NewAcme

When the customer contacted us, we already responded right awayWe sent buyer paid return labels so the buyer could return to us for full refundBut till today, buyer still did not return to us yet ? Thanks Mike

We have emailed the buyer times when buyer contacted us, we emailed back to buyer same day when buyer first contacted usCan you please ask buyer to check her email and also junk box? To return to us, below is return instructionPlease note, item must be returned in original condition and original package.Please provide return tracking number once you returned to us.Our return address is Bill YS Main St, suite Houston TX 77025.You can ship by Fedex or UPS.? Please DO NOT ship by USPS, as USPS does not deliver to usWe will issue refund once it is returned to us.Please be sure to let us know the return tracking once you shippedthanks a lot.? ? Mike

When the customer contacted us, we already responded right awayWe sent buyer paid return labels so the buyer could return to us for full refundBut till today, buyer still did not return to us yet Thanks Mike

[redacted] we are so sorry for the issuesWe already agreed to ship you a new net to replace itWe are still working on the new net shipment due to temporarily out of stock.? We will let you know once we shipped to you ? thanks Mike

Hello-I recently filed a complaint that I would like to close-the seller has sent us a replacement for the defective item that we had originally received It was Complaint # [redacted] and it was filed with the Revdex.com of Alaska, Oregon and Western Washington Thank you so much for all of your assistance Please let me know if you need any further information from me [redacted] Sent from my iPhone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? If I am unable to resolve with a new instruction set, I will inform

Complaint: [redacted] I am rejecting this response because: I am a bit confused I had ordered the 15ft trampoline and according to the instructions that were sent to me, what I mentioned in the prevuous message is what was needed to build it ? I have attached a photo also I had emailed and called the telephone number and email address that is shown on the site

I am so sorry to hear thatWhere did you send us emails and which number did you call? I think the instruction has something wrong, you only need upper pole and lower pole, and screws for eachCan you double check and assemble it? You will see you do not need there parts you asked thanks

coop was shipped by fedex on April at 10:amMy father saw a FedEx truck on our street that Saturday and asked the driver if he could take the boxes and he did take them without me knowingMy father was trying to help but what happened is it was giving to FedEx express not FedEx and FedEx had to locate these boxes since FedEx express picked them upI informed eBay that these packages gad been in FedEx hands a week ago last Saturday but they did nit seem to careThey found the packages and according to tracking you will get them tomorrowI will close this case as well as PayPal when I get my refundBut I do have proof these boxes were shipped a week ago last Saturday as I have FedEx stating it on my answering machineComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

I am so sorry to hear thatWhere did you send us emails and which number did you call? I think the instruction has something wrong, you only need upper pole and lower pole, and screws for eachCan you double check and assemble it? You will see you do not need there parts you asked thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Can you please email us to *** with your order number? The instruction has something wrongHave you tried to assemble it? We can email you a new instruction as well

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If I am unable to resolve with a new instruction set, I will inform

I think this may not from our businesswe do not have a customer under this name, or anyone under this namewe also contacted the customer after we got this message, and this customer never response us back

We have emailed the buyer times when buyer contacted us, we emailed back to buyer same day when buyer first contacted usCan you please ask buyer to check her email and also junk box? To return to us, below is return instructionPlease note, item must be returned in original condition and original
package.Please provide return tracking number once you returned to us.Our return address is Bill YS Main St, suite Houston TX 77025.You can ship by Fedex or UPS. Please DO NOT ship by USPS, as USPS does not deliver to usWe will issue refund once it is returned to us.Please be sure to let us know the return tracking once you shippedthanks a lot. Mike

We bought the trampoline from Exacme through ***.com I believe that the parent
company is Newacme The purchase was made under my husband's name, *** *** with the same email address: ***@gmail.com The company has contacted us--they offered us a full refund if we sent back the trampoline We told them this was not an acceptable resolution as it would require us to disassemble a huge trampoline and ship it back to them I can forward the chain of emails and the receipt but I don't see how this could be necessary when we have been in contact with them via email through ***.com

We bought the trampoline from Exacme through ***.com I believe that the parent
company is Newacme The purchase was made under my husband's name, *** *** with the same email address: ***@gmail.com The company has contacted us--they offered us a full refund if we sent back the trampoline We told them this was not an acceptable resolution as it would require us to disassemble a huge trampoline and ship it back to them I can forward the chain of emails and the receipt but I don't see how this could be necessary when we have been in contact with them via email through ***.com

When the customer contacted us, we already responded right awayWe sent buyer paid return labels so the buyer could return to us for full refundBut till today, buyer still did not return to us yet
Thanks
Mike

The company has contacted me and offered to ship a replacement part

***
we are so sorry for the issuesWe already agreed to ship you a new net to replace itWe are still working on the new net shipment due to temporarily out of stock. We will let you know once we shipped to you
thanks
Mike