Newad

For the month of July 2018, *** decided to purchase advertising through NewAd. After receiving and confirming the first round of ad material on July 4th, 2018, NewAd's communication was subpar and ceased altogether until an invoice was received via email on December 5, 2018 (timeline below):

July 20, 2018 - email sent to *** and *** (NewAd account manager and sales rep) with 2 new videos (zip file and *** Drive - multiple emails from *** Drive should have been received) - no response received

July 25, 2018 - Sent follow-up email to *** and *** to make sure they received the videos from the week before plus sent new static ads

July 25, 2018 - automatic email received from ***'s inbox saying (as of July 20, 2018) she is no longer at NewAd. No clarification or courtesy call received from anyone to let me know who will be our contact or what is going on (Keep in mind our new videos and artwork were just sent)

July 25th, 2018 - email sent to *** and *** (NewAd staff from ***'s automatic email) asking to update me as to who is our contact with NewAd is ASAP.

After July 25th, 2018 at 2:21pm, I received a call from *** where she informed me "she wasn't sure what ads were running and if I could resend to her." Being shocked with this comment, I told *** to investigate and get back to me with what ads were running and where.

After this conversation with *** I received no further correspondence from her until December 5, 2018, which included the invoice. Since no further communication was received, I was left to assume the ads were not running. Nonetheless, I am certain that the additional videos I sent *** and *** were never published ***.

*** has yet to receive sufficient, clear evidence that any of the new ads were published. We received an e-mail thread on December 21, 2018 with just the following written "Please see below ***." from ***, VP/Partner of NewAd, with attachments named "***." Needless to say, there was no detailed breakdown or description of attachments.

After emailing further with ***, VP/Partner, we have received nothing but hostility and vague responses with demands/threats to make payment.

Below is the last correspondence received from *** on December 27, 2018:

*** and *** (Owner and Founder of ***),

I've talked to my CFO today and he's looked into this matter and confirmed (as I did) that your campaign ran.

Please pay and if we don't receive full Payment within 10 days, we will transfer to our external lawyers for collection.

We are done discussing this matter.

This is our final communication it's up to you now to pay or we are going to send to collection. I will not be replying to any further correspondence.

Thanks,

***
Partner/EVP
newad
XXX XXX XXXX Direct Line

Given the series of events that occurred, the level of customer service and hostility received, *** has offered and continues to offer a payment of $10,000 to NewAd to resolve the invoice in question.

*** sincerely wants to see this issue resolved; however, it is simply not just or right to pay the full invoiced amount with the level of service, lack of communication, and hostility received.

Thank you,

***
***
Director of Operations