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Reviews Nexus Communications

Nexus Communications Reviews (45)

Dear Sir or Madam:Since Mr [redacted] has contacted your organization and has provided specific information regardinghis Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] ***Mr [redacted] indicates that he needs a refund for the handset that hehas purchased with ReachOut Wireless on June 18, 2015.Upon receipt of the complaint filed by Mr [redacted] ***, a Nexus representative investigated his account.The Nexus representative was able to find that Mr***, who had purchased the handset from ReachOutWireless on June 18, 2015, switched his number and services onto the new device on June 23, andnow seeks refund for itThe Nexus representative was able to see that Mr [redacted] has contacted ReachOutWireless multiple times reporting that his purchased handset is malfunctioning and was offered areplacement handset by the Nexus customer service agent multiple times for the handset has exceeded therefund period, that is limited to days from the date of purchase as per ReachOut Wireless standardprocedure.A Nexus representative promptly attempted to contact Mr [redacted] ***, to discuss his case in detailTheNexus representative was able to speak with Ms***, who is Mr [redacted] daughter, informing her that thehandset purchased on June 18, has exceeded the refund periodThe Nexus representative, howeverrespecting Mr [redacted] term with ReachOut Wireless advised her daughter to have the handset returned toReachOut Wireless at [redacted] ***, MI and upon receipt of the handset back toReachOut Wireless’s facility, a refund for the amount paid towards phone will be processed accordingly.Ms***, on behalf of her father Mr***, acknowledged the assistance provided to her by the Nexusrepresentative and considered the matter is resolved to her father’s satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] may have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

If I need further assistance and I respond within business days in writing does that mean a hand written letter or can it be email?

Dear Sir or Madam:Since Mr [redacted] contacted your organization and has provided specific information regarding hisPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] indicates that he is experiencing an issue with anupgrade handset that he purchased from ReachOut Wireless.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated his accountIt wasfound that Mr [redacted] purchased an upgrade handset from ReachOut Wireless on April 03, and thesame was marked as delivered on April 10, The representative was able to see that Mr [redacted] contacted ReachOut Wireless on April 13, and stated that he is unable to hear the ringer on hishandset.A Nexus representative promptly tried to contact Mr [redacted] to discuss his case in greater detailTheRepresentative was able to speak with Mr [redacted] , assisting him to remove the silent mode and put thehandset on ringer modeThe representative requested an email address from Mr [redacted] in an attempt tosend him the user manual for his handset, Mr [redacted] stated that he will return the call to therepresentative in order to provide him with an email address for the manualThe representative alsoinformed Mr [redacted] that if this volume issue persist even after it is been tried from the manual, he canreturn this handset back to ReachOut Wireless, who upon repairing it, would send the handset back to Mr[redacted] in next 7-business daysNexus will continue to follow this matter up with Mr [redacted] until wecan assure that matter is resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,ReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Ms [redacted] contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms [redacted] ***Ms [redacted] indicates that her minutes were depleted without usingthem and seeks refund for the unused minutes.Upon receipt of the complaint filed by Ms [redacted] ***, a Nexus representative investigated heraccountThe Nexus representative found that Ms [redacted] purchased $airtime card from ReachOutWireless and received minutes on July 28, The Nexus representative was able to calculate thetotal usage made by Ms [redacted] on her handsetMs [redacted] made a total of eight (8) incoming calls thatconsumed thirty-six (36) minutes, thirteen (13) outgoing calls that consumed twenty-three (23) minutes,eighty-two (82) incoming texts and forty (40) outgoing texts that consumed one hundred twenty-two(122) minutesThe above stated minutes constitute a total of one hundred eighty-one(181) minutes, therest of the minutes that totals three hundred-nineteen (319) minutes have been recorded towards datausages from her ReachOut Wireless account.A Nexus representative promptly tried to contact Ms [redacted] to discuss her case in greater detail.The Nexus representative was able to speak with Ms [redacted] informing her that above mentioned usageaccounted for the complete minutes being used on her ReachOut Wireless handsetReachOutWireless would not able to process a refund for $The Nexus representative informed Ms [redacted] that (319) minutes consumed towards internet can be checked by visiting on ReachOut Wireless webportal as wellFurthermore, the Nexus representative added one hundred-fifty (150) minutes to Ms[redacted] ’s account in good faith and advised her that she needs to be sure that her cellular data service isturned off on her handset in order to save unwanted depletion of minutes or she needs to purchase a dataplan before using internet services on her handsetNexus Communications will continue to follow upwith this matter with Ms [redacted] until we can confirm that the matter is resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] may have experiencedPlease contact us ifyou have any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Complianc

