Nexus Communications, Inc

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms*** has in fact released Nexus from any liability regarding Customer
Proprietary Network Information ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent her account with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in response to the complaint of Ms*** ***Ms*** indicates that she needs a replacement smart phone from ReachOut Wireless along with internet services.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountIt was found that Ms***’ lifeline service was initially activated with ReachOut Wireless on October 12, and received a handset from ReachOut Wireless thenThe representative was able find that Ms*** is eligible for a replacement handset from ReachOut Wireless.A Nexus representative promptly attempted to contact Ms***, to discuss her case in detailThe representative was able to speak with Ms***, informing that she is eligible for a selected replacement handset from ReachOut Wireless and she will receive it in next 7-business daysThe representative also informed Ms*** that ReachOut Wireless does not provide internet service without purchased data plan subscriptionNexus will continue follow up with Ms*** until we can assure that the matter is resolve to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and we sincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us if you have any questions or need any additional information.Thank you.Sincerely,ReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Mr*** *** contacted your organization and has provided specific information regarding hisPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr.*** has in fact released Nexus from any liability regarding Customer Proprietary
NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact. am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr*** ***Mr*** indicates that his lifeline monthly minutes andsome purchased minutes were depleted without using them all.Upon receipt of the complaint filed by Mr***, a Nexus representative investigated his accountTheNexus representative was able to see that the monthly lifeline minutes were allotted onto Mr.***’s account on February 2, and Mr*** used all those minutes and purchased anadditional $airtime card on February 12, and a $airtime on February 17, The Nexusrepresentative was able to find that Mr*** did use all of his free monthly minutes and purchasedminutes as well.A Nexus representative promptly attempted to contact Mr*** to discuss his case in detailTheNexus representative after multiple attempts was able to speak with Mr***, informing him that hisallotted minutes are all accounted for as stated aboveThe Nexus representative has advised Mr***,that he may visit and login onto the website to access his call records and internet usages for the last threemonths at https://www.reachoutmobile.comThe Nexus representative further advised Mr***, notto access the internet with the lifeline minutes and additional airtime minutes unless he purchases the dataplanThe Nexus representative offered minutes as a courtesy for any inconvenience causedMr.*** acknowledged the assistance provided to him by the Nexus representative and considered thematter settled.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely,

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms*** has in fact released Nexus from any liability regarding Customer
Proprietary Network Information ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent her account with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in response to the complaint of Ms*** ***Ms*** indicates that she purchased a handset from ReachOut Wireless and was experiencing an issue while charging her handset’s batteryMs*** also states that she would like to get a refund for that handset.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountIt was found that Ms*** purchased a handset from ReachOut Wireless on November 05, The representative was able to see that Ms*** contacted ReachOut Wireless on April 15, regarding a replacement battery; however the request was not made on the account as the call was disconnected.A Nexus representative promptly attempted to contact Ms***, to discuss her case in detailThe representative was able to speak with Ms*** and informed her that ReachOut Wireless would provide her a replacement battery for her handsetMs*** stated that she has applied for lifeline service with another carrier and would like to have a refund for the purchased handsetThe representative informed Ms*** that ReachOut Wireless’ purchased handsets come with a policy of days for refund and a days replacement policy, and her handset is more than days oldHowever, Ms*** can have a replacement handset, if she continues her lifeline service with ReachOut WirelessNexus will continue follow up with Ms*** until we can assure that the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and we sincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us if you have any questions or need any additional information.Thank you.Sincerely,*** ***ReachOut Wireless™ Customer Compliance###-###-####

