Was charged two 84.84 charges
Online with my bank card
Desired Outcome
Want my money back
New Leaf Naturals Response
• Dec 30, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/09/2019which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/25/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service support on (12/28/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
After canceling any furthur deliveries due to poor quality of product they debited 89,84 from my account without permission. Made several calls
Requested no more delivery, requested a full refund of products they auto shipped, not ordered and they took my money and refuse to refund me for items declined, never ordered
Desired Outcome
A refund and for them to stay out of my account causing me financial hardship. they took my grocery money so I have no food
New Leaf Naturals Response
• Dec 30, 2019
Hello *** ,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/10/2019which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/26/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our email support on (12/29/2019) and as a ONE TIME courtesy, we have refunded you back $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
Customer Response
• Dec 30, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered the trial product only to find additional charges on my credit card. When I called the company to inquire, they told me that it was clearly stated that if I kept the 15 day trial product, they would bill me for a 30 day supply. What sense does that make? I didn't receive a 3 day supply. Nor did I ever see any documentation about additional charges. When I told him this must be a scam, he hung up on me. I should have ckd on line before placing the order but I looked very carefully for anything that could get me into a subscription, and there was nothing. Should have known better.
Wish I could give it 0 stars! This is definitely a scam! I had the same problem as David D. They promised the trial size at a limited cost a little over $6 and I ended up getting a $89 charge! There was no information that said I had to cancel within a time limit. If it wasn't for my Capital One credit card I never would have noticed until the bill came. I had to cancel and then they tried to sell it to me for $20! I told them I wouldn't do that and they told me to send the unopen product back and they would remove the charge. I notified the credit card company. We'll see what happens.
Complaint follows the same pattern as other complaints right down to the dollar and cents figures.
I conducted a transaction with New Leaf on 20 October 2019 with the tracking number of ***. Order summary as follows.
Name Quantity Price
New Leaf - OIL 1 $6.84
New Leaf - CAPS 1 $6.82
Total: $13.66
Desired Outcome
Requesting all additional charges above the 13.66 be refunded and since I am unable to send the bottles back I would consider that the initial debit of 89.84 in Nov to be a loss as I have only just contacted the company telling them to stop sending and requesting they refund the extra debits.
New Leaf Naturals Response
• Dec 30, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/20/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/05/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/27/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82, without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
I recived an unwanted charge for $89 dollars and my bank tells me its a reoccuring charge that I signed up for. which I did not.
I first purchased two bottles for around $6. Then I get a notification from my bank that a reoccuring charge of $89 will be charged to my account monthly. I do not want these oils nor the charge. Every contact my grandson and I have made has been meet with excuses and no solution. I have tried to stop payment from my bank however they say I have to talk to the company since it is reoccuring billing.
Desired Outcome
I am looking for a cancellation of the account and reoccuring billing. If possible a refund for products I did not order.
New Leaf Naturals Response
• Dec 30, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/27/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/12/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/30/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
I RECEIVED THE PRODUCT (PREMIUM CBD OIL DROPS 300MG) AND STARTED USING IT. I HAD A BREATHING AND CHOKING PROBLEM.
AFTER A COUPLE OF DAYS OF USING THE PRODUCT I WAS HAVING A BREATHING AND CHOKING ISSUE ESPECIALLY DURING EATING. I FINALLY ASSOCIATED THE PRODUCT WITH THIS PROBLEM WHEN I TOOK THE DAILY DOSE AND ABOUT 30 TO 45 MINUTES LATER I HAD THE CHOKING ISSUE AGAIN WITHOUT CONSUMING FOOD. THE CONTENTS OF THE BOTTLE HAS A VISCOSITY MORE LIKE WATER INSTEAD OF CBD OILS I HAVE USED IN THE PAST THAT WERE MUCH THICKER IN CONSISTANCY. DO YOU HAVE ANY LAB RESULTS PERTAINING SPECIFICALLY RELATED TO THIS PRODUCT? I AM STILL HAVING ISSUES WITH MY THROAT SINCE I STOPPED USING THE PRODUCT ABOUT 5 DAYS AGO.
