Nick Jr's Auto Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: like I said before the same week I bought the car I brought it back to nicks and mentioned that there are a lot of problems with the car including a gas smellThey mentioned they did not smell it(of course) I mentioned my kids smell it and other people do as well which is dangerousI never took my car to another mechanic until after I bought the car to nicks for over after they kept pushing me away saying come back tomorrow I would come back tomorrow they would say they are busyThis car was loud , vibrating and the windows was broke way before I took it to my mechanicOf course they are going to say my mechanic caused these issues they don't want to take the blameEvery mechanic I went to told me I got ripped off and I was paying too much money for a car that was not goodYes my mechanic did my tune up but like all my other cars I never had problems after he done itAs far as the caliber my mechanic did do my brakes but he noticed the cracked caliber before doing any workLike nick said these cars are used and will have wear and tear, this is an year old car so no telling how old this issues is, it is up to the selling company to inspect this cars before they sell them not just sell them and put families in danger when they put their trust in them and ask for a reliable carLike I said in my past letters I only took my car back to nicks to get fixed is because other shops did not want to work on it because they said that the warranty company was giving them a hard way to goWhich I believe them because there are affiliated with nicksI dropped my car off like they said I was aware of my $deductibleAt nicks what they do is tell you to make a list of your problems and leave your car, there was times where I wanted to personally show them the problems to make things easier because they kept saying they don't see itI mentioned the windows being stuck since the first week I bought the car, I mentioned the car being shaky, I mentioned the gas smellI mentioned the same problems every time I bought the car to themFinally when I left the car they told me they will call me when it is donedays went by so I called them as the problems I stated should not take that long to fixNick said again he did not smell a odor and he did not see a crack in the caliberI said well I don't know how you don't smell the odor I smell it every time I drive the carHe said he fixed things on the car that was not covered under the warranty( I don;t know why because I did not ask him to do that) He told me I can com pick up the carAs I came to pick it up I asked him was everything fixed and he stated yesI had my children with me so I have witnesses, he did not show me a invoice of anything he fixed so how would I know it is fixedHe then asked for my $so I gave it to him, like I mentioned before he did not give me an receipt which is very unprofessional because if I had to show proof of my payment I can't but like I said before I have witnessesLike I said before, before I left the shop I checked everything and the windows still was broke and the car felt worstI mentioned this to nick and he said he fixed everything and to bring my car back to get another switch for the windows, as I don't know why as a mechanic he kept thinking it's a switch I need if the window kept being broke after he so called changed the switchI then bought my car back to nicks as the same problems was happeningI mentioned to the sales rep Joe that I wanted my car fixed properly and I was a very unhappy customer and I will not be paying another deductible for something that never was fixed in the first placeHe was fast talking saying just bring the car fixed I will take care of you ( that's what they said when I first purchased the car) so I left the car, I called the same day to mention to nick the same thing I said to Joe about me not paying another deductible he stated I had to pay, I told him I am not paying again for something you never fixed, he stated he fixed other things that was not on the warranty so I asked him what did he fixed he said he did not know, I am so sick of this place so I told them I will be there to pick up my carThey are lying when they say they have happy customer if you read their reviews they are horrible I wish I would have read them before I went thereEveryone that ask me where I purchased my car and I tell them they tell me I should have not went there as now I can see thatSomething need to be done, I need to be compensated for not having good service, a car that is a lemon that they are selling for a outstanding priceI sated I don't want them fixing my car because as you can see they are taking my money and not fixing itThey need to give me another car that is more reliable or my refund or if I take my car to another shop and they look at everything that is wrong with the car and type up an invoice with the price of everything then nicks should pay for itI will not be giving up on this I would not be wasting my time going back and forth if I did not feel like I been treated unfairly and unprofessionally Regards, [redacted]

