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Newgistics, Inc.

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Newgistics, Inc. Reviews (29)

Newgistics has researched the status of the package based on the RMA# provided and found that we have not received the package the consumer gave to the USPS to initiate the return.  The consumer should work directly with the local post office that they gave the package to, using the return...

receipt that was given to them by the post office, and the merchant to resolve the issue.

The merchant, who has contracted with Newgistics – has directed us to refer all customer inquiries back to them to manage direct.   As a direct customer of the merchant, the merchant should remain the consumer’s single point of contact in regards to this issue.  Please rest...

assured that we will be working with the merchant to resolve the issue.

Complaint: [redacted]
I am rejecting this response because:
I need a immediate solution so until then please keep this open. Thank you
Regards,
[redacted]

We're sorry to learn that you have had an issue with your return and apologize for the delay.  I've researched the status of your order and can confirm that the parcel has been picked up (scanned February 22, 2016 in Commerce, CA)....

 The parcel is en route to the merchant you placed the order.

Newgistics is sorry to learn of the issue [redacted] has had with the [redacted] return.  Newgistics is a B2B solution provider to merchants (our customer).   Our merchants, due to privacy policy, have instructed Newgistics to direct consumer (their...

customer) inquiries to them so they may provide customer service support directly.   We are working with [redacted] on this issue and have opened an investigation with the USPS.  [redacted] should work directly with [redacted] on the return issue as the order was placed with them.  We will work with the merchant and the United States Postal service to investigate this report and resolve.

Complaint: [redacted]
Once I receive the package from newgistics I will be satisfied according to tracking information its sitting in Fort Worth Texas please ship back to [redacted] tracking number [redacted]reference #[redacted]This package needs to be returned to me I shouldn't of had to file a complaint withRevdex.com in order to get my package back for the last 2 months I honestly tried to go about Neagistics prodocall to no avail. [redacted] in Austin Texas knows all about my situation. Thank you Revdex.com for your help with this situation. 
I am rejecting this response because:
Regards,[redacted]

We are sorry to learn of the issue the consumer had with their order.  We have investigated and found that the USPS delivered the packages yesterday to the consumer 10/19/2017 at 10:37 am.

Newgistics is sorry to learn of your issue.  We have contacted the merchant that you ordered the product from and opened an investigation on your behalf.   As a direct customer of the merchant, they will remain your single point of contact in regards...

to the status of your order.  You should be hearing from the merchant shortly.

Thank you for bringing this issue to our attention. We apologize for the delay you are experiencing.  If you have not yet contacted the merchant about the status of your order, please do so. As a direct customer of the merchant, they should remain your single point of contact in...

regards to this issue. Due to privacy policies and our relationship with the merchant – which has contracted with Newgistics for your return – we have been asked to refer all customer inquiries back to them. If you have raised this issue with the merchant, please rest assured that we are working with them to ensure that your package is returned as soon as possible.

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Address: 2700 Via Fortuna Ste 300, Austin, Texas, United States, 78746-7996

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