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Please provide us with pictures of that you took of your move out

Thanks for the opportunity to answer to this complaintSorry for the late responseTenant has leased a property from The CompanyAt the time of submitting the vacate notice unable to provide military orders, for which we accepted Memorandum from the CommanderThe deposit was disbursed within days of vacating the premises and an amount of $was sent to address in **After getting the deposit Tenant questioned certain charges and upon reviewing the pictures an agreement was made to refund an additional amount of $for repair that Tenant was not responsible forThat concluded the case from our behalfMore than 80% of our business comes from service members and we take that responsibility very seriouslyAgain, thanks for the opportunity to respond

Here are some of the requested picturesI was only allowed to attached each time Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As stated before, there are some chargesThey are trying to charge me twice for same thing in regards to bathtub cleaningThey are trying to charge me for stains/damages that were already present at time of move in located in the closets, pantry, windows, window seals, doors and socket platesThere are pictures of light fixtures that show no dirt or need repairs and all the batteries in detectors were replaced upon move outI have receipts as proof I was also falsely charged for lock replacement when was clearly unnecessary, seeing that the inspector did not do his inspection until July 7th of I was out of home by the 26th of June and even though I mistakenly took garage door openers with me, I mailed them back to the company on June 29th and was informed on July 2nd, that they were receivedThe company still has failed to provide valid invoices of such chargesInvoices from individuals or companies that have provided these services they claim have been charged to my deposit Regards, [redacted] ***

Thanks for opportunity to respondRefer to paragraph A (1) for early termination SOPsNotice becomes effective on the last day pay of the FOLLOWING month in which its givenNo prorations of rent.Non refundable pet fee of $is retained by the owner in exchange for the right of the tenant to keep the dog, see attached pet agreement.Property did not comply with Condition of Property at Surrender (CPS) guidelinesAll the pictures of deficiencies have been shared to the tenant directly, ANY questions can be sent as a reply to those picturesHiring of maid is inconsequential as the goal is to ensure compliance to the standards of CPS, not the maid serviceMandatory professional carpet cleaning/pest control, no receipts at the time of move out inspectionElectricity turned on to complete the repairs, tenant charge

Hello there, Thanks for letting me respond to this matterLaura Guab had moved out without providing an adequate notice to vacateAs a result they were charged a month of rent while they felt that was overcharge and unjust As far as the rest of the accusations, I will assure you that not only 80% of the tenants are military, our owners are 80% military as wellSo to suggest we overcharge soldiers is false Should you require pictures of how the property was vacated, along with move out invoices let me know and we will promptly sent them to you THANKS! -- Tropicana Realty [redacted] ***

Revdex.comYes, and I have more pictures of my move out as wellAnd I also have receipts of whatever I replaced in the house before I turned in the keyThe person who did my move out inspection, Mr [redacted] can tell you that I turned in the house in a very good condition otherwise he would have taken pictures of things I "supposedly" destroyedIf the house got broken into after I turned the key in, that shouldnt be on me and taken out of my deposit and I am pretty sure his house got an insurance for those type of casesThe only thing I remember that Mr [redacted] took pictures of are the hole in the garage, the bathroom towel hang thing thats missing and been patched on, and I forgot to clean the oven drawerThe carpet in some of the rooms already had heavy stains from when I moved inThey can match their picturesAgain Thank you so much for taking care of this matter Regards, [redacted] ***

***

Good afternoon!I have received another complaint about the same matter at his propertyI want to reiterate the following: the owner of the property has taken over the deposit and this is what he has emailed us upon completion of the repairs:"Good Morning.Sept2015Attached is the cost of damages, repairs and cleaning of the Westwood drpropertyI'm also including pictures in case any doubts arise. If additional information is needed please contact me as soon as possible so we can finally close with previous tenants.Thank you.Property damages $750.00Professional Cleaning $150.00Removal and Disposal of aproximately gallons of used motor oil and one gallon of used cooking oil $" I have shared the pictures of what the property was left likeI can share all the pictures again with tenants and Revdex.com if neededAgain, the lease agreement is between the tenant and the ownerTropicana Realty acts as a management companyIf the owner at any point decides to take over the management they are free to do so.Please let me know if I need to share the move out picturesOr should I provide the contact information of Mr*** ***, the owner of the property who did the move outAdvise on how would you like me to proceed. Thank you

