New Holland Agricultural Business

July 17, 2014Dear [redacted] :In response to the above Complaint, please be advised that the modifications to the fuel tank referenced by [redacted] allows for easier and faster filling of the fuel tank compared to the prior designThe tank sold before this modification/update is no longer available.Sincerely,Diane S

September 21, 2015Dear [redacted] ;CNHIndustrial America LLC acknowledges your letter dated September 11, Our records indicate that Mrand [redacted] purchased a New Holland HDisc Mower-Conditioner from an independent dealer in June and that the warranty for this unit expired in June Our records also show that the hitch on the mower is bent, indicative of abuseHowever, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should Mrand [redacted] choose to pay the remainder of the repair cost, plus labor.Mrand [redacted] should contact the dealer, [redacted] , LLC, should they wish to have their mower repaired.Please advise if additional information is needed.Dear [redacted] ;CNHIndustrial America LLC acknowledges your letter dated September 11, Our records indicate that **and [redacted] purchased a New Holland [redacted] Disc Mower-Conditioner from an independent dealer in June and that the warranty for this unit expired in June Our records also show that the hitch on the mower is bent, indicative of abuseHowever, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should **and [redacted] choose to pay the remainder of the repair cost, plus labor.**and [redacted] should contact the dealer, [redacted] ***, should they wish to have their mower repairedPlease advise if additional information is neededVery truly yours, Rachel F

October 9, In response to the documentation that you are requesting concerning my complaint against New HollandI am providing you the following informationI hope that this is what you are looking forIf not, please contact me again and I will see what can further do to assist youConcerning the first sentence: "the dealer has been to our farm and clearly stated that it was not abuse but a manufacture defect"We purchased the equipment from [redacted] 's Farm Equipment located on [redacted] ***, Fayette City, PaPhone: ###-###-####The owner, [redacted] has been to the farm to see the equipment in question and report back to New Holland Factory the condition of the machine and his professional opinionConcerning the second sentence: "If the dealer feels that it should be repaired at no cost to us then they should make a trip here before debating that." think this sentence has been taken out of orderIf I wrote something incorrectly apologize and will Correct it nowThe manufacture, New Holland feels that we should be responsible for paying half of the cost to repair the machineThey stated that the machine was quote" clearly abused'My statement is that no one from the factory has ever been to my farm to see the machine in order for them to make that statementThe dealer where we purchased it from did not say that it was abusedThe New Holland factory made that comment without ever looking at itThey told the dealer to come look at it and now they want to dispute his findings without ever setting their eyes on itI hope this answers any and all questions concerning thisThank you for you time in this matterSincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It did not improve the fueling of the tank and surely was not worth the additional $to for the extra parts My mechanic had to use the original fuel filler tubeStill had to fuel the "new tank" the same was as the old Surely don't understand why the original tank was discontinued Regards, [redacted] ***

October 29, 2015Dear [redacted] : CNHIndustrial America LLC received your September letter regarding [redacted] 's complaintAs stated in CNH's September letter, New Holland provides a base warranty on its equipment, which, for [redacted] 's Disc Mower-Conditioner, was months and ended on 6/13/In addition to the base warranty, [redacted] provided [redacted] with an additional Purchased Protection Plan at no cost, not to exceed months, inclusive of the base warranty, which ended on 6/13/The Purchased Protection Plan provided to [redacted] is attached to this letterPlease note that no New Holland equipment has an year WarrantyAdditionally, [redacted] has not been provided with a warranty manual because New Holland does not have a warranty manual, The evidence of abuse referenced in CNH's September 21, letter is not a question of how the equipment was stored by the [redacted] Rather, it is a question of how it was used, The bend in the hitch is indicative of it being run over something in the fieldLike a car's tire rim can bend when hitting a pothole on the road, the hitch on this equipment can only bend in the manner the pictures reflect by striking something during useDespite the expiration of the warranty and the evidence that the issue is not the result of a defect with the equipment, New Holland offered to pay half of the repair cost if the [redacted] pay the remainder of the repair cost plus laborFor these reasons, New Holland believes this is a generous offer made in furtherance of customer goodwillPlease advise if you need any additional information, Very truly yours,Kristen DSenior Counsel

