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New York State Electric & Gas Corp.

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Reviews New York State Electric & Gas Corp.

New York State Electric & Gas Corp. Reviews (275)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Heap did make them aware of the pending payment and they called me to argue with me over the phone and not talk to me in a polite respectful way They also argued that they sent a disconnection letter in April to have my services turned off before May 13th if I did not pay , I made a payment and also no other disconnection notice after that Only a bill to make a payment and I was trying to make a payment for a week and they can look in my call records but the automated system kept bouncing me back and forth and I am always on hold for over twenty minutes This did not solve any issues as when I try to talk to a supervisor they sent it and when someone called me to state they received my complaint they were rude and I do not want to talk to someone who is disrespectful They told me over the phone heap does not hold an account for payment that I have to make payments until heap kicks in I advised Medicaid and heap advised me that they do put a hold on the account as that's what heap is for is when you are strugglingIf I had money to make payments why would I need heaps help ?? Regards, [redacted]

The following letter was sent to Ms [redacted] as the company's response to her concerns Attempts to reach by phone were not successful Dear Ms [redacted] , This letter will serve to acknowledge your case, referenced above, with the Revdex.com (Revdex.com)I have tried to reach you by telephone to discuss your concerns regarding your accountSince I have been unable to reach you, I am sending you this letterYou are questioning a balance of $That balance is owed by you to NYSEG through 8/9/at [redacted] ***On 8/10/you entered into a Guarantee program with the Department of Social Services for six months (still residing on [redacted] **.) which ended on 2/10/As of 2/11/a new account with a zero balance was started on [redacted] The $ balance was sent to collections because NYSEG will not hold you directly responsible for the amount as an on going condition of serviceHowever, that amount is still owed by youThe balance was initially sent to CPA Collections on 2/15/They attempted to contact you by letter on 2/15/mailing it to the [redacted] address as you were still residing thereThis balance continued with them until 2/14/ Subsequently that balance was then transferred to NYSEG's secondary collection agency Solomon and Solomon P.C because there was no response from you to CPASolomon and Solomon P.Csent you three letters (attached) to your then address of [redacted] advising the balance of $had now been placed with them (where it remains today)The letter dated 7/24/indicate that your account has been referred to the national credit bureaus Since this is a collectable unpaid balance owed the company will not remove any negative marks on yourcredit reportPlease contact Solomon and Solomon P.Cat to make arrangements on the balance In summary, you have a balance owed that is with the above mentioned collection agency for $ before DSS placed you on a guarantee program (see attached billing history) and a balance owed to NYSEG on your current account for charges accrued since that DSS program endedThe post DSS NYSEG balance is on your current account which is currently rolled into the company's If you would like to discuss the matter, please contact me at the phone number listed belowI can be reached Monday through Friday between the hours of 8:00a.mand 4:00p.mat Yours Sincerely, Mark [redacted] Appeals Department

This letter is in response to the complaint received by the Revdex.com from Ms [redacted] regarding the invoice for service located at [redacted] ***.? ? ? NYSEG is in compliance with HEFPA please see belowNYSEG obtains meter readings for Ms [redacted] ’s address regularly, the reads for this address are obtained during the odd monthsDue to unusually frigid weather and several storms that have affected the area NYSEG was unable to read the meter January and March 2018.? NYSEG encourages customers to provide readsPage of every invoice as seen below, NYSEG provides the option to be enrolled via text, email or phoneA new meter was installed one month into the customers service.? This meter solely reflects the usage of this customer; the estimates were based off of the previousmonths of usageUnfortunately, the customer has used more energy than the previous yearNYSEG offered an installment plan to spread out the cost of the larger billThe bill has since been paid in full.? In conclusion the energy was consumed; due to events outside of the company’s control Meter reader was unable to read meter for January and March The options for a customer to enroll in meter reading reminders via email, text or phone alerts is on page of the invoice monthly.? Sincerely,? ? Simone, Analyst? ? ? RG&E Customer Appeals ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Revdex.com complaint ID # [redacted] ? ? ? I have attempted to reach Mr [redacted] several times since the company received the complaint from the Revdex.com.? Each attempt resulted in no answer and a message stating “the person you are trying to reach has a mailbox that is not set up”.? I also attempted to reach the customer of record (Mr [redacted] is not the customer of record or an authorized party to discuss this account) which had the same result.? I have sent him an “unable to reach letter” and held the account until 9/4/for him to respond to the letter.? Should Mr [redacted] contact the Revdex.com again please refer him to Mark at NYSEG at [redacted] ? Thank you, ? Mark L Analyst-Team NY Customer Appeals Department [redacted] v

