Ms. [redacted], Thank you for contacting Fred Haas Toyota Country regarding your son's recent purchase. Although it's distressing to read I appreciate your willingness to provide us an opportunity to review and respond. Unfortunately, I am unable to find [redacted] as our customer....
Please verify you are referencing the correct dealership. Fred Haas Toyota has two locations: 1) [redacted] and 22) [redacted]
To Whom It May Concern,
Fred
Haas Toyota World has worked extensively to help Mr. [redacted]. Unfortunately, the service department has not
been able to provide the warranty company with any...
“failures” from the
transmission. There are no codes being
thrown when the diagnostic computer is connected to the vehicle. The customer’s [redacted], which was purchased
used, does not have a factory tow package, and this is why the warranty company
recommended Mr. [redacted] to install a transmission cooler. There are a few factors to take into
consideration when towing, like wind drag and going uphill. Fred Haas Toyota offered Mr. [redacted] to install the cooler at cost. The warranty adjuster explained to Mr.
[redacted] that it was not a bad idea to have the transmission serviced based on
the fact that he tows often. The second
transmission service was requested by the customer. Ultimately, the warranty company has not
given authorization to repair vehicle because no codes or failures have been found,
and there are no issues found under normal driving conditions.
Kind Regards,
Joseph S[redacted] [email protected]
To Whom It May Concern,I have discussed the concern with the customer. After discussing the "customers side of the story," I went to discuss the concern with my service department. The service technicians explained that when they removed the plug there was an adhesive all over and notice...
the plug was stripped. They explained that they did not know until the plug was out and that the previous company that worked on the customers vehicle may have stripped the plug and tried to correct it with the adhesive/sealer. The last time the vehicle was taken to a Toyota Dealer was around 40,000 miles. The customer stated that she took the vehicle to a different company to have the last 3 oil changes done. The vehicle was brought to us with 70,230 miles. After discussing with upper management, we came to the conclusion, that in the matter of customer satisfaction, we will go ahead and reimburse the disputed amount to the customer. The disputed amount was from the customer purchasing the parts on her own. I explained this to the customer and she agreed and thanked me. [redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As a returning customer of leasing since 2006, we were told that we
qualify for [redacted]'s [redacted] program and the offer of the disposition fee
to be waved which states " If you elect to finance or lease your next
vehicle with [redacted], the disposition fee will be waived on your current
lease" and " offer to waive the disposition fee for qualifying customers
in good standing with [redacted] who purchase/lease a new or certified used
[redacted] or scion vehicle or a new or certified pre-owned [redacted] vehicle
within 30 days of lease return". All of which the requirements were
met. I did call the number that Fred Haas referred me to, however the
representative from [redacted] financial stated that the individual charges need to be addressed with the dealership that the car was leased.
Regards,
[redacted]
We do not have the rental car, or the keys on the premises. [redacted] states that they do not have the key or car as well. [redacted] representative drove the lot with Ms. [redacted] looking for the rental car but there was not an [redacted]. We do not have an employee that fits the description given by Ms. [redacted]. There is nothing that we can do, this is between [redacted] and Ms. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thses people do do not seem to care at all that a car was stolen while in their possession. Don't worry the public will know very soon!!
[Provide details of why you are not satisfied with this resolution.]
Regards,
It May Concern: I spoke with Mr. [redacted]. He explained everything that he mentioned in the complaint. I explained that we have very strict procedures and that we have team leaders/managers to ensure that everything is being done the way it is supposed to be. I explained with both front lower ball joints, both rear tire rods, and an alignment with installing aftermarket headlights it would be very hard to drive the vehicle 175 miles in less than 24 hours with all of this work being completed and waiting for parts. I explained that it is a possibility that the quick lube place that did work on his vehicle wrote the mileage down incorrectly. I offered Mr. [redacted] an oil change and wash and vacuum on his next visit as a courtesy and to express our apology that he felt we would do something like this, but expressed that we would not tolerate that. Mr. [redacted] thanked me. Joseph [redacted]Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like to thank Mr. S[redacted] for his quick response on this matter. This issue is solved and I'm pleased with out come. Thanks Revdex.com for being there for us.
