New York Lighting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This matter has not been settled completelyI received a refund for purchased items, but my main issue has not been resolvedThe products that I purchased were said to come with a no risk free return, a "no hassle" guaranteeI was still asked to send pictures to substantiate my my dissatisfaction which IS A HASSLE!!!! Even in doing so, I was told there were supposed to be "red blotches" throughout the "bronze colored" mirrors that I purchasedUntil I receive the shipping fees paid out of pocket to return these items, I do not consider this to be a closed caseThanks

Lighting New York expressly warrants product to be free of damage or defect for a period of days After the day period has expired, the product is covered by the manufacturer's warranty A copy of *** *** warranty is copied below for reference The manufacturer's
warranty period is year from date of purchase and customer admits in their complaint that their most recent claim was outside of the warranty period We attempted to assist customer with their claim, however the manufacturer denied further action as the claim was outside of the warranty period As for the customer's claim of implied warranty, the manufacturer's warranty explicitly disclaims any implied warranty of fitness as stated in their warranty below Unfortunately, we are unable to assist the customer any further with their claim against the manufacturer and we would direct the customer to seek further remedy, if any, from them.*** *** 1-Year Limited Warranty*** ***, *** *** warrants your *** brand product and NUVO brand lighting fixtures to be free from defects in materials and workmanship for a period of (1) year from date of purchaseThis warranty applies only to the original consumer purchaser and only to products used in use and serviceIf this product is found to be defective, ***’s only obligation, and your exclusive remedy, is the repair or replacement of the product at ***’s discretion, provided that the product has not been damaged through misuse, abuse, accident, modifications, alterations, neglect or mishandlingThis warranty shall not apply to any product that is found to have been improperly installed, set-up, or used in any way not in accordance with the instructions supplied with the product.*** does not warrant and specially disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein*** specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said productThis warranty does not apply to ***, *** or *** brand light bulbs, unless specifically indicated on the products package

We have been working with the customer regarding resolution of this matter Customer was refunded for all but one of the items One of the items was lost by *** under customer's shipment Customer has filed a claim with *** We have provided requested documentation to
customer and will continue to assist in any way we are able Pending a change in circumstance, we consider this matter to be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The items the customer purchased are freight items and are not subject to the free return policy that the customer references.  This information is clearly marked on the product description and in our return policy which is referenced in every transactional email sent to the customer.  In addition, the customer's order was specifically marked that "FREE RETURN WAIVED BECAUSE OF PRICE DECREASE".  The customer verbally agreed to these terms prior to placement of order.  Customer was not charged any shipping charges by Lighting New York.  Customer was responsible for the return shipping fees.

We are sorry that you had a negative experience with us.  It appears that there was an issue with [redacted] delivering the packages, they have been returned to the shipping warehouse as undeliverable, we are processing the refund for you now and you will receive a seperate notification via email once...

that has been completed.  We apologize again for any inconvenience.  Please let us know if we may be of any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The business is relying upon an EXPRESS warranty to state that they have no responsibility with respect to a fixture that blew up 14 months after the sale.  There is an IMPLIED warranty that the fixture would last longer than 14 months and that it was wired properly.  Under the California consumer protection laws, manufacturers cannot escape implied warranties by stating that there is no implied warranty.  There always is.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer stated in email to us on 10/** that he received a second box which had the missing components.  Content of that email below:I received a second box today with an additional lamp shade which I didn't require, but I finally have the electrical components for the lamp. Thank you, if you respond to the Revdex.com I'll accept the resolution now. Please advise if this matter is closed or if additional action required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We had no knowledge of any defect at the time the request to return was made.  At the time, customer stated that the "quality of the light was not as they expected".  Customer also never indicated that the item had been installed.  When the item was returned and inspected, it was...

missing parts and had evidence of installation.  We advised customer that the refund was being denied for this reason.  Customer made no indication at that time of the defect they now claim and no evidence of that defect was apparent at time of inspection.  Customer's response from email: "Are you kidding me?  Then ship it back to me immediately or I will log a case with the Revdex.com and file a claim with my credit card.  I could've easily ordered the same light on [redacted] or other online providers that wouldn't rip off a customer for a light that was of terrible quality.  I am shocked by this level of customer service."  Fixture is being returned to customer as they requested.

As stated previously, the customer's complaint appears to be with the manufacturer, we have no control over the manufacturer's warranty and have done all that we can to advocate on the customer's behalf.  We have no further recourse in this matter.  Please advise customer to file complaint with manufacturer.

Manufacturer has been unable to provide item back to customer.  Customer refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that 
 
 Unfortunately there was an issue of one of the items in which I returned being lost in the mail. I'm dealing with that issue with the courier that I used which is [redacted] and that situation has nothing to do with my complaint as a whole. Yes, there were refunds given for all returned items, but my main issue is the refusal of Lighting New York to pay for shipping. The product brand I purchased is supposed to come with a "no hassle" free return policy and there was and still is a refusal to reimburse me for my shipping fees as I paid for the shipping.  The items purchased were a misrepresentation of what I initially ordered, the mirror was supposed to be bronze as stated in the description,  but also had this awful "red color" bleeding through. I was told that was the way the mirrors were supposed to be. I sure anyone who orders a brand new bronze car, and upon receiving it, sees red "blotches" though out the color won't deem their car as "that's the way it's supposed to be." I sent pics to support my dissatisfaction,  and still no compliance. Let's not forget the "no hassle guarantee. "
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the light and I believe I accurately filed the return as "poor quality" given the light flickered continuously upon installation.  There is no way we would have known the light was of poor quality had we not installed it.  I should be reimbursed for the product in full.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Although all evidence indicates that all four fixtures were delivered to the customer and we have no recourse in this matter due to the customer's actions and refusal to cooperate, in good faith we are processing the refund to resolve this matter.  The amount of $102.00 has been refunded to the customer's card and will appear on his statement in 2-3 business days depending on his financial institutions processing time.

Sorry for the miscommunication.  We will process your return and send you return labels to your email within 1-2 days.  You will receive refund when items are returned.  Please let us know if we may be of any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have received no such e-mail. Furthermore, a check of their website indicates that they have 100+ of these lamps in stock. As it did when I ordered the lamp. I see not reason they can't replace my part with one of their existing lamps while they wait for the manufacturer to send the part to replace unsold inventory. I believe they are purposely lying to their customers about stock on hand and status of their orders. Please see link to their website and screenshot below indicating 100+ in stock to the right. Again they sent me no such e-mail. [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A no charge replacement order has been placed for the missing item.  We apologize for any inconvenience that may have been caused.  Please let us know if we may be of any further assistance.