New Haven Veterinary Clinic

I am rejecting the response of Real PDL HelpI have emailed Great Plains Customer Service and they have stated they never receive any kind of payment from Real PDL HelpI have attached proof from Great Plains service team stating my concern of my account I am rejecting this response because: Regards, [redacted]

Attached is the refund confirmation that was refunded back to the customer on 4/and the most recent emails that show the corrupted email address The emails have links on each of them that are flagged as infected from our firewall On these emails, it also shows other recipients as well as our office that received them This in turn blocked communication from the customerThe customer was sent this same communication on showing the infected correspondence that was sent Attached are copies of that communication as wellWe have refunded all monies paid to date and waived any and all fees that our company would normally be entitled toWe wish the customer the best of luck in the future

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We sincerely apologize for any trouble Real PDL Help has causedThe total amount paid to date by this customer was $ The customer originally enrolled two accounts, one from [redacted] and another From Cash Net USAThe customer states that neither account was settled which is incorrect [redacted] was settled in November for $A copy of this settlement was sent to this customer by emailAttached is such letterThe total charged for Real PDL Help's services was $Real PDL Help actually discounted our charges for this customerThe remaining balance this customer had at the time of cancellation was $This was refunded to customerWe wish the customer the best of luck in the future.Real PDL Help-

3:PM (hours ago)I recently closed this complaint as settled because I thought the settlement agreement provided by Real PDL Help had been received and processed by BestChoice123.comI have since contacted BestChoice123.com and they advised that no settlement offer was received they had not received any payment until I changed to the new debt management programIs there anything I can do to reopen this complaint? I can't believe I did not verify this information before handAny help you can provide would be greatly appreciatedSincerely, [redacted] ***

At no time has anyone at Real PDL Help elected not to speak with this customerWe have continued to attempt to reason with the customer as to the policy we employ The customer has made it clear that he does not like said policy The customer has been issued a refund as requested A copy of the check is attached We hope the best for this customer in the future

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: there is still an outstanding matter of $That is due to me from this company when they debited a payment from my account days prior to the agreed upon transaction date in November 2015.I utilize my email address for business and personal and have had no other complaints except from this company in over years using this AT&T email address.....Any voice messages sent to my phone were returned to this company within 24working hoursThe customer service aspect including attention to my inquiries from this company, are sorely lacking.Regards,
*** ***

Real PDL Help apologizes for any misunderstanding this customer has had with there accountCustomer service is a priority for our office and if you feel we have under performed then we are not correctly doing our jobThe confusion you have is that the original creditor you reference is not the
owner of the loanThey have sold said loan to a third-partyIf you contact the lender they will verify that the loan was sold tho a third-partyAny employee not returning a call is inexcusable and we will work with our team to correct the issueA complete statement of your account has been sent to the address on file and will be emailed as wellPlease contact our office if you have any other concerns and ask for a supervisor if you feel the needAgain, apologies for the inconvenience and we wish you well in the future

---------- Forwarded message ----------From: *** ***Date: Tue, Oct 11, at 4:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com Please close this dispute, I got a tefund and it arrived today

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:As I exprese in my complain I request a refund of my bank do to you do not provide the service that you promis before the cancelation in June The dates on the letters are signed in July 7, means that you never submitted any payment after this claim was made itI will need to verify those account to make sure the balance are payed off and received to the lenderThe service with RPDHL where cancel in June and you complete the payments in July I preferd a complete refund of the money you debt from my accountMy bank is also working in an investigation with this situation.
Regards,
*** ***

Real PDL Help sincerely apologizes if you have had a difficult time reaching our office Our hours are from 9-CST M-F After fully reviewing this customers complaint, Real PDL has followed policy accordingly which is laid out in the original agreementOur policy dictates that
refunds are processed no sooner than days from the date of the request. Our goal is to explain our company’s refund policy and for the customer to understand fully what his/hers responsibilities are If anyone of our customer service agents were rude, we would like to apologize for this as wellOur goal is to provide Customer Service that exceeds expectations, and it appears you had a negative experience. In regards to the back peddling that you refer to, nothing to that affect has ever occurred from anyone in Real PDL Help's office Our policy is in place for this reason specifically, and is being fulfilled accordinglyThe customer is eligible for a refund, and such refund will be issued at the conclusion of days post cancellation It appears from notes generated on the customers account internally and emails sent/received, our agents responded to the customer within hours of each email sent and call receivedWe wish the best to this customer in any future dealings and encourage further communications to be directed to a manager at Real PDL Help for the best answers to any questions or concerns. ***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting the response of Real PDL HelpI have emailed Great Plains Customer Service and they have stated they never receive any kind of payment from Real PDL HelpI have attached proof from Great Plains service team stating my concern of my account
I am rejecting this response because:
Regards,
*** ***

We appreciate you allowing us the necessary time to review your accountOur company emphasizes the importance of customer service to each and every clientWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to be
made awareWe’re sorry that you received service that prompted you to contact us with a complaintYour patronage is important to us, we have provided the proof of payment for each account, along with paid in full documents signed by each of her account representativesReal PDL Help regrets this occurred and as a result our Customer Service Manager, is currently reviewing staff training to ensure this doesn’t happen againOur apologies, again, for your unfavorable experience we hope that this apology along with a swift resolution will be a gesture of our concern for your inconvenienceAll documents were provided to consumer as requested

We received your complaint regarding our company and we owe you an apology. Customer satisfaction is our number one priority and we regret we were unable to provide you with the level of service we consistently strive to provide to every one of our customersWe have attached documentation
showing the accounts were paid in full as requested. We have also attached a copy of your refundWe thank you for bringing this matter to our attention, Real PDL Help is actively working to improve customer service and your feedback is invaluable Our apologies, again, for your unfavorable experience we hope that this apology along with a swift resolution will be a gesture of our concern for your inconvenience

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We sincerely apologize for any trouble Real PDL Help has caused. The total amount paid to date by this customer was $1,639.50. The customer originally enrolled seven accounts, one account was from [redacted] and another from Great Plains Lending. The customer states that neither account...

was settled which is incorrect. Great Plains Lending was settled in December for $736.72 & [redacted] was settled in November for $493.50. A copy of these settlement letters was sent to this customer by email. Attached are the copies of said letters. The total charged by Real PDL Help for services was $30.72. Real PDL Help actually discounted our fee for this customer. The remaining balance this customer had at the time of cancellation was $378.56. This was refunded to the customer. We wish the customer the best of luck in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Attached is the refund confirmation that was refunded back to the customer on 4/15 and the most recent emails that show the corrupted email address.  The emails have links on each of them that are flagged as infected from our firewall.  On these emails, it also shows other recipients as well as our office that received them.  This in turn blocked communication from the customer. The customer was sent this same communication on 4.20 showing the infected correspondence that was sent.  Attached are copies of that communication as well. We have refunded all monies paid to date and waived any and all fees that our company would normally be entitled to. We wish the customer the best of luck in the future.

We sincerely apologize for any trouble Real PDL Help has caused. The total amount paid to date by this customer was $1351.  The customer originally enrolled two accounts, one from [redacted] 123 and another From Cash Net USA. The customer states that neither account was settled which is...

incorrect. [redacted] 123 was settled in November for $907.67. A copy of this settlement was sent to this customer by email. Attached is such letter. The total charged for Real PDL Help's services was $211. Real PDL Help actually discounted our charges for this customer. The remaining balance this customer had at the time of cancellation was $233. This was refunded to customer. We wish the customer the best of luck in the future.Real PDL Help-