They understood that I did not know what they sent me because I called as soon as I hot invoice and letter and told them I did not understand I am not paying for something I am not going to use I sent back products because I do not need them I am just the office manager at this company
Like I said, I was misinformed about the service They don't play the recording of them misinforming me I did not use their service and will not pay for something that was sold under pretense that I did not use
The transfer to get the address the customer referenced was actually a 2nd recorded phone call to verify the orderBut the balance has been credited to $
This makes absolutely no sense, We are a long term Reputable company here in the Triad Area In Good Standing all AroundWe here at Superior Handle our Business with the Highest Integrity and TrustLooks like New Pros thought they found another victim of their scamming activity, Not Here!Please check this Company Profile out online Before any other communication to us, We are running a business the hard and right way, Thank You In Advance
We are sorry the customer does not understand she placed an orderIn addition to the initial call there was also a second call to verify the orderThere was also as a written confirmation mailedHowever we will write this off as a misunderstanding and credit the customer's balance in full
We have been in business over years with thousands of satisfied customers across the country and have maintained an A rating most of that timeWe take telephone ordersSometimes there are misunderstandingsTo eliminate confusion we immediately send a written confirmation of the order before shipping or billingThe person who is complaining is not the person we initially communicated withHowever when she called from that letter we immediately cancelled the accountWe apologize for any confusion, but the order was cancelled before being filledWe will take this business off our contact list
I apologize for any confusion our customer service people causedThe bottom line is the original agreement was for months and months were paid forLate fees were mentioned but were never chargedWe will refund the 5th month as that should not have been chargedWe will also refund the 4th month as compensation for our errorSometimes our sales people are passionate and persistent and that can be perceived as pushyWe are proud of our A rating with the Revdex.comThey do factor our response to complaints and our history of serving without problem tens of thousands of customers across the countryBut we did fail with this particular customer and for that we apologize
The story was differentThe customer even told us she had an insurance business instead of a tax businessWe will however write this off and will never contact this customer again
I appreciate the quick reply and resolution to this issueI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This customer did talk to a sales rep last July and ordered a monthly subscription to our serviceWe do record our orders and send a written confirmation as wellOver several months this customer received our product each month as well as multiple invoices and statementsWe only heard from this customer when we attempted to collect a past due amountThis customer did speak to our customer service manager several months ago and should have been passed up to someone higher when no satisfactory solution was reachedFor that we apologize
We were totally confused on this oneOregon is not in our service areaWe called the Dallas location (even on this complaint the customer gives a Dallas contact number) and reached this customer initiallyThe order (as recorded) was for Dallas area information but the address the customer gave us was wrong (but was in Dallas.) The information was resentWe did not receive anything else back from the customerWe left multiple messages for this customer over several months and did not speak to him until 3/6/In hindsight we should not have corrected the address and resent the order without talking to the customer again so we will write this entire balance off
We apologize for any confusion we may have causedAn order was placed for a one time shipment of back data as well as a monthly subscriptionA written confirmation was sent to verify this order as wellWe will however write off any outstanding balance and not contact the customer againIf his personal credit was threatened in any way we apologizeThat is against company policy and would never actually happen
I would first like to apologize to this customerThis is not how NewPros does business and hopefully this customer remembers that from working with us once before a few years agoI also appreciate the detail she has given, as that allows us to prevent this type of situation from happening again Of course this order is immediately cancelled and no more packages will be shippedI will also go one step further and credit the remaining balance for the two packages she has already received
This is a completely different story than the customer told us when she called in AFTER receiving her orderShe originally told us she had no idea who we were until reminded of the order being recordedIf she will return the order unused we will be happy to credit her account in full
The recording the customer mentions was not edited, and is the last part of the call to ensure that the customer understands the price and terms of the order. We also send a written confirmation of the order as well. The first and only package sent was returned with the message that the customer was... not an employee of the business. The second call was to confirm that information, which turned out to be not true. We have credited the entire balance and will not contact this business again.
