Next Jump, Inc.

Review: I submitted an order through the [redacted] website which I cancelled shortly thereafter, but never received a refund of the accrued 'points' that I redeemed to pay for the order. When I contacted customer support, they initially responded with not helpful information, and have since ignored my emails for days. There is no phone number to call, and I've had nothing but problems with the whole 'WOWPoints' accrual and redemption process. They also have no problem sending me spam emails every day, yet they can't take care of a simply problem.Desired Settlement: The points that I used to purchase the order that was cancelled need to be refunded, and the points that were taken away for a previous order with Kohl's, where I exchanged one shirt from the order, should also be credited to my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Next Jump provides employee discounts for various/major businesses. My company is partnered with them and we have access to an "employee discount program" aka "corporate perks". On 2/** I saw a great deal offered through this site (operated by Next Jump). They had some specials on Samsung products. I followed the link and found the item that I'd been actively looking to buy and had been researching already that week. A Sumsung Galaxy Note 8.0 - It was meant to be! The price was clearly listed as $279.99 on the product description page. However, when I added it to my cart it rang up as $299.99. I tried a few times and then called the number at that bottom of the page - which was for Samsung directly. After some transfers and being bounced around, I was finally told that when an outside vendor (such as Next Jump) provides a link to any sort of special pricing (even if it appears to be Samsung's page) then that company is responsible for any issues w/ the pricing ultimately. They said they could only assist customers who accessed that page by starting at [redacted] and following internal links. They were very clear that if a vendor provides a special link, then they "own" that link to that page and samsung corporate cannot assist in any way. So I kindly emailed that information to Next Jump to get further assistance. They emailed me back (no phone # for these guys) that I would need to contact [redacted] and have a great day. So I emailed them back that samsung already told me they cannot assist and the [redacted] of the link is responsible to assist. They never got back to me. It's been 2 weeks now. Earlier this week I opened up a new ticket about this issue and referenced my intent to loge a complain w/ Revdex.com. They didn't get back to that either. So now I'm opening this claim. I have now purchased this product elsewhere through BB in-store as the pricing of $299.99 was still reasonable and on-sale. But I deserve that lower price that Next Jump offered and lied about and didn't back-up.Desired Settlement: I have purchased this item from B[redacted] already at this point. It cost $299.99 plus tax. Next Jump advertised this as $279.99 plux tax AND it was going to come with a free white cover. All I care about is that I overpaid for this item by $20 and I feel Next Jump owes me $20. They should otherwise be repremanded for false advertising, bait/switch and anything else that is applicable. Thankfully, I have a bunch of screenshots to prove all of this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

As of last week they were able to have me link a card to their website so that they could issue a $20.00 credit. That was my request for resolution, so I am now satisfied.

Thanks very much for all of your help w/ this matter!

Sincerely,

Review: Purchased 3 restaurant.com vouchers through AARP linked site [redacted] for a local restaurant. When I received the confirmation email, the links to print the vouchers took me to a "page does not exist" page on AARP's site. Cannot get a hold of anyone by phone or email, yet they have charged me $9. My check card showed the merchant as Wowpoints Restaurant but the phone number is linked to Nextjump.com.Desired Settlement: Refund my money and shut down your shady, crooked business. And stop affiliating yourselves with AARP.

Consumer

Response:

At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

ISSUE # [redacted] Hey [redacted], I am so sorry you were not able to print out your Restaurant.com certificates. Please use the links below to access your missing vouchers. [redacted]

[redacted] Please Let me know if you need anything else from us. Feel free to contact me directly at [redacted] Best, [redacted]

Review: I have contacted this company three times, and cannot get a response. I am missing WOWpoints.

I am missing two orders on my WOW points statement and I was only credited for a partial order, even though the terms and conditions were met. 1. JC Penney Order ( used 2,500 wow points towards the order) Order number :[redacted] $40.27 2. [redacted] Order Number: [redacted] $66.02 3. Macys (partial credit recieved) Order number: [redacted] Credited for $69.99 Spent: $ 102.78. I have also not seen the redeption of $25 on my credit card statement.Desired Settlement: I would like my points, as well as the $25 I redeemed.

Business

Response:

Dear Sir/Madam:

[redacted] has been properly compensated.

Please let me know if you have questions or need further information.

Best Regards,

Vice President,General Counsel,

And Secretary

Review: Ordered [redacted] laptop on 12/*/2014 through my firm's discount site [redacted] which is run by Next Jump. [redacted] Reference number [redacted] totaling $1,381.49. My credit card was charged on that day. Order was to ship within 3-5 days of ordering after receipt of order number directly from [redacted]. After contacting [redacted] on 12/**/14 they have no record of my order. I have opened two tickets with Co[redacted]/Next Jump at this point with an initial response received saying they would send along the order number but I never received after following up several times, and several follows ups that were never responded to.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Next Jump, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Purchased restaurant certificates April, 2012. The certificates stated will not expire. Two out of seven still except the certificates the others don't. Because the certificate say will not expire to me is false advertisement. I have emailed Next Jump several times concerning this matter. They have not responded. The telephone number I have called only have a recording no live person. I am requesting $58.80 refund no exchange for another restaurant. As explain to Next Jump in my email I now have a new mastercard therefore I need to be contacted to make sure I am reimbursed.