MAY 13, Dear [redacted] ***,As I stated in my first response *** [redacted] purchased a Chevy Blazer on 03/19/This vehicle had 156,miles at time of purchaseThe current mileage on her vehicle as of May 6,is 181,milesThis vehicle was driven 24,miles from time of purchaseWe sold ***, [redacted] a great running used car that broke down year later, which can not be predicted.The tone of this letter is the same tone we dealt with on the phoneI apologize if when she or her son called she got the same response tone backWe been in business for many years and try our best to help our customers outUnfortunately you can not please every one.In reference to the bill as I stated in my first response, we do not trust repair billsNo repair would let a customer take their vehicle with out paying their bill first We did this trying to do good business and help her outAny repair job can have an unforeseen problemWe stood behind our repair work and fixed her vehicleWe expect her to pay the remaining balance of $owed to us as she promisedIf balance is not paid there will be no warranty on the repair work we performed.Sincerely,Nick Jr's Auto Sales

January 12,2017Dear [redacted] , [redacted] did purchase [redacted] on 11/14/with 139,miles [redacted] towed his vehicle in for not starting which had 1,additional miles from day of purchaseAfter checking it out, we informed him that he drove it with no oil in engine and the engine seizedHe has a [redacted] extended warranty which we called for him [redacted] Warranty sent out their inspector to check out the claimThey informed us that It was neglect on his behalfHe drove the vehicle with no oil in it and ignored oil signsWe spoke to him after receiving this letter and informed him that he should call the warranty company bccause they warranted the vehicle not usSand that we are here to help him if he would need us.We also informed [redacted] at time of purchase that we have a “No Refund Policy” which he agreed to and signed multiple times on his paperwork.We are still trying to help [redacted] .If you have any questions or concerns, please call.Sincerely,Nick Jr’s Auto Sales

MAY 16, Dear [redacted] ***,*** [redacted] did purchase a [redacted] on 02/22/2013, ***, [redacted] entered into a weekly payment plan with usI sorry to hear she is having a problem with her used vehicleThis is the first time I am hearing of her having a problem with it She was in on May 9th to make a payment and did not mention any problemsI tried to call her a few times but her cell phone contact number is not accepting callsShe also has a Months warranty on this vehicle which cover a lot of the vehicles mechanics (copy attached).All *** [redacted] has to do is call and make an appointment and then bring her vehicle in for serviceWe can take care of any valid issue she has with her vehicle.As far as a cash refundWe explained to her at the time of purchase that we have a “No Refund Policy” which she agreed to and signed at time of purchase (copies attached).We want to help *** [redacted] out so please have her call us immediately and schedule an appointment so we can take care of her issues.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Nick called me 5/13/upset that l contacted Revdex.com about his poor customer serviceNick wants to keep complaining to me that his BUSINESS PARTNER rebuild the transmission He only INSTALLED the transmission therefore He's not RESPONSIBLE for the BRAKE DOWN of my truck (2x)..I'm trying to get Nick to understand that l have Nothing To Do With His BUSINESS PARTNER l gave my truck to him for the repairs and maybe l would have been less upset if it didn't take him OVER A MONTH to repair my truckWhen I told Nick his brothers was rude & they lack customer service skills on the phone Nick stated that they didn't have to take my cramp..He wanted me to be grateful for the fact that he towed my truck that broke down and gave me this dirty, filthy,nasty,damaged car as loner..Nick don't care that l almost lost my job, got written up, lost several days of pay and spent over $in rental fees to save my job BUT I SHOULD PAY HIM..Nick should get his money from his BUSINESS PARTNER that sold him those bad transmission and return EVERY DOLLAR I gave him but Nick wants to threaten me about not honoring my WARRANTY for the Nightmare he put me through...l asked Nick on several occasions for a discount and keeps refusing stating he's losing money but WHAT about the money I LOST NICK SEEMS NOT TO CARE ABOUT ME AS A CUSTOMER ..I could have took him to court & got more than a discount so they way l feel is Nick or his BUSINESS PARTNER should be paying me $for What l been through Nick has all copies of my rental/ tow fees and to this day he still won't settle for what l gave him and let this issue go Regards, [redacted] ***

