New Rockies

Newrockies, dont have companys info, such as physical address, phone no. location in usa. Nobody response in case of returning the product. No after sales services.No reply to emails.

Newrockies claims their product is a FULL bypass system. I don't know about you, but when I hear that, I assume that the OEM vehicle passlock components are no longer in play. The tech support person told me that he has seen a bad BCM cause the issues I'm having. Newrockies seems to be dancing around my questions about the Body Control Module (BCM) still playing a part in the GM passlock security functions.

I received an e-mail on Sept 28th inviting me to rate their support and I did.(stern but courteous)

When I logged in to check my request, this is what I see. ( and now I see why I got the request to rate their support )

My request now has a status of "Solved" as of Sept 27th.

I Don't think so !

Closed maybe but certainly NOT solved !