I appreciate your concern in this matter. I would like to end this situation as soon as possibe.Desired Settlement: Refund.

Consumer

Response:

At this time, I have been contacted directly by Next Jump, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

This is the last date I heard from Ian. The new card was sent on the date below. Now I would like to know why is it taking a long time for this process?

Business

Response:

Dear Sir/Madam:

[redacted] purchased dining coupons from Restaurant.com. She may contact Restaurant.com if dissatisfied.

Please let me know if you have questions or need further information.

Best Regards,

Review: On March **and March **, I made two purchases for one for a camera and one for a lens via the Corporate Perks website from Adorama. Without tax, the camera purchased on March **came to $2826.95 , while the lens on March [redacted] was $896.95 without tax . Next Jump offers a program to triple the points received from the purchase, which is this case would be 11171.7 points. I never received the points. After waiting some time for the system to show them I filed the request for obtaining the missing points on the web form provided by Corporate Perks. Initially I received an answer caliming that I had not purcahase the items by going via the NextJump site. Upon me replying that I had instead done that and fulfilled all the terms to be eligible for the points I was asked to provide copy of the receipts of the purchases.

I provided those too and was told that typically issues might take up to 21 days to be resolved. Passed that term I submitted new requests for getting the situation sorted out only to receive either emails that the issue had been solved -- which was not the case since I had not received the points -- or my emails being ignored. I sent some more emails to ask for the missing points and the situation being solbved. I have not received any reply to them. I even asked to talk to a [redacted], but that request too was ignored.Desired Settlement: I expect to receive the points to which I am entitled that is 11171.7 or the equivalent cash value being $111.72.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Hello,

We received this customer's complaint regarding missing points from a purchase made through an offer on our site. This can occur if a customer's order has not been reported to us yet by the merchant. After reviewing the customer's request and order information, we have credited the points for this purchase into the customer's account. We believe that this was the desired resolution expressed by the customer as well.

Review: Corporate Perks advertises WOW points for purchases thru their site. I made a purchase for a Lenovo laptop via CorporatePerks. The WOWpoints were not credited to my account. Opened an inquiry with CorporatePerks, submitted receipt provided by Lenovo, it has been 5 months, they do not have a phone number to call, no one updates the ticket, they are running a scam.Desired Settlement: I simply want my wowpoints as promised by their advertisement. I will not accept anything less, definitely don't expect anything more from them.

Business

Response:

Hello,

We have reviewed this complaint, and have awarded the WOWPoints for this customer's order with Lenovo- We believe this is the resolution the customer was looking for. We have also updated the customer of this resolution via the support ticket they had opened.

Review: I purchased 2 movie tickets through blackstone (ONECart Reference Number

[redacted] ) and tried to redeem it at Cenemark ([redacted]). But I was asked to pay an additional 16$. I ended up not redeeming the ticket purchased through blackstone as with the additional 16$ I would end up paying more than the regular ticket price.

Blackstone have closed the enquiry I raised without addressing the issue in the right manner. Here is the transcript of my the enquiry with Blackstone which they have closed!!!!

Apr **, 10:28 AM

[Subject: movies ]

[Comments: I purchased 2 movie tickets (ONECart Reference Number

[redacted] ) and tried to redeem it at Cenemark ([redacted]). But I was asked to pay an additional 16$. I ended up not redeemeing the ticket purchased through blackstone as with the additional 16$ I would end up paying more than the regular ticket price. Can you please let me know why I was asked to pay the additional charge and also refund the amount payed to blackstone?

[redacted] ]

Grace (Customer Service)

May **, 5:21 AM

Dear [redacted],

Thank you for contacting us.

Sometimes additional fees are added when attending a special showing or for extras at the cinema such as 3D glasses.

I hope this was helpful. If you have any further questions, you can continue this conversation by replying via email or on the site.

Kind regards,

Grace

Blackstone Marketplace

May **, 11:00 AM

Well that doesn't make sense to me. I tried to redeem it for a regular show. Also how is it justified that the actual cost of the ticket is 12 +12=24$ (which is what I ended up paying since I dint use the blackstone purchase) and if I have to redeem the ticket purchased through blackstone I will have to pay 18+16=34$??? I would appreciate if you can refund the amount since I have not redeemed the ticket.