Desired Outcome
A FULL REFUND AND AN INDEPENDENT LABORATORY ANALYSIS OF THIS PRODUCT. THERE MAY BE INGREDIENTS IN THE PRODUCT THAT HAVE SIGNIFICANT ALLERGIC CONTENT HARMFUL TO HUMANS AND ANIMALS.
New Leaf Naturals Response
• Dec 27, 2019
Hello ***,
We want this matter resolved for you. We have processed a refund for the shipping charge of $6.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
Tried your product. Didn't work and I don't like it. Guess what you sent me another bottle of CBD oil drops that I never ordered. I am returning it
Never ordered it You just sent it
Desired Outcome
Credit my credit card immediately or I will report it to the credit card company no
New Leaf Naturals Response
• Jan 08, 2020
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/28/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account today (01/08/2020) and as a ONE TIME courtesy, we have refunded you back today $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Bait and switch technique!! They say all you have to do is pay for shipping!! Then you notice that they have you billed for a bottle of pills along with the oil!! You think that's not bad for both products,just a shipping and handling charge!! Then you get billed for $90 dollars!!!!!!! When you call these ss they say you didn't read the fine print!!!! They were going to charge me $180 for both products, but since it was a promotional deal I was only going to get charged $90 dollars!!!! The second person said since it was past the 14 days that you have to return the product you liked the product!! The person on the phone said I could only get back $40 dollars of the$90 that they billed me !!! That she said would take 3 to 5 days!!!! When I looked them up on line,the spelling on my bottle was different from what I looked up!!! Nu leaf naturals,the one I looked ,is a reputable business!! The one I ordered from was spelled "NEW LEAF NATURALS"! These people are a rip off, and they need to be investigated!!!!!!
This is a fraudilant company that puts you on a monthly RIP OFF PLAN!! Dont use this product!! I lost $180 in 2 months and they won't accept returns or credit my account.
#BEWARE
#RIPOFF
I ordered CBD oil and I did not like it so I did not use it this was about a month ago and they sent me another order and charged me today I did not order anymore they took it upon their self to send the product to me and bill me I am not happy with this at all .
Ordered trial product. didn't order continuing monthly shipments of product. can't contact vendor. vendor is know scam with numerous complaints.
monthly shipment of products, automatic billings
Desired Outcome
stop shipments and automatic billings
New Leaf Naturals Response
• Dec 09, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsulse, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/30/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/15/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/09/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (800) 283-6429. My name is Jesse and I am here to help!
Same as other reviews, there is no information when you are ordering what you think is a free sample. Then you find charges because you need to pay for the products. No where does it say in 7 days you will be charged. No email to tell you they are going to charge you. And because you open the product you can't get full refund. Complete scam! And when you call, they are completely unapologetic to what they have done! Totally disreputable Company. Then need to be shut down!
My 4th bottle has no CBD in it oil only.
I subscribed for the free product. It helped me. When I got my second delivery I felt the price was more than I was willing to pay so called to cancel subscription. Customer service dropped the price from $90. to $20. If I would continue with the subscription. I agreed. Last month the product was fine. This month it is a clear oil no CBD. It no longer is helping me. After several failed attempts of trying to get a hold of customer service I figured it must be a scam.
Desired Outcome
Cancel of subscription
New Leaf Naturals Response
• Dec 03, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/19/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/04/2019, in which we didn't receive any call from you thus, your account has been kept active.
You called us on 09/24/2019 requesting to cancel only the New Leaf CBD Capsules since only the New Leaf CBD Oil is working and we offered you a discounted price of $19.00 for the New Leaf CBD Oil.
We have cancelled your account today 12/03/2019 and as a ONE TIME courtesy, we have refunded you back $19.00 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
To whom, STOP sending me this stuff. I do NOT want this. I will have to send my boyfriend there because I am disabled. Thank you ***
I don't want!