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding her PrimaryBasic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms*** *** has infact released Nexus from any liability regarding Customer
Proprietary Network Information ("CPNI") and has defacto given Nexus permission to acknowledge and discuss to a limited extent her account with your organization.If this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in response to thecomplaint of Ms*** ***Immediately upon receipt of the complaint filed by Ms***, a Nexusrepresentative investigated her accountThe Nexus representative found that Ms*** was informed that inorder to maintain Lifeline service she would need to transfer her Lifeline service to another provider prior to June10th, 2016.Ms*** was also informed that she personally must contact a new Lifeline provider to enroll, since eachLifeline provider’s offerings are unique, and any transfer of Lifeline service must be initiated by the subscriberthemselves.A Nexus representative promptly attempted to contact Ms*** regarding this matter but was unsuccessful indoing so and will continue to follow up on this matter with Ms*** to ensure the matter is resolved to hersatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and we sincerelyregret the inconvenience that Ms*** *** may have experiencedPlease contact us if you have anyquestions or need any additional information.Sincerely,ReachOut Wireless™ Customer Compliance

Since Mr*** *** has contacted your organization and has provided specific information regardinghis Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr.*** has in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of MrJohn ***Mr*** states that he has not received his old handset backfrom ReachOut Wireless yet.Upon receipt of the complaint filed by Mr***, a Nexus representative investigated his accountTheNexus representative was able to find that Mr***’ lifeline services with ReachOut Wireless weretransferred to the non-lifeline plan on December 21, due to the non-completion of Lifeline recertification.The Nexus representative was able to find that on January 22, Mr*** attemptedto re-enroll for lifeline services with ReachOut Wireless, however, due to the lack of documentation, hisre-enrollment was cancelledThe Nexus representative was able to see that ReachOut Wireless receivedMr***’ defective handset on March 26, 2015.A Nexus representative promptly attempted to contact Mr*** to discuss his case in detailTherepresentative was able to speak to Mr***, informing Mr*** that a replacement handset willbe sent out as soon as the re-enrollment with ReachOut Wireless is successfully completedThe Nexusrepresentative advised Mr***, that once his proof of identity and a copy of his Government benefitsproof are sent to ReachOut Wireless to complete the re-enrolment, a replacement handset will be sent tohim and his lifeline services will be reinstatedNexus will continue to follow up with Mr*** toensure the matter is resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr*** *** may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,Jacob E***ReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Ms*** *** contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting MsSusan*** has in fact released Nexus from any liability regarding Customer
Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** states that her charger is broken and wants areplacement handset to be sent to her.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountTheNexus representative was able to find that Ms*** has been active under lifeline services withReachOut Wireless since October 21, The Nexus representative was able to see that there has notbeen any replacement handsets sent out to Ms*** *** by ReachOut Wireless.A Nexus representative promptly attempted to contact Ms*** to discuss her case in detailTheNexus representative was able to speak with Ms***, informing her that she is eligible for areplacement handset and will receive one in next to working daysThe Nexus representativeconfirmed her shipping address and had a replacement handset shipped out to her with FedEx under atracking number: Meanwhile, Ms*** is happy with this arrangement,expressed gratitude and considered matter closed to her satisfactionNexus will continue to follow upwith Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,*** ***ReachOut Wireless™ Customer Compliance

Since Ms*** *** contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms***has in fact released Nexus from any liability regarding Customer Proprietary Network
Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms*** ***Ms*** states that she wants a monthly plan activated on herReachOut Wireless account for the amount of $that she has paid to ReachOut Wireless.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountThe Nexus representative found that Ms***, who made a payment of $on December 24, andcontacted ReachOut Wireless same day inquiring about her monthly plan (Talk & Text) whichhad not been put into effect on her mobile deviceThe Nexus representative was able to see that Ms.*** was advised by an agent that she needs to wait until her existing monthly plan was expired onDecember, 27, The Nexus representative was able to find that Ms*** sought a refund for theamount of $same day on December 24, to ReachOut Wireless agent, who processed therefund request accordingly and should be completed by her bank account within a couple of days.A Nexus representative promptly attempted to contact Ms*** *** to discuss her case in furtherdetailThe Nexus representative after many attempts was able to speak with Ms***, informing herthat the refund amount of $has been processed to her bank account to be reflected within coupledays and her monthly plan (Talk & Text) has been cancelledThe Nexus representativeinformed Ms*** that she will have to rely on the monthly lifeline minutes with a due date on the2nd of every monthThe Nexus representative further informed Ms*** ***, whose name on herReachOut Wireless account reflects as Ms*** ***, that she needs to send ReachOut Wireless hermarriage certificate to change her last name to “***” following she is marriedMeanwhile, Nexus willcontinue to follow this matter up with Ms*** to ensure the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms*** *** have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,Jacob E***ReachOut Wireless™ Customer Compliance

