New York State Electric & Gas Corp.

I have reviewed Mr***'s concerns and offer the following response: The service listed above was a new construction with the meter activated on 6/15/with a read of zeroThis is an heating electric meterUse was very low until November At that time the heat would have
been turned on an use naturally would have increasedThe company read the meter 10/5/and again on 12/5/during that day period the meter recorded KwhThe meter was not read again until 2/2/where it was read at (which would have billed Kwh)This came back as "implausible" and was rejected by the billing systemA representative reviewed this and changed the read to This resulted in the account not being properly billed the other 10,KwhThe next actual read was taken 4/3/at which verified the read was correct and since the reads are sequential it billed out according which shows use in one month as KwhThis is not correct as the 2/2/read should have been not the company adjusted I have had the reading adjusted back to the correct on 2/2/which will actually lower the charges because the supply rate for February was lower than AprilI have enclosed the previous invoices and the new invoice for comparisonIt is also highly suggested that Mr*** contact NYSEG to get on the customer read program. If you would like to discuss the matter, please contact me at the phone number listed below. I can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat *** Yours sincerely, Mark *** Appeals Department NYSEG Executive Office

Prior to this office receiving this case from the Revdex.com Mrs***’s concerns had been addressed. The pole in question has been set and service will be installed within business days. I spoke with Mrs*** and she is satisfied at this time. If the Revdex.com or Mrs
*** has any further concerns regarding this matter I can be reached at Thank You, Mark *** NYSEG Executive Office

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

The company has tried to contact Mr*** since Revdex.com case was received. There have been messages left that resulted in no return phone call. The attached letter was sent to Mr*** today. His concerns will be addressed if/when he responds

I was able to leave a message on 4/1/on Ms***'s voicemail with my contact information. In an effort to reach her today I tried the same number again and received a message from the operator with a code. Looking up the code it states the customer is out of prepaid minutes.
With that I have sent her the letter attached and held her account until 4/for her to return my call. I will discuss her concerns with her if and when she contacts me back

This is an update on my caseThe email I received from your company stated that I had to restate what I wanted from NYSEC to rectify my complaintI am requesting NYSEC to either send a landscaping company to prune damages trees correctly, or if trees are unsalvagable then I want the mutilated
trees removed and new trees plantedI have sent you a photo of the two decapitaed trees in front of my home that now diminishes the curb appeal of my home and the value of my propertyIt is an eyesorePlease reply

Apologies. The pole issue is in regards to the *** complaint. *** is a different case

I spoke to Mr*** on 4/7/2016. I listened to his concerns regarding his phone number being listed on his NYSEG account information. I advised him that the company not only uses a number listed on his account for credit reasons but also in regards to emergencies, unplanned
outages and other critical reasons. I advised Mr*** that I would make sure his phone number is not on the acocunt (and representitives should not be asking for it). Mr*** understands that in the event his account goes into collections the only form of contact to advise will be the notices sent in the mail and then the field activity. Mr*** is satisifed at this time.Any further questions please contact me.Mark L***NYSEG Appeals Department***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not contact the arborist back because in the message he stated that someone on or around my residence gave him permission to leave the debris in my yard which is not true I was home at the time that they asked and it was verbally agreed between myself (the property owenr) and one of the crew members that they could do "future maintenence " as long as they cleaned up the debris, and didn't drop and debris on the houseThe crew members responces was that they would be back within a weekBut now arum is stating someone gave them permission to leave it even though there were many calls and complaints from myself and the only other resident of the property to the company asking when they were going to remove the debris Regards, *** ***

I spoke with Marc at NYSEG and he stated the response attached was for the wrong customer and he stated he spoke with the consumer, took a payment, and set up payment plan, and she is all set, complaint should be resolved