January 23,2017Dear [redacted] , [redacted] did purchase [redacted] on 01/10/with 156,milesThe purchase price was $7,070.00Tm actually shocked by this complaintWhen [redacted] was the vehicle, he said the rear tires looked wornWe put two new tires on it at no extra chargeAfter taking possession of his vehicle he called back and said his passenger front and rear windows were not operating correctlyAt no charge to him we replaced both window regulators motors, even though his warranty does not cover electrical parts which he signed and agreed to (copy attached).We explained to him the PA State Inspection process that his vehicle had to go thru a drive cycle before we could put state and emission stickers on his vehicle, It had nothing to do with his new tiresThis is a PA State requirement not oursIf and when you plug the emission probe into the OBD Port and it says vehicle not ready, then the vehicle must be driven until readyThis is the processWe do not owe [redacted] state inspection stickers, We will not pay another shop to inspect vehicleWe are a state inspection station and we arc giving him the stickers free of charge because he purchased the vehicle from usWe do this in practicing good businessUnfortunately, I cannot control where [redacted] lives or his work hoursIf he would like us to put stickers on his vehicle, then we have to follow state proceduresAH we ask Is that he calls us in advance and makes an appointment before coming in.If you have any questions or concerns, please call.Sincerely,Nick L

Dear [redacted] , [redacted] did purchase Cadillac STS on 2/17/with 120,miles[redacted] did come back to have brakes put on her vehicle Her mechanic gave her a price to replace the brakes and she then called us We explained to her that the brakes were safe to drive on but they were not new She wanted us to replace the brake which we did at a lower price than her mechanic.If [redacted] is having a problem with her vehicle we would like to help her Please have her bring her vehicle in for service We will do everything we can to make her happy We do this in practicing good business Unfortunately, I cannot control where [redacted] lives as we know it's not around the corner from us All we ask is that she call s us in advance and makes an appointment before coming in.We will do our best to get it back to her asap.If you have any questions or concerns, please call.Sincerely,Nick's Auto Sales

Complaint: [redacted] I am rejecting this response because: I had the car towed to them on 3/17/It cost me $They said that they were going to fix it then and they did notThey put cheap spark plugs in, poured stop leak in and turned off the check engine light by putting a code inThey charged me and that did not solve the problemThey guaranteed inspection! The car continued to run rough and the check engine light came right back onI took the car straight to the mechanic and was shown the spark plugs that were put in that were covered in oilI took the car to another mechanic who told me that the engine is virtually shotIt has oil and antifreeze pooling in the engine and the radiator is crackedNick Jr's cheated me out of my money and sold me a car that they never took the time to check and make sure was safe for drivingIn regards to the brakes they told me that the reason they were charging me for the brakes was because I could have worn the brakes down driving from PA to NJ, which was a complete lie but at the time I had no choice because the car was not safe for me and my familyHe completely left out the fact that they fixed the tierod as wellThey are the equivalent to a slum lord! They should think of their own children when selling cars, how would they feel if someone did this to their child.? I'm stuck with a car that I can not drive and I still owe $9,on itMy next course of action is to take them to court! Regards [redacted]

The vehicle was purchased on March 17th (not 19th) for the amount of $4,(not $5,085.00)We do not give any refunds back as we have a No Refund PolicyThis is clearly stated in bold print on the paper work she signed That said, We are sorry that [redacted] had a problem with her used vehicleWe have no control when a used vehicle is going to break [redacted] brought her vehicle in on Tuesday March 20th at 4:pmWe told her we would take care of the problem but could not do it so late in the day because we close at 7:and there were customers in front of herShe left the vehicle but because of the nor'easter snow storm we could not get to it until ThursdayWe fixed her vehicle at no cost to her and she picked it up on Friday March 23rd.If you need any other information, please give us a call at # [redacted] or emailSincerely, Nick F*

