Newsday, Inc.

I've gotten repeated solitication calls despite being very clear that I wish my number to be removed.

Review: I am subscribed to Newsday newspaper service with the account number [redacted] at the following address: [redacted]. I signed up with the subscription of Sunday through Friday service, at a cost of $3.99 per week and I am charged $31.92 every other month. There was no sign-up promotion and this weekly subscription rate was confirmed with a call I made to Newsday nearly a year ago. Several weeks ago, I began to notice that for the past few months, the cost of my subscription has been increasing steadily. For instance: 04/**/2014 - $31.92, 05/**/2014 - $36.12, 07/**/2014 - $36.72, 09/**/2014 - $36.72. The charge of $31.92 on 4/*/2014 was consistent with the weekly subscription cost, but then it suddenly started to increase on 5/**/14. I had asked Newsday to explain the increase in charges, which I have not consented to and I was never notified of a rate increase either. The following was the response I received via email: "Good morning, Thank you for contacting Newsday's Customer Service Department. Periodic rate increases are required to maintain the highest quality standards that subscribers expect from Newsday.Your rate increase went into effect as of 5/**." This billing practice is completely unethical. They increased the prices without ever informing the customer and obtaining my consent of the increase. Furthermore, they broke our original agreement for the subscription rate of $3.99 per week. Of course, this increase took me many months to realize since I was enrolled in auto-pay and they are probably doing the same practice with other current subscribers who are blindly being billed at a higher rate from Newsday without their knowledge.Desired Settlement: The following were the corrective actions I requested of Newsday on September **, 2014 via email (which they have not responded to my request as of September **, 2014):
1) Set my subscription back to $3.99/week
2) Credit me for the extra costs you incurred on my account ($21.78) due to the increase
3) Please take a look at the charge on 7/**/2014 for the subscription between 5/** and 7/**. This was a 7-week period and you charged me for a 8-week period. You owe me at least an additional $3.99.

Business
Response:
Our price increase policy is clear. We print informational reader ads in the paper twice a month, informing our subscribers that they can expect a rate increase. We also have this information available on Newsday.com everyday.

All of our promotional rates are for 40 weeks and subscribers usually see a rate hike after that time.
This customer has been a subscriber since November of 2008 and has experienced rate increases over the years. so I am not sure why she claims we did not inform her of the most recent increase.

The increase this year took effect on May [redacted]. There was a rate increase of $.60 per week.

As a courtesy to a loyal subscriber, we will change her rate back to $3.99 and credit her account for the 17 weeks that we increased her $.60. The total credit comes to $10.20.

As for her complaint about the subscription between 5/** and 7/**, this is incorrecct. The billing period was from 5/** thru 7/** which was 8 weeks. During this time period, her subscription went from $3.99 to $4.59 so she was billed one week at $3.99 and the other 7 weeks at $4.59.

Please inform [redacted] that we adjusted her rate back to $3.99 for the next 40 weeks starting 10/*/2014 and she can expect a rate increase after this time period.
We also issued a refund of $10.20 to her account.

Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Double BilledI got billed 6/*/13-7/**/13 8 weeks 12.57 pd. 8/**/14 8/*/13-9/**/13 8 weeks pd. 12.57 9/**/14 Bill says 7/**-9/** already pd. 7/** 9/**/13-11/**/13 8 weeks pd. 12.00 11/* Bill says 9/**-11/* already pd. 9/**/14 11/**/13-1/**/14 8 weeks pd. 12.00 1/*/14 1/**-3/* 8 weeks pd. 12.00 3/*/14 3/**-4/**/14 only 6 weeks I owe $9.00Desired Settlement: I only owe 9.00 not paying 15.92 especially since the last paper had no flyers it wasn't a full paper. I tried speaking to them today and she was very rude and didn't want to hear it. She said you owe 15.92 that's it.

