New York Lighting

We are sorry that you had a negative experience with us It appears that there was an issue with [redacted] delivering the packages, they have been returned to the shipping warehouse as undeliverable, we are processing the refund for you now and you will receive a seperate notification via email once that has been completed We apologize again for any inconvenience Please let us know if we may be of any further assistance

We had no knowledge of any defect at the time the request to return was made At the time, customer stated that the "quality of the light was not as they expected" Customer also never indicated that the item had been installed When the item was returned and inspected, it was missing parts and had evidence of installation We advised customer that the refund was being denied for this reason Customer made no indication at that time of the defect they now claim and no evidence of that defect was apparent at time of inspection Customer's response from email: "Are you kidding me? Then ship it back to me immediately or I will log a case with the Revdex.com and file a claim with my credit card I could've easily ordered the same light on [redacted] or other online providers that wouldn't rip off a customer for a light that was of terrible quality I am shocked by this level of customer service." Fixture is being returned to customer as they requested

Manufacturer has been unable to provide item back to customer Customer refunded in full

As stated previously, the customer's complaint appears to be with the manufacturer, we have no control over the manufacturer's warranty and have done all that we can to advocate on the customer's behalf We have no further recourse in this matter Please advise customer to file complaint with manufacturer

Sorry for the miscommunication We will process your return and send you return labels to your email within 1-days You will receive refund when items are returned Please let us know if we may be of any further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is relying upon an EXPRESS warranty to state that they have no responsibility with respect to a fixture that blew up months after the sale There is an IMPLIED warranty that the fixture would last longer than months and that it was wired properly Under the California consumer protection laws, manufacturers cannot escape implied warranties by stating that there is no implied warranty There always is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer stated in email to us on 10/ [redacted] that he received a second box which had the missing components Content of that email below:I received a second box today with an additional lamp shade which I didn't require, but I finally have the electrical components for the lampThank you, if you respond to the Revdex.com I'll accept the resolution nowPlease advise if this matter is closed or if additional action required

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that Unfortunately there was an issue of one of the items in which I returned being lost in the mailI'm dealing with that issue with the courier that I used which is [redacted] and that situation has nothing to do with my complaint as a wholeYes, there were refunds given for all returned items, but my main issue is the refusal of Lighting New York to pay for shippingThe product brand I purchased is supposed to come with a "no hassle" free return policy and there was and still is a refusal to reimburse me for my shipping fees as I paid for the shipping The items purchased were a misrepresentation of what I initially ordered, the mirror was supposed to be bronze as stated in the description, but also had this awful "red color" bleeding throughI was told that was the way the mirrors were supposed to beI sure anyone who orders a brand new bronze car, and upon receiving it, sees red "blotches" though out the color won't deem their car as "that's the way it's supposed to be." I sent pics to support my dissatisfaction, and still no complianceLet's not forget the "no hassle guarantee" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the light and I believe I accurately filed the return as "poor quality" given the light flickered continuously upon installation There is no way we would have known the light was of poor quality had we not installed it I should be reimbursed for the product in full In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for the delay in responding to this complaint The notice of this original complaint does not appear to have been received.This matter has already been resolved, the customer was refunded for two of the items totaling $on 4/**/and the remaining three items totaling
$1,on 5/*/ For a total of $2,refunded We apologize again for the delay in resolving this matter and any miscommunication that may have occurred

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have not received my credit and I have been out of town and did not see I need to respond in days The product was sent back and received on December ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Items were returned and refund has been processed in the amount of $for the two items Sorry for the delay in resolution Please let us know if we may be of any further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Lighting New York is asking me to photograph packing slips and what I received in terms of products "week after receiving partial shipment". I cannot comply with this request because I have installed the three sconces received and discarded the package it was shipped in. I cannot contest their *** weight claim without uninstalling the lights and weighing them. I was originally told by *** *** Rearden that the missing light would be sent to me, and only one week later was I told that I needed to provide visual evidence that it was missing -- how can I possibly comply. The facts are this -- the packing slip said there were sconces in the shipping box but there were only sconces actually in the box. I have already purchased a fourth sconce elsewhere and installed it. What exactly does LNY think I can photograph at this point? I find their request incredibly unrealistic and unsatisfactory
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have spoken with the customer regarding the matter and have provided return labels for the return of the defective fixture

We are sorry if there was any confusion to the customer regarding the return policies of the items purchased We do in-fact advertise that we have over Risk-Free Brands, actually out of our brands fall into that category The customer purchased from two different brands on their
order, one of which was risk-free and the other was not.The Risk-Free items are clearly identified as free return and no-restocking fee on the item information page The buttons identifying this information are links to the policy pages, the same is true of the Free Shipping tag the customer referred to in their complaint There are also links to the Return Policy, Shipping Policy and 110% Price Match policy all clearly labeled and located directly under the Add to Shopping Cart button In addition, we provide links to these policies from the cart, and they are included in every order related email that we sent to the customer, including but not limited to the order confirmation email, payment confirmation email and at least two seperate shipping confirmation emails.Return information has already been provided to the customer for both of the items at thier request They have been provided return shipping labels for the risk-free item they are returning, that item has been returned and the customer has been refunded in full for that item They have also been provided the return instructions for the other item which was not Risk-Free Customer is responsible for the return shipping and restocking fee as per the policy.We apologize for any inconvenience or confusion the customer may have suffered, but feel we have made every effort to notify the customer of the applicable policies both prior to and post purchase Let me know if I may be of any further assistance.*** ***
*** ** *** ***LightingNewYork.com

I have already responded to the customer prior to this notice regarding this matter to arrange return and refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are working with the manufacturer to get the replacement parts for this order Customer emailed our customer service email on 10/* and a response was sent to them on 10/* We apologize for any delay in resolving this matter and will have resolution within 2-business days

Customer was requested to provide photos of what was received for processing of claim (4) items were shipped in one package The shipping weight of each item is pounds Customer received (1) package which according to *** weighted pounds which is consistent for (4) of
this item in one package Photos of packaging is necessary to file claim disputing this information