address may redeem cash back offers marked as limited quantities for Members Only. Due to the breach in terms, your account has been closed, and although all cash back was technically forfeited, we paid you your pending cash back after adjusting the invalidly claimed Members Only cash back to the store's standard cash back rate.
Hello, Linda.Per our emails from Friday, October 20th under Customer Service ticket number [redacted] , we agree that you are owed $156.35 and are happy to make this payment. We asked where you would like this cash back sent, you provided an address in Chicago and, as we said, we have instructed our... finance team to issue this final payment. It will take one, complete business day this check to be processed and mailed.
Hi, Adam.When you violated the terms and conditions the first time, we advised you that your account was ineligible to claim and redeem Members Only offers, and that subsequent violations would result in the permanent closure of your account and all cash back would be voidedYou subsequently claimed and redeemed a Members Only offerThe fact that you used a different IP address to do so, is not a factor in the violationAlthough all cash back in your account was 100% forfeited based on your violations of terms, we adjusted your "Members Only" cash back to the store's standard cash back rate and issued a final payment
Hi, Noemi.We're sorry to hear that you did not receive cash back for a couple of your purchasesPlease know we understand your frustration as we only get paid when you doIn reference to the $offer, within minute of your submitting your missing cash back inquiry, we opened an investigationWhen the store responded, they indicated that your order was credited to one of their own internal marketing programs and not CouponCabinOur ability to provide members with cash back is contingent on us being compensated by the storeIn this instance, since a different company received the commission, we were not able to provide you with cash backAs set forth in the terms and conditions that you agreed to when opening your cash back account, CouponCabin does not offer an unconditional promise of cash backIn several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back.For the $offer, the store reversed the commission due to a return or modification of at least one item in your orderUnfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash backThis was predominantly displayed at the top of the “See rules.” popup for the offer you clicked Additionally, when you clicked on our cash back link, a popup window was displayed and on that popup is a section labeled "Important! In order to earn cash back, you must make sure " and under that headline it states "Your order is not modified or changed in any way, for any reason, as this will void cash back." Again, it's important to note that we're equally as disappointed about this as you are since we, too, didn't get paid for your orders
Hi, Gisele.You submitted a request at 5:p.mon March 12th, and we replied to you minutes later at 5:p.mWe provided additional details of the violation of terms at 10:a.mthe following day and advised you that we would pay out your pending cash to youI've pasted our reply below for your reference."while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $of pending cash back which is currently in your account."This amount was paid to you via check by mail on March 13thThe cash back offer that was invalidly redeemed was not credited to your account, however, all eligible cash back in your account has been fully paid to you
Complaint: [redacted] I am rejecting this response because:The account remained open and I do acknowledge thatHowever, all I mentioned in my previous note to the business through, was that they should not penalize the users by putting restrictions on their accounts, just because they opened the website from their workplace where hundreds of people share the same IPThis is beyond their control to ensure that no one else is logging into their website to claim offers while at workTo this point, I got an email from couponcabin indicating because I have reported this inconsistency to Revdex.com, they are closing my accountThe exact words from their email is "We're bummed to hear how poorly you think of CouponCabin, so much so that you found it necessary to file a complaint regarding our business practicesSince the last thing we want to do is to continue to frustrate you, we think it's best that we issue a final payout of your pending cash back and close your account at this point.So, if users are explaining their unreasonable policies of restricting their account and as a last resort reaching out to Revdex.com, they respond by closing their accountTo provide full disclosure, I have received all the money outstanding in my account, but my account has been permanently closed Sincerely, Minal [redacted]
Complaint: [redacted] I am rejecting this response because: I do not believe that your company has bent over backwards, in fact you have made more work for me and yourselves, since I had to go to a third party to remedy this situation because my attempts to work privately with couponcabin's cus***er "service " were futile As for my account, I only had tried to view it from my mobile device, which I still can since I haven't logged out or cleared my cookies, it indeed has many of my cashback offers removed I am unable to log in from another device now and from a different form of technology it shows my account as inactive All I have asked for since the beginning was that the appropriate amount of money be given to me The switching of offers, the clearing of clicks and then referring to couponcabin's terms when you all have reversed cashback that was earned isn't right I just really want other consumers to know what they are getting involved with before using couponcabin I use other cashback sites and have never had the type of issues that I have experienced with couponcabin There are honest cashback sites out there Sincerely, [redacted] ***
It is unfortunate that this customer is having these issues with a vehicle she purchased from usIt sounds like the issues are minor or they would be covered by her powertrain warranty, that she got with the purchase of the vehicle We are willing to help her but if it is not covered by the warranty she purchased at the time of sale, it is not covered by New Deal Auto Sales If the vehicle is brought back to us for service we would get the work done at wholesale cost We would be happy to help get her on the road again Thanks, [redacted] New Deal Auto Sales