? I have reviewed [redacted] ***’s concerns and offer the following response to the above mentioned complaint.? ? NYSEG records indicate that Ms [redacted] was removed from budget from being delinquent with paymentsThe last payment NYSEG received from the customer was October 23, 2017.? December 26, an invoice of $was mailed out, no payment was received as a result Ms [redacted] was removed from budgetJanuary 23, an invoice for $was mailed to Ms [redacted] reflecting current charges, past due charges and a cancelled budgetHEAP applied a $grant February 5, to prevent services from being disconnected for non-paymentIn addition to the HEAP grant the customer had $in credits from her budget that came forward.? Ms [redacted] currently has credits of $90.44; she is no longer past due nor in danger of being disconnected for non-payment.? Ms [redacted] is able to get back on budget due to being current In conclusion, Ms [redacted] has credits on the account for $she has the ability to enroll in budget at any time.? Yours Sincerely,? Simone W [redacted] Appeals Department NYSEG Executive Office ? ? ?

Please see the attached response.? Should you have any questions or need additional information, please call [redacted] at 1-800-231- Appeals contact was made today with Ms [redacted] As requested, a monthly deferred payment agreement for the final account balance has been negotiated and activated.? A letter will be mailed to Ms [redacted] verifying the above case resolutionMs [redacted] is? satisfied and she has been given my name and phone#She agreed to call me back if needed.? Should you have any questions or need additional information, please feel free to contact me at1-800-231-2888, Monday through Friday between the hours of 8:00a.mand 4:30p.m.? Sincerely,? [redacted] ? NYSEG? ? Executive Office? Appeals Department

The company left message for Ms [redacted] to contact the company to discuss her concerns There has yet to be a reply The company has sent the attached letter with contact information and concerns will be addressed if/when she responds

Hello, thank you for responding and thank you for clarifying what you can do, I appreciate this On the notice that was left for me it only stated that a payment needed to made to the account by the date that was on thereactually it gave us hours(which was done right away) I find it hard to believe that it was MY responsibility to make sure that their system posted to my account Their customer service hours are between 7a and 7pI paid this before or around the time they left for the daythey should have a list or someone check accountsthis is NOT my responsibilityI did as I was told by a noticewhich was verifiedTheir system could tell me that a payment was made on this datethen why was it over looked BEFORE my power was shut off? It was such a small amount, was it really worth it?! (literally $and some change) I total bill due was only $152!!!! Thank You again for your timeI greatly appreciate itI definitely believe that NYSEG really needs to be looked into, especially in there customer service/billing departments!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have responded to her and left numerous times in the last 2weeks and have not got any call back from her Regards, [redacted]

Revdex.com complaint ID # [redacted] [redacted] , [redacted] I spoke to Ms [redacted] today I advised her that her NYSEG billing is correct but her supplier charges are not correct as of yet To give the supplier time to correct the charges I have held the account through her next billing when supplier should have the right amount billed She understands and has been provided my contact information Should she contact the Revdex.com again, please refer her to Mark at NYSEG Mark L [redacted] Analyst-Team NY Customer Appeals Department Phone # ###-###-#### Fax# ###-###-#### Email: ***[redacted] @***.com v

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe letter that is attached to there response is for [redacted] and an RG and E accountMy name is [redacted] and my account is with NYSEGI cannot accept it because it is not regarding my account, it's for someone else Regards, [redacted]

Please see the attached response Should you have any questions or need additional information, please call Rebecca [redacted] Appeals department has made two phone attempts to contact Ms [redacted] With each attempt, a machine message was left asking Ms [redacted] return my callMy name and phone # has been providedA letter will also be mailed asking Ms [redacted] contact this office to discuss the NYSEG account concernsA review of the account confirms NYSEG obtained meter reads every other month on regular cycle datesThree obtained reads were manually changed to bill for lower consumption more in line with previously recorded historyA field investigation confirmed the obtained reads were correct and the correct consumption was then billedAlthough electric consumption was not correctly billed, it has been confirmed the electricity was usedIn accordance with HEFPA laws and NYSEG tariff rules and regulations, the electric consumption can be billedNYSEG acknowledged the billing error and offered a deferred payment plan tailored to customer needsMs [redacted] declined this offerAppeals will be happy to further discuss the billing concerns with Ms [redacted] when she returns Should you have any questions or need additional information, please feel free to contact me at 1-800-231-2888, Monday through Friday between the hours of 8:00a.mand 4:30p.mRebecca [redacted] NYSEG Exec e Office Appeals Department

