I didn't order any more product, They have charged my credit card twice for $89.84 and they don't answer the phone.
Order # D7A0CXXXXX, 7/13/19, New Leaf CBD oil, $6.84,New Leaf CBD Caps $6.82. I didn't agree to reoccuring shipments and they charged my credit card account twice on 8/5/10 at 10.51 AM $89.82 and 89.84. They don't answer their phone. I ordered it on line from Facebook.
Desired Outcome
Refund
Customer Response
• Aug 20, 2019
I was able to contact company & they did credit my account $40., with a balance due of$49.82. Learned my lesson, never order something on line. Thanks for your help
I have a huge blister on my tong from the oil!!! Used it 3 times!! Company did nothing but they want the oil back! Fake company.....dont buy!! Trust me. They could care less.
Not Clear on Product Details
I order a CBD product from them was under the impression that I would be charged for shipping only. As of today I have to different charges from them for the amounts of $90.00 dollars apiece. I called them and was advised that they would refund one of the $90.00 charges but would not refund the second one saying it was for the sample product I received. Was advised that was on a subscription service, but would cancel it. I received 2 emails from them only one stated that it was a refund to my account but only for the amount of $45.00. The person I talked to said that in the future I should read everything before getting anything. I was advised it would take up to a week for the refund but I use Capital One Bank and plan to dispute the charges. This is a bad company that will trick you into things.
Desired Outcome
I want both of my $90.00 back.
Customer Response
• Aug 08, 2019
I went through my bank Capital One, the bank gave me a credit to my account. The company in question refunded to my account 2 $45.00. Looking at my bank statement it looks like either Capital One or the company removed the 2nd $90.00 charge. I have not received any further correspondence from the company as of this date. Thank you for looking into this for me.
Well I ordered their CBD oil and capsules. Got free samples. And paid only shipping...cool. But they reportedly claimed to be developed by Willie Nelson and now I can't even find the original post that made me purchase this. What the ***? I'm not happy
I ordered a sample bottle of these CBD products for which I was charged $6.82 and $6.84 respectively, although they came in the same package. I immediately called about the 2 charges because I didn't recognize the source. I informed the customer service rep at the time that I did not want to be charged for these items on any continuing basis as I had not had the opportunity to try the samples. The samples had not arrived as of the date of that conversation, although the 14 day "trial period" began the day of the order, not the time of receipt.
Today I found 2 charges to my debit card in the amounts of $89.82 and $89.84. I have contacted the alleged customer service rep, (name given: "Clark")which is a company in the Philippines, and, aside from difficulty understanding what they call the English language, have had zero success in having the charges removed from my account. I sought out the company's web site only to be redirected to Nu Leaf Naturals. Their rep explained that this company, New Leaf Naturals, has stolen their identity and has been "stealing" money from customers across the country. Nu Leaf Naturals claims to have instituted fraudulent claims along with cease and desist orders to prevent further fraud perpetrated by NewLeafNaturalCBD.
In the process of writing this letter, I have spoken, for the second time, to the Philippines customer service rep, this time "Susan", who acquiesced to my demand for a full refund with no strings attached. I guess the squeaky wheel does get the grease.
Regardless, I hope to alert you and your customers to this fraudulent company and suggest they read the fine print before ordering anything from them.
Product_Or_Service: CBD oil and capsules
Desired Outcome
Refund
Please read the "Complaint Description".
New Leaf Naturals Response
• Aug 09, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 06/24/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 07/11/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account on 07/12/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82.
Rest assured, the account is cancelled and you wont receive any further charges.
I didn't order any more product, They have charged my credit card twice for $89.84 and they don't answer the phone.
Order # D7A0CXXXXX, 7/13/19, New Leaf CBD oil, $6.84,New Leaf CBD Caps $6.82. I didn't agree to reoccuring shipments and they charged my credit card account twice on 8/5/10 at 10.51 AM $89.82 and 89.84. They don't answer their phone. I ordered it on line from Facebook.
Refund
I was able to contact company & they did credit my account $40., with a balance due of$49.82. Learned my lesson, never order something on line. Thanks for your help
I have a huge blister on my tong from the oil!!! Used it 3 times!! Company did nothing but they want the oil back! Fake company.....dont buy!! Trust me. They could care less.
Not Clear on Product Details
I order a CBD product from them was under the impression that I would be charged for shipping only. As of today I have to different charges from them for the amounts of $90.00 dollars apiece. I called them and was advised that they would refund one of the $90.00 charges but would not refund the second one saying it was for the sample product I received. Was advised that was on a subscription service, but would cancel it. I received 2 emails from them only one stated that it was a refund to my account but only for the amount of $45.00. The person I talked to said that in the future I should read everything before getting anything. I was advised it would take up to a week for the refund but I use Capital One Bank and plan to dispute the charges. This is a bad company that will trick you into things.
I want both of my $90.00 back.
I went through my bank Capital One, the bank gave me a credit to my account. The company in question refunded to my account 2 $45.00. Looking at my bank statement it looks like either Capital One or the company removed the 2nd $90.00 charge. I have not received any further correspondence from the company as of this date. Thank you for looking into this for me.
Well I ordered their CBD oil and capsules. Got free samples. And paid only shipping...cool. But they reportedly claimed to be developed by Willie Nelson and now I can't even find the original post that made me purchase this. What the ***? I'm not happy
I ordered a sample bottle of these CBD products for which I was charged $6.82 and $6.84 respectively, although they came in the same package. I immediately called about the 2 charges because I didn't recognize the source. I informed the customer service rep at the time that I did not want to be charged for these items on any continuing basis as I had not had the opportunity to try the samples. The samples had not arrived as of the date of that conversation, although the 14 day "trial period" began the day of the order, not the time of receipt.
Today I found 2 charges to my debit card in the amounts of $89.82 and $89.84. I have contacted the alleged customer service rep, (name given: "Clark")which is a company in the Philippines, and, aside from difficulty understanding what they call the English language, have had zero success in having the charges removed from my account. I sought out the company's web site only to be redirected to Nu Leaf Naturals. Their rep explained that this company, New Leaf Naturals, has stolen their identity and has been "stealing" money from customers across the country. Nu Leaf Naturals claims to have instituted fraudulent claims along with cease and desist orders to prevent further fraud perpetrated by NewLeafNaturalCBD.
In the process of writing this letter, I have spoken, for the second time, to the Philippines customer service rep, this time "Susan", who acquiesced to my demand for a full refund with no strings attached. I guess the squeaky wheel does get the grease.
Regardless, I hope to alert you and your customers to this fraudulent company and suggest they read the fine print before ordering anything from them.
Product_Or_Service: CBD oil and capsules
Refund Please read the "Complaint Description".
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 06/24/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 07/11/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account on 07/12/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82.
Rest assured, the account is cancelled and you wont receive any further charges.
Thank you