Nextbook USA Reviews (31)
View Photos
Nextbook USA Rating
Address: 136 N Grand Ave #148, West Covina, California, United States, 91791-1728
Phone: |
Show more...
|
Web: |
nextbookusa.com
|
E-mails: |
Sign in to see
|
Add contact information for Nextbook USA
Add new contacts
Bought my nextbook quite awhile ago. It locked up constantly so I sent it back and got a replacement. This one is also ***! Worst product I have ever used. Slows way down, even with only one app on it and lots of room for more. Will definately NOT recommend this product for anyone over the age of 3. Will not send it back, will just throw it away. Would flush it down the toilet if it would fit. Overall: Piece of ***. Don't buy now or ever.
Nextbook caused injury. Customer service number is useless, keeps saying closed.
I had my Nextbook overheat and started melting on me. It caused me injury and I have been trying to contact corporate with no luck. Lawyers next if I don't hear back from them through email.
Contact
when my tablet stopped working on me after only having it for just a couple of months, with very little use, I called next book and they offered to send me a new one as long as I sent my used one to them with the receiptAfter a month of getting the run around on where my tablet is and being promised that my tablet will be on my door stop at the end of the week (9/9/16) and being told today (9/9/2016) that they have just received my tablet on (9/8/2016) even though I have proof they had received it 8/15/something is not right here and I am honestly upset that I was originally told the whole process will only take 2-weeks and were going on over a month
This was a Christmas gift from my husband to help bring me out of my office and into the family while going to college online and it has been one problem after another with this tabletFinally got ahold of someone today 1/7/to find out how to access my college website was told to completely uninstall every program including the ones needed to run the tablet, which was not recommended by the service agent on the phone, so I bought a useless $tablet that I am hoping to return for something else in its price rangeThanks for nothing NextbookUSA for producing crap devices!
I bought my son a Nextbook tablet for ChristmasAbout a week after I bought it, it froze up and wouldn't come back onI spoke with a representative who made me pay for the shipping and we spoke about damagesThe tablet had no damagesI went to fed ex and shipped the tablet wrapped in layers of bubble wrap on top of the package envelope with bubble wrap insideI contacted Nextbook and wanted to know where my replacement was since it had been weeks and I tracked it and it was received weeks prior to my emailHe told me there was no record of it being receivedI sent him tracking number with FedEx infoHe then wrote back that he got in touch with the department and it was received damaged!?! And that they would not be replacing my unitThey are liarsI will never buy a product from them or recommend to anyoneTruly awful company
Bad tablets
Bought nextbook ares 8 a, model # *** would not stay charged, I sent that back cost me $8.55, for a product that didn't work. I received a new one, did not work, sent that back model # *** serial # ***XXXXXXXXXX I asked for refund for the tablet of 78.07 and for shipping and handling 1st one was $8.55 and the 2nd one was 13.00 received another, did not work. I believe they want my warranty to run out. I really wished I would of read the review about there tablets.
refund $78.07 shipping and handling for the 2 tablets I sent back $8.55 and $13.00 total of $99.62
I purchased a Nextbook tablet last summer for my niece and it was trash.
I purchased a Nextbook tablet last July for my niece and it was trash. I contacted Nextbook regarding a replacement and the rep advised me that I would need to spend money to send the tablet back and they would either repair or replace it. I sent to it back to the company and Nextbook sent me a replacement, which was not brand new. The second tablet wouldn't even turn on after several attempts. I contacted the company regarding the issue and I advised the rep that I would not be spending another time for a third tablet and that the company would need to replace it at their own expense.The rep advised me that a pre-paid shipping label would be sent to me (back in November) and I never received it. Now I'm stuck a non-working tablet and no resolution. This company is beyond awful and I would like a refund for my purchase.
I would like the Revdex.com to contact this company regarding my issue and have the company to assist me with refunding me my money.
Hello,
We will contact the customer. We do see in our recored that we sent out a pre-paid lable in December 5,2018. We will reach out to inform her we can replace and provide her a pre-paid label customer is still in warranty.