Desired Outcome
I don't want!
New Leaf Naturals Response
• Dec 03, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/05/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 10/21/20019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/02/2019) and as a ONE TIME courtesy, we have refunded you back $19.00 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
False advertising, bad business practice.
I saw their ad online about free sample OF CBD oil and capsules product to which it says I pay only shipping.... free sample it says. But few days after receiving product, my debit card was charged $89.Ã?Ã? . I've read about other people's complaint and found the same issue. I've been billed for a different product called feel great nutra renewal.....obviously not cbd oil as sublingual to take and capsules. That whatever company it is, is no more than a crooked one. Beware people.
Desired Outcome
Not charge my account for false advertising.
New Leaf Naturals Response
• Dec 03, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 11/11/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/27/2019, in which we didn't receive any call from you thus, your account has been kept active.
You called to cancel on 11/29/2019 and the customer service was able to cancel your account.
Since we do not normally do this, as a ONE TIME courtesy, we went ahead and process the refund of $89.84 and $89.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
Thank You
Customer Response
• Dec 04, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
unauthorized charges on credit card
ORIGINALLY ORDERED FREE SAMPLE ON LINE AND AGREED TO PAY SHIPPING AND HANDLING CHARGES. NEVER AUTHORIZED ANOTHER SHIPMENT OF THE PRODUCT.AND NEVER SIGNED UP FOR ANY SUBSCRIPTION AND MEMBER SHIP.NOTIFIED CREDIT CARD COMPANY THAT I AM DISPUTING UNAUTHORIZED CHARGES .
Desired Outcome
REMOVE CHARGES FROM MY CREDIT CARD.DON'T SEND ME ANYMORE BOTTLES.
New Leaf Naturals Response
• Nov 27, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/28/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
You sent us an email requesting to cancel your account on 11/25/2019. As a ONE-TIME courtesy, we went ahead and process a refund today (11/27/2019) of $89.84 back to your account.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
What a bunch of ***! When I received this box there was no instructions on returns or a contract of any sort. I only found the phone number here in this website, the one on my bank statement didn't work. The call center does not know who they are working for since it's a third party, they told me I could get a $10 refund st first and I said NO try again. I also told them I would send it all back, it taste like rancid vegetable oil and they can not take it, now in the trash! after another hold I was told by Ella she will cancel and refund the full amount.
Product I give a negative 10 to but Ella in customer service was very nice.
misLed on add on email.
Thought I was getting trial for postage only. Ended getting billed over $170.00
Apparently needed to call within 15 days of would get billed full price which was never disclosed and very overpriced.Very misleading.
Desired Outcome
A full or at least a partial refund as was misLed as well as product not worth price
New Leaf Naturals Response
• Nov 27, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/22/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/07/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 10/20/2019 and as a ONE-TIME courtesy credit, we went ahead and process a refund today (11/27/2019) of $89.82 and $89.84 back to your account.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
Thank You
Customer Response
• Nov 27, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunded totals. Am completely satisfied.
I have not placed the order on this item CBD oil it came in the mail with no invoice called today when I seen they tried to charge me 89.99 & 39.99
I want my name out of their system and for them to stop trying to Bill would send it back but they don't have shipping return labels and I'm not paying for something I didn't order I think all the people in this issue should start a class action lawsuit this is a fraudulent company buyers beware
Desired Outcome
For them to take me out of the system and to stop trying to bill me for something I didn't order
New Leaf Naturals Response
• Nov 21, 2019
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Natural CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/25/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/10/2019, in which we didn't receive any call from you thus, your account has been kept active.
We tried to charge you for the regular price of $89.84 and it was declined and we tried to offered a discounted price for 39.00 and still got declined. There were no other charges that was made to your account only the shipping and handling fee of $6.84.
You had called to cancel on 11/19/2019. As a courtesy you can go ahead and keep the products no need to return.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
Thank You
Customer Response
• Nov 22, 2019
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You Revdex.com!