Complaint: ***
I am rejecting this response because: the pictures they want to provide you is probably provided by the owner, the Move out inspection, *** should be a witness that I have turned in the house in a very good conditionThey are just the worst realtor ive ever hadI am sorry but thats just the truth I should have listened to their past tenantsI have talked to the owner of the house after I moved out and told me that when he got the key from the house, it was a hot mess and looks like someone broke into it, they used my deposit to fix whatever was broken but that shouldnt be on me because ive done my moved out inspection before all of that happenedi have move out pictures of my own as well to provide as an assurance*** would have taken pictures of the faults or "broken things" they were talking about if ever it was true which are not! If ever we have to go to a court for these because this scam has to stopI can provide my move out pictures as wellOh BTW the invoice I got was just a typed letter from themNo receipts or whatsoever that explains where they spent my deposit.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I want to reject the company, Tropicana Realty's response, due to the fact that, as stated in my original complaint, I expressed how the company failed to itemize and show proof of charges made to my depositThe company told me that they would provide invoices and pictures to show proof that charges were valid and they still have failed to do soThank you for your help and time in this matterHave a blessed day!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is obvious nothing will happen and I prefer to cease all contact with Tropicana.
Regards,
*** ***

Revdex.comYes, and I have more pictures of my move out as well. And I also have receipts of whatever I replaced in the house before I turned in the key. The person who did my move out inspection, Mr. [redacted] can tell you that I turned in the house in a very good condition otherwise he would have taken pictures of things I "supposedly" destroyed. If the house got broken into after I turned the key in, that shouldnt be on me and taken out of my deposit and I am pretty sure his house got an insurance for those type of cases. The only thing I remember that Mr. [redacted] took pictures of are the hole in the garage, the bathroom towel hang thing thats missing and been patched on, and I forgot to clean the oven drawer. The carpet in some of the rooms already had heavy stains from when I moved in. They can match their pictures. Again Thank you so much for taking care of this matter. 
Regards,
[redacted]

Hello Dear Customer Service Representative,Thank you for the opportunity to respond to the customer's complaint. The tenant has leased the premises and agreed to return the property with certain stipulations such as provide move out carpet cleaning and pest control receipts. Not only were those...

receipts not provided to inspector, the property was not compliant with the stipulations specified in condition of property at surrender. Attached you will find the inspection report with move out pictures along with itemization of security deposit. We believe that after reviewing the report it will become self evident what the deposit was used for and the resulting deficiency the tenant is responsible for. If there is anything else you might need from us please let us know.Thank you for the opportunity to resolve this matter!

Complaint: [redacted]
I am rejecting this response because: As stated before, there are some false charges. They are trying to charge me twice for same thing in regards to bathtub cleaning. They are trying to charge me for stains/damages that were already present at time of move in located in the closets, pantry, windows,  window seals, doors and socket  plates. There are pictures of light fixtures that show no dirt or need repairs and all the batteries in detectors were replaced upon move out. I have receipts as proof.  I was also falsely charged for lock replacement when was clearly unnecessary, seeing that the inspector did not do his inspection until July 7th of 2015. I was out of home by the 26th of June and even though I mistakenly took garage door openers with me,  I mailed them back to the company on June 29th and was informed on July 2nd,  that they were received. The company still has failed to provide valid invoices of such charges. Invoices from individuals or companies that have provided these services they claim have been charged to my deposit. 
Regards,
[redacted]

Hello there,   Thanks for letting me respond to this matter. Laura Guab had moved out without providing an adequate notice to vacate. As a result they were charged a month of rent while they felt that was overcharge and unjust.    As far as the rest of the accusations, I will...

assure you that not only 80% of the tenants are military, our owners are 80% military as well. So to suggest we overcharge soldiers is false.   Should you require pictures of how the property was vacated, along with move out invoices let me know and we will promptly sent them to you.   THANKS!   -- Tropicana Realty [redacted]

Thanks for opportunity to respond. Refer to paragraph 28 A (1) for early termination SOPs. Notice becomes effective on the last day pay of the FOLLOWING month in which its given. No prorations of rent.Non refundable pet fee of $200 is retained by the owner in exchange for the right of the...

tenant to keep the dog, see attached pet agreement.Property did not comply with Condition of Property at Surrender (CPS) guidelines. All the pictures of deficiencies have been shared to the tenant directly, ANY questions can be sent as a reply to those pictures. Hiring of maid is inconsequential as the goal is to ensure compliance to the standards of CPS, not the maid service. Mandatory professional carpet cleaning/pest control, no receipts at the time of move out inspection. Electricity turned on to complete the repairs, tenant charge.

Complaint: [redacted]
I am rejecting this response because:The information that Tropicana provided was false. And far as the pest control I never ever came out of pocket cause its not the tenant responsibility. And damages and repairs there was none. I have pictures of the place before I moved I out.
Regards,
[redacted]

Hello Tenant,I understand that you have concerns about some charges. First of all let me clarify that we have overpaid you by $200. The non refundable pet fee of $200 was erroneously returned to you. So you have been credited $200 extra on your move out charges. The electricity was turned on to complete the move out repairs to ensure the property is compliant with Condition of Property at Surrender (CoPaS) specifications. Often times the tenants hire professional cleaning companies to get the property ready for move out inspection. But those are not provided with CoPaS. As a result tenants feel that they have paid for a service, but the desired outcome did not happen.I will review the pics for debris in the tub concern. Do you need CoPaS form for review?

Please provide us with pictures of that you took of your move out.