The company contacted me (Nextbook) almost two weeks ago and the representative promised to send me a prepaid shipping label and it was not sent to me. I called the company on last Friday, April 19, 2019 and spoke with another representative and he advised me that the shipping label was never created and to allow 24-48 hours to receive the prepaid shipping label. As of today, I have not received it.
Lastly, the company lied to the Revdex.com about sending me a prepaid shipping label back in December 2018. This company doesn't have any intention of making this horrible situation any better.
(The consumer indicated he/she DID NOT accept the response from the business.)
Per the FedEx tracking number provided on the prepaid label...Nextbook USA received the tablet on Monday, May 6, 2019
Yes, we have received the customer tablet. We email the customer the tracking number that the replacement it on its way. One of my agents will contact the customer personally and will inform and provide all information for the customer. Customer
I purchased the Nextbook Flexx 9 which will not turn on. I was advised there are no replacement or repair options available.
I purchased the Nextbook Flexx 9 around 10/2017, serial #YFGNXXXXXXXXXX; model #***. The unit will not turn on. I was advised there is an hardware issue with the unit and was told there are no replacement or repair options available.
I WOULD LIKE A REFUND OR REPLACEMENT OF THE UNIT GIVEN ISSUE IS NOT DUE TO DAMAGE OR MISUSE BY ME.
We will contact the customer, we can help with troubleshooting if a factory data reset does not help and the tablet is not working the customer need to provide proof of purchase and the date must be within the One-Year Warranty period. We cannot replace if the customer passed the year mark.
Prodcutive defective within 30 days of purchase and unable to return nor can get in touch with the company
Nextbook Ares 8A
Serial #YFGXXXXXXXXXX
Date of purchase 2/5/2019
The tablet freezes up and will not stay logged onto internet. Wal-mart has a 15 return policy. The tablet messed up with 30 days of purhcase. I contacted the store and they would not budge on the return policy. I have called Nextbook multiple times and haven't been able to reach a representative after waiting on hold for 15-20 minutes on hold. Nextbook states they don't except returns unless it was a direct purchase and according to the warranty this tablet would be replaced with a reconditioned product. Why would I want a reconditioned product after purchasing a brand new product and it messing up within 30 days. I am filing this complaint on behalf of my parents who are senior citizens and maybe wouldn't think to read reviews which happen to be bad after my research. I took my father shopping and I purchased them and Ipad and assured I would fight for them to be done right on this situation.
I would like a refund check mailed to my parents or I would like to receive authrization for my parents to take the product back to Wal-mart in Granite Falls, NC for a refund. I contacted the business today 3/15/2019 withut being able to speak to a representative and I tried to return the product to Wal-mart before owning the product less than 30days but more than 15 days of the return policy of electronics.
We will contact the customer and explain the term and policy for our 1-year warranty. We will assist with any troubleshooting if that does not work the customer must provide proof of purchase for a replacement.
I bought a tablet in August 2017, and in November of 2017 I sent it in and in December 0f 2017 they sent me a replacement and that one won't work now
I bought this Nextbook tablet for $150 in August of 2017. It went out in November of 2017. Sent it in and it was the motherboard. The model number is***. They sent me a replacement in December 2017. It would not turn on in December of 2018, I'm sure it's the motherboard again. They will not refund me my money or send me a replacement. I don't understand.
I want them to look at the tablet and replace it.
We are currently reviewing this case and according to our records the purchase date was August 16, 2017 . I understand that we send a replacement 12/4/17, but unfortunately the 1-year manufacture warranty has expired as of 8/16/2018 . If the customer purchased an extended warranty through the retail store, they may contact the extended warranty. We will reach out to the customer and inform her about this.
