Nexus Communications, Inc

Dear Sir or Madam###-###-#### paid for minutes until November 2, government minwould be added.Please advise ###-###-#### his next step to get his min

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms.*** has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** indicates that the free lifeline minutes weredepleted from her account without using them.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountTherepresentative was able to see that lifeline minutes were added on Ms*** account on May 8,The representative was also able to see that Ms*** has accessed data on her handset without adata plan in place, and that consumed the lifeline minutes from her ReachOut Wireless accountTherepresentative was also able to see that Ms*** contacted ReachOut Wireless on May 11, 2015regarding airtime depletion and confirmed that she used internet on her handset; however, she wasadvised that she needs to purchase a data plan for internet services as well as disabling the cellular dataservice on her handset in order to save unwanted depletion of minutes.A Nexus representative promptly tried to contact Ms*** to discuss her case in greater detail.Unfortunately, after several attempts the representative was unable to speak with Ms***Therepresentative wanted to inform her that the lifeline minutes on her account were depleted due to the datausage on her handsetThe representative also wanted to inform Ms*** that she needs to purchasedata plan before using internet service on her handsetNexus will continue to follow this matter up withMs*** until we can assure that matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,ReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Mr*** *** contacted your organization and has provided specific information regarding hisPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr.*** has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr*** ***Mr*** states that he is experiencing issues in receiving the usermanual for his handset from ReachOut Wireless.Upon receipt of the complaint filed by Mr***, a Nexus representative investigated his accountTherepresentative was also able to see that ReachOut Wireless sent Mr*** a user manual first on April20, 2015, next on April 23, and then a third one on April 28, 2015; however, Mr*** states thathe did not receive any of these manualsThe representative was also able to see that on May 11, 2015,ReachOut Wireless sent him a fourth manual upon validating Mr***’s provided email address.A Nexus representative promptly attempted to contact Mr*** in order to discuss his case in detail.The representative was able to speak with Mr***, informing him that ReachOut Wireless has alreadysent him the user manual for his Motorola-Q handset on May 11, 2015; however, if he has not receivedthat manual, ReachOut Wireless can provide him another oneMr*** confirmed that he has receivedthe user manual now and considered the matter resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Nadia LopezReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms*** has infact released Nexus from any liability regarding Customer Proprietary Network Information ("CPNI") andhas de facto given Nexus permission to acknowledge and discuss to a limited extent her account withyour organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** seeks a refund of $that was paid towards anunlimited talk and text plus 500MB data plan on April 3, as her account was disconnected due toher number ported out to another company.Upon receipt of the complaint filed by Ms*** ***, a Nexus representative investigated her account.The Nexus representative found that Ms***, who purchased the unlimited talk and text plus 500MBdata plan for $on April 3, through an IVR (Interactive Voice Response), was applied to herReachOut Wireless account on the same dayThe Nexus representative was able to find that Ms***’snumber was ported out to another carrier on April 14, 2016, which resulted in her lifeline services beingdisconnected from ReachOut WirelessThe Nexus representative was able to see that Ms*** contactedReachOut Wireless on April 15, and sought a refund for the payment she made towards theunlimited talk and text plus 500MB data plan where she was informed by a Nexus agent that as perstandard company procedure and as per Terms and Conditions set on ReachOut Wireless’ web portalstates that any Additional Airtime Cards purchased are non-refundable.A Nexus representative promptly attempted to contact Ms*** *** to discuss her case in detailTheNexus representative after many attempts was able to speak with Ms***, and informed her thatReachOut Wireless will not be able to refund full amount of $and will do partial refund of $21.25as she already used the airtime (unlimited talk and text plus 500MB) plan for good days andmoreover, she already consumed all the megabytesThe Nexus representative informed Ms*** thatthe refund has been initiated and will be processed soon, that will be sent through check at her addresswhere she confirmed over the phoneThe Nexus representative further informed Ms*** that she willhave the check amount of $delivered to her within the next to working daysMeanwhile,Nexus will continue to follow up this matter with Ms*** to ensure the matter is resolved to hersatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us if you haveany questions or need any additional information.Thank you.Sincerely,Jacob E