Dear Sir or Madam:Since Ms [redacted] contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms [redacted] ***Ms [redacted] states that she is facing an issue in re-establishing herlifeline services with ReachOut Wireless.Upon receipt of the complaint filed by Ms***, a Nexus representative investigated her accountTheNexus representative was able to find that Ms***’ lifeline services were initially activated withReachOut Wireless on October 12, and transferred to non-lifeline plan on June 17, and wasdisconnected on June 19, due to a denial notification received from NLAD (National LifelineAccountability Database) as her last four digits of social security number were mismatched on herReachOut Wireless account and Ms [redacted] had not submitted a copy of her government benefit proof ora copy of her identity proofThe Nexus representative was able to see that Ms [redacted] contactedReachOut Wireless couple of times to re-establish her lifeline services where she was informed by aNexus agent that ReachOut Wireless is unable to provide service in her area and she was provided withthe other lifeline service provider’s contact information in order for her to get enroll with them.A Nexus representative promptly attempted to contact Ms [redacted] to discuss her case in greater detail.The Nexus representative was able to speak with Ms***, informing her that ReachOut Wireless isunable to provide service in her area and Ms [redacted] confirmed that she has already enrolled with [redacted] Mobile for lifeline serviceThe Nexus representatives further informed Ms [redacted] that her ReachOutWireless cell phone number would not be able to port out as her services were disconnected since June19, Ms [redacted] acknowledged the assistance and considered the matter resolved to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] may have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely,

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meReachOut wireless did contact me by phone to resolve the issue and a new phone was sent to me by August 1st Thank you,

Since Mr [redacted] contacted your organization and has provided specific information regarding hisPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr [redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] ***Mr [redacted] indicates that his services were disconnected with ReachOutWireless and further states that he wants to get a refund of $he paid towards airtime minutes.Upon receipt of the complaint filed by Mr***, a Nexus representative investigated his accountTheNexus representative found that Mr***’s lifeline services were initially activated with ReachOutWireless on December 21, and his lifeline services were disconnected on April 2, due to adenial notification received from the Universal Service Administrative Company (USAC) stating that Mr[redacted] has two lifeline services at his household, upholding one lifeline per household regulation inaccordance with FCC guidelinesThe Nexus representative was able to see that Mr [redacted] contactedReachOut Wireless on April 7, and activated his services under Non-lifeline plan by making apayment of $and he was informed by a Nexus agent that he needs to make a minimum payment of$every month for the minutes and to keep his service active under Non-lifeline planThe Nexusrepresentative was able to see that Mr***’s services were disconnected September 3, due tonon-payment as he did not make a payment for more than three monthsMr [redacted] re-established hisservices under Non-lifeline plan on September 3, 2015; his services were disconnected again onFebruary 8, due to non-paymentThe last payment made was on October 21, The Nexusrepresentative was further able to find that Mr [redacted] contacted ReachOut Wireless multiples times withregard to re-establish his services and he was informed by a Nexus agent that ReachOut Wireless wasunable to complete any activation due to the system being down.A Nexus representative promptly attempted to contact Mr [redacted] to discuss his case in further detailTheNexus representative was able to speak with Mr [redacted] and informed him that his services weredisconnected on February 8, due to non-payment as he was to make a minimum payment of $10every days for minutes and to keep his services active under Non-lifeline plan and he made the last payment on October 21, The Nexus representative further informed Mr [redacted] that ReachOutWireless will not be able to refund the $that was paid towards the airtime minutes as per standardcompany procedure and as per Terms and Conditions set on ReachOut Wireless’ web portal states thatany Airtime Cards purchased are non-refundableMeanwhile, Nexus will continue to follow up thismatter with Mr [redacted] to ensure the matter is resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] may have experiencedPlease contact us if youhave any questions or need any additional information.Thank you

they still did not fix or resolve my issueThey still did not actively listen on the call when I was telling them what I saw on the screen they kept ignoring and still did not want to refund or alternate the service plan

