Newgistics, Inc.

Newgistics has researched the status of the package based on the RMA# provided and found that we have not received the package the consumer gave to the USPS to initiate the return. The consumer should work directly with the local post office
that they gave the package to, using the
return receipt that was given to them by the post office, and the merchant to resolve the issue

Dear ***:We are sorry to learn that you had an issue with your order Inquiries and concerns regarding the status of a package should be addressed by the merchant with whom you have a direct relationshipDue to privacy policies and contractual obligations as a standard mail shipping
provider, Newgistics must refer consumers with questions or concerns back to the merchant However, Newgistics will work with the merchant to answer questions about packages in a timely manner

Complaint: ***
I am rejecting this response because:
I need my $Cause someone has stole my products.
Regards,
*** ***

We are sorry to hear about the issue the consumer had with their order The merchant, due to privacy agreement, prefers to work directly with the consumer on customer service related questions So we are advised to encourage the consumer to contact the merchant directly and ask the
merchant to file an investigation We will work with the merchant to resolve and issues related to the service we provided

Newgistics is sorry to learn of your issue We have contacted the merchant that you ordered the product from and opened an investigation on your behalf As a direct customer of the merchant, they will remain your single point of contact in regards to the status of your order.
You should be hearing from the merchant shortly

Complaint: ***
I am rejecting this response because: This business does not meet the criteria for the term Business As I said, it was more like a residential call line than a professional call to follow up on this order I would never have used this carrier and my Christmas gifts would not have arrived had I not called Macy's and informed them of this Carrier's lack of communication and tracking
Regards,
*** ***

Thank you for bringing these issues to our attention. We realize the parcel is important to you and are doing everything we can to fix any inconvenience this may have caused. We have opened an investigation into the loss of your parcel with the US Postal Service, and you will receive updates on this claim from the merchant you were doing business with. As a direct customer of that merchant, please note that they should remain your single point of contact with regards to this issue. Due to Newgistics' relationship with the merchant, we are asked to refer all customer inquiries back to them, but please know we are working diligently with them to resolve this issue. We extend our sincere apologies for any inconvenience this may have caused

We are very sorry to learn that you had an issue returning an item In order to fully research the status we would need a return label barcode to provide further information on when the item was received by AT&T's vendor (ATC) However, from what you have provided, it sounds like
you used a Newgistics return label for our customer (AT&T/ATC) by mistake to return another merchants product (JBL Cinema Base - not a Newgistics Customer) If that is correct, then AT&T's vendor (ATC) would have the returned item that you had actually wanted to send to JBL Cinema Base The standard operating procedure for ATC (AT&T vendor) when receiving product that doesn't belong to AT&T is to return it to the consumer Therefore, since you have not yet received the product from ATC, we recommend that you contact ATC to facilitate recovery. We understand your frustration However, Newgistics is not at fault in this situation. Sincerely, Newgistics

We are sorry to learn that the consumer had an issue with their order As the consumer is a customer of the merchants, the merchant has directed us to refer all customer service inquiries on order status back to the merchant for them to manage directThe merchant will then contact Newgistics
and we will work directly with them to resolve any issue related to our service

Complaint: ***
I am rejecting this response because: I have stated multiple times to at&t that when they received my package the materials I packaged the phone in are missing out of the box and my phone was not sent in that condition which means that somebody illegally opened my package which is a federal offense and I will be contacting a lawyer if this issue is not resolvedI request that a investigation is opened about who my package in the time is was handled by your company.
Regards,
*** ***

Newgistics is sorry to learn that the consumer has rejected our response.  We have been in contact with the merchant and they have provided us photos of the consumers return package that were taken when they received the parcel showing the box was not damaged in transit.  We have learned that the merchant sent the phone back to the consumer because the consumer did not follow merchants guidelines on how to properly package the device inside the box before returning the parcel.  The merchant has told us that because the consumer did not follow the instructions provided the phone was damaged but not as a result of our service.The consumer needs to resolve their issue with the merchant who has rejected their return due to failing to properly package the device before returning it to the merchant.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I thank you Revdex.com for your help, I found that honesty and transparentcy is still the best policy, and I also thank [redacted] for his effort in locating the package I'm satisfied have a great day. Blessings [redacted]

Newgistics is sorry to learn that the consumer had an issue with the delivery of their order.  As a workshare partner of the United States Postal Service, Newgistics picks up parcels from the merchant and via our network injects the packages deep into postal network to the local USPS post...

office.  The post office manages deliver of the parcel to the consumers location.  The consumer should contact the merchant to notify them of the damage.  The merchant will work directly with the consumer to provide support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry to learn of the issue the consumer had with their order.   We've conducted an investigation into the issue and have spoken with our local courier and the supervisor of the [redacted].   We can confirm the package was delivered to the [redacted]...

[redacted]  But unfortunately the USPS did not scan the package and therefore can not provide a status update.  We recommend that the consumer contact the retailer (whom they are the customer of) to discuss next steps.  Newgistics will work with our customer (the retailer) on any further information required.

Newgistics has contacted ATC on your behalf to help recover the product you shipped to them in error. We’re happy to report that ATC has located your item and is shipping it back to you. ATC has taken the appropriate steps to return your parcel as soon as it was identified. You should expect to receive your parcel within 5 to 7 business days.  We thank you for patience and understanding.

We're sorry to learn that you have had an issue with your return and apologize for the delay.  I've researched the status of your order and can confirm that the parcel has been picked up (scanned February 22, 2016 in Commerce, CA).  The parcel is en route to the merchant you...

placed the order.

Newgistics is sorry to learn that the consumer has rejected our response.  We have been in contact with the merchant and they have provided us photos of the consumers return package that were taken when they received the parcel showing the box was not damaged in transit.  We have learned that the merchant sent the phone back to the consumer because the consumer did not follow merchants guidelines on how to properly package the device inside the box before returning the parcel.  The merchant has told us that because the consumer did not follow the instructions provided the phone was damaged but not as a result of our service.
The consumer needs to resolve their issue with the merchant who has rejected their return due to failing to properly package the device before returning it to the merchant.

We are sorry to learn that you had an issue with the return of your parcel.  We have opened an investigation into the status of the package and will be working with the merchant directly to resolve.    The merchant prefers to be the main point of contact with the customer as the...

original order was placed through them.  Please contact the merchant for the most recent update on the status of your order.  We apologize for any inconvenience this has caused you.

Complaint: [redacted]
I am rejecting this response because:
Regards, at&t has told me that they do not control the aspects of filing an investigation to your company. As a customer I wish they would help me file an investigation with newgistics but will not help me..... it's seems they want me to just forget that I sent my phone in working condition and with packaging materials and when they recieved it my phone was broken and the packaging materials were not even in the box anymore. I have tried to start an investigation thru at&t but they won't help me that's why I am reaching out towards newgistics to help resolve my issue.
[redacted]