Nexus Real Estate

We have responded to [redacted] and informed him that we are going to send him another check to the updated address with a proof of mailing Hopefully, this will resolve the complaint

To Whom it May Concern:Thank you for the opportunityto respond After researching the situation and speaking with the agentthat was in direct contact with this customer, we feel that we are within ourrights to withhold the $in question According to our agent, thesecustomers asked that we run their applications prior to them sending in aHolding Deposit Thus, application fees were paid through our onlinesystem If we would have received the Deposit and the application fees inthe mail after renting the apartment to another customer, then we would havequickly voided all checks Our policy, which was clearly explained tothese customers verbally and via text messages, is to honor whichever HoldingDeposit our offices receive first Therefore, if they mailed the check,they ran the risk that another Deposit could be submitted by anotherprospective renter before theirs was received Unfortunately, this wasthe casePlease understand that we arecharged a fee for every application that we process and we do not use applications fees to generate income However, we will issue them a $one-time courtesy for the miscommunication.We hope that this explanationbetter explains our position

To Whom It May Concern,Please be advised that we admit that we made a clerical error when we transferred this tenant from one spot to anotherThis error caused the delay in refund A check for the entire $refund was cut last week and was mailed out yesterday, 6/16/ Mr [redacted] should receive shortly I tried to call several times to explain this to him but was unsuccessful Hopefully, this response offers him the answers he is looking for and the complaint can be removedAgain, we apologize for the incident and we will make sure that our previous tenant receives his refund by week's end

DO NOT RENT FROM NEXUS After living in a Nexus apartment for a year, I can easily say that this company is the worst company I've ever rented from First of all, we were given a strict modate because they claimed that they needed time to clean from the previous tenant We offered to move in a few days early and do the cleaning ourselves because then we would know that it actually got clean They said no Ok, fine We waited until our modate, but when we arrived with the truck, the cleaning crew had JUST BEGUN cleaning So much for taking a few weeks to make sure it was ready! The cleaning crew sucked and we got to witness it first hand while we were maneuvering around them with all of our belongingsThe apartment had several issues at the beginning Some were handled in an appropriate amount of time (new/used fridge, smoke detectors were installed, etc.) Some they claimed to handle (leaky roof which caused a hole in the ceiling in the bedroom; the roof was "fixed" for about weeks, they never repaired the hole) The kitchen sink leaked all over the kitchen floorThey fixed the pipes (which lasted a few months) but never fixed the kitchen tiles, which ultimately grew mold from the damage The water pipes leading into the basement were rotted, but they claimed that our standing water issue was due to cracks in the foundationThey fixed the cracks, but the pipes still leaked and we still had water issues in the basementI also feel that it is important to explain that each time I would call them to discuss maintenance issues, I would receive the excuse "Sir, we have over other properties and we just can't worry about every unit all the time." I had at least different people that worked for the company use this excuse at some point and note that I was not asking for the world, I just wanted to not have to live in a mold-infested apartment or deal with rain water leaking into my bedroom at night Dear Nexus, if you can't handle having over properties, then don't keep buying propertiesFinally, it came time for us to get our deposit back This is a frustrating ritual in every living situation, but we were smart this time and documented ALL of the issues when we moved in I took close to pictures of various concerns when we filled out our initial survey of the apartment, but they told me that they didn't have any use for those pictures (Remember this for later) We moved out a month early because we couldn't wait to get out of there and it gave us a month to CLEAN the apartment so that it was better than it was when we moved inOf course when the final survey came through, they docked us for [redacted] reasons that had initially been documented (both in maintenance requests and pictures that they 'had no use for') They cut our deposit in half, but we didn't get it until months later and by that time the new tenant had been living in the apartment for months They originally gave me a list of items that I needed to produce for them to be able to finalize the end of our contract I did everything on their list and it wasn't until weeks later that they contacted me to tell me that there were more things I needed to produce (I now realize that they probably just wanted to buy extra time for the new tenant to get moved in and settled)This company is awful and will take your money without any regard for the quality of life that they claim to be protecting STAY AWAY