Thanks,

[redacted]Desired Settlement: I dont think at any cost a customer would be willing to pay additional amount for no reason just to use that ticket. This is false advertising of the offer. I would like to get a refund on the amount I payed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 5/*/13, I found an offer through [redacted] for my specific employer for Sprint. One of the things they offered for a limited time was a rebate of $100 for every ported phone. I used the sign up now button on the site to click through to Sprint and place my order as well as made sure the promotion code was listed. I have failed to receive the rebate for the 3 phones, and when I called Sprint, they said that the offer I referred to was not an authorized offer so they could not help. I attempted to contact [redacted] however they have no phone number to speak to anyone. I submitted a ticket for a response, and I was told 5-6 days for a response. It has been two weeks and there is no response and I have no other way to contact them. I would not have signed up for Sprint without that deal, and now I'm locked to a two year contract for something I did not agree to.Desired Settlement: I would like the $300 rebate that I signed up for.

Business

Response:

Sprint will be crediting her account through her husband's employer.

Review: I used the Everyday Savings Center from AARP - 9/**/15

Extended : Ends Today

IROBOT : 6X 5 STAR FOR A DAY

Home > iRobot: 15% Off Sitewide + 6x WOWPoints

OFFER:15% Off Sitewide

EARN: 6x WOWPoints

100% Thumbs Up | 7 Reviews | Write a Review

iRobot's home robots are revolutionizing the way people clean - inside and out. More than 10 million home robots have been sold worldwide. The award-winning iRobot Roomba® Vacuum Cleaning Robot is leading the charge. Roomba made practical robots a reality for the first time and showed the world that robots are here to stay. iRobot's acclaimed line of home robots also includes the iRobot Scooba® Floor Scrubbing Robot, the iRobot Braava Floor Mopping Robot, the iRobot Mirra Pool Cleaning Robot and the iRobot Looj® Gutter Cleaning Robot.

Restrictions

Place items in cart and discount will be applied automatically. Gift Cards/Certificates purchased from this Merchant do not apply unless stated otherwise. Savings will only be delivered when you purchase through the link provided on this page. If you visit this Merchant through other websites prior to your purchase, you will not receive the program savings. Tax and shipping costs do not apply to this offer unless stated otherwise. Points will be credited within 1 billing cycle after a valid purchase in accordance with the terms of this offer has been completed and verified. You may lose your savings when you return purchased item(s).

THANK YOU FOR VISITING IROBOT

If you completed a purchase:

You'll be rewarded with 6 WOWPoints per $ spent.

Average 5 STAR Reward at this store: 7,200 WOWPoints

You can expect a WOWPoints confirmation email within 1-2 days of purchase

What are WOWPoints?

iRobot allows you to

Pay with Points

WOWPoints Benefits

WOWPOINTS EARNED:

Avg. Spend$1,200

Avg. Earn4,800

5 STAR Earn7,200

------------------------------------------------

THIS WAS MY THIRD COMPLAINT TO THE COMPANY

did not receive 15% discount from my irobot purchase through your website just now. how do I get the 15% refund back? this is very disappointing. i'm also a 5 star member and I expect results quickly. thank you so much.

-----------------------------------------------------

Catie (Customer Experience)

Sep [redacted] 11:13 AM

Hello [redacted],

[redacted].

Best,

Catie

-------------------------------------------------------------

[redacted] Mon, Sep **, 2015 at 11:18 AM

That makes no sense. You did not have anything written about it doesn't apply to all items. That was misrepresentation by your company. Please explain. Thank you.

Catie (Customer Experience)

Sep **, 1:09 PM

----------------------------------------------------------------

Helo again [redacted],

Note that site wide does not mean that every item is discounted, just that there are discounts throughout the site.

Let me know if you have any additional questions.

Best,

Catie

-----------------------------------------------------------

[redacted] Mon, Sep **, 2015 at 1:13 PM

well, catie,

i'm afraid I must be rather stupid and try to understand exactly what I read. there is no where that your ad said any of what you are saying. i'm afraid I will be letting aarp and Revdex.com know about this misunderstanding and let them decide who is right. if i'm wrong, then I will apologize.

I know it is not your fault, but your company is not making the discounts clear.

thanks again for writing.

sincerely, [redacted]

--------------------------------------------------------

Catie (Customer Experience)

Sep **, 1:31 PM

Hello again,

Thanks for your feedback.

Please let me know if I can be of further assistance.

Best,

Catie

------------------------------------------------------------

Jarrid R[redacted]

2:58 PM (14 minutes ago)

to me

Hi [redacted],

Thank you for reaching out us about this issue! I apologize for any inconvenience but you will need to contact the merchant directly regarding this. While you accessed their site through ours, the purchase itself went through on their site and we do not have access to that information.

Please let me know if you have any further questions and have a great rest of your day!