Busines
Response:
[redacted] called Newsday on 4/** and spoke with a representative about her bill and delivery rate for a Sunday only delivery. The representative advised her that her 6 month discount extension, given to her on 8/**, was ending and her rate was increasing from $1.50 per week to $1.99 per week beginning 2/**.
This extension was given to her as a courtesy at that time. She stated that she would only pay $1.50 per week. She was advsied that that rate was no longer available and $1.99 was the best rate available for a Sunday subscription. [redacted] refused the new rate and cancelled her subscription.

She then called back on 4/** and spoke to another representative about her bill. She was billed $12.98 from 1/* to 3/*, but only sent in a payment of $12.00 Since the entire balance was not paid, to cover the bill cycle, the new bill included past charges.
Since our calls are monitored, I listened to both calls. At no time was anyone rude or disrespectful to [redacted].

We have adjusted this account in the amount of $6.92 to accommodate the customer. There is no further money owed on this account.

Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They double billed for certain dates that were suppose to be the 1.50 a month and count the weeks and review what I wrote and you will see that I was double billed on certain dates. I sent in the 9.00 and will not pay anymore. As I told you that half the time the paper didn't have all the flyers and on Easter there were absolutely NO flyers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Starting in Jan 2015 my news day was delivered in the wet snow or frozen rain. At the end of my inclined driveway. I made note of this several times to the delivered person. I called in March to cancel my subscription displeased with service and not being able to use the paper it was usually tossed in the trash. I was told I signed up for a full year and could not cancel because I would get hit with a surcharge. Decision was to have paper deliver to French porch. Well it worked up until this month nun when the pare is again being left at the end of the driveway I getting soaked again due to rain or inground sprinklers. The driveway is Hugh and all it takes is a responsible person to make sure the. Paper delivered is dry. This week alone I only had one paper delivered on the front porch as was promised.Desired Settlement: I am asking for the remainder of the year that the contract be cancelled due to non fulfillment of delivering a dry newspaper on my front porch as promised by last representative AND reimbursement of 2 months worth of wet newspapers delivered From March 2015 to present.

Business

Response:

[redacted] signed up for a subscription to Newsday on Feb.*, 2015 at [redacted] in [redacted]. The terms of the promotion included a 7 day delivery at a rate of $4.99 for a 52 week period. The promotion also included two $50.00 gift cards. [redacted] agreed to the terms of the contract which clearly stated that if he cancelled prior to the 52 week term, he would be charged back for the gift cards. He signed the contract.His first paper was delivered on February *, 2015. On May **, 2015 he called to cancel his subscription. He was advised at that time that if he cancelled his delivery, we would charge him back for the $100 in gift cards.He stated that his paper was wet. A note was put on his account and the depot was informed that they should deliver the paper to his porch.He never called to complain about wet papers prior to May [redacted]. We guarantee a dry readable paper everyday. If he had called when his paper was damamged we would have either replaced his paper or credited his account. That is our policy.We delivered papers from Feb.[redacted] as agreed and stated in the contract he signed. If he cancels delivery prior to the contract terms, we will charge his account for the $100 he received in promotional gift cards.No refund is warrented at this time.Thank you.

Review: The merchant tricked me into signing up for 52 weeks subscription for home delivery newspaper. Their sales person offered me to participate in the promotion which took place in 21st Century store. The promotion was about getting $100 store gift card with one time charge of $40. She never told me a world about any kind of subscription and never gave me my copy of contract. I remeber asking her few times if the $40 charge was the only one payment I had to make to get that gift card and she definetly answered "yes". I do admit that it was my mistake that I never read a disclaimer. But even though I have never gotten any papers home delivered. The first time I actually heard about Newsday was when I saw $39.92 coming out from my account. If I would get at least one paper I would realize that something is wrong since I'm getting papers I have never ordered and could deal with a problem right away. Now the merchant refuse to cancel my subscription unless I pay $100 back. Otherwise I will have to pay for 42 weeks more for the papers I have never ordered and never got. This is absolutely unaccetable practice...Desired Settlement: Refund

Business
Response:
[redacted] purchased a one year subscription at Century 21 in Brooklyn on 4-**-14. At that time, the customer gave a deposit of $40.00 and immediately received a $100 Century 21 Gift Card. The order form clearly indicates a Brooklyn address and only a Brooklyn address. There was no indication of a Staten Island address anywhere on the order form.