Thank you for the effort you made on my behalf Reachout wireless has called me The result-- yes they sent me a phone with a defective screen They admit it 2) They are discontinuing service as of April
Repair services are being shut down earlier 3) When I change carriers, I will need a new phone, so they sent me a list of suggested replacement carriers to speed the process of getting a new phone

Dear Sir or Madam:Since Mr*** *** has contacted your organization and has provided specific information regardinghis Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr.*** has in fact released Nexus from any liability regarding Customer
Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr*** ***Mr*** states that he is facing an issue in receiving a refund forthe handset that he had purchased from ReachOut Wireless on February 6, 2016.Upon receipt of the complaint filed by Mr*** ***, a Nexus representative investigated his account.Upon investigation, the Nexus representative was able to see that Mr*** purchased a SamsungIntensity U($including $shipping and handling fee) from ReachOut Wireless on February6, and it was marked as delivered to Mr***’s address on Saturday, February 13, The Nexusrepresentative was further able to find that Mr***’s new phone was unable to activate as his serviceswere disconnected since January 26, As a result, Mr*** requested a refund.The Nexus representative promptly attempted to contact Mr*** *** to discuss his case in detail.The Nexus representative was able to establish contact with Mr*** over the phone, informing him thatonce the handset is received, ReachOut Wireless will be able to refund the full amount of $withoutthe restocking fee however the shipping and handling fee of $that was already paid for the shippingcompany will be excludedMeanwhile, Nexus will continue to follow up with Mr*** to ensure thematter is resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us if youhave any questions or need any additional information.Thank youNCI

Since Ms*** *** contacted your organization and has provided specific information regarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms*** has in fact released Nexus from any liability regarding Customer Proprietary Network
Information ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent her account with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in response to the complaint of Ms*** ***Ms*** indicates her lifeline services were disconnected from ReachOut Wireless without any prior notification.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountThe Nexus Representative found that Ms***’ lifeline services were initially activated with ReachOut Wireless on December 10, and transferred to the non-lifeline plan on June 17, due to a denial notification received from NLAD (National Lifeline Accountability Database) as Ms*** has not submitted a copy of her government benefit proof or a copy of her identity proof.A Nexus representative promptly tried to contact Ms*** to discuss her case in greater detailUnfortunately, after multiple attempts the representative was unable to speak with Ms***The Nexus representative wanted to inform Ms*** that she needs to complete the re-enrollment application, head of household form and submit a copy of government benefit proof along with a copy of identify proof in order to get her Reachout Wireless services reinstated under the lifeline plan with ReachOut WirelessNexus will continue to follow up with Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and we sincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us if you have any questions or need any additional information

ROW: "The Nexus representative was further able to see that Ms***’s lifeline services were disconnected again on February 23, due to non-usage of lifeline services as she did not make an outbound call for the last days."CT: This statement is abounding in error and contrary to factCall History details were put forward previouslyMaterial evidence: handset ROW: "...was sent numerous text messages to warn that her services will be disconnected if she did not make an outbound call..."CT: This statement is inaccurateTo restate, the most recent reminder message received from ReachOut Wireless was on Dec 11, at 2:pmPreviously, Oct, 24, Sep and Aug 27, respectively. ROW: "...sending e-mails to return a call to have this matter further discussed."CT: This statement is unveracuiousNo ReachOut Wireless emails have arrived in my Inbox or Spam folder ROW: "The Nexus representative wanted to inform Ms*** that ReachOut Wireless is no longer able to provide service to her area"CT: This statement is not straightforwardThe same response was received last year after Lifeline services were deactivated; "...as of 24th February we are not currently providing lifeline service in your area."Given that I've been a loyal ReachOut Wireless customer since 2011, I'm requesting that my handset be reactivated and Lifeline services be put back on said handset forthwithAnd, as a courtesy, minutes be loaded to my account to address the loss of accumulated airtime (One Hundred Twenty-five (125) rollover Minute Plan) - the plan chosen at enrollment - MODEL NO: VX- FCC ID: BEJVX- S/N: 902HJZS- H/W REV: - MEID HEX: A00000283D42F8. Express consent to generate ReachOut Wireless call records has been given to the FTC, Wisconsin DOJ and the Attorney General's office *** *** may be reached at ***@sbcglobal.net

