We do not have the rental car, or the keys on the premises [redacted] states that they do not have the key or car as well [redacted] representative drove the lot with Ms [redacted] looking for the rental car but there was not an [redacted] We do not have an employee that fits the description given by Ms [redacted] There is nothing that we can do, this is between [redacted] and Ms [redacted]
To Whom It May Concern,I have discussed the concern with the customer After discussing the "customers side of the story," I went to discuss the concern with my service department The service technicians explained that when they removed the plug there was an adhesive all over and notice the plug was stripped They explained that they did not know until the plug was out and that the previous company that worked on the customers vehicle may have stripped the plug and tried to correct it with the adhesive/sealer The last time the vehicle was taken to a Toyota Dealer was around 40,miles The customer stated that she took the vehicle to a different company to have the last oil changes done The vehicle was brought to us with 70,miles After discussing with upper management, we came to the conclusion, that in the matter of customer satisfaction, we will go ahead and reimburse the disputed amount to the customerThe disputed amount was from the customer purchasing the parts on her own I explained this to the customer and she agreed and thanked me [redacted] Customer Relations Manager
Ms***, Thank you for contacting Fred Haas Toyota Country regarding your son's recent purchaseAlthough it's distressing to read I appreciate your willingness to provide us an opportunity to review and respondUnfortunately, I am unable to find [redacted] as our customer Please verify you are referencing the correct dealership Fred Haas Toyota has two locations: 1) [redacted] [redacted] and 22) [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thses people do do not seem to care at all that a car was stolen while in their possessionDon't worry the public will know very soon!! [Provide details of why you are not satisfied with this resolution.] Regards,
To Whom It May Concern: I understand Ms***'s concern, however, we did a safety inspection , along with oil and filter change The Truck was then put in the wholesale lot Mr [redacted] stated to his salesperson that he wanted this truck and agreed to purchase the vehicle as is Mr [redacted] called the dealership when he had to take the vehicle to a mechanic, and Mr [redacted] agreed to have us assist with $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Did he agree that he knew the car would need repairs to replace the A/C Compressor?You are refusing to answer the question I keep asking Fred Haas ***. Did you disclose to *** or *** *** that the check engine light had displayed for the A/C Compressor prior to the sell of the vehicle?You knew the A/C compressor was due to be replaced. You knew that the check engine light had displayed for the A/C Compressor. You knew that the repair would need to be done. *** DID NOT know this information.Answer the question for Revdex.com!!
Regards,
*** ***
To Whom It May Concern,
I have spoken with the customer and apologized for the service that she had to deal with. I investigated eveything that was mentioned in the concern, and I spoke with employees involved. I feel that the customer should receive the 10% discount and free
rental, so I explained to the customer that we will reimburse her for the disputed amount. The customer explained to me that she likes our service department and will continue to do business with us. I thanked her and explained that we appreciate her business and thanked her for the opportunity to continue serving her.
*** ***
Customer Relations Manager
Fred Haas Toyota World
*** * ***
***
I research Mr***'s concerns and determined that there was some miscommunication involved in his recent experience with us. We will reimburse Mr*** the difference from the initial estimate to what he was asked to pay. Mr*** states that he will be coming to pick the check
up today. Joseph ***Customer Relations Manager
To Whom It May Concern: I made a phone call to Mr*** after I received notice of this complaint. After speaking with Mr***, I explained that I will have a meeting with the Sales Manager about this specific mailer advertisement to have any issues or miscommunication
corrected. I apologized on behalf of the dealership and explained that we will get a $check sent to Mr***'s house. Mr*** thanked me. Joe S*Customer Relations Manager
To Whom It May Concern: I called to speak with Mr***. Mr*** states that he is out of town right now and has asked me to call him back on Monday, October 10, anytime. I will call Mr*** back on October 10. Joseph ***Customer Relations Manager
after receiving your letter dated august 26,I never received a contract in my hand was told it was mailed to me I still have not got it yet so I have nothing to send a copy of, this is why I said the deal was not finalized on may 15,Only was suppose to take the car to see if I could get insurance which I could notSo I returned the car within hours, now a company called "***" P.O box number *** *** ** *** ***
To Whom It May Concern: I tried calling *** *** a few times. Whenever a customer does a Lease Return, the dealership notifies *** and *** sends out an inspector. The inspector does not work for the dealership. If there are any damages or something owed, *** is
supposed to notify the customer and send the customer the bill. It is not sent to the dealer. In this case , it seems like contacting *** may be the best solution to get this resolved , or if the customer can make it to the dealership, I would be glad to assist in trying to help contact *** and resolve this issue with *** ***. Customer Relations Manager
To Whom It May Concern, We are currently trying to help *** *** out with resolving her issue. I just received her VIN number from the vehicle she is currently having issues with. I will try to contact *** on her behalf to find out more information. Joseph ***Customer Relations Manager
