Newsday, Inc.

Please advise *** *** that his account will be credited in the amount of $18.72. We have put a price freeze in place so his credit card will be billed $per month ($per week) for the next weeks. At the end of the week period, he can expect a price
increase.Price increase notifications run in the daily paper and also in the replica edition so all print and digital customers have access to it.If he has further questions or concerns, please have him call us directly at ###-###-####.Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry [redacted] had a disappointing experience with Newsday [redacted], receiving out of town calls.We always strive to provide the best products and exemplary customer service.As per [redacted] conversation with [redacted], we will honor the request to terminate the contract and refund...

$718.00 which is the amount of one month's billing.Thank you.[redacted]Newsday Customer Service

this is about Newsday, In july my billing changed to every 8 weeks. I got another bill yesterday. I said to myself "what again"? I checked all my last 4 bills Each one is for 8 weeks The first bill has the period of 8 weeks. The next bill the billing is for 8 weeks but starting a week before the last period ends making only seven weeks. This has happened on the last 4 bills. I have been cheated. Check you last bills if you are on an 8 week cycle. I will bet that you are being cheated as well. I cannot believe that they can be this dishonest

in july my billing changed to every 8 weeks. I got another bill yesterday. I said to myself "what again"? I checked all my last 4 bills Each one is for 8 weeks The first bill has the period of 8 weeks. The next bill the billing is for 8 weeks but starting a week before the last period ends making only seven weeks. This has happened on the last 4 bills. I have been cheated. Check you last bills if you are on an 8 week cycle. I will bet that you are being cheated as well. I cannot believe that they can be this dishonest

Review: I signed up for digital access only to the newsday paper. I was charged $4.60 every month, then without any warning in october the price went up to $13.96. I was charged this for october and november. I received no notice or warning that the price was going up. I did not upgrade to any new service or agreement with them. I never authorized them to charge more that the $4.60 that was agreed upon when I signed up. I contacted newsday and was told "periodic rate increases are required to maintain high standards". Tripling the price from one month to the next is not a "periodic rate increase" they further stated that the published rates in the paper, however like I told them I did not get the paper, I got the digital only subscription and do not read the full paper. I read the highlighted articles that are posted. To expect that a customer, that doesn't get the paper, would read every page of that paper is ridiculous. Furthermore if this was just a standard rate increase, why not send out a simple email or mailing advising customers of this. As for "standard rate increase" that they speak of, tripling the price is not standard, nor is it fair. Desired settlement: I want my credit card credited $18.72, and my subscription price brought back to the $4.60 that I signed up for. The credit of $18.72 is for the overcharging of my credit card for two months (charged $13.96 when it should have been $4.60, for two months. Difference is $18.72) . I'm not asking for a full refund. That would not be fair since I did use the subscription. I am asking only to pay what I agreed to, for my price to remain what I signed up for, and if there is to be an increase, to be given fair warning of price changes prior to being charged.

Business
response:
please advise [redacted] that his account will be credited in the amount of $18.72. & nbsp; we have put a price freeze in place so his credit card will be billed $4.60 per month  ($1.15 per week) for the next 47 weeks. & nbsp; at the end of the 47 week period, he can expect a price increase. Price increase notifications run in the daily paper and also in the replica edition so all print and digital customers have access to it. If he has further questions or concerns, please have him call us directly at ###-###-####. Thank you.

consumer
response:

I have reviewed the response made by the business in reference to complaint id [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In May 2015 I received a newsday subscription as a gift from a family member which has been done for numerous years. The subscription is always for 52 weeks. I received a bill in march informing me that I owed $145.08.I immediately contacted the customer service department and canceled my subscription when I was informed that the paper was for only 40 weeks. (Canceled March [redacted]) On March [redacted] I received a final notice which had a balance due of $19.51. I called CS again and spoke with Nadine. She said I had to pay for papers delivered Jan ** through March * because I didn't cancel when the 40 weeks were up even though I received no notification that the subscription was up. She said the policy is printed on the invoice that I had but when I asked what section she could not direct me. After going back and forth with her for over 20 minutes, I asked if I could speak with her supervisor because she clearly was not knowledgeable of the companies policies. The supervisor Eric did pick up and when I asked him to reverse the charges he said he couldn't do that because it was my responsibility to cancel and I received the papers. I asked for clarification as to why they would continue to deliver a paper that was not ordered comparing it to a magazine subscription (if you subscribe to something for 24 months the magazine stops at 24 months. If it was not renewed no additional magazines would be sent.) Eric said they are not a subscription but a service like cable and you have to cancel or the paper keeps getting delivered. I asked where this was in writing and he also couldn't give a place to search. I asked for his boss's name and contact information and he refused to divulged anything. He also refused to give me his direct number or name so I could file a complaint with newsday. He said he was the only Eric. Forcing a customer to pay for a service because the company cannot figure out to stop after the prepaid period is over is just not a professional business practice.Desired Settlement: I would like to receive a credit in the amount of $19.51 to zero out the charges. I shouldn't have to pay for a service I clearly didn't order and was not directed by the company prior to the last paid delivery.

