Nick Jr's Auto Sales

Hi Revdex.com,I am not satisfied with the business responseThe business/inspection is claiming negligence on my part which is completely falseThe suggested manufacturer scheduled maintenance is at 142,milesThe business claims I bought it at 139,miles so after driving the 1,miles that still puts it at 141,miles. Furthermore, upon purchasing the vehicle which was overpriced at 17,000/- (fair market value is around 8,000/-) we were assured it was in very good condition and well maintainedWe were then hurriedly made to fill in paperwork despite it being late and even suggesting coming back the next dayI have bought cars before and have never had to do that much documentationHowever, we were reassured the car was well worth it.After driving off we immediately realized over the course of a couple of days that the car's fuel consumption and condition was far below the standard that we were initially led to believe and expectedWe suggested trading it in for another Murano at their garage with the same exact pricing to no availSure enough after about a week with no warning lights or indication the car broke down in the middle of the highway and we had it towed to pepboys and then Nick Jr Garage as it was well within warranty. I contacted the warranty company and they informed me that the claim has to be followed by the dealer which I informed Nick aboutNick Jr informed me that the car was being inspected and would follow the due process but even after attempting to follow up several times via phone and email the situation to date has still not been resolved.We are now being forced to make very expensive payments on a car that was clearly not in a good condition which does not make any sense at all.Regards,Andrew Wanjalla

January 12,2017Dear *** ***,*** *** did purchase *** *** on 11/14/with 139,miles** *** towed his vehicle in for not starting which had 1,additional miles from day of purchaseAfter checking it out, we informed him that he drove it with no oil in
engine and the engine seizedHe has a *** extended warranty which we called for him*** Warranty sent out their inspector to check out the claimThey informed us that It was neglect on his behalfHe drove the vehicle with no oil in it and ignored oil signsWe spoke to him after receiving this letter and informed him that he should call the warranty company bccause they warranted the vehicle not usSand that we are here to help him if he would need us.We also informed *** *** at time of purchase that we have a “No Refund Policy” which he agreed to and signed multiple times on his paperwork.We are still trying to help *** ***.If you have any questions or concerns, please call.Sincerely,Nick Jr’s Auto Sales

MAY 13, Dear *** ***,As I stated in my first response *** purchased a Chevy Blazer on 03/19/This vehicle had 156,miles at time of purchaseThe current mileage on her vehicle as of May 6,is 181,milesThis vehicle was driven 24,miles from time of purchaseWe sold ***, *** a great running used car that broke down year later, which can not be predicted.The tone of this letter is the same tone we dealt with on the phoneI apologize if when she or her son called she got the same response tone backWe been in business for many years and try our best to help our customers outUnfortunately you can not please every one.In reference to the bill as I stated in my first response, we do not trust repair billsNo repair would let a customer take their vehicle with out paying their bill first We did this trying to do good business and help her outAny repair job can have an unforeseen problemWe stood behind our repair work and fixed her vehicleWe expect her to pay the remaining balance of $owed to us as she promisedIf balance is not paid there will be no warranty on the repair work we performed.Sincerely,Nick Jr's Auto Sales