Was charged two 84.84 charges
Online with my bank card
Want my money back
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/09/2019which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/25/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service support on (12/28/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
After canceling any furthur deliveries due to poor quality of product they debited 89,84 from my account without permission. Made several calls
Requested no more delivery, requested a full refund of products they auto shipped, not ordered and they took my money and refuse to refund me for items declined, never ordered
A refund and for them to stay out of my account causing me financial hardship. they took my grocery money so I have no food
Hello *** ,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 12/10/2019which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/26/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our email support on (12/29/2019) and as a ONE TIME courtesy, we have refunded you back $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered the trial product only to find additional charges on my credit card. When I called the company to inquire, they told me that it was clearly stated that if I kept the 15 day trial product, they would bill me for a 30 day supply. What sense does that make? I didn't receive a 3 day supply. Nor did I ever see any documentation about additional charges. When I told him this must be a scam, he hung up on me. I should have ckd on line before placing the order but I looked very carefully for anything that could get me into a subscription, and there was nothing. Should have known better.
Wish I could give it 0 stars! This is definitely a scam! I had the same problem as David D. They promised the trial size at a limited cost a little over $6 and I ended up getting a $89 charge! There was no information that said I had to cancel within a time limit. If it wasn't for my Capital One credit card I never would have noticed until the bill came. I had to cancel and then they tried to sell it to me for $20! I told them I wouldn't do that and they told me to send the unopen product back and they would remove the charge. I notified the credit card company. We'll see what happens.
Complaint follows the same pattern as other complaints right down to the dollar and cents figures.
I conducted a transaction with New Leaf on 20 October 2019 with the tracking number of ***. Order summary as follows.
Name Quantity Price
New Leaf - OIL 1 $6.84
New Leaf - CAPS 1 $6.82
Total: $13.66
Requesting all additional charges above the 13.66 be refunded and since I am unable to send the bottles back I would consider that the initial debit of 89.84 in Nov to be a loss as I have only just contacted the company telling them to stop sending and requesting they refund the extra debits.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/20/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/05/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/27/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82, without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
I recived an unwanted charge for $89 dollars and my bank tells me its a reoccuring charge that I signed up for. which I did not.
I first purchased two bottles for around $6. Then I get a notification from my bank that a reoccuring charge of $89 will be charged to my account monthly. I do not want these oils nor the charge. Every contact my grandson and I have made has been meet with excuses and no solution. I have tried to stop payment from my bank however they say I have to talk to the company since it is reoccuring billing.
I am looking for a cancellation of the account and reoccuring billing. If possible a refund for products I did not order.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Left Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/27/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/12/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/30/2019 and as a ONE TIME courtesy, we have refunded you back $89.84 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (877) 242-8554.. My name is Jesse and I am here to help!
I RECEIVED THE PRODUCT (PREMIUM CBD OIL DROPS 300MG) AND STARTED USING IT. I HAD A BREATHING AND CHOKING PROBLEM.
AFTER A COUPLE OF DAYS OF USING THE PRODUCT I WAS HAVING A BREATHING AND CHOKING ISSUE ESPECIALLY DURING EATING. I FINALLY ASSOCIATED THE PRODUCT WITH THIS PROBLEM WHEN I TOOK THE DAILY DOSE AND ABOUT 30 TO 45 MINUTES LATER I HAD THE CHOKING ISSUE AGAIN WITHOUT CONSUMING FOOD. THE CONTENTS OF THE BOTTLE HAS A VISCOSITY MORE LIKE WATER INSTEAD OF CBD OILS I HAVE USED IN THE PAST THAT WERE MUCH THICKER IN CONSISTANCY. DO YOU HAVE ANY LAB RESULTS PERTAINING SPECIFICALLY RELATED TO THIS PRODUCT? I AM STILL HAVING ISSUES WITH MY THROAT SINCE I STOPPED USING THE PRODUCT ABOUT 5 DAYS AGO.
