Nexus Communications

Dear Sir or Madam:Since Mr [redacted] has contacted your organization and has provided specific informationregarding his Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr [redacted] has in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] indicates that he is experiencing an issue inreceiving his replacement handset back from ReachOut Wireless.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated hisaccountThe Nexus representative was able to find that Mr [redacted] , who purchased a handset fromReachOut Wireless on June 24, 2015, contacted ReachOut Wireless on June 30, for the services tobe set up on his purchased handsetThe Nexus representative was able to see that after multiple attempts,the ReachOut Wireless agent was unsuccessful setting up services onto the purchased handset, due tosome technical issues and advised Mr [redacted] to have the handset returned to ReachOut Wireless atRankin DrTroy, MI 48083, before a replacement handset is shipped out to Mr [redacted] TheNexus representative was able to find that Mr [redacted] has contacted ReachOut Wireless multiple timessince his handset was received back on July 13, 2015.A Nexus representative promptly attempted to contact Mr [redacted] to discuss his case in detail.The Nexus representative was able to speak with Mr [redacted] , informing him that ReachOut Wirelessprocessed his replacement order, the same day his handset was received back on July 13, TheNexus representative advised Mr [redacted] that a replacement handset has been shipped out to him viaFedEx under a tracking number: with an estimated delivery date as July 29, Mr[redacted] meanwhile, acknowledged the assistance provided to him by the Nexus representative andconsidered the matter resolved to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that MrTyron Jhonson may have experiencedPlease contact us ifyou have any questions or need any additional informationThank you.Sincerely, [redacted] ***ReachOut Wireless™ Customer Compliance

Hello, I'm add ing to my complaint today 4/17/at 11:am I received a call from Baashir from Reachout Wireless who basically tried to convince me (minutes) that I made the mistake that by going to another company they had to cancel my servicesWho admits "yes they had given me the wrong information because now we know it may be May June or we don't know because they have not told us"CONFUSING yes he tried to confused me however I stated I would be notifying the Revdex.com about this conversation Mr Baaashir said ANGRILY "yes I will tell them also you don't understand anything "However I do understand that they denied to inform me properly about the services being no longer in my area and as you can see they are VERY confusing about the date of the end of services in the Ohio areaHe was very disrespectful and insist that I won't get my money back because I changed provider ( which they said I needed to do ASAP ).After they took my moneyNow he states they didn't talk to me when I did my payment over the phone BUT they did talk to me the week earlier stating the text I received was inaccurate about them no longer providing services in my areaBut on April they confirmed it was true via chat because I had received another text from Safe link Wireless about ReachOut they no longer providing services in this area and ReachOut said yes I need to change ASAPWhich I did what they saidNot only did I do that I talked to them via chat and phone they confirmed my plan would be safe with the phone I purchased also from Reachout WirelessThis Baashir man calling me and just breathing on the other end now is not only ridiculous it's creepyPlease help me because this is starting to scare meSent from my iPhone

Please see attached response Thanks,JakeNCI

Dear Sir or Madam:Since Mr [redacted] contacted your organization and has provided specific informationregarding her Primary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is acceptingthat Mr [redacted] in fact released Nexus from any liability regarding Customer Proprietary NetworkInformation ("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limitedextent his account with your organizationIf this is not the case, please immediately inform me of thisfact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] indicates that he is facing an issues in reestablishinghis lifeline services with ReachOut Wireless.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated his accountItwas found that Mr [redacted] ’s lifeline services were initially activated with ReachOut Wireless on July24, and his services were transferred to the non-lifeline plan due to a denial notification receivedfrom NLAD (National Lifeline Accountably Database) on June 4, due to Mr [redacted] transferringhis lifeline services to another carrier.A Nexus representative promptly attempted to contact Mr [redacted] , to discuss his case in detailTherepresentative after many failed attempts was unable to speak with Mr [redacted] The representativewanted to inform Mr [redacted] that ReachOut Wireless received a notification from NLAD stating thathe attempted to apply for lifeline services through another service provider and had his servicesdisconnected from ReachOut WirelessThe representative wanted to inform Mr [redacted] thatReachOut Wireless can re-enroll him for lifeline services provided he completely de-enrolls himself fromthe other carrier and may contact ReachOut Wireless to complete his re-enrollment processNexus willcontinue follow up with Mr [redacted] until we can assure that the matter is resolve to his satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] have experiencedPlease contact us if youhave any questions or need any additional information.Thank you.Sincerely,Nadia LopezReachOut Wireless™ Customer Compliance

Dear Sir or Madam:Since Mr [redacted] contacted your organization and has provided specific information regarding hisPrimary Basic Wireless service to you, Nexus Communications, Inc(“Nexus”) is accepting that Mr[redacted] has in fact released Nexus from any liability regarding Customer Proprietary Network Information("CPNI") and has de facto given Nexus permission to acknowledge and discuss to a limited extent hisaccount with your organizationIf this is not the case, please immediately inform me of this fact.I am writing on behalf of Nexus Communications, Incd/b/a/ ReachOut Wireless (“Nexus”) in responseto the complaint of Mr [redacted] Mr [redacted] seeks a refund for $that was paid towards amonthly Unlimited Talk & Text w/500MB data planMr [redacted] further states that his already availableminutes were depleted when his purchased Unlimited Talk & Text with 500MB data plan wasunsubscribed by ReachOut Wireless.Upon receipt of the complaint filed by Mr [redacted] , a Nexus representative investigated his account.The Nexus representative found that Mr [redacted] purchased airtime on December 11, and utilizedonly a portion of the purchased airtime until January 8, The Nexus representative was able to findthat Mr [redacted] made a payment of $for a monthly unlimited talk & text with 500MB data plan onJanuary 8, and contacted ReachOut Wireless on the same day, stating that he was unable to accessthe internet on his handsetThe Nexus Representative was able to see due to the handset incompatibility;ReachOut Wireless removed his monthly plan and processed a refund for $on January 8, TheNexus representative was further able to find that while unsubscribing Mr [redacted] ’ monthly unlimited talk& text with 500MB data plan his unused airtime were also removed by system error.A Nexus representative promptly tried to contact Mr [redacted] to discuss his case in greater detail.The Nexus representative was able to speak with Mr [redacted] , who authorized his wife Ms [redacted] to discuss this case on his behalfThe Nexus representative informed Ms [redacted] that ReachOutWireless has approved Mr [redacted] ’ refund request of $on January 12, and the amount will becredited back to his account in next 3-business daysThe Nexus representative further informed Ms[redacted] that ReachOut Wireless has restored unused all unused airtime to Mr [redacted] ’ ReachOut WirelessaccountMs [redacted] acknowledged the assistance and considered the matter resolved to Mr [redacted] ’satisfaction.Nexus strives to provide high-quality, reliable wireless service and excellent customer service, and wesincerely regret the inconvenience that Mr [redacted] may have experiencedPlease contact us if youhave any questions or need any additional informationThank you.Sincerely,Jacob ***ReachOut Wireless™ Customer Compliance