Please have [redacted] contact New Deal Auto Sales and we will make an appointment to look at her vehicle At which time we will give her a wholesale estimate for necessary repairs Thank You, [redacted] New Deal
Complaint: [redacted] I am rejecting this response because: Although coupon cabin did respond to my initial message, they responded with a generic response with no information as to why my account had been disabledAfter sending them several other messages asking for an explanation, the next day they said that I had violated their terms and conditions, but gave me no specifics as to what transaction it involvedThen in response to this complaint they have said that it was because I used multiple devices for the [redacted] transactionThis comes after I actually placed another transaction with SaksI find it quite unreasonable that my account was closed, without notice, due to the fact that I claimed the member only deal on my computer and then later went into my account on my phone and completed the transaction that wayI made a purchase fair and square, I did not use multiple accounts, it was my own account and who doesn't make purchases on their phoneI was not near my computer and therefore chose to use my phone to complete the transactionTrue, after I sent a message inquiring about the status of my pending cashback after they disabled my account, they said they would be willing to send a check out to meThis check did not include the $that I was supposed to receive when I purchased an item through coupon cabin on ***.comAlso, it is quite bad practice to just close someone's account without notice and even worse for completing a transaction on their mobile phone, which everyone usesI would like the $I am owed and do not believe that my account should be closed Sincerely, Gisele [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, Lynne [redacted] do you really think I would be wasting all my time and energy if I did not do the right thing when ordering my [redacted] ? I used your site when ordering it and click on the rebate when ordering, you know I ordered the item in question, do the right thing and pay me my $you owe me
After a recent update to our security system, your account was identified as one that should not have been reopened and as such, was closedBecause of this delay we made the decision to issue your account a final payment which was not necessary per the terms and conditions that you agreed to when creating your account
Complaint: [redacted] I am rejecting this response because: In other words, by you saying “select” [redacted] are excluded and you determine which [redacted] are selected/excluded under your rules, yet don’t specify which are in fact selected as exclusions, “select” essentially means “all.” Your competitors specify, for example “excludes Jordan” or something specific; therefore a customer has to believe what you mean by “specific” must then follow the purveyor’s exclusions So your response is meaningless, insincere and was obviously made with no intent to address the truth or facts Anyone looking at the same set of facts would come to the same conclusion: scam Sincerely, Mark [redacted]
Hi [redacted] ,I completely understand your frustration in the matter and I do apologize for any inconvenience With matters of cashback and this issue specifically we took intoaccount the total for your your purchase which had been paid entirely by gift card Typically your subtotal is calculated pre-tax, shipping and after any discounts, including gift cards, rewards etchave been applied With that said, I know you have been in contact with our people on my team and since then, I believe this issue has now been successfully resolved Please let us know if you have any further questions or concerns and we'll be happy to help so feel free to contact us at any time [redacted] H.Head of Customer SupportCouponCabin LLC
Please have [redacted] contact New Deal Auto Sales and we will make an appointment to look at her vehicle At which time we will give her a wholesale estimate for necessary repairs Thank You, [redacted] New Deal
Complaint: [redacted] I am rejecting this response because: Although coupon cabin did respond to my initial message, they responded with a generic response with no information as to why my account had been disabledAfter sending them several other messages asking for an explanation, the next day they said that I had violated their terms and conditions, but gave me no specifics as to what transaction it involvedThen in response to this complaint they have said that it was because I used multiple devices for the [redacted] transactionThis comes after I actually placed another transaction with SaksI find it quite unreasonable that my account was closed, without notice, due to the fact that I claimed the member only deal on my computer and then later went into my account on my phone and completed the transaction that wayI made a purchase fair and square, I did not use multiple accounts, it was my own account and who doesn't make purchases on their phoneI was not near my computer and therefore chose to use my phone to complete the transactionTrue, after I sent a message inquiring about the status of my pending cashback after they disabled my account, they said they would be willing to send a check out to meThis check did not include the $that I was supposed to receive when I purchased an item through coupon cabin on ***.comAlso, it is quite bad practice to just close someone's account without notice and even worse for completing a transaction on their mobile phone, which everyone usesI would like the $I am owed and do not believe that my account should be closed Sincerely, Gisele [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, Lynne [redacted] do you really think I would be wasting all my time and energy if I did not do the right thing when ordering my [redacted] ? I used your site when ordering it and click on the rebate when ordering, you know I ordered the item in question, do the right thing and pay me my $you owe me
After a recent update to our security system, your account was identified as one that should not have been reopened and as such, was closedBecause of this delay we made the decision to issue your account a final payment which was not necessary per the terms and conditions that you agreed to when creating your account
Complaint: [redacted] I am rejecting this response because: In other words, by you saying “select” [redacted] are excluded and you determine which [redacted] are selected/excluded under your rules, yet don’t specify which are in fact selected as exclusions, “select” essentially means “all.” Your competitors specify, for example “excludes Jordan” or something specific; therefore a customer has to believe what you mean by “specific” must then follow the purveyor’s exclusions So your response is meaningless, insincere and was obviously made with no intent to address the truth or facts Anyone looking at the same set of facts would come to the same conclusion: scam Sincerely, Mark [redacted]
Hi [redacted] ,I completely understand your frustration in the matter and I do apologize for any inconvenience With matters of cashback and this issue specifically we took intoaccount the total for your your purchase which had been paid entirely by gift card Typically your subtotal is calculated pre-tax, shipping and after any discounts, including gift cards, rewards etchave been applied With that said, I know you have been in contact with our people on my team and since then, I believe this issue has now been successfully resolved Please let us know if you have any further questions or concerns and we'll be happy to help so feel free to contact us at any time [redacted] H.Head of Customer SupportCouponCabin LLC