A FULL REFUND AND AN INDEPENDENT LABORATORY ANALYSIS OF THIS PRODUCT. THERE MAY BE INGREDIENTS IN THE PRODUCT THAT HAVE SIGNIFICANT ALLERGIC CONTENT HARMFUL TO HUMANS AND ANIMALS.
Hello ***,
We want this matter resolved for you. We have processed a refund for the shipping charge of $6.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at 813-518-8855 my name is Jesse and I am here to help!
Tried your product. Didn't work and I don't like it. Guess what you sent me another bottle of CBD oil drops that I never ordered. I am returning it
Never ordered it You just sent it
Credit my credit card immediately or I will report it to the credit card company no
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/28/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account today (01/08/2020) and as a ONE TIME courtesy, we have refunded you back today $89.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554..
Thank you
Bait and switch technique!! They say all you have to do is pay for shipping!! Then you notice that they have you billed for a bottle of pills along with the oil!! You think that's not bad for both products,just a shipping and handling charge!! Then you get billed for $90 dollars!!!!!!! When you call these s
s they say you didn't read the fine print!!!! They were going to charge me $180 for both products, but since it was a promotional deal I was only going to get charged $90 dollars!!!! The second person said since it was past the 14 days that you have to return the product you liked the product!! The person on the phone said I could only get back $40 dollars of the$90 that they billed me !!! That she said would take 3 to 5 days!!!! When I looked them up on line,the spelling on my bottle was different from what I looked up!!! Nu leaf naturals,the one I looked ,is a reputable business!! The one I ordered from was spelled "NEW LEAF NATURALS"! These people are a rip off, and they need to be investigated!!!!!!
This is a fraudilant company that puts you on a monthly RIP OFF PLAN!! Dont use this product!! I lost $180 in 2 months and they won't accept returns or credit my account.
#BEWARE
#RIPOFF
I ordered CBD oil and I did not like it so I did not use it this was about a month ago and they sent me another order and charged me today I did not order anymore they took it upon their self to send the product to me and bill me I am not happy with this at all .
Ordered trial product. didn't order continuing monthly shipments of product. can't contact vendor. vendor is know scam with numerous complaints.
monthly shipment of products, automatic billings
stop shipments and automatic billings
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsulse, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/30/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/15/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/09/2019) and as a ONE TIME courtesy, we have refunded you back $89.84 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have further questions or concerns please feel free to call me directly at (800) 283-6429. My name is Jesse and I am here to help!
Thank you.
Same as other reviews, there is no information when you are ordering what you think is a free sample. Then you find charges because you need to pay for the products. No where does it say in 7 days you will be charged. No email to tell you they are going to charge you. And because you open the product you can't get full refund. Complete scam! And when you call, they are completely unapologetic to what they have done! Totally disreputable Company. Then need to be shut down!
My 4th bottle has no CBD in it oil only.
I subscribed for the free product. It helped me. When I got my second delivery I felt the price was more than I was willing to pay so called to cancel subscription. Customer service dropped the price from $90. to $20. If I would continue with the subscription. I agreed. Last month the product was fine. This month it is a clear oil no CBD. It no longer is helping me. After several failed attempts of trying to get a hold of customer service I figured it must be a scam.
Cancel of subscription
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 07/19/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 08/04/2019, in which we didn't receive any call from you thus, your account has been kept active.
You called us on 09/24/2019 requesting to cancel only the New Leaf CBD Capsules since only the New Leaf CBD Oil is working and we offered you a discounted price of $19.00 for the New Leaf CBD Oil.
We have cancelled your account today 12/03/2019 and as a ONE TIME courtesy, we have refunded you back $19.00 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
Thank You
To whom, STOP sending me this stuff. I do NOT want this. I will have to send my boyfriend there because I am disabled. Thank you ***
I don't want!
I don't want!
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/05/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 10/21/20019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account as of today (12/02/2019) and as a ONE TIME courtesy, we have refunded you back $19.00 and $89.82 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
Thank You
False advertising, bad business practice.