Dear Sir or Madam:Since Ms [redacted] has contacted your organization and has provided specific information regardingher Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms[redacted] has in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent her account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms [redacted] Ms [redacted] states that she is facing an issue in receiving a refundfor the handset that she had purchased from ReachOut Wireless on July 6, 2015.Upon receipt of the complaint filed by Ms [redacted] , a Nexus representative investigated heraccountThe Nexus representative was able to see that Ms [redacted] purchased an iPhone ($145.94including $shipping and handling fee) from ReachOut Wireless on July 6, and it was marked asdelivered to Ms [redacted] ’s address on July 11, The Nexus representative found that Ms [redacted] returned her handset which was received at ReachOut Wireless on August 12, 2015.A Nexus representative promptly attempted to contact Ms [redacted] to discuss her case in detailTheNexus representative was unable to establish contact with Ms [redacted] over the phone, who wanted toinform her that ReachOut Wireless has processed a refund of $139.99, less the 15% restocking fee as wellas the shipping feesThe Nexus representative also wanted to inform Ms [redacted] that it will take to 8working days to credit the refund in the amount of $to the account it was paid fromMeanwhile,Nexus will continue to follow up with Ms [redacted] until we can assure that the matter is resolved to hersatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] may have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

The issue was not resolvedThe customer service representative at reach out wireless sent me a few links to other government assisted wireless companies where I could use the cell they sold meI found out that I could not use the phone as it does not have sim card capabilities and MEID number was not compatibleI proceeded to call reach out wireless and talk to the person who was helping me at he yelled at me saying that there is nothing else he can do and he would not issue me a refundI don't know what to do nowI need a phone for safety reasons as I am an elderly woman that lives aloneI can't afford another cell a I am on a fixed incomePlease help me

This is very typical of REACHOUT WIRELESS What phone number did they try to contact me at when my phone service was cut-off? They were not calling my message numberTHEY NEVER TOLD ME WHY,MY SERVICE WAS DISCONNECTEDEach and every time, I would contact them via online chat, they would give me the same scripted answer when I would ask them why my service was terminated; NEVER WOULD I GET A STRAIGHT ANSWER TO THE QUESTIONA gentleman enrolled me in [redacted] Wireless, WITHOUT MY CONSENTA FACEBOOK representative AND an online chat representative told me that I could not re-enroll in REACHOUT WIRELESS even though I canceled the [redacted] accountYet they tell you, the Revdex.com, this brazen LIE, that they were going to let me re-enrollAfter the FACEBOOK, and online chat reps, told me that I could not come back to REACHOUT, I have signed for phone service with another companyFrom the very beginning REACHOUT WIRELESS customer service has been piss poorFirst, they would lose my application, then they sent me a broken phone, NOW they cut my service without ever really giving me a solid explanation, for I had to find out the reason for myselfCHECK YOUR RECORDSTHIS IS MY THIRD COMPLAINT CONCERNING REACHOUT WIRELESSThe response that they sent you are outright liesSince I have enrolled in another phone service, YOU MAY CLOSE THIS CASEHowever it is my duty to tell you that REACHOUT WIRELESS is a very troubled businessAn Indian call center that really cannot relate with American customers

Reachout contacted me and told me they sent a phone but wasn't the right phone to send it back to them and they would send out my IphoneI sent the phone back to themThey received it 9/8/When I call to see if they have processed my phone for shipment, they tell me to wait hours, that was TuesdayI called again today 9/10/and they tell me to wait another 3-days and call back! I was given a direct number to call when reachout contacted me after I filed the complaint and haven't been able to reach anyone on5that line or they hang up on meNot satisfied and this matter is definitely not resolved!