They understood that I did not know what they sent me because I called as soon as I hot invoice and letter and told them I did not understand I am not paying for something I am not going to use I sent back products because I do not need them I am just the office manager at this company
Like I said, I was misinformed about the service They don't play the recording of them misinforming me I did not use their service and will not pay for something that was sold under pretense that I did not use
We would be happy to play the recording of the order to the person complaining or the person who actually placed the order
The transfer to get the address the customer referenced was actually a 2nd recorded phone call to verify the orderBut the balance has been credited to $
This makes absolutely no sense, We are a long term Reputable company here in the Triad Area In Good Standing all AroundWe here at Superior Handle our Business with the Highest Integrity and TrustLooks like New Pros thought they found another victim of their scamming activity, Not Here!Please check this Company Profile out online Before any other communication to us, We are running a business the hard and right way, Thank You In Advance
We will credit this customers account for the full amountWe really did not receive the merchandise back in the mail
We apologize for not handling this customer better, and have credited her account in full
We are sorry the customer does not understand she placed an orderIn addition to the initial call there was also a second call to verify the orderThere was also as a written confirmation mailedHowever we will write this off as a misunderstanding and credit the customer's balance in full
We have been in business over years with thousands of satisfied customers across the country and have maintained an A rating most of that timeWe take telephone ordersSometimes there are misunderstandingsTo eliminate confusion we immediately send a written confirmation of the order before shipping or billingThe person who is complaining is not the person we initially communicated withHowever when she called from that letter we immediately cancelled the accountWe apologize for any confusion, but the order was cancelled before being filledWe will take this business off our contact list
I apologize for any confusion our customer service people causedThe bottom line is the original agreement was for months and months were paid forLate fees were mentioned but were never chargedWe will refund the 5th month as that should not have been chargedWe will also refund the 4th month as compensation for our errorSometimes our sales people are passionate and persistent and that can be perceived as pushyWe are proud of our A rating with the Revdex.comThey do factor our response to complaints and our history of serving without problem tens of thousands of customers across the countryBut we did fail with this particular customer and for that we apologize
The story was differentThe customer even told us she had an insurance business instead of a tax businessWe will however write this off and will never contact this customer again
I appreciate the quick reply and resolution to this issueI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
This customer did talk to a sales rep last July and ordered a monthly subscription to our serviceWe do record our orders and send a written confirmation as wellOver several months this customer received our product each month as well as multiple invoices and statementsWe only heard from this customer when we attempted to collect a past due amountThis customer did speak to our customer service manager several months ago and should have been passed up to someone higher when no satisfactory solution was reachedFor that we apologize
We have agreed to stop all future shipments and invoicing, but the customer did order our services
We were totally confused on this oneOregon is not in our service areaWe called the Dallas location (even on this complaint the customer gives a Dallas contact number) and reached this customer initiallyThe order (as recorded) was for Dallas area information but the address the customer gave us was wrong (but was in Dallas.) The information was resentWe did not receive anything else back from the customerWe left multiple messages for this customer over several months and did not speak to him until 3/6/In hindsight we should not have corrected the address and resent the order without talking to the customer again so we will write this entire balance off
We apologize for any confusion we may have causedAn order was placed for a one time shipment of back data as well as a monthly subscriptionA written confirmation was sent to verify this order as wellWe will however write off any outstanding balance and not contact the customer againIf his personal credit was threatened in any way we apologizeThat is against company policy and would never actually happen
I would first like to apologize to this customerThis is not how NewPros does business and hopefully this customer remembers that from working with us once before a few years agoI also appreciate the detail she has given, as that allows us to prevent this type of situation from happening again Of course this order is immediately cancelled and no more packages will be shippedI will also go one step further and credit the remaining balance for the two packages she has already received
We apologize for any misunderstanding. We did believe the customer understood what was ordered. The account has been credited for the full amount.
This is a completely different story than the customer told us when she called in AFTER receiving her orderShe originally told us she had no idea who we were until reminded of the order being recordedIf she will return the order unused we will be happy to credit her account in full
The recording the customer mentions was not edited, and is the last part of the call to ensure that the customer understands the price and terms of the order. We also send a written confirmation of the order as well. The first and only package sent was returned with the message that the customer was... not an employee of the business. The second call was to confirm that information, which turned out to be not true. We have credited the entire balance and will not contact this business again.