New Life Brands

This company is a scanI ordered products for a total of My banking account was hit for a total of I have not received the products which I plan to refuse shipment due to charges if and when they are shippedCUSTOMERS BEWARE OF THIS COMPANY

I mistakenly got involved with New Life Brands by taking a short survey about Costco shopping experience I took the survey (which the company made money from) and was offered a product for shipping costs only! I was billed for $as expected However, they have setup their website in which there are misleading directives that get you to buy product/services you did not want! The company surely did cancel my order but I have received NO REFUND of the $ that was charged to my credit card! as far as I'm concerned this was deceptive thievery on the part of this company! all consumers need to beware!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMy issue is that this order was secured through fraudulently representing this skin cream trial as a "free gift" for answering a COSTCO survey, and also dispute that the terms and conditions were at all clearly displayedThis company is scamming people to buy this stuff without disclosing 1) that its a trial 21) that its $per month and 3) that they will be billed if not cancelling within days and 4) that they are also joining the useless perfect skin now for $as some information clubWhen the "free gift" arrived, there was absolutely no information provided about the terms and conditions under which the "free gift" from "Costco" was providedThis company is not honestly marketing this productI also submitted a Fair Trade Complaint to the government Regards, [redacted]

Dear Revdex.com, Thank you for notifying us regarding this complaint We have confirmed that this customer placed a trial order for Pure Garcinia Cambogia on February 6th, 2016, at which point she agreed to our terms and conditions (orders cannot be placed online without first agreeing to the terms and conditions of the offer) I have listed those terms and conditions [redacted] below for reference The customer did not call to cancel her order within the day trial period, which is why she was charged on February 20th, 2016, for the full price of the product that she had already received Per the terms of the offer to which she agreed when placing the order, she was placed on our monthly auto-ship program (also outlined below*) After she called our customer service department on April 10, 2016, her auto-ship program was canceled Unfortunately, it is beyond our control whether or not the customer fully read the terms to which she agreed Nonetheless, in our ongoing effort to provide excellent customer service, we have refunded $to the card the customer used to pay for her initial order, even though we have not yet received the product back in our warehouse Depending on the customer’s bank, the refund should reflect in her account anywhere from to business days from today To reiterate, her auto-ship program has been canceled and she will not receive any further correspondence or billing from us We will now consider this matter closed, but are of course available if any further assistance is required Sincerely, Pure Garcinia Cambogia Customer Service *ATrial Offer: ?To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery programYou can try Pure Garcinia Cambogia to determine for yourself if this product is right for youWhen you submit your order, you agree to pay the non-refundable shipping & handling charge of $for your trial bottleIf you find that the product is not right for you, simply call our Customer Service Center at 888-316-to cancel before the end of your fourteen (14) day trial period and you will not be charged anything else Your fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit timeIf you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at 888-316- If you do not cancel before the end of your fourteen (14) day trial period, we bill you $for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipmentsNo further notice will be sent to youUpon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of $per month

Dear Revdex.com,Thanks for notifying us regarding this complaint We have located this customer in our records and have found the following: The customer called on March 26, to request refund, and was advised that the refund request would be put through The customer called to inquire about the status of his refund on April 6, 2016, and was advised that the rep would follow up on the previous request refunds were issued on April 7, ($each, totaling $120.04) refunds were issued on April 9, ($each, totaling $59.90), as the previous agent didn't issue the full refund as requested.So, in total, the customer was refunded $ Depending on the customer's bank, refunds can take to business days to be reflected in the customer's account.We will now consider this matter closed, but are available to assist further if needed Sincerely,Pure Garcinia Cambogia Customer Service

Dear Revdex.com, Thank you for notifying us regarding this complaint Our records show the trial order was placed for Pure Garcinia Cambogia online on 8/14/16, and the Raspberry Ketone was selected as an addition to this order on that same date As part of the trial order, the customer must agree to our terms and conditions, which are clearly listed on our website, in order to proceed with the order (and which state that the customer will be charged for the full price of the product at the end of the trial period unless the order is canceled before the trial period ends) Orders cannot be placed without the customer first agreeing to these terms, and we show no record of the customer calling to cancel this order before the end of the trial period as instructed, so her account was charged accordingly Unfortunately, it appears that the customer may have mistakenly ordered Raspberry Ketone in addition to the trial product and her account was charged $Regarding refunds, even though we are not obligated to issue refunds after the trial period expires, the customer was issued a full refund for Pure Garcinia Cambogia in the amount of $on 8/30/ In addition, we issued a full refund for Raspberry Ketone in the amount of $on 9/1/ Depending on the customer’s bank, it can take anywhere from to *business [redacted] days to receive the funds This response serves as a confirmation that the customer’s auto ship subscription has been successfully canceled and her money has been refunded She will no longer receive shipments, nor will she charged for any additional product We will now consider this matter closed, but of course please contact us with any further questions or concerns Sincerely, Pure Garcinia Cambogia Customer Service