Business
Response:
Please be advised that our subscriptions automatically roll to a new promo upon expiration. This is clearly stated in the legal notices at the bottom of each subscription offer, and is also stated in our terms and conditions.As a courtesy we have adjusted this account in the amount of $19.51.Please accept my apologies for any inconvenience.Thank you.[redacted]

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for assisting me with this matter. I appreciate the time you took to correct an issue that should have been taken care of at the first phone call to Newsdays customer service. I will watch out for their credit statement so I can put this behind me.
Sincerely,

Review: I thought I was paying for a 52 week subscription, which it clearly states on bill is the length of subscription, for a period covering 12/**/14-12/**/15, which is also stated on bill, but when I received my new bill it gives the subscription period for delivery as 11/**/15-11/**/16. I called because I thought it was mistake but was told it was no mistake since I was being charged, what amounts to is a week's delivery for 3 "premium days" annually that include publications I was not given the option of taking nor did I want. Because of the cost of producing this issue is so expensive they automatically reduce your 52 week subscription to 49 weeks. I believe this to be deceptive practices. Since it is very clearly stated on the billing to be "52 weeks" I would expect no less. The representative told me that it must not be wrong to do this because "they have never been fined or anything"!Desired Settlement: RefundI believe I am entitled to be compensated for the weeks I was charged for deliveries I never got. Also, I believe that someone should look into whether this is a legal practice that they are engaging in. Thank you for your time!

Business
Response:
The representative failed to inform the customer that the Premium Day policy has been in effect for two years.  The policy is clearly stated in the index of the daily paper.  It states delivery dates and charges.  We also listed the policy in our subscriber terms and conditions and on the back of the invoice.He also neglected to inform her that she can opt out of receiving these products and there would be no charge to her account.I have credited her account in the amount of $18.28 for Premium Day charges from 2014 and 2015.  We will issue a refund check.  She should receive it within two weeks.Thank you[redacted]

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I would like to add though that as you can see in photo of statement attached, that I was led to believe I was paying for the period up to and including 12/**/15, not 11/**/15.  Also, the rep did not fail to tell me I could opt out, he actually told me I had no choice. And while it does state that on back of invoice, why, when this practice was instituted was a notice of change not sent. Thank you 
Sincerely,

Review: I signed up for newsday in MArch of 2012 with a promotion that gave us a 100 dollar gift card. after 8 months of receiving the newspaper we tried to cancel the subscription because we didnt read the paper. we were told we could not cancel the paper because the promotion had put us into a 1 yr subscription and if we cancelled we would have to pay 100 dollars to cover the cost of the promotional gift card.
in october our house was affected by hurricane sandy and we were displaced for 2 months at which time we called newsday to put a hold on our delivery until we moved back home. We moved back home in dec and then called newsday in april 2013 to cancel the subscription again. this time we were told that since there was a partial interuption of the account that the subscription reset and that we would need to wait until dec 2013 for that year to be fulfilled. In december we got a past due notice from newsday asking for payment, I told them I would only pay if they cancelled my subscription for which I have been trying to cancel for over a year. they said that they would dothis so I paid the past due balance and that was that. the only issue was that they kept delivering the paper that I did not want. I called to cancel and they said I was cancelled but still delivered the paper. I received a past due amount for 49.52 and told them that since I cancelled the paper 3 months ago that I would not be paying and they said that was fine. I just received a collection notice for the 49.52 that they requested.Desired Settlement: I would like this debt cleared and taken out of collection.

Business
Response:
The service start date was 11/**/2011.  It was a 52 week commitment.  Due to vacation temporary delivery stops and an interruption during Hurricane Sandy, the account was stopped prematurely without fulfilling the contract.

However, [redacted] is correct when he stated that he agreed to stay on delivery until December of 2013 in order to meet the requirements of the contract and keep the $100 gift card he received as part of the promotion that year.  In reviewing his account, we should have stopped delivery at that point.

We apologize for the inconvenience this error may have caused.  The past due balance of $49.52 has been credited to the account and we will notify the collection agency to immediately remove this account from their call list.