This letter is in response to the complaint received by the Revdex.com from Mr [redacted] regarding new service located at [redacted] ***. NYSEG’s Energy Services Installation team was awaiting the road permit from the State of New YorkThe permit was received 10/23/The Permit was forwarded to the appropriate field planner to begin the process of new service for the address [redacted] Mr [redacted] was advised the line clerk will contact Dig Safe NY on his behalf to have the lines marked at the new propertyOnce the lines have been marked NYSEG has business days to dig and install the pole at the new address weather/emergency services permitting. 11/7/Mr [redacted] was updated by a supervisor of the Energy Services Installation team reviewing the process for the completion of the projectSincerely, Simone, Analyst RG&E Customer Appeals

attached information was provided to Mr [redacted] today.9/7/Revdex.com complaint ID # [redacted] Mr [redacted] *** I contacted Mr [redacted] today I advised him that the resident living in the location prior to him requested to have the service turned off As NYSEG would with any customer we followed those instructions However in doing so the company also found faulty customer owned equipment Safety being of utmost importance (and the fact the request was to turn off the meter) the meter was turned off and removed for safety reasons It is now up to not necessarily Mr [redacted] to have the service repaired (most likely it would be the homeowner) but the service will need to be repaired and inspected before a meter will be set I advised Mr [redacted] to have the landlord contact NYSEG ESI Department to get this taken care ofShould Mr [redacted] or the Revdex.com have any further questions regarding this matter please contact me at the phone number listed below I can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat Mark L [redacted] Analyst-Team NYCustomer Appeals Department

Appeals contact was made with Mr [redacted] today and he confirmed an electrician has found a possible problem with his internal wiring that has caused an increase in electricity used and recorded by the meterI explained as the increase in use is due to customer privately owned equipment and not related to NYSEG equipment, there would be no adjustment to the billingA deferred payment agreement has been offered if neededMr [redacted] appreciated the contact and agreed to call me back if neededShould you have any questions or need additional information, please feel free to contact me at ###-###-####, Monday through Friday between the hours of 8:00a.mand 4:p.m.Sincerely,Rebecca J [redacted] NYSEG Executive OfficeAppeals Department

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Simone did nothing but pull up my account and list the information back that I had already given so no significant effort on NYSEG's part to resolve the claim which translates to really not caring Simone failed to look into the referenced phone calls and failed to take any responsibility for NYSEG's employee error in communicating my account status The credit offered or stated was nothing NYSEG did to resolve the problem as it was contributed by HEAP NYSEG has had a reputation for poor customer service and billing practices over the years and clearly nothing has changed Regards, [redacted] ***

I have reviewed Mrs [redacted] 's concerns and offer the following response to the above mentioned complaint Company records show that in the June 26, issued invoice Mrs [redacted] 's ESCO (EiigoEnergy NY LLC) double billed herThey billed her kwh ($115.50) and Kwh ($125.12) The correct amount was the latter of the two NYSEG has been in touch with Eligo and they confirmed they will be sending a refund check to NYSEG for $They stated that the check would be cut on Thursday 2/1/When the company receives the check it will be credited to her NYSEG account.It should be noted as a quicker way to correct the issue the company canceled the invoice that was issued to her on 1/23/with the hopes they would credit the $in that processWhen the invoice generated the credit was not on it so they will be sending a refund check to NYSEG insteadFurther, both the invoice from 1/23/and the rebilled one on 1/26/only had NYSEG delivery charges on themShe will be billed by Eligo next month for two months of supply costs If you would like to discuss the matter, please contact me at the phone number listed belowI can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat [redacted] Sincerely, Mark L [redacted] Appeals Department NYSEG Executive Office

Revdex.com Case # [redacted] [redacted] ** [redacted] **, [redacted] Good Afternoon, I spoke to Mr [redacted] today regarding his concerns about not receiving correspondence from NYSEG He advised that he is receiving collection activity notices through the mail (which is the only way they are issued) but not the invoices I confirmed with him that the mailing address on the collection activity is the same as the mailing address on the invoices There is no way for NYSEG to determine why he is not receiving them as they are being issued with the correct address As far as e-billing, he stated he received the enrollment e-mail that was sent when he signed up for online billing That advises that the customer must change email settings to receive the e-mail reminder for the invoice correctly He stated he will check further on that Lastly, I advised him of the timeframe in which his invoices generate each month and if he hasn’t received an e-mail reminder eh can check his online NYSEG account to see if one has generated Mr [redacted] is satisfied at this time If he needs further assistance please refer him to Mark at NYSEG at ###-###-#### Thank You, Mark L [redacted] Analyst-Team NY Customer Appeals v

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] there was nothing about reading the meter and sending only one bill I am ok with them waiting for [redacted] but [redacted] was suppose to be reported too for the double billingI tried to click on both of them because I wasn't sure which one was the problem with the money

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Address: PO Box 5224 Jacc Attn: Cust. Assistance/NYSEG, Binghamton, New York, United States, 13902-5224

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