I saw their ad online about free sample OF CBD oil and capsules product to which it says I pay only shipping.... free sample it says. But few days after receiving product, my debit card was charged $89.Ã?Ã? . I've read about other people's complaint and found the same issue. I've been billed for a different product called feel great nutra renewal.....obviously not cbd oil as sublingual to take and capsules. That whatever company it is, is no more than a crooked one. Beware people.
Not charge my account for false advertising.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 11/11/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/27/2019, in which we didn't receive any call from you thus, your account has been kept active.
You called to cancel on 11/29/2019 and the customer service was able to cancel your account.
Since we do not normally do this, as a ONE TIME courtesy, we went ahead and process the refund of $89.84 and $89.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns feel free to contact us directly at (877) 242-8554.
Thank You
(The consumer indicated he/she ACCEPTED the response from the business.)
unauthorized charges on credit card
ORIGINALLY ORDERED FREE SAMPLE ON LINE AND AGREED TO PAY SHIPPING AND HANDLING CHARGES. NEVER AUTHORIZED ANOTHER SHIPMENT OF THE PRODUCT.AND NEVER SIGNED UP FOR ANY SUBSCRIPTION AND MEMBER SHIP.NOTIFIED CREDIT CARD COMPANY THAT I AM DISPUTING UNAUTHORIZED CHARGES .
REMOVE CHARGES FROM MY CREDIT CARD.DON'T SEND ME ANYMORE BOTTLES.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/28/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/13/2019, in which we didn't receive any call from you thus, your account has been kept active.
You sent us an email requesting to cancel your account on 11/25/2019. As a ONE-TIME courtesy, we went ahead and process a refund today (11/27/2019) of $89.84 back to your account.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
Thank You
What a bunch of ***! When I received this box there was no instructions on returns or a contract of any sort. I only found the phone number here in this website, the one on my bank statement didn't work. The call center does not know who they are working for since it's a third party, they told me I could get a $10 refund st first and I said NO try again. I also told them I would send it all back, it taste like rancid vegetable oil and they can not take it, now in the trash! after another hold I was told by Ella she will cancel and refund the full amount.
Product I give a negative 10 to but Ella in customer service was very nice.
misLed on add on email.
Thought I was getting trial for postage only. Ended getting billed over $170.00
Apparently needed to call within 15 days of would get billed full price which was never disclosed and very overpriced.Very misleading.
A full or at least a partial refund as was misLed as well as product not worth price
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Naturals CBD Oil and New Leaf Naturals CBD Capsules, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/22/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 11/07/2019, in which we didn't receive any call from you thus, your account has been kept active.
You had called to cancel on 10/20/2019 and as a ONE-TIME courtesy credit, we went ahead and process a refund today (11/27/2019) of $89.82 and $89.84 back to your account.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
Thank You
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunded totals. Am completely satisfied.
I have not placed the order on this item CBD oil it came in the mail with no invoice called today when I seen they tried to charge me 89.99 & 39.99
I want my name out of their system and for them to stop trying to Bill would send it back but they don't have shipping return labels and I'm not paying for something I didn't order I think all the people in this issue should start a class action lawsuit this is a fraudulent company buyers beware
For them to take me out of the system and to stop trying to bill me for something I didn't order
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the New Leaf Natural CBD Oil, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 10/25/2019 which you paid shipping and handling fees of $6.84. Your trial ended on 11/10/2019, in which we didn't receive any call from you thus, your account has been kept active.
We tried to charge you for the regular price of $89.84 and it was declined and we tried to offered a discounted price for 39.00 and still got declined. There were no other charges that was made to your account only the shipping and handling fee of $6.84.
You had called to cancel on 11/19/2019. As a courtesy you can go ahead and keep the products no need to return.
Rest assured, the account is cancelled and you wont receive any further charges.
If you have any further questions or concerns please contact us directly at (877) 242-8554.
Thank You
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You Revdex.com!