Dear Sir or Madam:Since Mr*** *** has contacted your organization and has provided specific informationregarding his Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr*** has in fact released Nexus from any liability regarding Customer
Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr*** ***Mr*** indicates that he needs a refund for the upgradehandset that he has purchased with ReachOut Wireless on May 02, 2015.Upon receipt of the complaint filed by Mr*** ***, a Nexus representative investigated hisaccountThe Nexus representative found that Mr***’ lifeline service was initially activated withReachOut Wireless on March 26, The Nexus representative was able to find that Mr***purchased an upgrade handset as LG Optimus Zone VSwith ReachOut Wireless on May 02, 2015,switched his number and services onto the new device on May 25, and now seeks a refund for it.A Nexus representative promptly attempted to contact Mr*** *** to discuss his case in greaterdetailThe Nexus representative was able to speak with Mr*** informing him that the upgradehandset purchased on May 02, has exceeded the refund period and ReachOut Wireless will not beable to process the refund, that is limited to days from the date of purchase as per ReachOut Wirelessstandard procedureThe Nexus representative further informed Mr*** that ReachOut Wireless willno longer be able to provide service after the date of May 21, in his areaMr*** confirmedthat he is in the process of enrolling with Budget Mobile for lifeline serviceMr*** acknowledgedthe assistance provided to him by the Nexus representative and considered the matter is resolved to hissatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us ifyou have any questions or need any additional information.Thank you,Sincerely,Jacob E***ReachOut Wireless™ Customer Compliance

Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms.*** in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** states that she is facing charging issues with thehandset she has received from ReachOut Wireless on November 25, 2015.Upon receipt of the complaint filed by Ms*** ***, a Nexus representative investigated heraccountThe Nexus representative was able to see that ReachOut Wireless on November 19, sentMs*** a replacement handset that was delivered to her on November 25, 2015.A Nexus representative promptly tried to contact Ms*** to discuss her case in greater detailTheNexus representative was able to speak with Ms***, upon the issue being determined that thebattery of her handset is defective, wished a replacement handset be sent to herThe Nexusrepresentative, confirming Ms***’s address advised Ms*** that ReachOut Wireless cansend her another replacement handset upon receipt of her existing handset being sent back to ourcorporate address in Ohio as per standard company procedureThe Nexus representative further offeredMs*** minutes of free airtime on her ReachOut Wireless account in a good faith and for longterm relation upon delivery of her next replacement handsetMeanwhile, Ms*** acknowledgedthe assistance and considered the matter resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us ifyou have any questions or need any additional information.Thank you.Sincerely,Jacob E***ReachOut Wireless™ Customer Complianc

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms.*** has in fact released Nexus from any liability regarding Customer Proprietary
NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** seeks a refund for the upgrade handset that shepurchased with ReachOut Wireless.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her account.The Nexus representative found that Ms*** purchased an upgrade handset as Apple Iphone4from ReachOut Wireless on June 26, 2015, and was marked as delivered to her address on July 2, 2015.The Nexus representative was able to find that Ms*** contacted ReachOut Wireless on March 22,with regard to her services where a Nexus agent informed her that ReachOut Wireless will nolonger be able to provide service in her areaMs*** proceeded to seek a refund for the handsetthat she purchased from ReachOut Wireless and Ms*** was informed that ReachOut Wireless willnot be able to refund as the return period and warranty have already passed there term date.A Nexus representative promptly attempted to contact Ms*** to discuss her case in furtherdetailThe Nexus representative after many failed attempts was able to speak with Ms***’s son***The Nexus representative informed him that the upgrade handset purchased on June 26, 2015has exceeded the refund period as they have already used the handset for almost one year andReachOut Wireless will not be able to process the refund that is limited to days from the date ofpurchase as per ReachOut Wireless standard procedureThe Nexus representative also informed Mr.*** that they will be able to activate their Apple Iphone with another phone company if thatcompany uses Verizon as their network carrier as Reachout Wireless handsets are Verizon-compatiblehandsets and provided the information of the phone companies which use Verizon as their networkcarrier in order for them to be able to activate their handset with themMeanwhile, Nexus will continueto follow up with Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,Jacob E