Best,

Jarrid

From: [redacted]

Sent: Monday, September **, 2015 10:09 AM

Subject: no discount

3:10 PM (2 minutes ago)

to Jarrid

dear jarrid,

do not tell me that. I know that I shopped through your site. I printed every step of the way, just in case you guys tried to say that.

I am now filling out the form to the Revdex.com and other people who need to know.

i'm sorry to have to take these measures, but this is no way for your company to run business.

thank you. [redacted]Desired Settlement: the business needs to refund me the 15% of my payment to irobot which was 15% - $947.69. this was clearly false advertisement and the company does not seem to care. aarp also needs to stop using this company as a discount organization or they will also be seen as a company who warrants this kind of cheating of the elderly people. aarp should be ashamed of themselves.

------------------------------------------------------------ [redacted]

Sep ** (3 days ago)

to me

Dear [redacted]:

Thank you for shopping at iRobot.com. This e-mail confirms that your order number 4249668686-001

was received on 09/**/15. You will not be charged for any item(s) until they have shipped. When

your order has shipped, you will receive an e-mail confirmation with tracking information.

This shipping address includes the following item(s):

Item: 15846

Description: iRobot Brochure

Quantity: 1 @ $.00

Shipping Method: Economy Ground

You can expect to receive your item(s) between 09/**/15 and 10/**/15

Item: R980020

Description: Roomba 980

Quantity: 1 @ $899.99

Shipping Method: Economy Ground

You can expect to receive your item(s) between 09/**/15 and 10/**/15

Sub-Total: $ 899.99

Tax: $ 47.70

___________________________

Total for this address: $ 947.69

___________________________

Order Total: $ 947.69

__________________________

Business

Response:

Hi [redacted], This Jarrid again. I have reached out to you via email about the next steps that need to be taken in order to get your discount. I apologize for any inconvenience. Best,Jarrid

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I will not be completely satisfied until my refund has been credited to my account. I had to call [redacted] to become involved, since I used [redacted] in order to purchase the item. They have also sent an email to nextjump.com to explain the situation. [redacted] will send me a confirmation email once the refund has been credited to my account. I hope that you will keep this account open until that process occurs. Thank you so much for your help in this matter.

Sincerely,

I constantly have to nag Next Jump to credit me points for my purchases. When 'burning' points, it usually takes at least a month for my credit card to be credited back for my purchases. This is only after raising a claim to Next Jump. Three times now I've been credited exactly $1 to my credit card when trying to redeem at least $100. My statement even says $100+ has been set aside to credit the purchase. It seems like they are intending to be jerks about the redemption process, so we never redeem them. Are they broke and cannot afford to pay out rewards that have been earned? And 15-20 days processing for a VISA gift card to be sent? I've never heard of such thing with any other company.

Review: Being billed by this company on my American express card and just now knowing it.To my knowledge I have never enrolled in this program. My daughter is filling out this comp form as I speak. Never even turned a computer on. I have tried several phone #s and all are not good for this company. AARP even tried to help me with them since their name is on their webpage. Everyday savings center. They make it next to impossible to contact this company directly.Desired Settlement: Refund all charges that they have taken from my charge card American Express. ALL charges since they started withdrawing.

Business

Response:

Dear Sir/Madam:

[redacted]'s matter has be addressed.

Please let me know if you have questions or need further information. Best Regards,

Review: From October [redacted], 2014, I redeemed a total of 301,500 WOW points to order three $1000 VISA gift cards through Next Jump. Their site stated delivery would take place in 7 to 11 business days. I still have not received these gift cards despite multiple attempts to reach Next Jump.

The WOW points were subtracted from my balance at the time of purchase. On November [redacted], I contacted customer service about the status of the order, as my order still showed as pending on their site. The same day Next Jump responded by saying it can take 6-10 weeks for the transaction to process and ship. They said the process was managed by a company called [redacted], and I could contact them to cancel or track my purchase. However, Next Jump only provided their own confirmation number, but never a [redacted] confirmation number. [redacted] never received an order with my information and therefore could not help me out.

During that 6-10 week period, I noticed shipping date and tracking info had still not appeared on the Next Jump site. I contacted Next Jump on Dec [redacted], reviewed the situation, and firmly asked that they take care of the orders. Next Jump responded on Dec [redacted] and provided some bogus claims about pending purchases/points holding up the delivery of the cards and needing more info. I know this was bogus, because since the order of those cards, I accumulated enough points to pay for the purchases a second time and successfully redeemed points for some other purchases. I immediately provided the requested info. On Dec [redacted], I was told the cards would ship in 5 to 7 days and I would be provided with the tracking information. It has been 8 business days, and I have been unable to get a response from them for the last several days nor is the tracking info displayed online.Desired Settlement: I want my order delivered ASAP and a refund of the $15 in fees I paid when purchasing the cards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,