Thank you

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: newsday r eporter [redacted] is cited as credited with the following slide article, which is false information. here is the link. http:[redacted] there is no info anywhere to get the complaint to newsday. I was going to write this to them. 'your story has errors on the slide. it says 'suspected animal abuse by rescue employees'. WRONG. the investigation was instigated by RESCUE VOLUNTEERS who visited the shelter doing rescue work, and those RESCUE VOLUNTEERS complained to the DA about town of hempstead animal shelter employees abuse of the animals there, and so the DA investigated the shelter workers, not how you are reporting it. This is false advertisement of a story whereby you are smearing the reputations of the rescue volunteers, who have absolutely nothing to do with the abuse and are not under investigation. You need to do your homework and report the correct information as it is common knowledge all over the internet and with [redacted], as to how the story goes. FIX THIS STORY IMMEDIATELY. YOU ARE WRITING FALSE INFORMATION.'Desired Settlement: have newsday correct this immediately I cannot reach their shoddy paper

Business
Response:
The correction has been made.
Please convey our apologies to [redacted].
Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Newsday has been calling me, sometimes several times a day, attempting to sell me a subscription. These calls began in March of this year. I had spoken with several representatives who told me they would remove me from the list. They did not. I called back and was directed to an automated service to opt out. This also did not work.

After more calls, I requested to speak with a [redacted], who told me I would be removed. Still be calling.

I have written to their service desk several times; each time I am informed they have removed me. I am still being called daily. This is absurd, I do not want the service nor do I wish to be contacted about it.Desired Settlement: Remove me from any and all lists and do not contact me via phone call, mail or email ever again.

Business

Response:

Please inform [redacted] that we have removed the phone number ###-###-#### from all files sent to our outside telemarketing companies. Please accept our apologies for any inconvenience and let him know that if he has additional phone numbers he would like removed from our files to please call us directly at ###-###-####.

Thank you.

Newsday delivered an UNAUTHORIZED paper today and when I used my snowblower to do my double driveway the paper was chewed up by the snowblower. I never get a paper on Saturday and also have a paper slot under my mailbox. The motor burnt out on my $1,500 snowblower and I got over 10 cuts on my had from trying to get the paper out which is located near the blades. called Newsday and was told a field manager would call you back which was over 4 hours ago. What a stupid practice of throwing a paper in the driveway when you know its going to snow a few feet ! I have no idea how I will be getting my driveway cleaned.

Review: While asking for verification of dates for charges, I was told by the representative that there were charges for the different extras included with the delivery of the newspaper. ( Fun Book -- Brain Teasers, etc )
A notification was never sent to me informing me these charges would be added or giving me the choice to opt out of receiving them.
The representative's response was the information was on page 2 of every Sunday's paper. To expect me to search the paper for price changes that occur after my agreed subscription is totally unacceptable. Thousands of Newsday subscribers are being scamed and charged hidden fees.Desired Settlement: Contact by the businessNotify all subscribers by personal mail of this practice thus giving them the choice of continuing or not.

Business
Response:
Four times a year, Newsday sends out Premium Editions of the Newspaper with special inserts such as the Fun Book, two editions of the Brain Benders Puzzle Book and an enhanced edition of Newsday on Black Friday with hundreds of dollars in coupons and value added features.This practice is well into its second year and notification is published daily in the index of the paper. The policy is also printed on the back of our invoice and in our terms and condition which is published in the paper on Sunday. We also publish our terms and conditions on our website.Subscribers are given the option to permanently opt out of receiving any extra premium products. They can call us at [redacted] to opt out of any extra products we offer and we will gladly remove them from our distribution list and remove any additional charges to their bill.Thank youKathy G[redacted]

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Newsday stated: 4 times a year an extra insert is included with the newspaper. How would I know there is also an extra charge for these inserts unless I am notified before hand ? Newsday also stated the notice is published daily-- the print is so small it is very difficult to see. This is a cop out ! Why would I even look for these charges, unaware they are there?Newsday also stated I can opt out of these charges= again how would I know I had to do this when I'm charged for something I did not ask for and have no idea I'm charged extra? It is totally unacceptable to send something that has a charge connected to it without notifing the customer first and seeing if they want it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business
Response:
We understand the point of this complaint.Newsday has communicated this policy in a way that we determined would reach as many of our customer base as possible by posting our terms and conditions in the Sunday edition of Newsday which has our largest number of readers. We also clearly state the dates and costs for these extra publications four times each year in the index of the paper daily,on our website, and on the back of our invoices. We have made every effort to notify our subscribers in a way that will be most visible. We take the opinion of our subscribers very seriously and will pass on the complaint to upper management. In the meantime, this account has been placed on an opt out list and will not be receiving any premium day editions. Any charges incurred will be credited back to her account. Thank you. Kathy G[redacted]