MAY 23, Dear [redacted] ***,As I stated in my first response, *** [redacted] is making weekly payments to us since March 1st and never mentioned once she was having an issue with her vehicleIf she had a problem with her radiator? All she had to do was tell us or call the warranty company prior to repair and the warranty would have paid for it.As far as her paying for many repairsAll she mentioned was a radiator which is covered under her warranty (copy attached & marked)You can not unplug oil & engine lightsIf these lights were unplugged or tampered with it would not have gone through PA State or Emission InspectionThis is a fact.I am not going to address her slanderous comments but to say: We have been in business for many years because we take care of our customersWe have thousands of happy repeated customersWe can not control when a used vehicle is going to break downWhat we can do is try to take care of the customer if a problem occursIf the customer never mentions a problem then we would assume their vehicle is driving as it shouldIf *** [redacted] is truly having an issue with her vehicle? We would like to help herAll *** [redacted] has to do is call and make an appointment and then bring her vehicle in for serviceWe can take care of any valid issue she has with her vehicle.*** [redacted] mentions in her letter that she can not keep up with her paymentsThe is most likely her real issue not the vehicleI have tried to reach out to her but her phone number is not accepting calls.We would still like to help *** [redacted] out so please have her call us immediately so we can try to resolve her issuesSincerely,Nick Jr’s Auto Sales

MAY 16, Dear *** ***,*** did purchase a *** *** on 02/22/2013, ***, *** entered into a weekly payment plan with usI sorry to hear she is having a problem with her used vehicleThis is the first time I am hearing of her having a problem with it
She was in on May 9th to make a payment and did not mention any problemsI tried to call her a few times but her cell phone contact number is not accepting callsShe also has a Months warranty on this vehicle which cover a lot of the vehicles mechanics (copy attached).All *** has to do is call and make an appointment and then bring her vehicle in for serviceWe can take care of any valid issue she has with her vehicle.As far as a cash refundWe explained to her at the time of purchase that we have a “No Refund Policy” which she agreed to and signed at time of purchase (copies attached).We want to help *** out so please have her call us immediately and schedule an appointment so we can take care of her issues.Sincerely,

January 23,2017Dear *** ***,*** *** did purchase *** *** *** on 01/10/with 156,milesThe purchase price was $7,070.00Tm actually shocked by this complaintWhen *** *** was the vehicle, he said the rear tires looked wornWe put two new tires on it
at no extra chargeAfter taking possession of his vehicle he called back and said his passenger front and rear windows were not operating correctlyAt no charge to him we replaced both window regulators motors, even though his warranty does not cover electrical parts which he signed and agreed to (copy attached).We explained to him the PA State Inspection process that his vehicle had to go thru a drive cycle before we could put state and emission stickers on his vehicle, It had nothing to do with his new tiresThis is a PA State requirement not oursIf and when you plug the emission probe into the OBD Port and it says vehicle not ready, then the vehicle must be driven until readyThis is the processWe do not owe *** *** state inspection stickers, We will not pay another shop to inspect vehicleWe are a state inspection station and we arc giving him the stickers free of charge because he purchased the vehicle from usWe do this in practicing good businessUnfortunately, I cannot control where *** *** lives or his work hoursIf he would like us to put stickers on his vehicle, then we have to follow state proceduresAH we ask Is that he calls us in advance and makes an appointment before coming in.If you have any questions or concerns, please call.Sincerely,Nick L

MAY 23, Dear *** ***,As I stated in my first response, *** is making weekly payments to us since March 1st and never mentioned once she was having an issue with her vehicleIf she had a problem with her radiator? All she had to do was tell us or call the warranty company prior to repair and the warranty would have paid for it.As far as her paying for many repairsAll she mentioned was a radiator which is covered under her warranty (copy attached & marked)You can not unplug oil & engine lightsIf these lights were unplugged or tampered with it would not have gone through PA State or Emission InspectionThis is a fact.I am not going to address her slanderous comments but to say: We have been in business for many years because we take care of our customersWe have thousands of happy repeated customersWe can not control when a used vehicle is going to break downWhat we can do is try to take care of the customer if a problem occursIf the customer never mentions a problem then we would assume their vehicle is driving as it shouldIf *** is truly having an issue with her vehicle? We would like to help herAll *** has to do is call and make an appointment and then bring her vehicle in for serviceWe can take care of any valid issue she has with her vehicle.*** mentions in her letter that she can not keep up with her paymentsThe is most likely her real issue not the vehicleI have tried to reach out to her but her phone number is not accepting calls.We would still like to help *** out so please have her call us immediately so we can try to resolve her issuesSincerely,Nick Jr’s Auto Sales