Hi, KettyYour violation of the terms and conditions was explained to you in an email reply from us on 12/6/Your account and another CouponCabin Member’s account were identified on the same computer network/IP address having redeemed offers marked as for "New Members Only" and offers marked as limited quantity for "Members Only.” Due to this violation of the terms and conditions of CouponCabin’s Cash Back program, your accounts have been permanently closedThese terms were in place prior to and continuously since your creation of a CouponCabin accountIt's also important to note that per the terms you agreed to when creating your CouponCabin account, all cash back in your account is 100% forfeited based on your violation of terms, however, we offered to pay your "Members Only" cash back to you and issue a final paymentOn 12/6/2017, when we explained the violation to you we also said the following: “ we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $of pending cash back which is currently in your account.” We asked you to let us know where to issue your final paymentYou replied with: “No problem you can keep your money but believe this will not be the end of it as the Revdex.com and other entities will be involved With unlocking the scam site.” We made a good faith effort to work with you despite your violation of the terms and conditions
I certainly didn't see any pop upwindow prohibiting the purchase of gift cardsHad I seen this of course I would not have bought gift cardsWas this a quick flash pthat wasn't visible because there's no way I would have purchased the gift card if that pop up for clear and actually in existence before I got to the purchase price If what you said is true, why did you give me a $rebate? Complaint: [redacted] I am rejecting this response because: Sincerely, Marguerite [redacted]
You account is bound by the terms and conditions that you agreed to when creating your CouponCabin account and, as such, since your account does not show use of this $offer, this cash back can not be applied to your account
Complaint: [redacted] I am rejecting this response because: it's a blatant liei have (correction, had) only one accountit was in full compliance with TOSthe cancellation notice came as a quick reply to my email that was informing them that I left negative feedback for them on Revdex.com and one other site, and I can forward that email to anyone Sincerely, Anatoly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did take my vehicle back to new deal, and the issues are not minor, I was told by new deal the cost to fix the power steering issue was over $500, and that was from the mechanic at new dealThe replacement of all four rotors and brake pads and the rear calipers affect the driveability and safety of the vehicle that is not minor, and costs about $or more to fixThe air conditioner does not get cold, but it was never put on the buyers guide, the Osensors and thermostat are not a minor issue either, the rack and pinion is not minor, the rear defrost not working is not minor especially considering that it is becoming colderNone of the issues are covered under the warranty given with the vehicle at the time of purchase even though Dean and Chad both stated that the vehicle would be covered for ANY issues for the first months following the purchase dateThe moderate evap leak is not minor eitherNew Deal was notified about all of my issues when I called and spoke with Chad the day my vehicle was picked up from the auto repair shop that I was sent to by the warranty companyI'd be more than happy to take the vehicle back to new deal for them to do a complete and thorough check of ALL the issues the car is having but if they are not going to do anything about them then I have to ask whats the point? The vehicle was said to have no issues as stated by Chad, Dean, and the wisconsinbuyers guide, but as the the vehicle was looked at by David Hobbs, Sullivan Auto Repair, Boucher Nissan in Waukesha, and Monroe Auto where I have gotten my oil changes they all say otherwiseI am taking the vehicle to midas to have a complete and detailed report of everything documented and this will be dine by the end of the month as I want to make sure I have everything completed before the so called warranty ends because my other option is to take this to court if New Deal does not resolve this.In response to the email I receivedlisted below, I have not heard from the companyThey have neither responded to any of the phone messages that I have left, nor have they attempted to contact meI am not satisfied with this companies LACK of attempts to solve this matter, and I see this as their admission of guilt to selling a vehicle that they knew was not mechanically sound and misrepresented the vehicle as being soundI truly feel this company needs to be investigated by not only the Revdex.com so they lose their accreditation, but also the Wisconsin department of transportation, the federal trades commission, and the state licensing board as I am pretty sure that I am not the only person who has run into the issues with vehicles either leased or purchased from New Deal auto salesThank you for your time with this matter, [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Hi, Har We were very clear in our explanation of the violation of the terms and conditionsWe informed you that your account and another CouponCabin Member's account were identified as having accessed the same computer network/IP address, and both accounts also having redeemed offers marked as limited quantity for "Members Only." Since only one CouponCabin member per computer network/IP address may claim or redeem Members Only offers, and the other member had claimed one prior to you doing so, you were ineligible to claim and redeem one also Due to this violation of the terms and conditions of CouponCabin's Cash Back program, your account was deactivated, and although all cash back was technically forfeited, we offered to reopen your account after adjusting the invalidly earned Members Only cash back with the store's standard cash back rateYou declined this offer, and again, although all cash back in your account was forfeited, as a courtesy we made a final payment to you at the standard cash back rate for your purchase In an effort to prevent violations such as yours, we prominently display this rule from the terms and conditions under Important Note on each popup window that is displayed prior to claiming the "Members Only" offerIt reads: "A single account per household or computer network/IP address may claim offers marked as having limited quantities for "Members Only."
