Nexus Real Estate

Review: From May 1, 2013-April 26, 2014, I rented a parking spot with this company at their Parkview buidling parking lot at $45/month. For the initial payment I paid both the first and last month's rent, as well as a $15 application fee. I called before my last month on the lease to ensure I would not have to pay rent, but they told me the extra $45 I paid at the beginning was actually a security deposit and I would still need to pay rent (which I did for that month). Following the conclusion of the lease, I did not receive my "security deposit" back, and called multiple times attempting to have them send it back to me (apparently an issue of confusion for them was due to them moving me during the lease from spot #7 to #17 and my deposit was in the spot #7 account, not the final #17 account I finished the lease on). Three times they said that, indeed, I had a positive $45 dollar credit in my account and they would mail a check to me as soon as possible. I have still not received my account balance back and they are not answering their phones when I call, and I am unable to leave messages anymore as they pick up then immediately hang up when I call. It doesn't seem like they have any intention of ever actually refunding me my deposit. And also, it's not like they can claim any sort of damages given that it is literally a parking spot.Desired Settlement: I would like to actually receive the $45 "security deposit" that they have acknowledged they owe to me.

Business

Response:

To Whom It May Concern,Please be advised that we admit that we made a clerical error when we transferred this tenant from one spot to another. This error caused the delay in refund. A check for the entire $45 refund was cut last week and was mailed out yesterday, 6/16/15. Mr. [redacted] should receive shortly. I tried to call several times to explain this to him but was unsuccessful. Hopefully, this response offers him the answers he is looking for and the complaint can be removed. Again, we apologize for the incident and we will make sure that our previous tenant receives his refund by week's end.

Consumer

Response:

Nexus is by far the worst.
I waited to finish my review to give them the benefit of the doubt that they might be humane. Much to my dismay (which is par for their course) they did not do the right thing.
I was actually shown another unit, and I signed thinking that I would move into the updated unit, as there's a HUGE difference between the two. The saddest part of me not moving into the one next door was that the CEO/Principal actually lives in it. If your owner is living in your duplex, that's surely a red flag. I am sharing more details with this situation with legal, so I cannot comment further.
Upon moving in, my home with them (I ended up moving out two months early, and I have already paid my last two, losing a nice amount of money-they don't care) was totally saturated in mold, dust, dog and cat urine, not painted, film on the floor, broken front door, and more. It was totally unacceptable. I had to argue for days to have it recleaned (which was a joke) and finally AWFUL quality carpet. And they actually did not replace the boards underneath, so if you walk in, it still smells like cat urine. All of my clothing is saturated, much is ruined from poor sewage in the basement to cat urine. I'm actually surprised I'm not ill from the quality of living.
With this said, I do not agree with the maintenance posts. The new team is great. But they can only approve what they are able to spend. As far as their management, [redacted] got better. He's only doing what he is told to do from his above team of totally terrible businessmen. Or man, mainly the CEO. I cannot comment further right now, but trust me you do not want to rent off of this company. You deserve to be treated like a human being and live in a humane place.

DO NOT RENT FROM NEXUS
After living in a Nexus apartment for a year, I can easily say that this company is the worst company I've ever rented from. First of all, we were given a strict move-in date because they claimed that they needed time to clean from the previous tenant. We offered to move in a few days early and do the cleaning ourselves because then we would know that it actually got clean. They said no. Ok, fine. We waited until our move-in date, but when we arrived with the truck, the cleaning crew had JUST BEGUN cleaning. So much for taking a few weeks to make sure it was ready! The cleaning crew sucked and we got to witness it first hand while we were maneuvering around them with all of our belongings.
The apartment had several issues at the beginning. Some were handled in an appropriate amount of time (new/used fridge, smoke detectors were installed, etc.) Some they claimed to handle (leaky roof which caused a hole in the ceiling in the bedroom; the roof was "fixed" for about 3 weeks, they never repaired the hole). The kitchen sink leaked all over the kitchen floor. They fixed the pipes (which lasted a few months) but never fixed the kitchen tiles, which ultimately grew mold from the damage. The water pipes leading into the basement were rotted, but they claimed that our standing water issue was due to cracks in the foundation. They fixed the cracks, but the pipes still leaked and we still had water issues in the basement.
I also feel that it is important to explain that each time I would call them to discuss maintenance issues, I would receive the excuse "Sir, we have over 100 other properties and we just can't worry about every unit all the time." I had at least 3 different people that worked for the company use this excuse at some point and note that I was not asking for the world, I just wanted to not have to live in a mold-infested apartment or deal with rain water leaking into my bedroom at night. Dear Nexus, if you can't handle having over 100 properties, then don't keep buying properties.
Finally, it came time for us to get our deposit back. This is a frustrating ritual in every living situation, but we were smart this time and documented ALL of the issues when we moved in. I took close to 100 pictures of various concerns when we filled out our initial survey of the apartment, but they told me that they didn't have any use for those pictures. (Remember this for later) We moved out a month early because we couldn't wait to get out of there and it gave us a month to CLEAN the apartment so that it was better than it was when we moved in. Of course when the final survey came through, they docked us for ** reasons that had initially been documented (both in maintenance requests and pictures that they 'had no use for'). They cut our deposit in half, but we didn't get it until 3 months later and by that time the new tenant had been living in the apartment for 2 months. They originally gave me a list of items that I needed to produce for them to be able to finalize the end of our contract. I did everything on their list and it wasn't until 3 weeks later that they contacted me to tell me that there were more things I needed to produce. (I now realize that they probably just wanted to buy extra time for the new tenant to get moved in and settled).
This company is awful and will take your money without any regard for the quality of life that they claim to be protecting. STAY AWAY.