Dear Revdex.com, I was told that I could receive another phone and that the minutes from the ten dollars I put on my phone would be loaded thenThat I was not able to get a refundThere is no way that those minutes, Was used up in less than a dayWithin about hoursImpossible! So they are lying when they say that they told me the minutes was depletedAnd they are lying when they say that they told me thisAnd that the minutes are gone! They supposedly record the telephone callsThey must not because they told me they seen where I purchased the minutes and that I had only used minutes of the Prior to calling and reporting it stolen and having it cut it offWhich I asked on the following day that it was stolenBecause they're office closes at 5pmBut I did leave email on their websiteAnd I purchased the minutes over the phoneWhen I spoke to someone after I contacted you all the first timeThey were still trying to send me a replacement phone with the remaining minutes on it that I had just purchasedSo to write these blatant lies is hypocrisy! I want my money back! The difference from the -Equals I want my money they are not aloud to confiscate people's moneyAnd try to force them to stay at a shifty phone company that is obviously not being monitored by the GovernmentI am sure I am not the only who has complaints about their companyPlease continue to try and get my little money backI am going through a hard enough time! Without this added stress! Thank you!

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms.*** has in fact released Nexus from any liability regarding Customer Proprietary
NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** indicates that she wants to port out her cell phonenumber to another phone company as her lifeline services were disconnected from ReachOut Wireless.Upon receipt of the complaint filed by Ms*** ***, a Nexus representative investigated heraccountThe Nexus representative found that Ms***’ lifeline services were initially activated withReachOut Wireless on January 21, and were disconnected on March 23, due to a denialnotification received from National Lifeline Accountability Database (NLAD) stating that Ms***authorized another carrier for use of lifeline services.A Nexus representative promptly attempted to contact Ms*** *** to discuss her case in furtherdetailThe Nexus representative after many attempts was able to speak with Ms*** informing herthat ReachOut Wireless received a denial notification from National Lifeline Accountably Database(NLAD) stating that Ms*** authorized another carrier for use of lifeline services, and that resultedin her lifeline services to be disconnected from ReachOut WirelessThe Nexus representative furtherinformed Ms*** that she will be able to port her ReachOut Wireless phone number to anotherphone company on or before April 22, and provided her account information to be provided toanother phone companyMs*** acknowledged the assistance and meanwhile, Nexus will continueto follow up with Ms*** until we can assure that the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms.*** in fact released Nexus from any liability regarding Customer Proprietary
Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** indicates that she has not had any prior notificationfrom ReachOut Wireless about her lifeline services being disconnected.Upon receipt of the complaint filed by Ms*** ***, a Nexus representative investigated heraccountThe Nexus representative was able to see that Ms***’s lifeline services with ReachOutWireless were initially activated on April 23, 2010, and were transferred to non-lifeline services on July30, The Nexus representative was able to find that ReachOut Wireless received a notification fromNLAD (National Lifeline Accountability Database) stating that Ms*** has authorized anothercarrier for use of lifeline services, which resulted in her lifeline services to be disconnected fromReachOut Wireless on July 30, 2015.A Nexus representative promptly attempted to contact Ms*** ***, to discuss her case in detail.The Nexus representative was able to speak with Ms***, informing her that following she hasauthorized another carrier for use of lifeline services, her lifeline services with ReachOut Wireless wasdisconnected on July 30, in accordance with FCC regulation that states “one lifeline per household”.The Nexus representative further informed Ms*** that approval or denial of lifeline services issubject to NLAD’s independent decision, which regulates, monitors, and governs the lifeline program andwould communicate any change to lifeline services with the respective carriers without involving thesubscriberMeanwhile, Nexus will continue to follow up with Ms*** to ensure the matter isresolved to her satisfaction, as the call was disconnected while approaching to the end of the conversationwith Ms*** and another call that was attempted, did not go through.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us ifyou have any questions or need any additional informationThank you.Sincerely,ReachOut Wireless™ Customer Compliance