To Whom it May Concern:Thank you for the opportunityto respond. After researching the situation and speaking with the agentthat was in direct contact with this customer, we feel that we are within ourrights to withhold the $in question. According to
our agent, thesecustomers asked that we run their applications prior to them sending in aHolding Deposit. Thus, application fees were paid through our onlinesystem. If we would have received the Deposit and the application fees inthe mail after renting the apartment to another customer, then we would havequickly voided all checks. Our policy, which was clearly explained tothese customers verbally and via text messages, is to honor whichever HoldingDeposit our offices receive first. Therefore, if they mailed the check,they ran the risk that another Deposit could be submitted by anotherprospective renter before theirs was received. Unfortunately, this wasthe casePlease understand that we arecharged a fee for every application that we process and we do not use applications fees to generate income However, we will issue them a $one-time courtesy for the miscommunication.We hope that this explanationbetter explains our position

Please accept this as notification that we are in receipt of you letter dated
September 3~, In response to this, we would like start by apologizing for
this customer’s unpleasant experience thus far
To begin, it is our attempt to arrive prepared for every job so
that we can
work efficiently as we bill our customers by the hourUnfortunately, the
customer service agent who took the original call failed to get adequate
information to make this possibleWhen ***, our best-suited employee to handle
these types of maintenance issues suffered a heart attack the morning of the
rescheduled job, we called the customer and informed her of ***’s situationIn
regard to all other failed attempts to reschedule the appointment we humbly
apologize for failing to schedule her properly throughout her experience
Upon receipt of your letter we immediately reached out to our customer
and scheduled herfor September 24th, Furthermore, we are going to waive
the Service Fee and the first half-hour of work to compensate her for this
inconvenience
In closing, we request that you inform us at your earliest convenience if
these steps of actions are not in compliance with the expectations of your firm or
our customer’s desired settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I finally received a refund check from them and consider the issue closed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It's been over a month now and I have still not received the refund check from Nexus. This is the same thing that happened previously, where I was repeatedly told a check was coming in the mail and never received any. Additionally, as of next week, I am no longer going to be residing at the address they have on file (*** *** **.). The check needs to be sent to my new address at 1** *** *** *** ** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I have spoken with many residents, all of which feel the exact same wayI have dozens of pictures that I have shown many other rental property managers and they are appalled you felt it was acceptable to consider this move in readyI will be collecting signatures from residents regarding this matterI have contacted the attorney general and will also be starting a civil lawsuit for breach of contract and fraud, as my attorney states there is a reasonable expectation to receive what is advertisedWe have a completely different floor plan, different kitchen, there is nothing luxurious or fabulous or gourmet about anything hereThe descriptions and images are misleading and untrueI have toured $apartments and condos that live up to the price tagYou are advertising stunning amenities inside and rooftop amenities on your websiteYou have described fabulous renovations, which I have images to prove otherwiseYou have advertised luxury, which there is none and I have images and videos to prove otherwiseWhat you are doing is wrong and everyone knows it and more people are about to learn this as wellYour response was “I didn’t lie about anything, you just didn’t ask enough questions”Three weeks ago you said you would advertise this apartment yet I have yet to see it listed on your web siteI will be vacating the property by the end of MarchIt is in your best interest to do the right thing and release us from the lease and return the security deposit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's been over a month now and I have still not received the refund check from Nexus.  This is the same thing that happened previously, where I was repeatedly told a check was coming in the mail and never received any.  Additionally, as of next week, I am no longer going to be residing at the address they have on file ([redacted].).  The check needs to be sent to my new address at 1[redacted] 
Regards,
[redacted]

Mr. [redacted] The following is in response to your Revdex.com complaint filed on 02/14/2018 regarding your dissatisfaction with your new apartment at The Venue. As we understand it, you and your roommate, [redacted], started your lease on 01/15/2018.  We also understand that neither...