A TS6.110 was purchased 2014(MEX) as a new tractor from a dealership in Aiken SC. It was actually a 2012 sold as 2014. When delivered on site the clutch did not work. Sent it back. Several months later the tractor was returned on site. Now the brakes were not working, Again, returned to dealership for brake repair. By now, summertime and the three speed AC fan not operational. Returned to dealership again for several months. When returned on site only two speeds operational. The first year of ownership we received very little use. The unit spent more time at dealership with promise after promise week after week of it being repaired. The Last summer before warranty ran out I requested a final inspection of the unit on site. Couldn't happen, said dealership. Must be brought in($400.00 charge). Oh the air filter was changed. When the tractor was finally returned, it went into the field where the AC stopped working. Warranty now expired.

Eventually, I repaired the AC, Fan (now 3 speed) and the wiring which in some cases came from dealership with electrical tape as a connector.

The latest defect involves a gasket leak at the hydraulic filter assembly where it attaches to the hydraulic pump. The gasket itself is less than $15, but lost field time cannot be recuperated.

For a $60,000+ tractor with front end loader to say the least I was heart-broken over the New Holland quality and poor service. This experience as often and as with many NH owners has been shared with the general public. From Personal experience I can honestly say New Holland products have two major flaws. Poor quality products and very few trained technicians with skills to timely get the farmer back in the field. BUYER BEWARE

September 21, 2015Dear *** ***;CNHIndustrial America LLC acknowledges your letter dated September 11, Our records indicate that Mrand *** *** purchased a New Holland HDisc Mower-Conditioner from an independent dealer in June and that the warranty for this unit expired in
June Our records also show that the hitch on the mower is bent, indicative of abuseHowever, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should Mrand *** *** choose to pay the remainder of the repair cost, plus labor.Mrand *** *** should contact the dealer, *** ***, LLC, should they wish to have their mower repaired.Please advise if additional information is needed.Dear *** ***;CNHIndustrial America LLC acknowledges your letter dated September 11, Our records indicate that **and *** *** purchased a New Holland *** Disc Mower-Conditioner from an independent dealer in June and that the warranty for this unit expired in June Our records also show that the hitch on the mower is bent, indicative of abuseHowever, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should **and *** *** choose to pay the remainder of the repair cost, plus labor.**and *** *** should contact the dealer, *** *** ***, should they wish to have their mower repaired.Please advise if additional information is needed.Very truly yours,Rachel F

May 2, 2014Dear ***:CNH Industrial America LLC (which manufactures the New Holland brand) received your April letter regarding the above-referenced complaint.This complaint concerns a New Holland *** tractor, which the customer purchased on March 22,
The warranty on this tractor expired on March 23, Accordingly, CNH denied the customer's request for reimbursement of repairs because the tractor is years out of warrantyMoreover, CNH denies that the gasket is defective.Please advise if you need any additional information.Very truly yours,

October 9, 2015In response to the documentation that you are requesting concerning my complaint against New Holland. I am providing you the following information. I hope that this is what you are looking for. If not, please contact me again and I will see what can further do to assist you.Concerning the first sentence: "the dealer has been to our farm and clearly stated that it was not abuse but a manufacture defect". We purchased the equipment from [redacted]'s Farm Equipment located on [redacted], Fayette City, Pa.Phone: ###-###-####. The owner, [redacted] has been to the farm to see the equipment in question and report back to New Holland Factory the condition of the machine and his professional opinion.Concerning the second sentence: "If the dealer feels that it should be repaired at no cost to us then they should make a trip here before debating that." think this sentence has been taken out of order. If I wrote something incorrectly apologize and will Correct it now. The manufacture, New Holland feels that we should be responsible for paying half of the cost to repair the machine. They stated that the machine was quote" clearly abused'. My statement is that no one from the factory has ever been to my farm to see the machine in order for them to make that statement. The dealer where we purchased it from did not say that it was abused. The New Holland factory made that comment without ever looking at it. They told the dealer to come look at it and now they want to dispute his findings without ever setting their eyes on it.I hope this answers any and all questions concerning this. Thank you for you time in this matter.Sincerely,