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not accept the fact that any business would send something to a customer with a charge attached to it without first notifing and getting an OK from the customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Dear Newsday, please do not send my carrier out in this blizzard to give me a paper. The only people that need to be out in this weather are emergency workers. I know that you pride yourself on getting the paper out, but your employees should not have to risk their lives. One storm you were the only paper that made their employees deliver and bragged about it. Thank you! [redacted] (1/**/16)

Review: Much like the many others that has already complained on Revdex.com (and i'm sure there are a lot more victims of this scam that will just eat the $100 silently), I was tricked into signing something that I should have read and scrutinized more carefully. Now I know i'm mostly at fault for not reading more carefully, however when you ask their sales representative very point blank questions, like "Can I keep the gift card if I cancel at the end of the 8 week commitment and not have to pay the $100 back?" and the sales rep says "absolutely", than you figure you could trust them. You would figure that a big newspaper like Newsday would have better sales practices than lying to people to their face, only to have them rushed to sign a contract and having multiple sales representatives in the store telling you that "everybody is signing up for it, its a great deal". I call that very sneaky tactics, and hugely unethical. You guys need to retrain your staff in your [redacted] location in [redacted] and get rid of the sales rep Jason there. Lying is absolutely unacceptable, and if you think that this business practice is acceptable than yeah, go ahead and keep my $100, but I will be warning as many people as I can and hopefully this story gets picked up and goes viral.Desired Settlement: Refund

Business
Response:
[redacted] ordered a 52-week subscription of Newsday and received a $100 [redacted] gift card back on June [redacted] of this year. We immediately started delivery. On August [redacted] called to inform us he wished to cancel and upon being told that he would be responsible for the early termination fee, he stated the rep told him he only had to stay on delivery for 8 weeks.

We explained to [redacted] that the order form he signed multiple times states in 3 different areas in big bold letters that the customer is signing up for 52 weeks of home delivery and if they cancel they are subject to a chargeback for the gift card premium. This is the same promotion we’ve been running successfully for the past 4 years.

That being said we had an increasing number of complaints about that specific sales rep towards the latter stages of June. After doing some investigating he was terminated (on June [redacted]) because of his sales practices and is no longer representing Newsday. This also represented the first rep who had to be terminated in the last 4 years.

While we are extremely sorry about [redacted]’s experience, at the end of the day we charged him for exactly what he got…2 months of the paper and the $100 C21 gift card.
Thank you

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So the business acknowledges that there were unethical and fraudulent practices going on, however refuses to resolve it with the clients, which sounds like terrible customer care to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered Newsday for a period of time and cancelled. They never stopped delivering the paper. We made several other attempts contacting them to stop delivery to no avail. I received today a collection notice from [redacted] which is a collection agency. They are attempting to get payment of $38.65 on account# [redacted]. I am not paying for their failure to stop delivery. I never renewed any delivery and cancelled the service.Desired Settlement: Cease and desist with the attempts to collect any funds, collection agency to be notified that there is no debt. If this debt/charge was reported to any credit agency it is to be cleared/corrected with no adverse effect to my credit rating. Additionally I want an apology for their failure to correct the issue in the first place and the inconvenience caused.

Business
Response:
[redacted] signed up for delivery on April **, 2013 with a promotional rate of $2.99 per week for one year. We received credit card payments until March of 2014. The March Payment was never received because the credit card we had on file declined. On 3/**/14 an email was sent to [redacted] to inform the customer that his credit card declined. On 3/**/14 a second email notification was sent. On 3/**/2014 a third email notification was sent.
After the third attempt to contact the customer, an invoice was sent by mail on 3/**/14. On 4/**/2014 we sent a second bill informing the customer that he had a past due balance, and a third reminder on 5/**/2014. Delivery was stopped on 5/**/2014.

After 170 days of non payment, this account was sent to a collection agency to attempt to recover payment.

Our terms and conditions clearly state that once a promotion ends, delivery and billing will coninute at Newsday's then current home delivery renewal rate. There are no notes on this account to indicate that a call was received to stop delivery at the end of the promotion, therefore, delivery and billing continued as per the terms of the promotion.

Please inform the customer that this is an attempt to collect a debt, but it will not be reported to any credit agencies., as is our collection policy.

Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I only received one email, not three as they allege. The email they have listed in their response is not my email address. My wife called to cancel as did I. I was never told after a certain time period it would automatically renew. If I was told I would not have accepted any promotion. They are using deceptive sales practices. I am not paying for something I cancelled. They fact that they automatically sign you up again without any permission is ridiculous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business
Response:
The email we have listed is [redacted] Our terms and conditions are clearly written on every piece of promotional material we distribute.