I purchased a cell phone from the company above 4/16/I have been having problem with purchased itemI have contacted Nexus several times concerning this matterEach time I was treated rudely and hung up on when I asked for managementI am asking that Nexus correct the problem by replace the malfunctioning cell phone with a cell phone that work correctly

I have reviewed the response from the company against which I filed my complaint.  Although the dates provided by the company are correct, the information they have provided regarding my issue is NOT CORRECT.  My issue is not that I was not receiving picture messages, as the company claims.  My issue is that the company CHANGED THEIR PRODUCT WITHOUT INFORMING ME BEFORE MY PURCHASE, and that I was in fact receiving picture messaging as part of that exact product until March 26th. Futhermore and MOST IMPORTANTLY: if you call the Reachout Wireless customer service number the first thing that comes on is an automated message stating that Reachout Wireless OFFERS FREE PICTURE MESSAGING WITH ANY TEXT (NOT data) PLAN!  For the past three years I have been a Reachout Wireless customer and have received picture messaging with the exact same plan I purchased UNTIL MARCH 26th at which point I was NOT INFORMED that Reachout Wireless changed this product prior to my purchase.  Had I been informed prior to my purchase, or had Reachout Wireless CHANGED IT'S INCOMING MESSAGE ON ITS OWN CUSTOMER SERVICE LINE to reflect the change, I would not be filing a claim with the Revdex.com.  But Reachout Wireless did NOT inform me, is NOT informing any of its customers because it still has that message on its incoming customer service line.  In the multiple times I have mentioned this to the customer service representatives they have given absolutely no response to the fact that their own message states that they offer FREE PICTURE MESSAGING. Furthermore, Reachout Wireless does not anywhere in its policy literature nor have I signed any agreement stating that Reachout Wireless has the right to change its plans without informing me or change a product I have purchased AT WHIM.  Therefore Reachout Wireless IS OBLIGATED to refund me the money I paid them because, as I have repeatedly stated, I DID NOT RECEIVE THE PRODUCT FOR WHICH I PAID.  It is true I did port my number to Verizon wireless SPECIFICALLY because Reachout Wireless did not deliver me the product I paid for.  This is the ONLY REASON I switched to a different carrier.  I thus ended up paying DOUBLE for this month - both to Reachout Wireless for a product they never gave me, and to Verizon for a product that was delivered to me.  Therefore, again, clearly Reachout Wireless owes me a refund for this product/service that I never received.  Regardless of whether or not their disclaimer states that they don't issue refunds, ANY CUSTOMER is legally entitled to be refunded for a product they never received.  Perhaps because these people are from a different country they don't realize that this is how things operate here in the United States.  Perhaps there are no laws in their native country that protect consumers from this type of BAIT AND SWITCH that they have just done.Their claim that they tried to contact me repeatedly is also false.  As I have already emailed to you:  Several representatives from Reachout Wireless inundated me with phone calls with the clear and sole purpose of intimidating me into dropping my claim. One representative, after being extremely rude, insulting me, talking over me, interrupting me, and being told repeatedly to STOP CALLING ME continued to call me in rapid-fire repetition until I finally threatened to call the police and file a harassment charge.  I continue to maintain that Reachout Wireless has NOT delivered me the product I paid for and therefore owes me the money I paid them on March 26th.  I DO NOT WANT MY CLAIM CLOSED and will NOT CONSIDER IT RESOLVED until Reachout Wireless issues me a refund.  I am sure that you at the Revdex.com have had countless cases where a customer paid a company for a product described a certain way by that company, and then the product the customer received was not the product they paid for.  This may not be a PHYSICAL PRODUCT that you can hold in your hand, but it is still a product that is not what I paid for WHICH IN THEIR LETTER REACHOUT WIRELESS ADMITS!   They admit that the plan does not offer picture messaging.  What they tragically fail to admit is that they DID OFFER IT until March 26th at which point they changed their product without informing their customers.  Not only did they not inform their customers, but they continue to play a message on their own customer service line stating that they offer it.  Therefore I am again asking Revdex.com to NOT close this case or mark it resolved, as it is NOT RESOLVED AT ALL.  Just because Reachout Wireless claims they get to do whatever they want, doesn't mean they should be allowed to get away with it.  That is the whole point of Revdex.com is it not????Thank you