Dear Revdex.com, Thanks for notifying us regarding this complaint We have located this customer in our records and have found the following: The customer called on March 26, to request refund, and was advised that the refund request would be put through The customer called to inquire about the status of his refund on April 6, 2016, and was advised that the rep would follow up on the previous request refunds were issued on April 7, ($each, totaling $120.04) refunds were issued on April 9, ($each, totaling $59.90), as the previous agent didn't issue the full refund as requestedSo, in total, the customer was refunded $ Depending on the customer's bank, refunds can take to business days to be reflected in the customer's accountWe will now consider this matter closed, but are available to assist further if needed Sincerely, Pure Garcinia Cambogia Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Therefore, I will return the product and expect no further Charges or Shipments I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe contacted the Revdex.com on May 13, concerning this companyThe Revdex.com contacted New Life Brands LLC and the company agreed to refund all of our money except for (shipping and handling charges)The company agreed to this in writing, but have not refunded the money: " in our effort to provide ongoing excellent customer service, the customer will be receiving two full refunds of $and $on the card used to pay for the original orderDepending on the customer’s bank, it can take anywhere from to *business [redacted] days from 5/13/to receive the refund" Please advise us what to doThank you [redacted] & [redacted] To simply give us our money back Regards, [redacted] & [redacted]

I ordered one product from New Life Brand and wound up with different charges on my debit card When going through the ordering process, NLB kept asking if I wanted to try or order this product I said NO to all of their requests I did not order some supplement called BioMuscle XR @ $ Nor did I order a membership at $ Some minor service charge appeared on my card as well The ordering process seems to be rigged It's a scam -- small change from many people adds up Do not order from this company It does not understand NOThe on-line instructions stated I would receive an e-mail I never received one verifying the order Very shabby business ethics When I contacted their CSR branch, the first agent mysteriously disappeared and I had to repeat the process of trying to obtain a refund The next CSR told me how to mail back the item I did not order at my expense For what it cost to send the item back, she stated I might as well keep the supplement and they will charge my card Do not do business with this company unless you receive what you ask for

Dear Revdex.com, Thanks for informing us of this issue We have checked our records and found that the customer placed trial orders for Pure Garcinia Cambogia and Pure Green Coffee Bean on 4/7/and that the products were delivered on 4/12/ At the time she placed the order, she agreed to the terms and conditions of the offer, a portion of which I have included below[redacted] Customers are not able to continue with the order process without first agreeing to the terms and conditions listed on our website Additionally, we have found that, since the customer is still within her 14-day trial period, she has only been charged $for shipping and handling -- nothing else -- and is still eligible to cancel her order As such, we have gone ahead and stopped all further activity on her account -- no further shipments will be made and no further amounts will be charged The customer has been issued RMA numbers that she will need to use to return the product to our warehouse The customer will not be receiving a refund of $because she wasn't ever charged $ She was only charged the *nonrefundable [redacted] $for shipping and handlingWe will now consider this matter closed, but of course please contact us with any further questions or concernsSincerely, Pure Garcinia Cambogia Customer Service *ATrial Offer: ?To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery programYou can try Pure Garcinia Cambogia to determine for yourself if this product is right for youWhen you submit your order, you agree to pay the non-refundable shipping & handling charge of $for your trial bottleIf you find that the product is not right for you, simply call our Customer Service Center at 888-316-to cancel before the end of your fourteen (14) day trial period and you will not be charged anything else Your fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit timeIf you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at 888-316- If you do not cancel before the end of your fourteen (14) day trial period, we bill you $for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipmentsNo further notice will be sent to youUpon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of $per month

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company wrote to me granting a refund of [redacted] which I accept As of this date, I have not received the refund.] Regards, [redacted]

Dear Revdex.com, Thank you for notifying us regarding this complaint Our records show that trial orders were placed for BioMuscle XR and BioTestosterone XR on 3/13/ As part of this trial order, the customer must agree to our terms and conditions, which are clearly listed on our website, in order to proceed with the order Orders cannot be placed without the customer first agreeing to these terms, and his account was charged accordingly Unfortunately, it is beyond our control whether or not the customer fully reviews the terms to which he/she is agreeing prior to placing an order Regardless, in our effort to provide ongoing excellent customer service, the customer will be receiving two full refunds of $and $on the card used to pay for the original order Depending on the customer’s bank, it can take anywhere from to *business [redacted] days from 5/13/to receive the refund Unfortunately, when the customer placed the trial orders he agreed to the shipping and handling fee of $for each product which is non-refundable We will consider this matter closed, but of course please contact us with any further questions or concerns.Sincerely, BioMuscle XR Customer Service