My Ares nextbook tablet purchased 6/17/18 has died. I am unable to charge it by any means. I have the receipt and the tablet with charging cord. I would like to send it in for a replacement as per the warranty agreement. I contacted customer service by phone on 12/20/18 and was told I needed to troubleshoot before they'd replace the tablet. I could not do any of the 9 steps(e-mailed to me) since the tablet had no power. I responded by e-mail twice( once was a 12 step form including the model #, serial # and copy of receipt) and called twice and got no responses to the e-mails, and no live person picked up after holding over 20 minutes on the calls. I pushed "1" for a callback, and no call back either time. I did get an e-mail last night from a "no-reply
Other (requires explanation) I would like the company to tell me what the next step is to getting my tablet replaced. Or better yet, have me stop going through so many hoops and just send me one.
We will make contact with the customer since he has a defected tablet, we can replace, he has POP we will honer our warranlty as long there no damage.
I purchased a Nextbook tablet *** It has been nothing like they advertise it to be It has problems of all sorts, touch screen, freezing up, keyboard sticky keys, just a few to mention Talking with their Tech support people has not been a good experience at all You call and always are on hold 20-minutes and still don't have a product worth using more than a paperweight I have emailed them twice recently and they will not respond I WOULD NEVER BUY ANOTHER PRODUCT FROM THEM!
Nextbook 8 crashes freezes
Purchased Nextbook 8 on December 15,2018 from Walmart and have had nothing but problems from the first time I turned it on. No matter what I try to do on it, it freezes up. Went to the Nextbook website to try to complain and the page takes me to error.
I plan on returning my tablet to Walmart and getting a different brand
We will contact the customer to see if they would like a replacement as long, they have proof of purchase. We will call to help with troubleshooting if that doesn't work, we will issue a return authorization.
(The consumer indicated he/she ACCEPTED the response from the business.)
I returned my product to walmart and got a different brand. Would not recommend this brand, the website is faulty as the product.
Product does not work after two days try to contact the co with no resolve
Product is a 8 inch tablet two days old will not go past.the start screen tried calling tech support at the con. There is no way to GET in touch with the co. To have this resolved
Rrefund of replacement product
We will contact the customer by phone to get this issue resolve. As long customer as Proof of purchase we will proceed with the Warranty.
(The consumer indicated he/she DID NOT accept the response from the business.)
Reply to the Revdex.com was made on 1/9 as per the response letter from the co. They state they will contact the consumer via phone # number listed below. I also still have the receipt from the date of purchase. I look forward to hearing from the co. To have this resolved.
***.
Number X-XXX-XXX-XXXX
I bought a nextbook tablet from Walmart Jan 2018. I used it up to 8 times and the tablet does not work well. Delayed response or no response.
***
***
The product did not work well and now doesnt work at all after only utilizing the tablet a handful of times. I have other apple and samsung tables that work very well and respond quickly to commands. This product is a scam and I believe many other people are experiencing the same issues. I feel as if my money was stolen. I would like confirmation that the FCC actually approved this product and what kind of testing and verification(*** were provided besides the FCC...
I would like my money refunded and I would like to know what companies verified that the electronic product is suitable for the USA market.
We will contact customer since he is within our 1 Year Warranty. As long customer has Proof of purchase, we can replace his device. We will Explain to the customer our warranty does not offer refund which stated on our policy. We can replace due to defective issue *** is having with his NextBook tablet.
New in box and product does not work. Absolutely no way to get tech support from their website.
Nextbook Ares 8 - Will not turn off and cannot leave the screen to even activate it. Tech service is showed on website but does not exist when you attempt to contact them.
Repair, replace or refund
We will email customer! we will troubleshoot the device first to see if that help if not, we can warranty the device and replace with new one, but customer need to provide Proof of purchase. We will contact the customer right away.
Complaint Response Date bumped because: Holiday
The Nextbook Area 8A has not been replace and/or repair.