It's CouponCabin's clearly stated policy, both in the terms and conditions governing the cashback program and elsewhere throughout the site, that a member may not create or access more than one account Mr [redacted] contacted us stating that one of his accounts had been frozen/closed In reviewing this account, our systems froze the account since it had been deemed a duplicate Mr [redacted] stated that he lives by himself and that it would be impossible for more than one account to have been created by his home network Upon further investigation, eight total accounts have been created by Mr ***'s home network, three of which bear his name and four of which have emails with related (and strikingly similar) naming conventions The first account created, which was created properly in accordance with the terms and conditions, has remained open and is regularly receiving cashback payments from CouponCabin Subsequent, additional accounts, which were opened in direct violation of the terms and conditions, have been frozen While it is correct that CouponCabin's terms have recently changed, the restriction on creating multiple accounts has been in place and consistently enforced since the early days of the program, since November CouponCabin is now working with its merchant partners to refund the commission revenue CouponCabin earned on the transactions made by Mr***, as it is not our intent to profit from these transactions if they were not validly made Total commission due to CouponCabin for these orders is under $
Hi Trenton,Thank you again for reaching out and allowing us to resolve this issue for you I apologize again for any inconvenience this has caused as I do understand your frustrationWe wanted to inform you that your Cashback payment was sent out via certified mail, on 8/8/via certified mail to the address below:TRENTON [redacted] S 24TH STMILWAUKEE, WI 53204This is set to arrive on or around Wed8/10/ Please note that I have responded to your support ticket as wellPlease feel free to reply to that ticket if you have any further questions and I'll be happy to help.Marcus *.Head of Customer SupportCouponCabin LLc
Hi, KelseyWe provided you with the IP address and a partially masked email address of the other member associated with your violationYour place of residence, number of people in your household and relationship to the other CouponCabin member are not factors in the violation The portion of the terms and conditions you are referring to pertains to termination of the Cash Back program, not individual membershipsI have pasted this paragraph (4.G) below: "Termination of Program CouponCabin reserves the right to terminate Cash Back in whole or in part at any time with notice to the email address used to register your MyCabin accountIn the event Cash Back is terminated, payment of your remaining Cash Back will be made to you approximately ninety (90) days following the date notice is transmitted by CouponCabin to the email address on file with us in your accountCouponCabin will not be responsible for failing to notify you of termination of the Cash Back program where such failure is caused by your not receiving email from CouponCabin for any reason, including but not limited to your failure to check the email address on file with us, your failure to change or update your email address in your MyCabin account, or due to your email service provider (or ISP) sending our emails to your bulk, junk or spam email folder or blocking our emails." In regards to termination of memberships, I have pasted the applicable paragraph (4.J.III) from our terms and conditions: Termination of Your Membership In addition to any other provisions of this Agreement, CouponCabin reserves the right to terminate your membership at any time with or without notice due to your violation of anything in these Terms or as otherwise provided for or in accordance with these TermsIf your membership is terminated by CouponCabin, CouponCabin may refuse to pay some or all of the amounts credited to your account if such amounts appear or are suspected (as determined in the sole and exclusive discretion of CouponCabin) to have been earned in violation, or after violation, of these Terms or to have been otherwise unlawfully obtainedIn the event your membership is terminated and payment of some or all of the amounts in your account is made to you, any such payment made in an amount less than the account minimum will be subject to a $payment fee as specified in Section 4.C.IIIaboveShould your account be terminated by CouponCabin, you are prohibited from rejoining under or registering a new account, unless expressly invited to do so by CouponCabin
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIf this does not get resolved in the days I will have to report this Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: From: YI [redacted] [mailto:***[email protected]] Sent: Saturday, June 24, 10:AM To: Revdex.com Info Subject: Complaint ID # [redacted] Dear Revdex.com, I was unable to respond to my complaint in time, and after viewing the response from the company, I am not satisfied at allI would like to request to reopen my case so it can reach an amicable solution Sincerely, Elaine Z