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response for a number of reasonsOne being that I made a complaint on April 26th when I came to make a paymentWhether or not the company took heed to it was another storyThe car was in bad condition from day one, when I pulled off the lot and entered onto the express the car cut off (which was extremely dangerous might I add)Also they sold me the worst warranty possibleAt the time I hadn't have had the car for two months and had to pay for a new radiator out of pocket.They failed to tell me about pieces missing from the car, unplugged the engine light and also the oil light so I wouldn't know that there were issues with the vehicleMy main problem with this vehicle is I can't even keep up with payments because of this piece of crap always needs repairingI have hired a lawyer and I plan on taking further actionI should have read reviews on this company first because I now see that they have been doing unsatisfactory business for a long time and are known as scammersThey have placards in the office from the Revdex.com which I can only think are fake because this is a horrible business
Regards,
*** *** ***

FEBRUARY 16,2017Dear *** ***,I am going to try end address each of his concerns IndividuallyI stated that he put 12,miles at time of purchase showing that the vehicle was driving okAt that point he experienced a problem with his oilInstead of stopping the vehicle he continued to drive it with no oilHis negligence of not stopping the vehicle caused his engine problemAny used vehicle at any given time can occur a mechanical problemIt’s up to the driver to stop driving it if a problem occurs.*** *** was not rushed into purchasing a vehicleHe checked out a few vehicles we had for saleHe then chose to take the *** for a test rideAfter his test ride, he then chose to purchase it, He states that his vehicle was overpriced at $17,We sold him the vehicle for $12,not $17,(copy of purchased order attached)We never discussed gas mileage after he test drove the vehicle so I wouldn’t know what he expected.We met with *** *** on Monday, February 13th to go over his options as to the warranty companyAs I stated in my previous response that the warranty company got paid to warranty his vehicle and denied his claim not us.I explained to him that he is paying a finance company not us, And that he has to continue to pay the finance company while we try to help him with his warranty issue.If you have any questions or concerns, please call.Sincerely,Nick Jr’s Auto Sales

SEPTEMBER 19,2016Dear *** ***,I can only respond with please read my last response letter, I do not want to get into “he said, she said” commentsShe purchased a *** *** which is an eleven-year-old vehicleThis vehicle is not new and is going to have wear and tear issuesThese repairs are not major problemsWe truty would like to help *** ***.As I stated in our last response; we realize the inconvenience of being without a vehicle but this is out of our controlWe have many customers and can only work on one vehicle at a timeOne customer is no more important than the nextWe would be more than happy to help her out if she does not want her current mechanic to work on her vehicleWe only ask that she does not come in yelling and hollering (as in the past), they make an appointment and leave it like any other repair shopWe truly want to help her.If you have any questions or concerns, please call.Sincerely,

September 23, 2016Dear *** ***,*** *** did purchase *** *** an 05/10/with over 122,milesI will try and answer each of her concerns individually*** *** brought her vehicle back in after purchase with a starter issueWe did fix
her starter and gave it back to her at no charge even though her warranty only covered half the cost of parts and labor, (copy of warranty attached)We did this at no charge because we wanted to take care of *** *** We did this under our good business practice.We did not handle *** *** tax, title and tag transactionShe wanted to do this on her ownI cannot comment on why some other business took so long to process her titleThat said, her temporary registration was valid for days so there was no issueIt clearly states our “NO REFUND POLICY” on her paper work she agreed to and signed at time of purchase.Under State and Emissions guidelines some vehicles have to go thru a drive cycleThis is where a vehicle is driven to show that there are no bad codes, no check engine light, no bad transmission codes, etcHer inspection was completed and Passed on 06/20/a month after she purchased it and 1,additional miles since purchaseThis shows that there were no transmission issuesThe only way to inspect a vehicle is to plug the emission machine adapter into her vehicles OBDII Port.I attached a copy of the report showing everything was ok on her vehicleWe also did the inspection at no cost to *** ***We did not owe her free inspection stickers but we did this also under our good business practice, (copy of Passed Inspection Report attached).Up until last week (months later) we have not heard back from *** ***She called about her vehicle having an issue and we asked her to bring it in for us to check outWe told her we would be more than happy to service her vehicleShe only purchased a 3-month warranty which had expired (She could have chosen a much longer warranty- which unfortunately did not)We explained to her that there would be a charge for any maintenance or repairs needed but would give her a deal as we do all our customers.We realize the inconvenience of being without a vehicle but this is out of our controlWe cannot predict when a 11-year-old vehicle Is going to breakWe have many customers and can only work on one vehicle at a timeWe would be more than happy to help her out if she wants us to work on her vehicleWe only ask that they make an appointment and leave it like any other repair shop.If you have any questions or concerns, please call.Sincerely,Nick Jr’s Auto Sales