Ms*** and her daughter signed all of the paper work to purchase the vehicle. We had a copy of full coverage insurance card, and Ms*** and her Daughter took delivery of the vehicle. We ran credit when we received a signed credit application to complete the paperwork. Everything is signed by both Ms*** and her daughter
To Whom It May Concern: I have tried contacting Mr*** on 11/3/at about 3:PM, and Mr*** asked me to call back in about an hour because he was driving. I then called back and left a voicemail at 4:PM. I then called and left another voicemail at 9:AM this
morning , as well as sending an email to the email address provided. With that being said, I did get approval to match the other tires and do a one time alignment after the tires are mounted here at the dealership. If Mr*** is ok with this, he can contact me at my office. Joe *** Customer Relations Manager
I spoke with Ms*** on Tuesday. She explained her situation and concerns to me. I went to my Collision Center to do some research and ask questions about Ms***' issue. We do not have an employee that matches the description that Ms*** is describing. Our
employees do not stock in return rentals, we have *** on the premises. A person who is not an employee would not be sitting behind the desk at the collision center. I explained that she would have to handle this directly with the rental company because we do not have any keys or the car on the premises. I explained that there is nothing I can do with out either the keys, or the car. I never stated that I did not believe Ms***, I simply stated that there is nothing we can do because we have no employee that fits the description of the person she gave the keys to and none of my employees grabbed the keys to her rental. I explained that we would assist any way we could but it would have to be handled with ***
To Whom It May Concern: I spoke with Ms. [redacted]. I explained that I examined the video of the purchase and that she , and her daughter were aware of the vehicle that they were purchasing. I explained that all the documents are signed by both of them. There was no mention of a...
trade-in during the video of the purchase. I explained to the customer that we do not recommend that she leave her vehicle that she took and brought back here and not pay it because that will affect her credit. Ms. [redacted] wants to back out of the deal but the deal is finalized and titled and I explained that we cannot back out of the deal. Ms. [redacted] was not satisfied that she cannot back out of the deal and states that she will have her daughter complain against us as well.
To Whom It May Concern: I understand Ms. [redacted]'s concern, however, we did a safety inspection , along with oil and filter change. The Truck was then put in the wholesale lot. Mr. [redacted] stated to his salesperson that he wanted this truck and agreed to purchase the vehicle as is. Mr. [redacted] called the dealership when he had to take the vehicle to a mechanic, and Mr. [redacted] agreed to have us assist with $500.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We do not have the rental car, or the keys on the premises [redacted] states that they do not have the key or car as well [redacted] representative drove the lot with Ms [redacted] looking for the rental car but there was not an [redacted] We do not have an employee that fits the description given by Ms [redacted] There is nothing that we can do, this is between [redacted] and Ms [redacted]
To Whom It May Concern,I have discussed the concern with the customer After discussing the "customers side of the story," I went to discuss the concern with my service department The service technicians explained that when they removed the plug there was an adhesive all over and notice the plug was stripped They explained that they did not know until the plug was out and that the previous company that worked on the customers vehicle may have stripped the plug and tried to correct it with the adhesive/sealer The last time the vehicle was taken to a Toyota Dealer was around 40,miles The customer stated that she took the vehicle to a different company to have the last oil changes done The vehicle was brought to us with 70,miles After discussing with upper management, we came to the conclusion, that in the matter of customer satisfaction, we will go ahead and reimburse the disputed amount to the customerThe disputed amount was from the customer purchasing the parts on her own I explained this to the customer and she agreed and thanked me [redacted] Customer Relations Manager
Ms***, Thank you for contacting Fred Haas Toyota Country regarding your son's recent purchaseAlthough it's distressing to read I appreciate your willingness to provide us an opportunity to review and respondUnfortunately, I am unable to find [redacted] as our customer Please verify you are referencing the correct dealership Fred Haas Toyota has two locations: 1) [redacted] [redacted] and 22) [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thses people do do not seem to care at all that a car was stolen while in their possessionDon't worry the public will know very soon!! [Provide details of why you are not satisfied with this resolution.] Regards,
To Whom It May Concern: I understand Ms***'s concern, however, we did a safety inspection , along with oil and filter change The Truck was then put in the wholesale lot Mr [redacted] stated to his salesperson that he wanted this truck and agreed to purchase the vehicle as is Mr [redacted] called the dealership when he had to take the vehicle to a mechanic, and Mr [redacted] agreed to have us assist with $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Did he agree that he knew the car would need repairs to replace the A/C Compressor?You are refusing to answer the question I keep asking Fred Haas ***. Did you disclose to *** or *** *** that the check engine light had displayed for the A/C Compressor prior to the sell of the vehicle?You knew the A/C compressor was due to be replaced. You knew that the check engine light had displayed for the A/C Compressor. You knew that the repair would need to be done. *** DID NOT know this information.Answer the question for Revdex.com!!