Complaint: [redacted] I am rejecting this response because: Without a system in place to ensure a response from [redacted] (as proved by the CouponCabin message indicating that they have not received a reply), advertising cashback on [redacted] purchases is advertisingIt is easy to repeatedly claim no response has been received, whether one has or has notIt is easy to advertise offers when the company is aware they will never hear back and therefor can deny paymentI do not believe CouponCabin has any agreement with [redacted] [redacted] has advised me twice that they do not have any agreements with CouponCabin and CouponCabin has yet to provide any proof of contact, agreement with [redacted] , or response from [redacted] Instead, when a user attempts any personal attempts at recourse, CouponCabin simply threatens the user and then cancels the user's accountThis makes it seem even more as if CouponCabin knows they were not authorized to advertise offers in association with [redacted] purchases and do not want users able to discover this on their ownI have forwarded multiple emails I received directly from CouponCabin and from [redacted] to the Revdex.com email address to be added to this complaintEvery email has received a response from the Revdex.com indicating the emails have been forward to an advocate for reviewCouponCabin does not just offer cashback because they receive payment from the partners, they also do so to collect personal and shopping habit information on users Sincerely, Noah [redacted]
Hi, Gisele. We did not state that your account used multiple devices, or that doing so is a violation of the terms and conditions. A member may access her/his account from any device of her/his choosing. I’ve pasted the reply again below for your reference. "while multiple people using the same computer network/IP address may have their own CouponCabin accounts, only one account per computer network/IP address may redeem cash back offers marked for "New Members Only" or cash back offers marked as limited quantities for "Members Only." That said, we recognize that our security system was slow to identify your breach of terms and as a one-time courtesy, we will pay out to you the $157.95 of pending cash back which is currently in your account." Your account and another member's account accessed the same computer network/IP address. Both accounts have also claimed and redeemed Members Only offers. Per the terms and conditions, only one account per computer network/IP address may redeem cash back offers marked as limited quantities for Members Only. Due to the breach in terms, your account has been closed, and although all cash back was technically forfeited, we paid you your pending cash back after adjusting the invalidly claimed Members Only cash back to the store's standard cash back rate.
Hello, Linda.Per our emails from Friday, October 20th under Customer Service ticket number [redacted] , we agree that you are owed $156.35 and are happy to make this payment. We asked where you would like this cash back sent, you provided an address in Chicago and, as we said, we have instructed our... finance team to issue this final payment. It will take one, complete business day this check to be processed and mailed.
Hi, Adam.When you violated the terms and conditions the first time, we advised you that your account was ineligible to claim and redeem Members Only offers, and that subsequent violations would result in the permanent closure of your account and all cash back would be voidedYou subsequently claimed and redeemed a Members Only offerThe fact that you used a different IP address to do so, is not a factor in the violationAlthough all cash back in your account was 100% forfeited based on your violations of terms, we adjusted your "Members Only" cash back to the store's standard cash back rate and issued a final payment
Hi, Noemi.We're sorry to hear that you did not receive cash back for a couple of your purchasesPlease know we understand your frustration as we only get paid when you doIn reference to the $offer, within minute of your submitting your missing cash back inquiry, we opened an investigationWhen the store responded, they indicated that your order was credited to one of their own internal marketing programs and not CouponCabinOur ability to provide members with cash back is contingent on us being compensated by the storeIn this instance, since a different company received the commission, we were not able to provide you with cash backAs set forth in the terms and conditions that you agreed to when opening your cash back account, CouponCabin does not offer an unconditional promise of cash backIn several places within those terms and conditions, we clearly state that if a store does not pay us our commission, for any reason, we will not be able to credit your account with this cash back.For the $offer, the store reversed the commission due to a return or modification of at least one item in your orderUnfortunately, after an order has been placed, a modification, in any way, for any reason, will result in the reversal and cancellation of your cash backThis was predominantly displayed at the top of the “See rules.” popup for the offer you clicked Additionally, when you clicked on our cash back link, a popup window was displayed and on that popup is a section labeled "Important! In order to earn cash back, you must make sure " and under that headline it states "Your order is not modified or changed in any way, for any reason, as this will void cash back." Again, it's important to note that we're equally as disappointed about this as you are since we, too, didn't get paid for your orders