Purchased Nextbook Area 8A at Walmart-Plover, WI on 09/19/2018. The Tablet failed to function around 10/10/2018. Walmart refused to take back for exchange due to 15 days refund/exchange policy. Send the Tablet via USPS on 10/13/2018, First Class ***
The Nextbook USA received on 10/15/2018. There were no email/no phone calls regarding the replacement/repair from the company. Finally got a phone call and email said it would takes 2 weeks for return. Two weeks passed. No email/phone call for update.
I spent $74 + tax $78.07
No Tablet replacement and wasted $78.07.
Updated information: 10/30/2018 received a follow up that they are still tracking the package. The USPS indicated it was received by front desk inside the Nextbook USA building.
What happen to the Nextbook that I purchased?
I spent $74.00 + tax $78.07 Returned to Nextbook USA Corporate Office *** *** *** Failed to located my package. I want a NEW replacement or a New replacement certificate for me to go back to Walmart to redeem for new Nextbook. I want my Nextbook back.
This is an update from Monday, November 5, 2018.
Received a package from E FUN, *** with FedEx ***. This was a replacement Nextbook Area 8A Tablet. Condition was NEW with sealed security tape. I turned on the Tablet and noticed looked a lot of different than the one I got from Walmart. It worked with NO error. I want to say THANK YOU to Nextbook USA for their customer service by replacing and shipping the NEW TABLET. I do have one minor complaint about Nextbook USA company...They need to communicate with customers regarding to STATUS.
I AM WITHDRAW MY COMPLAINT !!!
Refuse to do a refund or store credit.
Purchased a nextbook tablet on September 22, 2018 and stopped working October 17, 2018. Called Nextbook on October 17, 2018 to complain about the product, gave all information needed such as name, number and product serial number and was told to return it Walmart at *** to get a store credit. Went to Walmart October 18, 2018 to consult help with a store credit hoping they could because it states in Walmart that you have 90 days Guarenteed return with receipt but they say have a different warranty for electronics for a 14 day period that is only in their own guidelines at customer service. However Walmart is also refusing refund or store credit as well. The product was manufactured June 2018 with only 3 months of age and is completely unuseable. Im a senior citizen that can not afford to lose out on $79.92.
store credit
Hello there,
Uncountably, our warranty does not offer refund we can only replace within the Warranty. I see that we did issue a return authorization October 18, 2018 sent to her email *** her ***. Customer must return device first once we receive it we will send out a replacement tablet for her.
# ***- purchased around Jan Feb and is defective screen failure. Was on hold for over 4 hours unable to get ahold of anyone
# ***- purchased around Jan Feb and is defective screen failure. Was on hold for over 4 hours unable to get ahold of anyone To assist with exchanging this item.
Would like to send this defective product for an exchange
We will contact the customer by phone and email as well to resolve this issue. As long customer has proof of purchase and no physical damage we will be able to do a replacement within the warranty.
(The consumer indicated he/she DID NOT accept the response from the business.)
This notebook was purchased by a relative not myself directly *** I have no receipt. The serial # should give an indication when this was purchased. I have no box - we didn't keep the box.
The Nextbook this is concerning is currently locked and awaiting a activation code. On the tablet it tells you what website to go to to get the code needed with the DiSa # which I did, currently the tablet will not let me enter the activation code on the touchscreen but the touchscreen works fine for the alarm and volume up/down on the screen. I was told to get 4 things, a receipt, the original box(don't have and who would), the DiSa #, and where it was purchased from(On reciept). So I sent all but the barcode from the original box to the email provided in the message and have got no response for over 2 weeks. Then I got to nextbook's website and see live chat, there is nothing live about it. It is merely a email or messaging system but I try it none the less and am told for any technical issues please contact the manufacturer OMG that is what I was DOING so I don't know who the manufacturer is and am fed up and done with nextbook usa.
Product_Or_Service: Nextbook
Order_Number:
Repair I just want the tablet back to it's original condition, activated. A factory reset was all that was done to this tablet to basically start new again thats all thats wanted.
Our warranty does not cover issue relating to activation code if the customer activation screen show that its lock and unable to put the code in they would need to contact POSA creator of the code.