Since Mr*** *** has contacted your organization and has provided specific informationregarding his Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr*** has in fact released Nexus from any liability regarding Customer Proprietary
NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr*** ***Mr*** states that his monthly allotted lifeline minutes arenot being added to his ReachOut Wireless account.Upon receipt of the complaint filed by Mr*** a Nexus representative investigated his accountTheNexus representative found that Mr***, who has been receiving monthly lifeline minutes on2nd of every month from ReachOut Wireless, purchased a monthly (talk min and unlimited text) planon October 30, The Nexus representative was able to see that Mr*** contacted ReachOutWireless on November 12, with regard to his monthly lifeline minutes plan and was advisedthat lifeline minutes plan will be applied same day his monthly plan expires.A Nexus representative promptly attempted to contact Mr*** to discuss his case in detailTheNexus representative was able to speak with Mr*** informing him that he will continue to receivehis lifeline minutes on the 2nd of every month unless a monthly plan is purchased that alters thereplenish dateThe Nexus representative advised Mr*** that ReachOut Wireless will replenish hisaccount with a set of lifeline minutes the same day his monthly plan is expired on November 29,The Nexus representative further informed Mr*** that in line with his due date a set of 250minutes for the month of December will be applied to his ReachOut Wireless account on December 2,Nexus will continue to follow this matter with Mr*** to ensure the matter is resolved to hissatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us ifyou have any questions or need any additional informationThank you.Sincerely,Jacob E***ReachOut Wireless™ Customer Compliance

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms.*** has in fact released Nexus from any liability regarding Customer
Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** indicates that she made two payments of $30.00each on July 22, to get unlimited talk and text plan; however, her services were disconnected onlyafter two weeks from the payment date.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountTheNexus representative found that Ms*** has made two payments of $each through MoneyGram on July 22, and had minutes added to her ReachOut Wireless accountThe Nexusrepresentative was able to see that $provides a minutes airtime tcard on ReachOutWireless web portal and the were applied towards Ms***’ accountAll the minutes have beenconsumed by Ms***On August 12, 2015, Ms*** purchased the unlimited talk and text planand it was activated on her account August 12, 2015.A Nexus representative promptly attempted to contact Ms *** to discuss her case in further detail.The Nexus representative was able to speak with Ms *** informing her that any $paymentreceived via Money Gram or whatever mode denominates equals minutes of airtime, while differentmonthly plans including unlimited talk and text plan as mentioned on ReachOut Wireless web portal doexistThe Nexus representative advised Ms *** that Reachout Wireless in good faith has alreadyactivated the unlimited talk and text on her account on August 12, that would be affective for thenext days from its activation date even though she has already used up minutes which shepurchased for $The Nexus representative further offered Ms*** an extension on the ongoingunlimited talk and text plan until October 20, as an amicable, good faith attempt towards theresolution and advised her that ReachOut Wireless will not take any further actions henceforth and thatshe needs to contact our customer care representative if she ever makes a payment that does not determinethe intended plan and is changed to the desired plan beforehand prior to any minutes being used from thepurchased planMeanwhile, Ms *** acknowledged the assistance provided to her by the Nexusrepresentative and considered this matter resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,*** ***ReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific informationregarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingMs*** has in fact released Nexus from any liability regarding Customer
Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** states that she is experiencing an issue inreceiving her phone back from ReachOut Wireless.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her account.The Nexus representative was able to find that Ms***, purchased an iPhone on April 3, 2015from ReachOut Wireless and it was delivered to her on April 8, The Nexus representative was ableto see that Ms*** reported some issues with her handset to ReachOut Wireless in the month ofJune, and was advised by an agent on June 11, to have the phone returned to ReachOutWireless for a replacement handset as the handset was still under warranty, which as per standardcompany procedure is limited to days from the date the handset was marked as deliveredThe Nexusrepresentative found that ReachOut Wireless received Ms***’s handset on August 12, 2015.A Nexus representative promptly attempted to contact Ms*** to discuss her case in detailTheNexus representative after multiple attempts was able to speak with Ms***, informing her, thehandset that was received beyond warranty limit, disqualifying her for a replacement handset and in agood faith ReachOut Wireless through FedEx sent her a general handset that is due to be delivered to hertomorrow on September 1, The Nexus representative respecting Ms***’s term withReachOut Wireless further confirmed that she can be issued another iPhone upon receipt of the generalphone back from her, that is in transit and is due to be delivered on September 1, Meanwhile, Ms.*** acknowledged assistance, expressed gratitude and considered matter closed to her satisfaction.Nexus will continue to follow up with Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us ifyou have any questions or need any additional information.Thank you