The contract also states that the customer must stay on delivery for one year or her credit card will be charged back for the gift card.

Due to a clerical error, the apartment number never made its way into our system until the customer contacted us on 7/** for non-delivery, and to dispute the 2nd charge of $39.92.

Customer immediately filed a dispute with the bank over the charge but Newsday won the dispute after supplying the order form on which the customer signed in 4 different places all of which verifies the Brooklyn address.

To date we have received $79.92 for the customers’ order and as of today the customer is still on service.
As per the terms of her contract, she owes us an additional $20.08 for the one year subscription term.

As a goodwill gesture, we have stopped her delivery and will waive the $20.08 fee still owed per contract terms. She can keep the $100 gift card and will not be charged back the difference.

We will contact the customer to let her know that we have suspended her delivery and she will not be billed for the remaining $20.08.

Thank you.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Recently, New York Newsday debited my [redacted] Business Account $100. This charge was disputed, because it is not directly related to the service agreement or delivery contract between myself and New York Newsday, which included only delivery of paper to a place of business. This unlawful debit from my [redacted] Business account was not authorized, as a term of service, as it was related to a [redacted] Credit gift card that was advertised as an incentive to sign a contract for paper delivery service.

Newsday claims the $100 recovery charge is valid, because they were unable to recover less than $70 in legitimate charges for the delivery of the paper. My dispute argues that if Newsday pulled $100 in an unauthorized EFT, they could more appropriately have recovered $70 in legitimate charges. This would support a viable customer acquisition model, retaining my loyalty, and completely resolving a discrepancy without damage in any respect to any party.

However, my dispute was overturned, and the $100 was finally awarded to New York Newsday.
Furthermore, the $60+ legitimate fees are now in creditor status, damaging my otherwise untarnished reputation, and Newsday has caused it’s own company a liability.

It appears to me that Newsday has intentionally caused this damage in the same frame of the sub-prime mortgage controversy. The CreditCard is a corporate incentive awarded to Newsday without consequence to the paper. So, Newsday, in an egregious fraudulent scheme, applies the incentive to unsuspecting consumers. Then, Newsday arbitrarily fails to collect charges, and unscrupulously recovers $100. This increases the profit to the company, without any financial damages to the paper, since the amount recovered from the gift card is twice the amount of the wholesale value of the Newsday service.

This action of Newsday is an egregious travesty worthy of the infamous notoriety of the Sub-Prime Mortgage scandal, and the crux of the Occupy Wall Street movement. When a large corporation, in this case, Newsday, egregiously harms an independent citizen without recourse, and, more importantly, without cause, purely to induce a corporate profit, and at the expense of the consumer, we are unwittingly coerced into acquiescing completely to a fraudulent action of personal damage, without any redress, whatsoever, even in a legitimate disputation.Desired Settlement: Return $100 to my Citibusiness Bank Account. Apologize for this incomprehensible damage.

Business
Response:
After looking at the customers account it appears
that Victor Deallarossa initially signed up at Nassau Coliseum on February [redacted],
2015. He received a $100 [redacted] Gift Card at the time of
acquisition and was charged $40 for his first 8 weeks of delivery at a rate of
$4.99/week. His first paper was delivered on March [redacted], 2015The contract he signed was our 52-week commitment contract
which requires the customer to stay on service for an entire year. Per
the contract, failure to do so, reserves Newsday’s right to charge the customer
back for the full value of the gift card, which in this case was $100. Contract reads as follows, ‘I understand that if I am receiving a gift card or premium, I will be responsible for an early termination fee equal to the giftcard/premium value…’The paper was delivered to [redacted] from March [redacted] through July [redacted], roughly 20 weeks of service. After the initial $40 payment taken on 2/** his credit card declined thereafter. He was sent a letter in the email to inform him of the declining credit
card. [redacted] contacted us on May [redacted] in response of
the letter and at that time we switched his account from credit card payment to
an invoice payment. However, he never made a single payment thereafter.
Thus, we stopped his account on July [redacted] for non-payment and charged him back for the $100 gift card as was agreed to under the contractual obligations. He disputed the charge with his bank but lost as we provided the necessary documentation to back up our claim. In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract. He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth. [redacted] received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total
from [redacted]. Then consider the fact that [redacted] got 20 weeks’ worth of papers for which we never received payment. Also, Take into account editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses,we actually will take a loss on his account and all others which fail to make payments for their entire year of service.We feel the credit card company was correct in its finding and we do not owe [redacted] a refund.Thank you.Kathy G[redacted]

Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:1.) In his letter it appears they he wanted to only be charged for the delivery of papers to his house, however that is not the terms of the contract. As a young boy, 11 years old, with a newspaper route, it was my job to deliver papers, and collect money once a month for my service, and deliver this money to the newspaper. At 50 years old, now, the world has become a lot more complicated. My idea in signing up for delivery service of the Newsday was this: a) to pay $40 to begin service. $40 pays for 5 weeks of service, so there are 15 weeks outstanding. It would be my guess that my total balance due is $75 for the outstanding balance due. Evidently, my math and small business skills are way, way, way, way, off.2.) He goes onto to state how we are making money on every such transaction and that couldn’t be further from the truth. Just because she refutes my explanation of how Newsday is making their money does not alter the facts of the circumstances of my case.
Furthermore, it is an insult to any intelligent research into my case to accept her denial of the truth of my claim.3.) [redacted] received $100 gift card on the spot. We in turn received $140 ($40.00 initial payment and $100 reimbursement for the gift card) back in total from [redacted]. Then consider the fact that [redacted] got 20 weeks’ worth of papers for which we never received payment. If you do the math in this case, 20 weeks at a cost of $5 per weeks adds up to $100, of which $40 was admittedly paid, for which $60 was outstanding, without any notice from me to Newsday of cancelling. Now, her insistence that she never received payment is entirely a false statement. The second false statement in her denial of the truth.4.) Also, Take intoaccount editorial and staff costs, packaging labor, delivery expenses, newspaper and printing costs, commission for rep on site and host of other ancillary expenses, we actually will take a loss on his account and all others which fail to make payments for their entire year of service.Newsday is not a charity, and there was no mention of this in the original agreement. This is not the reason for my signing the agreement. My only reason for signing the agreement was to pay for delivery of the Newsday paper to my place of business for the purpose of receiving interesting and up-to-date reporting on issues that are deemed relevant to consumers from a competent reporting service. That Newsday assumes natural business expenses in the delivery of their product to their customers is an entirely mute issue, and a false pretense, especially in this case.Once again, this explanation is the exact definition of the fraudulent scheme attributed by my original account of their unscrupulous practice. In the first place, there was no intention or request of mine to change automatic EFT debit from my account to an invoice payment, since every single charge of mine is made electronically from my bank for every service, including all magazines, vitamins, telephone service, storage, and utilities. That Newsday changed the invoice system is not my fault.It further validates my point that Newsday intentionally defrauded me for there purpose of financial gain at my personal expense and degradation. If Newsday were intent upon delivering the paper for the full year, then they would have debited my account for the $60 outstanding, and retained me as their customer. There was no request of mine at any time to cancel the service.5.) The original admittance of her explanation that the terms of service were not for the delivery of the paper is fraudulent in it's default mission, which is to mislead and misrepresent the mission of Newsday as a product, and as a service.My entire complaint is summed up in her argument and her explanation, which, in fact, both validates my complaint, and proves that my complaint is absolutely true. You don't have to have an MBA to see past her fraudulent excuse for collecting credit cards from corporations, and then misappropriating the benefits of those cards through false advertisement of Newsday service agreement.Newsday should be prosecuted for committing rampant fraud against unsuspecting consumers, in a bait and switch false advertisement and egregiously unscrupulous customer retention model that damages consumers for no reason other than committing fraud for the sole purpose of the most expedient gain at the least cost to Newsday, irrespective the damage they cause their customers.Make no mistake: the activity outlined in my complaint against Newsday is an outrageous action, and Newsday should be sued for damages they have intentionally caused their customers!In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business
Response:
It was clearly stated on the contract that the agreement was for 52 weeks, not 20 weeks.[redacted] paid for the first 8 weeks of delivery and never made any subsequent payments thereafter, yet he received roughly 20 weeks of papers. When we attempted to charge the card on file, it declined on several occasions.  We had no choice but to move him to a paper bill. Once again, the reason for $100 chargeback was because he didn't fullfill his 52 week commitment, which was clearly stated at the time of purchase.I regret the fact that the customer is upset, but we do not agree with this complaint. He disputed the charges for the gift card with his credit card company and they did not find in his favor either.Our decision stands.Thank you.Kathy G[redacted]