Dear Ms. [redacted]:I send my defective cell phone to Nexus this business is running a scam asking me for money and refused to send my cell phone back to me.  I need you to check into this for me.

Dear Sir or Madam:Since Ms. [redacted] contacted your organization and has provided specific information regardinghis Primary Basic Wireless service to you, Nexus Communications, Inc. (“Nexus”) is accepting that Ms.[redacted] has in fact released Nexus from any liability regarding Customer...

Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organization. If this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Inc. d/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms. [redacted]. Ms. [redacted] indicates that she is experiencing an issue whileaccessing the internet from her current handset and is requesting that ReachOut Wireless refunds her forher purchased handset, however, Ms. [redacted] did not purchase her handset from ReachOut Wireless it waspurchased through a third party.Upon receipt of the complaint filed by Ms. [redacted], a Nexus representative investigated heraccount. The representative was able to find that Ms. [redacted] contacted ReachOut Wireless on May 6,2015 via chat and inquired about handset compatibility for a Samsung Galaxy 3 as Ms. [redacted] wanted toconfirm that the handset would be compatible prior to purchasing it. The representative was also able tofind that Ms. [redacted] was assisted and advised of the qualifications for a handset to be compatible withReachOut Wireless’ services. The representative was able to see that Ms. [redacted] contacted ReachOutWireless again on May 11, 2015 and needed services switched to the Samsung galaxy3 and services weresuccessfully switched onto her Samsung galaxy3 handset. The representative found that after the phonewas successfully programmed a test call was made and handset worked fine. The representative was alsoable to find that Ms. [redacted] contacted ReachOut Wireless again on May 14, 2015, stating that she isunable to send picture messages from her handset.A Nexus representative promptly tried to contact Ms. [redacted] to discuss her case in greater detail.The representative was able to speak with Ms. [redacted] and assisted her through settings and reprogrammedher phone. Ms. [redacted] however, mentioned that she continues to face issues with picturemessages. The representative was able to determine and advised Ms. [redacted] that this issue is to do withthe configuration settings of her handset, as she had been able use internet services under same networkbefore as well on her previous phone in the month of April, 2015. The representative also informed Ms.[redacted] that she must get the refund from where she had purchased her handset. The representativeadvised Ms. [redacted] that ReachOut Wireless cannot take the liability for refunding a handset that was notpurchased from ReachOut Wireless. We will continue to follow this matter up with Ms. [redacted] until wecan assure that matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms. [redacted] may have experienced. Please contact us ifyou have any questions or need any additional information.Thank you.Sincerely,ReachOut Wireless™ Customer Compliance

This isnt over. I still have'nt received the instructions for my phone. That company told me more than once that they would send me those instructions, but never did. I still have'nt got those instsructions so this complaint is'nt over.

my dispute is against reachout are they the same as nexus? attached is my text chats. they are claiming to send a phone but with what I read on forums I have little doubt they will.  so I am continueing since they said they was sending money back and never did and if you read towards the bottom...

of text chat they finally said they never processed it even though 20 or plus times they said they did. Sad, sad that others have to go through with this cause we don't work or have disabities.. ty..