Dear Revdex.com,Thanks for informing us of this issue We have checked our records and found that the customer placed trial orders for Pure Garcinia Cambogia and Pure Green Coffee Bean on 4/7/and that the products were delivered on 4/12/ At the time she placed the order, she agreed to the
terms and conditions of the offer, a portion of which I have included below.* Customers are not able to continue with the order process without first agreeing to the terms and conditions listed on our website Additionally, we have found that, since the customer is still within her 14-day trial period, she has only been charged $for shipping and handling -- nothing else -- and is still eligible to cancel her order As such, we have gone ahead and stopped all further activity on her account -- no further shipments will be made and no further amounts will be charged The customer has been issued RMA numbers that she will need to use to return the product to our warehouse The customer will not be receiving a refund of $because she wasn't ever charged $ She was only charged the *nonrefundable* $for shipping and handling.We will now consider this matter closed, but of course please contact us with any further questions or concerns.Sincerely,Pure Garcinia Cambogia Customer Service*ATrial Offer:
?To help you get started, we offer a
fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home
delivery programYou can try Pure Garcinia Cambogia to determine for yourself
if this product is right for youWhen you submit your order, you agree to pay
the non-refundable shipping & handling charge of $4.95 for
your trial bottleIf you find that the product is not right for you, simply
call our Customer Service Center at 888-316-to cancel before the end of
your fourteen (14) day trial period and you will not be charged anything else
Your fourteen (14) day trial period begins when you place your order and
includes processing, shipping, and transit timeIf you do not receive your
trial bottle bottle within five (5) days of ordering, please contact our
Customer Service Center at 888-316-
If
you do not cancel before the end of your fourteen (14) day trial period, we
bill you $89.97 for the initial product and we will ship you
a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th)
day after you placed your order and every thirty (30) days thereafter until you
choose to cancel these continuing shipmentsNo further notice will be sent to
youUpon shipment, every thirty (30) days, we will automatically charge the
credit card you used to order your trial bottle for a total monthly charge
of $89.97 per
month

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com,Thank you for notifying us regarding this matter. We have researched this customer and our data shows that this customer placed an 18-day trial order online for TestoBoostX on August 28, 2017.On the order placement page, as well as in several other locations, the terms and conditions
of the offer are clearly spelled out and state that the customer is agreeing to receive a 30-day supply of the product but only pay for shipping and handling of *** at the time of the order, and that the customer will have days from the date the order is placed to try the product and/or cancel the trial to avoid being charged for the full price of the productWe have confirmation from the US Postal Service that this order was delivered to the customer on September 2, 2017, via USPS tracking number ***. This would have given the customer days to try the product and cancel the account if the product was not satisfactory. Unfortunately, we did not receive any communication from this customer until September 15, 2017, the same day that his trial expired but after he had already been charged for the trial 30-day supply in accordance with the terms and conditions. The agent who handled the call declined to issue a full refund due to noncompliance with the terms and conditions on the website.Unfortunately, it is beyond our control whether the customer reads the terms and conditions to which he is agreeing, but we always try to work to find a reasonable solution for those who may have overlooked any items. Since the customer did almost cancel within the trial period, even though he had already been charged, we have issued a refund in the amount of $*** to the card used to pay for the original trial order. His refund should reflect in his account within to business days depending on his bank.We will now consider this matter closed, but of course please let us know if there are any further questions or concerns

Dear Revdex.com of San Diego,After researching this customer's orders, we have found that the first record we have of her contacting us was on 12/28/ We have no records of any of her other stated prior attempts at contacting us.However, we have gone ahead and refunded this customer for separate
charges, totaling $354.48, and canceled all future orders in a show of good faith The refunds were made to the card that she used to pay for the initial orders Here are the refund details:$- issued 12/29/15$- issued 12/29/15$- issued 1/6/15$- issued 1/6/15Please note that refunds can take to business days for processing before showing up on the customer's credit card account Thank you and please let us know if we can provide any further assistance.Sincerely,Pure Garcinia Cambogia Customer Service

Dear Revdex.com, Thank you for notifying us regarding this situation, and we're sorry for the inconvenience this customer has experienced However, we have reviewed the customer's records and confirmed that we did indeed refund both orders on 5/13/16, to the card that the customer used to pay for the initial orders The money has already been debited from our bank account and the refunds were processed on our end We recommend that the customer follow up with his/her credit card company to see if there is possibly a bank delay on their end We want to make sure the customer receives the refunds, but unfortunately our hands are tied since the money has already been taken from us.Please advise on whether the customer is able to learn any more from their issuing bank We are happy to help in any way we are able.Sincerely,BioMuscle XR Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is that this order was secured through fraudulently representing this skin cream trial as a "free gift" for answering a COSTCO survey, and also dispute that the terms and conditions were at all clearly displayedThis company is scamming people to buy this stuff without disclosing 1) that its a trial 21) that its $per month and 3) that they will be billed if not cancelling within days and 4) that they are also joining the useless perfect skin now for $as some information clubWhen the "free gift" arrived, there was absolutely no information provided about the terms and conditions under which the "free gift" from "Costco" was providedThis company is not honestly marketing this productI also submitted a Fair Trade Complaint to the government
Regards,
*** ***