In response to your February 17, 2015 letter concerning the above, Mr. [redacted] ordered a New Holland [redacted] Backhoe attachment in May 2014, Shortly after he ordered the backhoe, New Holland switched suppliers and the unit has been delayed due to the change in suppliers and most recently due to...

inclement weather, which the dealer, [redacted]., and New Holland have communicated to the customer.The backhoe is now complete and will be shipped to the dealer today, March 3, 2015. The dealer will be contacting Mr. [redacted] to communicate shipment information.Please advise if you need additional information.Very truly yours,
Rachel E. F[redacted]

July 17, 2014Dear [redacted]:In response to the above Complaint, please be advised that the modifications to the fuel tank referenced by [redacted] allows for easier and faster filling of the fuel tank compared to the prior design. The tank sold before this modification/update is no...

longer available.Sincerely,Diane S

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 20, 2016 at 9:51 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To:...

[redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Sat, Jun 18, 2016 at 8:04 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Hello - I am pleased to report that our complaint has been resolved. The service agent and the manufacturer have agreed to cover the warranty in full, and our tractor has been returned to us. Please close the complaint as having been resolved to our satisfaction. Thank you,-[redacted]

October 29, 2015Dear [redacted]:CNHIndustrial America LLC received your September 23 letter regarding [redacted]'s complaint. As stated in CNH's September 21 letter, New Holland provides a base warranty on its equipment, which, for [redacted]'s Disc Mower-Conditioner, was 12 months and ended on 6/13/11. In addition to the base warranty, [redacted] provided [redacted] with an additional Purchased Protection Plan at no cost, not to exceed 36 months, inclusive of the base warranty, which ended on 6/13/13. The Purchased Protection Plan provided to [redacted] is attached to this letter. Please note that no New Holland equipment has an 8 year Warranty. Additionally, [redacted] has not been provided with a warranty manual because New Holland does not have a warranty manual,The evidence of abuse referenced in CNH's September 21, 2015 letter is not a question of how the equipment was stored by the [redacted]. Rather, it is a question of how it was used, The bend in the hitch is indicative of it being run over something in the field. Like a car's tire rim can bend when hitting a pothole on the road, the hitch on this equipment can only bend in the manner the pictures reflect by striking something during use.Despite the expiration of the warranty and the evidence that the issue is not the result of a defect with the equipment, New Holland offered to pay half of the repair cost if the [redacted] pay the remainder of the repair cost plus labor. For these reasons, New Holland believes this is a generous offer made in furtherance of customer goodwill.Please advise if you need any additional information,Very truly yours,Kristen D. Senior Counsel

The matter has been resolved between the dealer and the customer on 6/17.

October 9, 2015
In response to the documentation that you are requesting concerning my complaint against New Holland. I am providing you the following information. I hope that this is what you are looking for. If not, please contact me again and I will see what can further do to assist you.
Concerning the first sentence: "the dealer has been to our farm and clearly stated that it was not abuse but a manufacture defect". We purchased the equipment from [redacted]'s Farm Equipment located on [redacted], Fayette City, Pa.
Phone: ###-###-####. The owner, [redacted] has been to the farm to see the equipment in question and report back to New Holland Factory the condition of the machine and his professional opinion.
Concerning the second sentence: "If the dealer feels that it should be repaired at no cost to us then they should make a trip here before debating that." think this sentence has been taken out of order. If I wrote something incorrectly apologize and will Correct it now. The manufacture, New Holland feels that we should be responsible for paying half of the cost to repair the machine. They stated that the machine was quote" clearly abused'. My statement is that no one from the factory has ever been to my farm to see the machine in order for them to make that statement. The dealer where we purchased it from did not say that it was abused. The New Holland factory made that comment without ever looking at it. They told the dealer to come look at it and now they want to dispute his findings without ever setting their eyes on it.
I hope this answers any and all questions concerning this. Thank you for you time in this matter.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It did not improve the fueling of the tank and surely was not worth the additional $500 to 600 for the extra parts.  My mechanic had to use the original fuel filler tube. Still had to fuel the "new tank" the same was as the old.   Surely don't understand why the original tank was discontinued. 
Regards,
[redacted]