of you visited the property and in fact rented the apartment “sight unseen”.  Regarding some of your statements, we disagree, respectively, with your statement saying that we mislead you.  Our website has always been accurate and states that certain building amenities may not be available now and they are coming soon.  Furthermore, on page 6 of your residential lease and section 5.1 of your Rules and Regulations Rider to Lease, these delays are outlined in greater detail and are acknowledged by both you and Anthony.  See attached for both supporting excerpts.  This building is still a work in progress and we feel that had you fully done your due diligence in your apartment rental search and visited the property and asked the right questions, you would have avoided making what you deem to be a wrong decision by your standards.  We understand that luxury to one person might mean a totally different thing to another person.  It is a matter of opinion.  This building is still a work in progress and we feel that was made clear in more ways then one.  We certainly have no interest in “scamming” anyone into renting something that is not for them.  It is not worth the hassle and there really is no upside.  You mention that there are several unhappy residents and we do not doubt that.  There are also several happy residents, and we know that through their recent renewals. As a remedy to your unhappiness, our Property Manager has already communicated back to you and your roommate that we will begin advertising and showing your apartment, #2405.  Once we find a qualified resident, we will give you at least a 30 days’ notice that they will be moving in and you are required to leave within 30 days of that notice.  The only penalty to you is that you will forfeit your security deposit of $1,000.  We will also send maintenance in to work on touching up any areas of concern.

To Whom It May Concern,Please be advised that we admit that we made a clerical error when we transferred this tenant from one spot to another. This error caused the delay in refund.  A check for the entire $45 refund was cut last week and was mailed out yesterday, 6/16/15.  Mr. [redacted]...

should receive shortly.  I tried to call several times to explain this to him but was unsuccessful.  Hopefully, this response offers him the answers he is looking for and the complaint can be removed. Again, we apologize for the incident and we will make sure that our previous tenant receives his refund by week's end.

DO NOT RENT FROM NEXUS
After living in a Nexus apartment for a year, I can easily say that this company is the worst company I've ever rented from. First of all, we were given a strict move-in date because they claimed that they needed time to clean from the previous tenant. We offered to move in a few days early and do the cleaning ourselves because then we would know that it actually got clean. They said no. Ok, fine. We waited until our move-in date, but when we arrived with the truck, the cleaning crew had JUST BEGUN cleaning. So much for taking a few weeks to make sure it was ready! The cleaning crew sucked and we got to witness it first hand while we were maneuvering around them with all of our belongings.
The apartment had several issues at the beginning. Some were handled in an appropriate amount of time (new/used fridge, smoke detectors were installed, etc.) Some they claimed to handle (leaky roof which caused a hole in the ceiling in the bedroom; the roof was "fixed" for about 3 weeks, they never repaired the hole). The kitchen sink leaked all over the kitchen floor. They fixed the pipes (which lasted a few months) but never fixed the kitchen tiles, which ultimately grew mold from the damage. The water pipes leading into the basement were rotted, but they claimed that our standing water issue was due to cracks in the foundation. They fixed the cracks, but the pipes still leaked and we still had water issues in the basement.
I also feel that it is important to explain that each time I would call them to discuss maintenance issues, I would receive the excuse "Sir, we have over 100 other properties and we just can't worry about every unit all the time." I had at least 3 different people that worked for the company use this excuse at some point and note that I was not asking for the world, I just wanted to not have to live in a mold-infested apartment or deal with rain water leaking into my bedroom at night. Dear Nexus, if you can't handle having over 100 properties, then don't keep buying properties.
Finally, it came time for us to get our deposit back. This is a frustrating ritual in every living situation, but we were smart this time and documented ALL of the issues when we moved in. I took close to 100 pictures of various concerns when we filled out our initial survey of the apartment, but they told me that they didn't have any use for those pictures. (Remember this for later) We moved out a month early because we couldn't wait to get out of there and it gave us a month to CLEAN the apartment so that it was better than it was when we moved in. Of course when the final survey came through, they docked us for ** reasons that had initially been documented (both in maintenance requests and pictures that they 'had no use for'). They cut our deposit in half, but we didn't get it until 3 months later and by that time the new tenant had been living in the apartment for 2 months. They originally gave me a list of items that I needed to produce for them to be able to finalize the end of our contract. I did everything on their list and it wasn't until 3 weeks later that they contacted me to tell me that there were more things I needed to produce. (I now realize that they probably just wanted to buy extra time for the new tenant to get moved in and settled).
This company is awful and will take your money without any regard for the quality of life that they claim to be protecting. STAY AWAY.