JUNE 03,Dear *** ***,*** *** *** asked me to help him out and find a vehicle for his daughter at the auction because he was not looking to spend a lot of money, which I didI told him the vehicles are below retail at the auctions so expect to put a little money
into any vehicle he getsHe is cutting out the middle manHe said he expects that on any used vehicle anyway,That said, he first had me looking for a *** *** **After searching and test driving a few I called him and told him what I foundHe said never mind because he wanted a *** *** *** now so she could drive on the beachAfter searching and test driving a few ***’s he said never mind to that vehicleHe then informed me that he wanted a *** ***So trying to help him out I looked for a ***, I called him to describe the ***’s I found but he didn’t like the colorsI came across a nice running *** *** with 141,miles which I described and sent him pictures ofHe said “WOW” he liked it and asked me to buy it for him which I did per his requestThe NADA Retail value on the *** *** *** he bought is $6,He paid $2,under retail value, which makes his used vehicle a great buy(NADA copy enclose)I brought the vehicle back to my shop and serviced it for him major tune-ups oil change, transmission fluid changeI charged him $which barely covered the parts let alone my timeI did this trying to help him out.After looking the vehicle over and test driving it he said he loved it & ThanksHe gave my son some spa products to show his gratitudeHe then told me he needed the title immediately which usually takes about a weekTrying to go above and beyond to help him out, I had my worker drive to *** (miles away) to expedite the title process because he did not want to wait for the mail.After doing all this he is complaining about our selling practiceAll I did was help him outI even ran *** for him on vehicles he found on his own which were being sold privatelyThese *** are not free and we did not charge him.As far as the repairs he mentionedThis vehicle is years old with over 141,milesIt is going to have natural worn parts like gaskets, struts/shocks, rubber tires, etcThe prices mentioned in this letter to maintain his vehicle are extremely highI told him I could give him a much better price for the work if he wants it done.Another option I told him would be: I could bring the vehicle back to the auction for-him but he would lose moneyThere are transportation, rep and auction fees

APRIL 16, Dear *** ***,*** *** did purchase a *** ** on 02/25/He said his vehicle is stalling when coldWe asked him to bring it in which he didThe issue has been fixed.*** *** came by and started his vehicle & drove it with our
mechanic this morning 04/16/14.We can not predict when a used vehicle will breakdown or not act properlyAll *** *** has to do is bring his vehicle in for service if he has any other problems.*** This vehicle was fixed to my liking and drove excellent when I road tested it with the mechanicI am completely satisfied and wish to withdraw my complaint with out prejudice.Sincerely,Nick Jr’s Auto Sales

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Complaint: ***
I am rejecting this response because: Nicks Autos was very disrespectful & Rude on the phone whenever l did call upset about the poor repair job.Yes, Nick gave me a loner after the truck broke down for the second time and l refused to tow my truck to his shop because l paid $to tow if home from of the interstate *** and told him l couldn't afford the tow to his shop for and extra $He towed the truck a week later.Yes l stopped the check for$because l picked the truck up on Friday evening and it broke down on Saturday afternoonI constantly reminded Nick that I'm a Home Health Aide & l work from my vehicle, l lost days of pay due to poor repairs, l was written up & almost lost my job due to Nick taking no effort on trying to complete the repairs in a timely manner I hadTo save my job by paying for rides & renting cars..Nick constantly ignore that fact he's wrong for horrible customer service, poor repair services & a lack to complete the repairs in a timely manner all he wants to argue with me about is how l didn't want to pay him his money to his wack job of repairs that he provide me..I'm still refusing to pay him anything for this nightmare he has put me through for the past several weeksI gave him $and l feel as though we are even and l will never return to his shop againThis was the worst experience l ever had with an mechanic in my life l was so stressed out until l became sick
Regards,
*** ***

Dear *** ***, *** *** did purchase Cadillac STS on 2/17/with 120,miles.*** *** did come back to have brakes put on her vehicle. Her mechanic gave her a price to replace the brakes and she then called us. We explained to her that the brakes were safe to drive on but they were not new. She wanted us to replace the brake which we did at a lower price than her mechanic.If *** *** is having a problem with her vehicle we would like to help her. Please have her bring her vehicle in for service. We will do everything we can to make her happy. We do this in practicing good business. Unfortunately, I cannot control where *** *** lives as we know it's not around the corner from us. All we ask is that she call s us in advance and makes an appointment before coming in.We will do our best to get it back to her asap.If you have any questions or concerns, please call.Sincerely,Nick's Auto Sales