1/27/2016For Nexus CommunicationI would like for my phone to be turn on right awayIt's been off for a yearThank-you[redacted] ***My ID number for Revdex.com for my complaint is ID [redacted]

Dear Sir or Madam:Since Ms [redacted] contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms***has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent heraccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms [redacted] ***Ms [redacted] seeks a refund of $that was paid towards amonthly unlimited talk and text plan as she cannot send and receive a picture messages.Upon receipt of the complaint filed by Ms [redacted] ***, a Nexus representative investigated her account.The Nexus representative found that Ms [redacted] purchased the unlimited talk and text plan for $onMarch 25, 2016, and the plan was applied to her ReachOut Wireless account the same dayThe Nexusrepresentative was able to see that Ms [redacted] contacted ReachOut Wireless on March 26, andstating that she was unable to send and receive picture messages where she was informed by a Nexusrepresentative that she needs to have a data plan in order for her to send and receive picture messages andwas advised that she can purchase unlimited talk and text plan along with the data in order for her to sendand receive picture messagesThe Nexus representative was further able to see that Ms [redacted] requestedto port out her ReachOut Wireless phone number on March 29, and was ported-out from ReachOutWireless on the same day.A Nexus representative promptly attempted to contact Ms [redacted] to discuss her case in furtherdetailThe Nexus representative after many attempts was able to speak with Ms***, informing herthat the unlimited talk and text plan that she purchased does not include data in order to send and receivepicture messagesThe Nexus representative further informed Ms [redacted] that ReachOut Wireless will notbe able to refund $that was paid towards the unlimited talk and text plan as per standard companyprocedure and as per the Terms and Conditions set on ReachOut Wireless’ web portal stating that anyPlans (unlimited talk and text) or Additional Airtime Cards that have been purchased are non-refundable.Meanwhile, Nexus will continue to follow up this matter with Ms [redacted] to ensure the matter is resolvedto her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] have experiencedPlease contact us if you haveany questions or need any additional information.Thank you.Sincerely,

Dear Sir or Madam:Since Mr [redacted] contacted your organization and has provided specific informationregarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr [redacted] in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] indicates that he has already applied withanother carrier; however, he wants to know the reason why his services were disconnected from ReachoutWireless.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated his accountItwas found that Mr [redacted] ’s lifeline services were initially activated with ReachOut Wireless on July24, and his services were transferred to the non-lifeline plan due to the denial notification receivedfrom NLAD (National Lifeline Accountability Database) on June 4, due to Mr [redacted] transferring his lifeline services to another carrier.A Nexus representative promptly attempted to contact Mr [redacted] , to discuss his case in detailTheNexus representative was unable to speak with Mr [redacted] , who wanted to inform Mr [redacted] thatReachOut Wireless received a notification from NLAD stating that he attempted to apply for lifelineservices through another service provider and had his services disconnected by Reachout Wireless,upholding one lifeline per household regulationThe Nexus representative wanted to inform Mr[redacted] that having two lifeline services is in violation to the FCC guideline, as one household canhave only one lifeline at a timeNexus will continue to follow up with Mr [redacted] until we can assurethat he is completely satisfied with the results.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

Im writing in regards to my last letter and the case number is above in the right hand cornerReachout wireless told me twice that they were going to send me instructions for my phone, but they still haven'tI made a complaint about my phone stopped working a few months back then one day it started working just fineI know right now I cant even turn my phone on and if I have to start using my minutes up "how can I do it?" There was a guy at Verizon that told me on the phone that they could shut my phone off no matter how many minutes I have if Im not using my phoneI wanted you to know one of those guys that I talked to was [redacted] and the other on Im not sure

Dear Sir or Madam:Since Ms [redacted] contacted your organization and has provided specific information regarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Ms [redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent her account with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in response to the complaint of Ms [redacted] Ms [redacted] indicates that she is facing issues in re-establishing her lifeline service on her ReachOut Wireless’ accountMs [redacted] also indicated that her accumulated minutes were also depleted from her account.Upon receipt of the complaint filed by Ms [redacted] , a Nexus representative investigated her accountIt was found that Ms [redacted] ’s lifeline service was initially activated with ReachOut Wireless on July 01, and transferred to the non-lifeline plan due to a denial notification received from NLAD (National Lifeline Accountably Database) on March 20, per NLAD, Ms [redacted] authorized another carrier for lifeline service on her addressThe representative was able to see that Ms [redacted] has accumulated (2170) minute on her account before she authorized the transfer of her lifeline services to another service provider and had her services disconnected from ReachOut wireless.A Nexus representative promptly attempted to contact Ms [redacted] , to discuss her case in detailThe representative was able to speak with Ms [redacted] , informing her that ReachOut Wireless received a notification from NLAD stating that Ms [redacted] had recently enrolled for Lifeline program with a Lifeline provider other than ReachOut Wireless and cannot transfer her lifeline services back to Reachout Wireless until after May 18, as that is the date that was provided by NLADThe representative also informed Ms [redacted] that she can continue with ReachOut Wireless non-lifeline plan, with a minimum of airtime purchase of $every daysFurthermore, the representative informed Ms [redacted] that her accumulated minutes would be restored after initial payment of $worth airtime is added to the accountNexus will continue follow up with Ms [redacted] until we can assure that the matter is resolve to her satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and we sincerely regret the inconvenience that Mr [redacted] may have experiencedPlease contact us if you have any questions or need any additional information.Thank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