To Whom it May Concern:Thank you for the opportunityto respond.  After researching the situation and speaking with the agentthat was in direct contact with this customer, we feel that we are within ourrights to withhold the $150 in question.   According to our agent, thesecustomers...

asked that we run their applications prior to them sending in aHolding Deposit.  Thus, application fees were paid through our onlinesystem.  If we would have received the Deposit and the application fees inthe mail after renting the apartment to another customer, then we would havequickly voided all checks.  Our policy, which was clearly explained tothese customers verbally and via text messages, is to honor whichever HoldingDeposit our offices receive first.  Therefore, if they mailed the check,they ran the risk that another Deposit could be submitted by anotherprospective renter before theirs was received.  Unfortunately, this wasthe case. Please understand that we arecharged a fee for every application that we process and we do not use applications fees to generate income.  However, we will issue them a $50 one-time courtesy for the miscommunication.We hope that this explanationbetter explains our position.

We have responded to [redacted] and informed him that we are going to send him another check to the updated address with a proof of mailing.  Hopefully, this will resolve the complaint.

To Whom It May Concern,Please be advised that we admit that we made a clerical error when we transferred this tenant from one spot to another. This error caused the delay in refund.  A check for the entire $45 refund was cut last week and was mailed out yesterday, 6/16/15.  Mr....

[redacted] should receive shortly.  I tried to call several times to explain this to him but was unsuccessful.  Hopefully, this response offers him the answers he is looking for and the complaint can be removed. Again, we apologize for the incident and we will make sure that our previous tenant receives his refund by week's end.

Nexus is by far the worst.
I waited to finish my review to give them the benefit of the doubt that they might be humane. Much to my dismay (which is par for their course) they did not do the right thing.
I was actually shown another unit, and I signed thinking that I would move into the updated unit, as there's a HUGE difference between the two. The saddest part of me not moving into the one next door was that the CEO/Principal actually lives in it. If your owner is living in your duplex, that's surely a red flag. I am sharing more details with this situation with legal, so I cannot comment further.
Upon moving in, my home with them (I ended up moving out two months early, and I have already paid my last two, losing a nice amount of money-they don't care) was totally saturated in mold, dust, dog and cat urine, not painted, film on the floor, broken front door, and more. It was totally unacceptable. I had to argue for days to have it recleaned (which was a joke) and finally AWFUL quality carpet. And they actually did not replace the boards underneath, so if you walk in, it still smells like cat urine. All of my clothing is saturated, much is ruined from poor sewage in the basement to cat urine. I'm actually surprised I'm not ill from the quality of living.
With this said, I do not agree with the maintenance posts. The new team is great. But they can only approve what they are able to spend. As far as their management, [redacted] got better. He's only doing what he is told to do from his above team of totally terrible businessmen. Or man, mainly the CEO. I cannot comment further right now, but trust me you do not want to rent off of this company. You deserve to be treated like a human being and live in a humane place.

Terrible company. Bad service, arrogant workers, promised amenities that were not in fact present in properties. Will never rent from this company again.