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is impossible for Kathy to claim that an appropriate effort was made to charge my debit card according to contract.Kathy was able to charge my card for $100, instead of the logical, services agreement, of $20 per month.Her explanation defies simple, business procedure, in addition to basic, consumer, accounting practice.This action of Newsday causes personal damage to my reputation through no fault of mine.Kathy's fraudulent billing is suspicious, since she benefits from unsuspecting consumers.She cancelled my service, and caused me financial damage, without provocation.My complaint is valid, as the charge-back is unauthorized, and fraudulent.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: this month noticed on my credit card statement Newsday was pulling out 41.95 for a 7 day subscription. Last Month they pulled out 40.75 and going back from 4/**/2015 to July of 2014 that they pulled 30.45 a month. and in june of 2014 they pulled 29.80.

the 7 day subscription price is 5.99 a week, that is 23.96 a month.

I called and asked why they were pulling so much and they said that the price went up. They said I received notice in the paper. I did not!.. I think this is dishonest and feel they should credit me for anything over the 5.99 a week price on their website! I can't believe they can just do that. If I did not notice the charge I think it would have just kept rising!

Charges they pulled from my credit card:

-06/**/2015 - 41.95

-05/**/2014 - 40.75

-04/**/2015 - 30.45

-03/**/2015 - 30.45

-02/**/2015 - 30.45

-01/**/2015 - 30.45

-12/*/2014 - 30.45

-11/*/2014 - 30.45

-09/**/2014 - 30.45

-09/**/2014 - 30.45

-07/**/2014 - 30.45

-06/**/2014 - 29.80

I printed out the account history last night ( 7/**/2015) from their website going back to 6/**/2014. This morning they took off all history from before 3/**/2015! obviously they are trying to hide it, but I do have it printed out for proof!

(I may go into my credit card statements for the last 7 years to find out how long they have been overcharging me!)Desired Settlement: I would like to be credited with the amount they pulled out of my credit card that was over the advertised 5.99 a week amount (23.96 a month). for each month they took out more that the monthly cost that should have been 23.96.

I printed out the account history (last night, july **,2015 on their website going back to 6/**/2014. This morning the history showing from my account on their website only goes back to 3/**/2015 but I do have the account view history with all charges from last night printed out if I need to send it I will.

Business

Response:

[redacted] is using the wrong billing terms to calculate her bill. We do not bill on a monthly basis. She is billed every 5 weeks for delivery. not monthly.Her history is as follows:Prior to June **, 2014 her rate was $4.99 per weeks - her 5 week bill amount was $24.95 June [redacted], 2014 her promotional rate ended and we increased her price to $6.09 per week - her 5 week bill amount was $30.45June *, 2015 we raised her rate to $8.39 per week - her 5 week bill amount was $41.95.She called us today to cancel her home delivery service. We issued a refund to her account in the amount of $27.49 for papers not yet delivered.We will issues an additional refund of $11.50 for the difference of her last bill of $41.95, bring her last bill amount to the $30.45 she has beeing paying since June of last year.Just to clarify, our rate for a daily and Sunday delivery is $11.49 per week, as published in the newspaper. The promotional rate of $5.99 on our website is for a limited time only and would bring a 5 week bill to $29.95 per week..not $23.95 as stated in the complaint.Both refund amounts will appear on her credit card in the next few days.Thank you.Kathy G[redacted]