The vehicle was purchased on March 17th (not 19th) for the amount of $4,(not $5,085.00)We do not give any refunds back as we have a No Refund Policy. This is clearly stated in bold print on the paper work she signed That said, We are sorry that *** *** had a problem
with her used vehicleWe have no control when a used vehicle is going to break. *** *** brought her vehicle in on Tuesday March 20th at 4:pmWe told her we would take care of the problem but could not do it so late in the day because we close at 7:and there were customers in front of her. She left the vehicle but because of the nor'easter snow storm we could not get to it until ThursdayWe fixed her vehicle at no cost to her and she picked it up on Friday March 23rd.If you need any other information, please give us a call at # *** or emailSincerely, Nick F*

Dear *** ***, *** *** did purchase Cadillac STS on 2/17/with 120,miles.*** *** did come back to have brakes put on her vehicle. Her mechanic gave her a price to replace the brakes and she then called us. We explained to her that the brakes were
safe to drive on but they were not new. She wanted us to replace the brake which we did at a lower price than her mechanic.If *** *** is having a problem with her vehicle we would like to help her. Please have her bring her vehicle in for service. We will do everything we can to make her happy. We do this in practicing good business. Unfortunately, I cannot control where *** *** lives as we know it's not around the corner from us. All we ask is that she call s us in advance and makes an appointment before coming in.We will do our best to get it back to her asap.If you have any questions or concerns, please call.Sincerely,Nick's Auto Sales

Dear *** ***,*** *** did purchase on 02/20/will try and answer each of her concerns individually*** said she asked for a *** several timesIf she did would have given it to herA *** can also be purchased directly from them ***The vehicle was parked
on the lot and she checked it out before she purchased itThe $down does not include sales tax and tagEvery transaction is different from person to person as to what terms they qualify for as to monthly payment and down depositI cannot discuss her particular transaction for her privacy reasonsAll I can say is that she understood and agreed to the terms of her transaction.We have many customers and try to satisfy all of themI’m sorry she is having some issues with her used vehicleShe purchased a 11-year-old car which is going to have wear and tear issuesIt’s not newThe vehicle is driving fineShe did bring her vehicle back a few weeks ago after having it check out by her mechanicShe said it needed ball joints and tierod endThese items are not covered under the warranty and are wear and tear items on this age vehicle with over 124,milesWe wanted to make her happy so we replaced the ball joints and tierod end both for only $100, This job should have been over $We did this under our good business practice.She then brought the vehicle back to have us check out why it was running poorlyShe informed us that she had someone one tuthe vehicle and check her brakesWe told her who ever worked on her vehicle installed her ignition wires wrong by putting them against manifold and the damaged her brake caliberI told her I could fix caliber and window under warranty but that the brakes pads were not coveredThat she would have to pay for brakes and SIco-pay which she refusedThe $deductible is the warranty company’s guide line which she understood and accepted, (copy attached)We realize the inconvenience of being without a vehicle but this is out of our controlWe have many customers and can only work on one vehicle at a timeOne customer is no more important than the nextWe would be more than happy to help her out if she wants us to work on her vehicleWe only ask that they make an appointment and leave it like any other repair shop.If you have any questions or concerns please call.Sincerely,