Sincerely [redacted]
Ms. [redacted], Thank you for contacting Fred Haas Toyota Country regarding your son's recent purchase. Although it's distressing to read I appreciate your willingness to provide us an opportunity to review and respond. Unfortunately, I am unable to find [redacted] as our customer....
Please verify you are referencing the correct dealership. Fred Haas Toyota has two locations: 1) [redacted] and 22) [redacted]
To Whom It May Concern,
Fred
Haas Toyota World has worked extensively to help Mr. [redacted]. Unfortunately, the service department has not
been able to provide the warranty company with any...
“failures” from the
transmission. There are no codes being
thrown when the diagnostic computer is connected to the vehicle. The customer’s [redacted], which was purchased
used, does not have a factory tow package, and this is why the warranty company
recommended Mr. [redacted] to install a transmission cooler. There are a few factors to take into
consideration when towing, like wind drag and going uphill. Fred Haas Toyota offered Mr. [redacted] to install the cooler at cost. The warranty adjuster explained to Mr.
[redacted] that it was not a bad idea to have the transmission serviced based on
the fact that he tows often. The second
transmission service was requested by the customer. Ultimately, the warranty company has not
given authorization to repair vehicle because no codes or failures have been found,
and there are no issues found under normal driving conditions.
Kind Regards,
Joseph S[redacted]
[email protected]
To Whom It May Concern,I have discussed the concern with the customer. After discussing the "customers side of the story," I went to discuss the concern with my service department. The service technicians explained that when they removed the plug there was an adhesive all over and notice...
the plug was stripped. They explained that they did not know until the plug was out and that the previous company that worked on the customers vehicle may have stripped the plug and tried to correct it with the adhesive/sealer. The last time the vehicle was taken to a Toyota Dealer was around 40,000 miles. The customer stated that she took the vehicle to a different company to have the last 3 oil changes done. The vehicle was brought to us with 70,230 miles. After discussing with upper management, we came to the conclusion, that in the matter of customer satisfaction, we will go ahead and reimburse the disputed amount to the customer. The disputed amount was from the customer purchasing the parts on her own. I explained this to the customer and she agreed and thanked me. [redacted]Customer Relations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
As a returning customer of leasing since 2006, we were told that we
qualify for [redacted]'s [redacted] program and the offer of the disposition fee
to be waved which states " If you elect to finance or lease your next
vehicle with [redacted], the disposition fee will be waived on your current
lease" and " offer to waive the disposition fee for qualifying customers
in good standing with [redacted] who purchase/lease a new or certified used
[redacted] or scion vehicle or a new or certified pre-owned [redacted] vehicle
within 30 days of lease return". All of which the requirements were
met. I did call the number that Fred Haas referred me to, however the
representative from [redacted] financial stated that the individual charges need to be addressed with the dealership that the car was leased.
Regards,
[redacted]
We do not have the rental car, or the keys on the premises. [redacted] states that they do not have the key or car as well. [redacted] representative drove the lot with Ms. [redacted] looking for the rental car but there was not an [redacted]. We do not have an employee that fits the description given by Ms. [redacted]. There is nothing that we can do, this is between [redacted] and Ms. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Thses people do do not seem to care at all that a car was stolen while in their possession. Don't worry the public will know very soon!!
[Provide details of why you are not satisfied with this resolution.]
Regards,
To Whom...
It May Concern: I spoke with Mr. [redacted]. He explained everything that he mentioned in the complaint. I explained that we have very strict procedures and that we have team leaders/managers to ensure that everything is being done the way it is supposed to be. I explained with both front lower ball joints, both rear tire rods, and an alignment with installing aftermarket headlights it would be very hard to drive the vehicle 175 miles in less than 24 hours with all of this work being completed and waiting for parts. I explained that it is a possibility that the quick lube place that did work on his vehicle wrote the mileage down incorrectly. I offered Mr. [redacted] an oil change and wash and vacuum on his next visit as a courtesy and to express our apology that he felt we would do something like this, but expressed that we would not tolerate that. Mr. [redacted] thanked me. Joseph [redacted]Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like to thank Mr. S[redacted] for his quick response on this matter. This issue is solved and I'm pleased with out come. Thanks Revdex.com for being there for us.
Sincerely [redacted]