Review: I have had a subscription to Newsday from about 2006 to 2015. In response to an bill from Newsday, I inquired as to whether Newsday had credited my account (or extended my subscription) in view of a number of vacation holds that I placed over the past year or so. I was informed that, unless each vacation hold is for a period of greater than 22 days, Newsday does not credit the subscriber's account. In other words, even though the subscriber is charged by Newsday for each paper during a vacation hold of 21 days or less, Newsday does not credit the subscriber's account or extend the subscriber's subscription. Accordingly, I have been charged for weeks of papers I never received. Newsday's response was "that is Newsday's policy as of May 2014."Desired Settlement: I would like Newsday to refund all monies paid, but for which Newsday did not provide the contracted for goods/services, i.e., delivery of the paper. Additionally, Newsday should change its policy for current and future subscribers and/or make subscribers aware of that policy.

Business

Response:

In accordance with Newsday's terms and conditions, subscriptions include access to Newsday's content in both print and digital versions. While on vacation, subscribers still have access to Newsday's content on their mobile device or on a desktop computer.We understand that some subscribers do not use the internet or may be traveling out of the country and are unable to access the website. If that is the case, a subscribers can call us at [redacted] and we will gladly adjust the account for the duration of the temp stop.Since [redacted] put a permanent stop on his Newsday subscription yesterday, we have credited his account for vacations taken from the following dates:June ** thru July **- $12.35September ** thru October [redacted] - $5.36Total of $17.71.Please disregard the bill that was generated yesterday. A new bill will be sent reflecting this adjustment.Thank you.

Review: I was a subscriber to Newsday and canceled my paper a month ago. They call me every day sometimes two, three times a day trying to get me to re subscribe. I tell them every time to take me off of their list and they say they are going to, but then I continue getting the phone calls. I have called their Customer Service number three times to tell them what's going on and they say that they will forward the note to the marketing dept to take me off the list. I have a newborn and they call every day. On top of calling they are extremely rude and hang up on me when I try telling them that the person before has already said they would take me off of the list.Desired Settlement: I want them to never contact me again!

Business
Response:
[redacted] cancelled her subscription on March **, 2015. She called Newsday Customer Service on April [redacted] stating that she was getting telemarketing calls and asked to be added to a DNC list.We contacted the telemarketing complany on April [redacted] and instructed them to remove ###-###-#### from their files.Since the date of this complaint is April [redacted], this matter should have been taken care of.Please inform [redacted] that if she has additional phone numbers she would like added to the DNC list, please call 1-800-Newsday and we will be happy to comply with her request.Thank you.?

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received a call yesterday April [redacted] and today April [redacted] and was told I would be taken off of the list AGAIN and still have not been taken off!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business
Response:
We have sent two notices to the outside telemarketing company that is making these calls on our behalf. We also called them yesterday to confirm.Please accept our apologies for the inconvenience and let us know if you receive another call.Thank you.?

Consumer
Response:
Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly asked both in writing via email as well as by phone for newsday to stop throwing their circulars 'this week' and 'hometown shopper' papers on my property. They litter our streets with these-many houses have 3 or 4 papers laying out in the street, all wet & dirty, which does not stop their delivery, the delivery person will throw yet another one on top of the pile of cirulars that have been there for weeks & amp; are clearly not wanted. Everyone has to waste their time picking up & amp; throwing all these papers directly in the garbage that were not asked for. They have no right to throw anything on my property, litter the streets of our neighborhoods, or add to our landfills. Desired settlement: I have asked newsday repeatedly to stop delivery to no avail. They should not be allowed to deliver to anyone unless they have permission. People should have to sign up for delivery, it should not be assumed that newsday has the right to deliver without question.

Business
Response:
A delivery stop notification was put on this account as of December **, 2013. Our systems normally take up to 10 days to process. This customer should not be receiving our publications. We have contacted the field agent to ensure all deliveries to this address will be stopped.