Dear Beth, I have reviewed Michelle A Hubbel concerns and offer the following response to the above mentioned complaint NYSEG Supply Service consists of variable electricity supply and transition charges and a fixed delivery chargeCustomers may choose to purchase their electricity
supply from a supplier other than NYSEG (also known as an energy services company or ESCO)If customer purchases their supply from an ESCO what they pay for their electricity supply will depend upon the agreement with their ESCOTheir NYSEG delivery and transition charges will remain the same with any choice they make. Customers can visit the following website for a list of current suppliers: http://www.nyseg.com/UsageAndSafety/energysupplier/electricitysuppliers.html NYSEG and RG&E customers who are part of the day/night rate options may see an increase in their billing.The bill increase is a direct result to the wholesale price increase due to an increase in demand and the frigid and historic low temperatures including for example those experienced during the month of January.NYSEG and RG&E do not make any profit on the supply charges that appear on their billIf you would like to discuss the matter, please contact me at the phone number listed below. I can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat ***Yours Sincerely, Simone W*** Appeals Department NYSEG Executive Office

The following letter was sent to Ms*** as the company's response to her concerns. Attempts to reach by phone were not successful Dear Ms***, This letter will serve to acknowledge your case, referenced above, with the Revdex.com (Revdex.com)I have tried to reach
you by telephone to discuss your concerns regarding your accountSince I have been unable to reach you, I am sending you this letterYou are questioning a balance of $That balance is owed by you to NYSEG through 8/9/at *** *** *** *** *** ** *** *** ** ***On 8/10/you entered into a Guarantee program with the Department of Social Services for six months (still residing on *** *** **.) which ended on 2/10/As of 2/11/a new account with a zero balance was started on *** *** The $1542.82 balance was sent to collections because NYSEG will not hold you directly responsible for the amount as an on going condition of serviceHowever, that amount is still owed by youThe balance was initially sent to CPA Collections on 2/15/They attempted to contact you by letter on 2/15/mailing it to the ***
*** ** address as you were still residing thereThis balance continued with them until 2/14/2014. Subsequently that balance was then transferred to NYSEG's secondary collection agency Solomon and Solomon P.C because there was no response from you to CPASolomon and Solomon P.Csent you three letters (attached) to your then address of ** *** *** *** *** ** *** advising the balance of $had now been placed with them (where it remains today)The letter dated 7/24/indicate that your account has been referred to the national credit bureaus. Since this is a collectable unpaid balance owed the company will not remove any negative marks on yourcredit reportPlease contact Solomon and Solomon P.Cat to make arrangements on the balance. In summary, you have a balance owed that is with the above mentioned collection agency for $1524.82 before DSS placed you on a guarantee program (see attached billing history) and a balance owed to NYSEG on your current account for charges accrued since that DSS program endedThe post DSS NYSEG balance is on your current account which is currently rolled into the company's . If you would like to discuss the matter, please contact me at the phone number listed belowI can be reached Monday through Friday between the hours of 8:00a.mand 4:00p.mat 1.800.231.2888. Yours Sincerely, Mark *** Appeals Department

Please see the attached response. Should you have any questions or need
additional information, please call Rebecca J*** at ###-###-####. NYSEG's Appeals department received a New York *** *** *** (***) case regarding this matterThe results of contact with Mr
*** and case resolution are as follows: NYSEG found safety issues with the privately owned meter box (pan) that houses the electric meterOn July 1, 2015, due to safety concerns and the possibility for hazardous conditions, the electric meter was removed until repairs could be made by Mrand Mrs***Conditions were made safe and on July 2, 2015, NYSEG re-set the electric meter and energized the serviceShould you have any questions or need additional information, please feel free to contact me at ###-###-####, Monday through Friday between the hours of 8:00a.mand 4:p.m. Sincerely, Rebecca J***NYSEG Executive OfficeAppeals Department

The attached letter and invoice was sent to Ms*** in response to her concerns. The only mailing address on file for her is the address from the case however all indications point to the fact that she most likely resides thereThis letter will serve to acknowledge your case, referenced
above, with the RevDex.com (Revdex.com)I have attempted to reach you by phone but have been unsuccessful other than leaving you voicemails on the phone number you provided to the Revdex.com (***)NYSEG records show that service was in your name at the above mentioned address from 2/5/to 7/22/According the final invoice sent to you on 7/27/(that you actually requested a copy of on 9/19/and I have enclosed with this correspondence) the account ended with a balance owed to NYSEG of $Since that was not paid accordingly the company sent your information to the collection agency of Penn Credit on 8/27/There were no payments or arrangements made with Penn Credit in the year following which resultedin your account being sent to Solomon & Solomon (6/15/2016) to further attempt to collect on the balance owedSince the balance was sent to them in June that is what they are reportingas an opening dateThe balance owed is clearly from a final invoice sent to you on 7/27/2015. This is a valid balance owed by you. In regards to the company discussing your information with another party other than yourself company records indicate that other than your call to the customer relations center on 9/16/(as mentioned above) there has been no conversation regarding your account since 3/9/2015when you called to complete a financial statement. If you would like to discuss the matter, please contact me at the phone number listed belowI can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat 1.800.231.2888. Yours Sincerely, Mark *** Appeals Department NYSEG Executive Office