Since Ms* *** *** contacted your organization and has provided specific informationregarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Ms* *** *** has in fact released
Nexus from any liability regarding CustomerProprietary Network Information ("CPNI") and has de facto given Nexus permission to acknowledge anddiscuss to a limited extent her account with your organizationIf this is not the case, please immediatelyinform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms* *** ***Ms*** indicates that she has made at least oneoutbound call every days, however, her lifeline services were disconnected due to non-usage ofservices and she wants to re-establish her lifeline services with ReachOut Wireless.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her account.The Nexus representative was able to find that Ms***’s lifeline services were initially activatedwith ReachOut Wireless on December 10, and were disconnected on April 11, due to nonusageof lifeline servicesThe Nexus representative was able to see that Ms*** contactedReachOut Wireless and reinstated her lifeline services on February 18, The Nexus representativewas further able to see that Ms***’s lifeline services were disconnected again on February 23,due to non-usage of lifeline services as she did not make an outbound call for the last daysUponthe further investigation, the Nexus representative was able to find that Ms*** has made her lastoutbound call to #*** (available minute's inquiry) on November 20, and ReachOut Wireless hasattempted multiple times to contact Ms*** over the phone with no luck and was sent numeroustext messages to warn that her services will be disconnected if she did not make an outbound call but Ms.*** has not made any outbound calls for the last daysAs a result, Ms ***’s lifelineservices were disconnected on February 23, 2016.A Nexus representative promptly attempted to contact Ms*** to discuss her case in detail.Unfortunately, after many failed attempts, the Nexus representative was unable to speak with Ms.*** despite leaving her multiple voice messages and sending e-mails to return a call to have thismatter further discussedThe Nexus representative wanted to inform Ms*** that her lifelineservices were disconnected on February 23, due to non-usage of lifeline services as she did notmake an outbound call for the last days and as per the FCC protocol, one must make at least oneoutbound call every days to remain active with lifeline servicesThe Nexus representative wanted to inform Ms*** that ReachOut Wireless is no longer able to provide service to her areaTheNexus representative wanted to further inform Ms*** that she needs to contact another lifelineservice provider in order to receive lifeline serviceNexus will continue to follow up with Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms* *** *** may have experiencedPlease contactus if you have any questions or need any additional information.Thank you.Sincerely,

Mr***'s account received LL minutes on Dec2, Mr*** used his LL discount for Novin order to purchase a 30-day minute plan in order to have Unlimited Text for the month of NovTherefore, Mr*** has received all of his LL benefits for both the month of Novand Dec2015.Thanks,JakeNCI