The customer is able to receive a Free phone from all of the other Lifeline providers, therefore there is no need for Reachout Wireless to send Ms [redacted] another device Thanks,JakeNCI

Dear Sir or Madam:Since Ms [redacted] contacted your organization and has provided specific information regarding herPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting Ms [redacted] hasin fact released Nexus from any liability regarding Customer Proprietary Network Information ("CPNI")and has de facto given Nexus permission to acknowledge and discuss to a limited extent her accountwith your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Ms [redacted] ***Ms [redacted] seeks a refund of $that was paid towards amonthly unlimited talk and text plan as she cannot send and receive a picture messages.Upon receipt of the complaint filed by Ms [redacted] ***, a Nexus representative investigated her account.The Nexus representative found that Ms***, who purchased the monthly unlimited talk and textplan for $on March 25, 2016, was applied to her ReachOut Wireless account the same dayTheNexus representative was able to see that Ms [redacted] contacted ReachOut Wireless on March 26, 2016and stating that she was unable to send and receive picture messages where she was informed by aNexus representative that she needs to have a data plan in order for her to send and receive picturemessages and was advised that she can purchase monthly unlimited talk and text plan along with thedata in order for her to send and receive picture messages.A Nexus representative promptly attempted to contact Ms [redacted] to discuss her case in detailTheNexus representative after many attempts was able to speak with Ms***, and informed Ms***that her refund of $has been initiated and will be processed soon, that will be sent through checkat her address where she confirmed over the phoneThe Nexus representative further informed Ms[redacted] that she will have the check amount of $delivered to her within the next working days.Meanwhile, Ms [redacted] acknowledged the assistance and considered the matter resolved to hersatisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] have experiencedPlease contact us if you haveany questions or need any additional information.Thank you.Sincerely,

Dear Sir or Madam:Since Mr [redacted] contacted your organization and has provided specific informationregarding his Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr [redacted] has in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] indicates that he was unable to use themonthly plan of $for a complete days.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated his account.The Nexus representative found that Mr [redacted] ’ lifeline services were initially activated withReachOut Wireless on October 20, and were transferred to non-lifeline plan on July 16, due toa denial notification received from NLAD (National Lifeline Accountability Database) stating that Mr[redacted] has authorized another carrier for lifeline servicesThe Nexus representative was able to seethat Mr [redacted] purchased monthly (talk and text) plan for $on June 24, 2015;however, due to his lifeline plan that was transferred to non-lifeline plan, Mr [redacted] ’ monthly planwas removed halfway through on July 16, with the remaining (talk and text) minutesbeing depleted from his ReachOut Wireless account.A Nexus representative promptly tried to contact Mr [redacted] to discuss his case in greater detail.The Nexus representative was able to speak with Mr [redacted] informing him that due to a denialnotification received from NLAD, his lifeline services were transferred to non-lifeline planThe Nexusrepresentative also informed Mr [redacted] that ReachOut Wireless has received all of his requireddocuments and his lifeline services have been reinstated with ReachOut WirelessThe Nexusrepresentative also informed Mr [redacted] that ReachOut Wireless has restored (talk and text)unused minutes with days of validity in his accountMr [redacted] acknowledged the assistanceprovided to him by the Nexus representative and considered the matter is resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Ms [redacted] may have experiencedPlease contact usif you have any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

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