This letter is in response to the complaint received by the Revdex.com from Mr*** *** regarding new service located at *** *** *** *** *** ** ***. NYSEG’s Energy Services Installation team was awaiting the road permit from the State of New YorkThe permit was
received 10/23/The Permit was forwarded to the appropriate field planner to begin the process of new service for the address *** *** *** *** *** ** *** Mr*** was advised the line clerk will contact Dig Safe NY on his behalf to have the lines marked at the new propertyOnce the lines have been marked NYSEG has business days to dig and install the pole at the new address weather/emergency services permitting. 11/7/Mr*** was updated by a supervisor of the Energy Services Installation team reviewing the process for the completion of the projectSincerely, Simone, Analyst RG&E Customer Appeals

February1, ID# *** Name: *** *** NYSEG Account #: *** Dear ***, I have reviewed Mr***’s concerns and offer the following response to the above mentioned complaintNYSEG Supply Service consists of variable electricity supply and transition
charges and a fixed delivery chargeCustomers may choose to purchase their electricity supply from a supplier other than NYSEG (also known as an energy services company or ESCO)If customer purchases their supply from an ESCO what they pay for their electricity supply will depend upon the agreement with their ESCOTheir NYSEG delivery and transition charges will remain the same with any choice they make. Customers can visit the following website for a list of current suppliers: http://www.nyseg.com/UsageAndSafety/energysupplier/electricitysuppliers.html NYSEG and RG&E customers who are part of the day/night rate options may see an increase in their billing.The bill increase is a direct result to the wholesale price increase due to an increase in demand and the frigid and historic low temperatures including for example those experienced during the month of January.NYSEG and RG&E do not make any profit on the supply charges that appear on their billIf you would like to discuss the matter, please contact me at the phone number listed below. I can be reached Monday through Friday between the hours of 8:a.mand 4:p.mat Yours Sincerely, Simone W*** Appeals Department NYSEG Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The attempts to reach me were during my work hours and I could not answer at those times I have been authorized on the account for years since I had to pay $for a termination at that time NYSEG has been making alot of mistakes and trying to hold us accountable lately including but not limited to estimating oyr usage for months and then sending us a bill for the difference and expecting a low income family to pay months worth in one shot, and not switching all information like myself being authorized on the account when we moved My fiance has made an agreement with NYSEG but I am not going to end my complaint until they hold up their end of said agreement of placing our entire balance of $in a payment agreement of $extra per month for a total of $per month with $down payment I will email when said agreement is complied with.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have responded to her and left numerous times in the last 2weeks and have not got any call back from her
Regards,
*** ***

See attached as company's final response to case.6/10/2016Revdex.com Case # *** ***
*** *** ** *** *
*** ** ***I spoke to Ms*** today. She stated that she still had not power after she had met the requirements after being disconnected for credit reasons. I had
the field go out to the location and there was an error with the reconnect. The field has turned the meter on and everything should be fine at this point (Ms*** was not home to verify this). I advised her that if she get home and finds no power to call the company and someone would be dispatched to investigate the situation and return power.Ms*** is satisfied with this explanation.If the Revdex.com or Ms*** has any further concerns regarding this matter I can be reached at 1***. Thank You,Mark L***NYSEG Executive Office

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not contact the arborist back because in the message he stated that someone on or around my residence gave him permission to leave the debris in my yard which is not true I was home at the time that they asked and it was verbally agreed between myself (the property owenr) and one of the crew members that they could do "future maintenence " as long as they cleaned up the debris, and didn't drop and debris on the houseThe crew members responces was that they would be back within a weekBut now arum is stating someone gave them permission to leave it even though there were many calls and complaints from myself and the only other resident of the property to the company asking when they were going to remove the debris Regards, *** ***