Complaint: ***
I am rejecting this response because: I had the car towed to them on 3/17/It cost me $They said that they were going to fix it then and they did notThey put cheap spark plugs in, poured stop leak in and turned off the check engine light by putting a code inThey charged me and that did not solve the problemThey guaranteed inspection! The car continued to run rough and the check engine light came right back onI took the car straight to the mechanic and was shown the spark plugs that were put in that were covered in oilI took the car to another mechanic who told me that the engine is virtually shotIt has oil and antifreeze pooling in the engine and the radiator is crackedNick Jr's cheated me out of my money and sold me a car that they never took the time to check and make sure was safe for drivingIn regards to the brakes they told me that the reason they were charging me for the brakes was because I could have worn the brakes down driving from PA to NJ, which was a complete lie but at the time I had no choice because the car was not safe for me and my familyHe completely left out the fact that they fixed the tierod as wellThey are the equivalent to a slum lord! They should think of their own children when selling cars, how would they feel if someone did this to their child.? I'm stuck with a car that I can not drive and I still owe $9,on itMy next course of action is to take them to court!
Regards
*** ***

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Complaint: ***
I am rejecting this response because: Nick called me 5/13/upset that l contacted Revdex.com about his poor customer serviceNick wants to keep complaining to me that his BUSINESS PARTNER rebuild the transmission He only INSTALLED the transmission therefore He's not RESPONSIBLE for the BRAKE DOWN of my truck (2x)..I'm trying to get Nick to understand that l have Nothing To Do With His BUSINESS PARTNER l gave my truck to him for the repairs and maybe l would have been less upset if it didn't take him OVER A MONTH to repair my truckWhen I told Nick his brothers was rude & they lack customer service skills on the phone Nick stated that they didn't have to take my cramp..He wanted me to be grateful for the fact that he towed my truck that broke down and gave me this dirty, filthy,nasty,damaged car as loner..Nick don't care that l almost lost my job, got written up, lost several days of pay and spent over $in rental fees to save my job BUT I SHOULD PAY HIM..Nick should get his money from his BUSINESS PARTNER that sold him those bad transmission and return EVERY DOLLAR I gave him but Nick wants to threaten me about not honoring my WARRANTY for the Nightmare he put me through...l asked Nick on several occasions for a discount and keeps refusing stating he's losing money but WHAT about the money I LOST NICK SEEMS NOT TO CARE ABOUT ME AS A CUSTOMER ..I could have took him to court & got more than a discount so they way l feel is Nick or his BUSINESS PARTNER should be paying me $for
What l been through Nick has all copies of my rental/ tow fees and to this day he still won't settle for what l gave him and let this issue go
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: like I said before the same week I bought the car I brought it back to nicks and mentioned that there are a lot of problems with the car including a gas smellThey mentioned they did not smell it(of course) I mentioned my kids smell it and other people do as well which is dangerousI never took my car to another mechanic until after I bought the car to nicks for over after they kept pushing me away saying come back tomorrow I would come back tomorrow they would say they are busyThis car was loud , vibrating and the windows was broke way before I took it to my mechanicOf course they are going to say my mechanic caused these issues they don't want to take the blameEvery mechanic I went to told me I got ripped off and I was paying too much money for a car that was not goodYes my mechanic did my tune up but like all my other cars I never had problems after he done itAs far as the caliber my mechanic did do my brakes but he noticed the cracked caliber before doing any workLike nick said these cars are used and will have wear and tear, this is an year old car so no telling how old this issues is, it is up to the selling company to inspect this cars before they sell them not just sell them and put families in danger when they put their trust in them and ask for a reliable carLike I said in my past letters I only took my car back to nicks to get fixed is because other shops did not want to work on it because they said that the warranty company was giving them a hard way to goWhich I believe them because there are affiliated with nicksI dropped my car off like they said I was aware of my $deductibleAt nicks what they do is tell you to make a list of your problems and leave your car, there was times where I wanted to personally show them the problems to make things easier because they kept saying they don't see itI mentioned the windows being stuck since the first week I bought the car, I mentioned the car being shaky, I mentioned the gas smellI mentioned the same problems every time I bought the car to themFinally when I left the car they told me they will call me when it is donedays went by so I called them as the problems I stated should not take that long to fixNick said again he did not smell a odor and he did not see a crack in the caliberI said well I don't know how you don't smell the odor I smell it every time I drive the carHe said he fixed things on the car that was not covered under the warranty( I don;t know why because I did not ask him to do that) He told me I can com pick up the carAs I came to pick it up I asked him was everything fixed and he stated yesI had my children with me so I have witnesses, he did not show me a invoice of anything he fixed so how would I know it is fixedHe then asked for my $so I gave it to him, like I mentioned before he did not give me an receipt which is very unprofessional because if I had to show proof of my payment I can't but like I said before I have witnessesLike I said before, before I left the shop I checked everything and the windows still was broke and the car felt worstI mentioned this to nick and he said he fixed everything and to bring my car back to get another switch for the windows, as I don't know why as a mechanic he kept thinking it's a switch I need if the window kept being broke after he so called changed the switchI then bought my car back to nicks as the same problems was happeningI mentioned to the sales rep Joe that I wanted my car fixed properly and I was a very unhappy customer and I will not be paying another deductible for something that never was fixed in the first placeHe was fast talking saying just bring the car fixed I will take care of you ( that's what they said when I first purchased the car) so I left the car, I called the same day to mention to nick the same thing I said to Joe about me not paying another deductible he stated I had to pay, I told him I am not paying again for something you never fixed, he stated he fixed other things that was not on the warranty so I asked him what did he fixed he said he did not know, I am so sick of this place so I told them I will be there to pick up my carThey are lying when they say they have happy customer if you read their reviews they are horrible I wish I would have read them before I went thereEveryone that ask me where I purchased my car and I tell them they tell me I should have not went there as now I can see thatSomething need to be done, I need to be compensated for not having good service, a car that is a lemon that they are selling for a outstanding priceI sated I don't want them fixing my car because as you can see they are taking my money and not fixing itThey need to give me another car that is more reliable or my refund or if I take my car to another shop and they look at everything that is wrong with the car and type up an invoice with the price of everything then nicks should pay for itI will not be giving up on this I would not be wasting my time going back and forth if I did not feel like I been treated unfairly and unprofessionally.
Regards,
*** ***