Dear Sir or Madam:Since Ms. [redacted] contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc. (“Nexus”) is accepting that Ms.[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organization. If this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Inc. d/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms. [redacted]. Ms. [redacted] states that she is facing an issue in re-establishing herlifeline services with ReachOut Wireless.Upon receipt of the complaint filed by Ms. [redacted], a Nexus representative investigated her account. TheNexus representative was able to find that Ms. [redacted]’ lifeline services were initially activated withReachOut Wireless on October 12, 2011 and transferred to non-lifeline plan on June 17, 2015 and wasdisconnected on June 19, 2015 due to a denial notification received from NLAD (National LifelineAccountability Database) as her last four digits of social security number were mismatched on herReachOut Wireless account and Ms. [redacted] had not submitted a copy of her government benefit proof ora copy of her identity proof. The Nexus representative was able to see that Ms. [redacted] contactedReachOut Wireless couple of times to re-establish her lifeline services where she was informed by aNexus agent that ReachOut Wireless is unable to provide service in her area and she was provided withthe other lifeline service provider’s contact information in order for her to get enroll with them.A Nexus representative promptly attempted to contact Ms. [redacted] to discuss her case in greater detail.The Nexus representative was able to speak with Ms. [redacted], informing her that ReachOut Wireless isunable to provide service in her area and Ms. [redacted] confirmed that she has already enrolled with [redacted]Mobile for lifeline service. The Nexus representatives further informed Ms. [redacted] that her ReachOutWireless cell phone number would not be able to port out as her services were disconnected since June19, 2015. Ms. [redacted] acknowledged the assistance and considered the matter resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms. [redacted] may have experienced. Please contact us if youhave any questions or need any additional information. Thank you.Sincerely,

Dear Sir or Madam:Since Mr. [redacted] has contacted your organization and has provided specific information regardinghis Primary Basic Wireless service to you, Nexus Communications, Inc. (“Nexus”) is accepting that Mr.[redacted] has in fact released Nexus from any liability regarding Customer...

Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organization. If this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Inc. d/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr. [redacted]. Mr. [redacted] indicates that he needs a refund for the handset that hehas purchased with ReachOut Wireless on June 18, 2015.Upon receipt of the complaint filed by Mr. [redacted], a Nexus representative investigated his account.The Nexus representative was able to find that Mr. [redacted], who had purchased the handset from ReachOutWireless on June 18, 2015, switched his number and services onto the new device on June 23, 2015 andnow seeks refund for it. The Nexus representative was able to see that Mr. [redacted] has contacted ReachOutWireless multiple times reporting that his purchased handset is malfunctioning and was offered areplacement handset by the Nexus customer service agent multiple times for the handset has exceeded therefund period, that is limited to 14 days from the date of purchase as per ReachOut Wireless standardprocedure.A Nexus representative promptly attempted to contact Mr. [redacted], to discuss his case in detail. TheNexus representative was able to speak with Ms. [redacted], who is Mr. [redacted] daughter, informing her that thehandset purchased on June 18, 2015 has exceeded the refund period. The Nexus representative, howeverrespecting Mr. [redacted] term with ReachOut Wireless advised her daughter to have the handset returned toReachOut Wireless at [redacted], MI 48083 and upon receipt of the handset back toReachOut Wireless’s facility, a refund for the amount paid towards phone will be processed accordingly.Ms. [redacted], on behalf of her father Mr. [redacted], acknowledged the assistance provided to her by the Nexusrepresentative and considered the matter is resolved to her father’s satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr. [redacted] may have experienced. Please contact us if youhave any questions or need any additional information. Thank you.Sincerely,[redacted]ReachOut Wireless™ Customer Compliance

Please see attached response.    Thanks,Jake NCI

Dear Revdex.com, I am very pleased with the outcome of my complaint and I apologize for not responding sooner. Couldn't be happier with the results~ Thank you very much.

I used a limited amount of minutes that I purchased but not the minutes that carried over which should have been attached to the account.  I paid the bill to maintain service but there are still over 2000 minutes that have not been used.  I paid the bill on August 8th and the phone was disconnected 4 days later. This a new issue..... not #[redacted].  Please look at the history of my issues with Reachout Wireless,  A Nexus Company. I need to understand how many carry-over minutes that I have on my account;  Why was the phone was disconnected 4 days after I made a payment of the required amount of $10 and can the minutes be ported to another "government selected" carrier.  I have accepted other terms that this carrier presented, but this is a NEW issue that should be assigned a new complaint#.    If I can not receive assistance from Revdex.com on a new issue, then who do I need to contact? A $10 dollar phone service; customer service from Reachout that is worthless....... and Revdex.com not willing to challenge on my behalf.  Where is the accountability?