Review: I called to schedule an appointment with Ava's in May 2014 and was scheduled for 6/20/14 to move my downspout. [redacted] came and questioned if I had materials for the job. I did not. He called the office and told his employee they should have told me to take photos and buy materials before he came out. I had to schedule another appointment. My next appointment was scheduled for 7/21/14. Unfortunately, [redacted] had a heart attack that morning. The company called me a couple of hours before my appointment and said they would call back to reschedule. I did not receive a return phone call. I called several times and left voicemails. An employee answered my call 8/18/14, put me on hold and then hung up on me. I called again and mentioned the disconnection but did not receive an apology. He had no record to call me back from July but scheduled me for 9/2/14 at 12pm to move my downspout. 12pm, 12:30, and 12:45 go by and no one shows up or called. I call at 12:45 and leave a message. No phone call back. I call again at 1:30pm, 1:33 and finally someone answers at 1:40. They had no record of my appointment. They even said they weren't taking appointments due to [redacted]'s absence. The gentleman I spoke with called his only other employee but he said he did not remember taking down my information. The employee said he'd try to get in touch with someone else to come out but I still have not received that phone call.Desired Settlement: I would like for Ava's to complete the job I requested and scheduled for three times.

Business

Response:

Please accept this as notification that we are in receipt of you letter dated

September 3~, 2014. In response to this, we would like start by apologizing for

this customer’s unpleasant experience thus far.

To begin, it is our attempt to arrive prepared for every job so that we can

work efficiently as we bill our customers by the hour. Unfortunately, the

customer service agent who took the original call failed to get adequate

information to make this possible. When [redacted], our best-suited employee to handle

these types of maintenance issues suffered a heart attack the morning of the

rescheduled job, we called the customer and informed her of [redacted]’s situation. In

regard to all other failed attempts to reschedule the appointment we humbly

apologize for failing to schedule her properly throughout her experience.

Upon receipt of your letter we immediately reached out to our customer

and scheduled herfor September 24th, 2014. Furthermore, we are going to waive

the Service Fee and the first half-hour of work to compensate her for this

inconvenience.

In closing, we request that you inform us at your earliest convenience if

these steps of actions are not in compliance with the expectations of your firm or

our customer’s desired settlement.

Review: I was in contact with Nexus Real Estate about the lease of a property at [redacted]. in Pittsburgh. My two roommates and I filled out application forms for the property and each submitted a 50 dollar application fee. I then sent a check for 1,795 dollars as a security deposit to Nexus Real Estate and informed the agent that it was in the mail. While my check was on its way, Nexus accepted a security deposit from a different potential tenant, and informed me that we could no longer rent the property in question. When I called to ask for the return of the application fees, I was informed that they were non-refundable.

I believe that their policies in this business transaction were not at all transparent. While I was informed that submitting the deposit through credit card would be faster, Nexus was assessing a 4% tax on payments made by credit card. I was also not informed that another group could secure the property with a deposit before submitting their applications and application fees.Desired Settlement: I hope that Nexus Real Estate will return, in full, the 150 dollars that was taken in application fees. My roommates and I drove from the [redacted] area to Pittsburgh to see this apartment and submitted payments under the impression that the apartment would be secure. I think it very likely that Nexus informed the other group that they could take the apartment from us by submitting their deposit right away, thus depriving us of our application fees and earning more money in the process.

Business

Response:

To Whom it May Concern:Thank you for the opportunityto respond. After researching the situation and speaking with the agentthat was in direct contact with this customer, we feel that we are within ourrights to withhold the $150 in question. According to our agent, thesecustomers asked that we run their applications prior to them sending in aHolding Deposit. Thus, application fees were paid through our onlinesystem. If we would have received the Deposit and the application fees inthe mail after renting the apartment to another customer, then we would havequickly voided all checks. Our policy, which was clearly explained tothese customers verbally and via text messages, is to honor whichever HoldingDeposit our offices receive first. Therefore, if they mailed the check,they ran the risk that another Deposit could be submitted by anotherprospective renter before theirs was received. Unfortunately, this wasthe case. Please understand that we arecharged a fee for every application that we process and we do not use applications fees to generate income. However, we will issue them a $50 one-time courtesy for the miscommunication.We hope that this explanationbetter explains our position.