Regards,
*** ***
To Whom It May Concern,
I have spoken with the customer and apologized for the service that she had to deal with. I investigated eveything that was mentioned in the concern, and I spoke with employees involved. I feel that the customer should receive the 10% discount and free
rental, so I explained to the customer that we will reimburse her for the disputed amount. The customer explained to me that she likes our service department and will continue to do business with us. I thanked her and explained that we appreciate her business and thanked her for the opportunity to continue serving her.
*** ***
Customer Relations Manager
Fred Haas Toyota World
*** * ***
***
I research Mr***'s concerns and determined that there was some miscommunication involved in his recent experience with us. We will reimburse Mr*** the difference from the initial estimate to what he was asked to pay. Mr*** states that he will be coming to pick the check
up today. Joseph ***Customer Relations Manager
To Whom It May Concern: I made a phone call to Mr*** after I received notice of this complaint. After speaking with Mr***, I explained that I will have a meeting with the Sales Manager about this specific mailer advertisement to have any issues or miscommunication
*Customer Relations Manager
corrected. I apologized on behalf of the dealership and explained that we will get a $check sent to Mr***'s house. Mr*** thanked me. Joe S
To Whom It May Concern: I called to speak with Mr***. Mr*** states that he is out of town right now and has asked me to call him back on Monday, October 10, anytime. I will call Mr*** back on October 10. Joseph ***Customer Relations Manager
after receiving your letter dated august 26,I never received a contract in my hand was told it was mailed to me I still have not got it yet so I have nothing to send a copy of, this is why I said the deal was not finalized on may 15,Only was suppose to take the car to see if I could get insurance which I could notSo I returned the car within hours, now a company called "***" P.O box number *** *** ** *** ***
To Whom It May Concern: I tried calling *** *** a few times. Whenever a customer does a Lease Return, the dealership notifies *** and *** sends out an inspector. The inspector does not work for the dealership. If there are any damages or something owed, *** is
supposed to notify the customer and send the customer the bill. It is not sent to the dealer. In this case , it seems like contacting *** may be the best solution to get this resolved , or if the customer can make it to the dealership, I would be glad to assist in trying to help contact *** and resolve this issue with *** ***. Customer Relations Manager
To Whom It May Concern, We are currently trying to help *** *** out with resolving her issue. I just received her VIN number from the vehicle she is currently having issues with. I will try to contact *** on her behalf to find out more information. Joseph ***Customer Relations Manager
Ms*** and her daughter signed all of the paper work to purchase the vehicle. We had a copy of full coverage insurance card, and Ms*** and her Daughter took delivery of the vehicle. We ran credit when we received a signed credit application to complete the paperwork. Everything is signed by both Ms*** and her daughter
To Whom It May Concern: I have tried contacting Mr*** on 11/3/at about 3:PM, and Mr*** asked me to call back in about an hour because he was driving. I then called back and left a voicemail at 4:PM. I then called and left another voicemail at 9:AM this
morning , as well as sending an email to the email address provided. With that being said, I did get approval to match the other tires and do a one time alignment after the tires are mounted here at the dealership. If Mr*** is ok with this, he can contact me at my office. Joe *** Customer Relations Manager
I spoke with Ms*** on Tuesday. She explained her situation and concerns to me. I went to my Collision Center to do some research and ask questions about Ms***' issue. We do not have an employee that matches the description that Ms*** is describing. Our
employees do not stock in return rentals, we have *** on the premises. A person who is not an employee would not be sitting behind the desk at the collision center. I explained that she would have to handle this directly with the rental company because we do not have any keys or the car on the premises. I explained that there is nothing I can do with out either the keys, or the car. I never stated that I did not believe Ms***, I simply stated that there is nothing we can do because we have no employee that fits the description of the person she gave the keys to and none of my employees grabbed the keys to her rental. I explained that we would assist any way we could but it would have to be handled with ***
To Whom It May Concern: I spoke with Ms. [redacted]. I explained that I examined the video of the purchase and that she , and her daughter were aware of the vehicle that they were purchasing. I explained that all the documents are signed by both of them. There was no mention of a...
trade-in during the video of the purchase. I explained to the customer that we do not recommend that she leave her vehicle that she took and brought back here and not pay it because that will affect her credit. Ms. [redacted] wants to back out of the deal but the deal is finalized and titled and I explained that we cannot back out of the deal. Ms. [redacted] was not satisfied that she cannot back out of the deal and states that she will have her daughter complain against us as well.
To Whom It May Concern: I understand Ms. [redacted]'s concern, however, we did a safety inspection , along with oil and filter change. The Truck was then put in the wholesale lot. Mr. [redacted] stated to his salesperson that he wanted this truck and agreed to purchase the vehicle as is. Mr. [redacted] called the dealership when he had to take the vehicle to a mechanic, and Mr. [redacted] agreed to have us assist with $500.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.