Dear Sir or Madam:Since Ms. [redacted] contacted your organization and has provided specific informationregarding her Primary Basic Wireless service to you, Nexus Communications, Inc. (“Nexus”) is acceptingMs. [redacted]t has in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organization. If this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Inc. d/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms. Melissa [redacted]t. Ms. [redacted]t states that she is experiencing an issue inreceiving an iPhone from ReachOut Wireless.Upon receipt of the complaint filed by Ms. [redacted]t, a Nexus representative investigated her account.The Nexus representative was able to find that Ms. [redacted]t, who had purchased an iPhone withReachOut Wireless on April 3, 2015, reported some issues with the iPhone in June, 2015. The Nexusrepresentative was able to see that Ms. [redacted]t was advised by an agent on June 11, 2015 to have thephone returned to ReachOut Wireless for a replacement handset as the handset was still under warranty.The Nexus representative found that Ms. [redacted]t’s handset was received by ReachOut Wireless onAugust 12, 2015, well beyond the warranty period was over.A Nexus representative promptly attempted to contact Ms. [redacted]t to discuss her case in detail. TheNexus representative after multiple attempts was able to speak with Ms. [redacted]t, informing that heriPhone that was received on August 12, 2015 had exceeded the warranty period, which is limited to 90days from the delivery date. The Nexus representative however, respecting Ms. [redacted]t’s term withReachOut Wireless confirmed that an iPhone has been shipped out to her via FedEx under trackingnumber; [redacted] and is estimated to be delivered to her on Friday 9/25/2015.Meanwhile, Ms. [redacted]t acknowledged assistance, expressed gratitude and considered matter closedto her satisfaction. Nexus will continue to follow up with Ms. [redacted]t to ensure the matter is resolvedto her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms. [redacted] have experienced. Please contact us ifyou have any questions or need any additional information.Thank you.

I spoke with a representative from Reach Out wireless.  I specifically stated that I would like to restore the service as it was before all of this happened. I only asked the safe link representative to send me information, not to authorize a set up for their service. I have the name of the rep who was supposed to only have information (package) sent to my home.....not to sign up.  I spoke to safe link, discussed the situation with them (I did not want there service because it was set up improperly. Reach Out stated that as of February 15, 2015 that they were no longer providing life line services in my area. I specifically asked, how it that I still had an active lifeline account using the lifetime program after that date and before this mishap came about. Where they just going to turn off the service?, With that date being set, would I no longer have accumulated minuets? When were they going to notify other account holders of the change or just terminate the service?   None of these questions were answered.I asked that given the fact that I have accumulated minutes and was a past customer since 2011, can my situation be restored under the initial terms that were established and not have to now pay $10 per month to keep the service and the minutes? Their answer was no.  I asked that given the fact that these are accumulated life line minutes, can those minutes be transferred to another life line carrier? His answer was No again.I am eligible for a life line plan, no doubt.  I receive public assistance and Medicaid, but the life line minutes will just go away if I do not pay $10 per month.  How is life line helping me, when I am losing at the end of the day.  I am a single mother of two children and the life line program is a critical part of how we communicate. What has been concluded is that I will lose a free service and accumulated minutes If I do not pay $10 dollars and subsequently stuck without minutes for my family to use.Attached  is the communication that I received rom safe link.  I called them and informed them that I did not authorize to establish service with them.  It was set through a rep roaming a local retailer trying to convince shoppers that safe link is better and he would send me an information package that would break down the benefits of their services. I have stated that like the reach out service up until now and that I do not want to terminate the relation ship at all.  My goal is to establish what I had, the way that it was set up and I would be satisfied. Another solution is for me to transfer to another life line carrier but keep the accumulated minutes.  I am in a situation of loss for a program that I am eligible.I can be reach as ###-###-####