September 21, 2015Dear [redacted];CNHIndustrial America LLC acknowledges your letter dated September 11, 2015. Our records indicate that Mr. and [redacted] purchased a New Holland H7220 Disc Mower-Conditioner from an independent dealer in June 2010 and that the warranty for this...

unit expired in June 2011. Our records also show that the hitch on the mower is bent, indicative of abuse. However, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should Mr. and [redacted] choose to pay the remainder of the repair cost, plus labor.Mr. and [redacted] should contact the dealer, [redacted], LLC, should they wish to have their mower repaired.Please advise if additional information is needed.Dear [redacted];CNHIndustrial America LLC acknowledges your letter dated September 11, 2015. Our records indicate that **. and [redacted] purchased a New Holland [redacted] Disc Mower-Conditioner from an independent dealer in June 2010 and that the warranty for this unit expired in June 2011. Our records also show that the hitch on the mower is bent, indicative of abuse. However, despite the expired warranty and evidence of abuse, New Holland has offered to pay half of the repair cost, should **. and [redacted] choose to pay the remainder of the repair cost, plus labor.**. and [redacted] should contact the dealer, [redacted], should they wish to have their mower repaired.
Please advise if additional information is needed.
Very truly yours,
Rachel F

October 29, 2015Dear [redacted]:
CNHIndustrial America LLC received your September 23 letter regarding [redacted]'s complaint. As stated in CNH's September 21 letter, New Holland provides a base warranty on its equipment, which, for [redacted]'s Disc Mower-Conditioner, was 12 months and ended on 6/13/11. In addition to the base warranty, [redacted] provided [redacted] with an additional Purchased Protection Plan at no cost, not to exceed 36 months, inclusive of the base warranty, which ended on 6/13/13. The Purchased Protection Plan provided to [redacted] is attached to this letter. Please note that no New Holland equipment has an 8 year Warranty. Additionally, [redacted] has not been provided with a warranty manual because New Holland does not have a warranty manual,
The evidence of abuse referenced in CNH's September 21, 2015 letter is not a question of how the equipment was stored by the [redacted]. Rather, it is a question of how it was used, The bend in the hitch is indicative of it being run over something in the field. Like a car's tire rim can bend when hitting a pothole on the road, the hitch on this equipment can only bend in the manner the pictures reflect by striking something during use.
Despite the expiration of the warranty and the evidence that the issue is not the result of a defect with the equipment, New Holland offered to pay half of the repair cost if the [redacted] pay the remainder of the repair cost plus labor. For these reasons, New Holland believes this is a generous offer made in furtherance of customer goodwill.
Please advise if you need any additional information,
Very truly yours,Kristen D. Senior Counsel

I purchased a 2016 New Holland C227 skidsteer in Baker Florida. It has 394 hrs on it. It had a major unexplained computer malfunction that made the machine inoperable. It took the service tech 11 hrs to reset and adjust and provide software patches to hopefully fix the problem.I was charged 975.00 for not one part or sensor.This Is the Third electrical repair in one year. I have had to have the machine picked up twice on job sites for electrical issues. I am very unhappy with this product and the explanation of whats wrong with or why it breaks. I will not buy another product labled New Holland. I cannot make a living paying for repairs at this rate!

Fill free to contact me
James Andrews
2413 Duncan dr
Niceville Fl
850-333-4132

new Holland 575 Bailer. the design has not changed in 50 years or more. does it bail hay, yes, when the metal on metal parts are not worn out. It would be so easy for New Holland to update the knotter with bushings that are replaceable, greasing is not possible on all parts, some will wear out in 6000 bales or less, and parts are prices at highly inflated prices. A bill hook is over $130. Good way to sell high priced parts that could be fixed with a bit of engineering. I have owned a lot of these machines, but next one will be something else. Wilson Farms [email protected]