MAY 06, Dear *** ***,*** did purchase a *** *** on 03/19/This vehicle had 156,miles at time of purchaseThe current mileage on her vehicle as of May 6, is 181,milesThis vehicle was driven 24,miles from time of purchaseAs it
states in ***’s letter, she experienced a problem one-year later almost to the day.We diagnosed the problem to be the transmissionWe gave her a price on a used transmission of $1,which included parts & laborShe only had $so we fixed her vehicle for the $and she was to bring back the remaining balance in two weeksWe never let customers take their vehicle until the bill is paid we did this because she was a customer and thought we were helping her outIn reference to the repair work doneWe do not build the parts we install but we do stand behind our repairsSometimes there are issues beyond our controlWe also are not a towing companyMost customers have *** * or some other towing service in case of a problem on the roadAny vehicle can break downWe asked ***, *** to have her vehicle towed to our shopShe had it towed to her house.We can not control if someone is inconveniencedWe had the vehicle towed to our shop at our expense & fixed it at no additional charge to herWe also gave *** *** a vehicle to drive while we repaired her vehicleHopefully *** does not experience any other problems with her vehicleWe can not predict when a used vehicle will breakdown or not act properlyEspecially a vehicle with 181,miles on itAll *** has to do is bring her vehicle in for service if she has any other problems.*** came in today (05/06/14) to pick up her vehicleWe had her drive it with our mechanic in the car to make sure she had no other issues or concerns.In reference to the bill *** paid us $three-weeks later with a check and we still trusted her $(we did this trying to do good business)Her check of $bounced so she still had a $balanceWhen she came in today she only had $toward her $balance which was suppose to be paid in fullWe trusted her againShe said she was going to pay us the remaining balance in two installments $on May 13,& $on June 2,2014.Sincerely,Nick Jr’s Auto Sales