Please inform [redacted]s that we have credited his account in the amount of $38.65 and have instructed the collection agency to stop any attempt to collect this debt.

His account is now closed.

Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Newsday has missed at least 6 paper deliveries over the past few months. I have emailed them and spoke to them on each non delivery and they promise they will fix the problem and it continues to happen. Latest missed delivery was yesterday 7/*/13. I asked for a call first thing today and here we are at 1:45 PM and no call. I even sent a cc message to the publisher [redacted]. Please look into this as I am sure I am not theonly person missing delieveries on a continual basis.Desired Settlement: Refund of money, back issue and a cancelled subscription and NO FURTHER CONTACT ECER BY NEWSDAY. Everytime I cancel due to non delivery, they call, call and call again until I re-up. I prefer they leave me alone until they can guarantee me delivery

Business
Response:
After further review of this account it was discovered that the address was routed incorrectly causing frequent missed deliveries. The address has now been corrected in our system to avoid further non-delivery occurrences. On the morning of Tuesday 7/*/13 at 10:18am the subscriber was left a message on his home number after he requested in his email to be contacted on his mobile. The subscribers account has been updated to include the mobile number. Shortly after leaving the subscriber a message on the home number, the independent distributor delivered a Monday 7/*/13 edition to the wife of the subscriber. In addition to the Monday 7/*/13 edition a Sunday 7/*/13 and Tuesday 7/*/13 edition was also hand delivered to her.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business
Response:
The independent distributor had previously requested the service provider on route 170n to deliver Newsday to the subscriber. The address remained on the former service providers route 170d. The address has been transferred effective 7/**/13 to route 170n and we believe this route change will improve delivery issues moving forward. We have issued two weeks of complimentary papers which has been applied to the subscribers account. This will extend the subscription from 9/*/13 to 9/**/13.

After 1 year of receiving the paper with no problems, I decided to cancel my subscription because I was not reading it regularly. After several weeks I began to receive sales calls on a daily basis. I requested to be removed from the list and I was no longer interested in the service. The calls kept coming. After complaining to the "[redacted]" who I thought was a Newsday employee I was told that I would be removed from the list and would not be called again. The calls kept coming..... After complaining again the [redacted] told me that he would send me the Sunday paper for 15 weeks for a dollar a week to which I agreed. The calls kept coming. After several days of this I again complained to a supervisor and again was told that I would be taken off the list. After that the calls stopped for two weeks. Then they started again, and I was also getting calls from another department asking if I was enjoying the paper. I explained that I have never received a single issue and at this point I was so angry that I told them not to send it. I still get called on almost a daily basis from people trying to get me to have the paper delivered. I am also now getting letters and emails asking for payment after I have told them that I have not gotten the paper.

I now have been told that the people calling me are not Newsday employees and I need to contact them directly. How can a company operate this way, I will never ever buy or place in an add in this paper. My highest form of complaint is to never use there services ever.

Review: Two sales people from Newsday ([redacted]). One named [redacted]-Digital Marketing [redacted]. Telephone # ###-###-####. [redacted]- Digital Sales [redacted]. The Newsday [redacted] team ####-###-####. Both Salesman came to my house in [redacted]. I signed the contract a week later 8/**/2014. I dealt mostly with a woman named [redacted] Telephone ####-###-#### & Fax # ###-###-####.

The Newsday ([redacted] team) delayed putting my advertisement on the internet, and when they did about 6 weeks ago. I started getting calls from across the country ([redacted], and[redacted]). My business is only in [redacted] and [redacted] Counties.

The team gave me lots of false promises in November they promised to put a 1/4 page ad in Newsday [redacted] (part of Newsday Paper.) Now they delayed it (they are saying not until February).

I spoke to [redacted] two weeks ago, and she promised not to run my Credit card thru until the advertisement was corrected. [redacted] ran my Credit Card thru November**, 2014. The other times: August**, 2014 for $718.00, and October**, 2014 for $718.00.

[redacted] and [redacted] both tell me they will fix the problem, the end results are the same they won't or will not correct the problem.Desired Settlement: I want a full refund and voiding out the contract

Business
Response:
We are sorry [redacted] had a disappointing experience with Newsday [redacted], receiving out of town calls.We always strive to provide the best products and exemplary customer service.As per [redacted] conversation with [redacted], we will honor the request to terminate the contract and refund $718.00 which is the amount of one month's billing.Thank you.[redacted]Newsday Customer Service

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,