Nicor Gas

Thank you for contacting Nicor Gas about your service concerns.  I reviewed your account and our records show that you were working directly with our Claims Director.  Our director provided you with a letter outlining the reasons why your claim was denied and included the party’s name...

that took responsibility for the gas service.  I am sorry that I cannot provide you with any other information. Please contact the other party to discuss this matter.

Complaint: [redacted]
I am rejecting this response because:So, there was an error in not notifying me of the balance in 2015, but there's NO possible way that your company couldn't have made an error and NOT cancelled my account upon request in 2013.  I see.  So, because you know you would have a fight on your hand getting money out of the mortgage company as they were responsible for the property at the time, it's easier to penalize your customer of over 20 years (with every account being in a constant state of good standing).  I can't even begin to express my extreme disappointment in this corporation.  Big business wins out again against the little guy, as you maintain the power and the monopoly over the area.  That's a wonderful way to conduct business.  
[redacted]

Thank you for contacting Nicor Gas about your billing concern.  Our records show that a member of our Customer Relations Department has contacted you by phone in regards to this matter.  We apologize for any inconvenience this may have caused. Thank you for allowing Nicor Gas the...

opportunity to address your concerns.

Initial Business Response /* (1000, 5, 2014/09/05) */
Thank you for contacting Nicor Gas about your concerns. We do apologize for any inconvenience that having your gas turned off may have caused. We did not post your door because a disconnection notice was mailed on 07/28/14 and stated your gas...

could be turned off on or after 08/06/14 if the amount on the notice was not paid. We mailed the notice to the same address you stated you are receiving your bills. If you are not receiving your mail you may want to check with your local post office.

We do understand the frustration of having to wait to have your gas service restored; that is why we do schedule the first appointment that is available in our system. We receive many requests to have service turned on daily. It is our policy to not have any customer wait more than five days to have their service restored; if there had been an earlier appointment we would have been happy to schedule it for you. Once again we apologize for any inconvenience this may has caused.
Thank you for allowing Nicor Gas the opportunity to address your concerns.

Thank you for contacting Nicor Gas about your service concern.  We have reviewed your account and our records show a payment was applied in August of 2015, but there is no record of auto-pay on this account.  Our records also show that a letter was mailed in February 0f 2016 advising a...

deposit was applied to your account due to payments not received on time. A disconnection letter was mailed on 06/09/16 advising that your gas service could be disconnected between 06/18/16 and 08/01/16 if a payment was not received and a reminder phone call was placed on 06/15/16 and a voice message was left. The gas service was disconnected on 06/24/16 and payment in full was received later that day.  Once the service has been disconnected and the full payment has been made, we schedule the first available date to restore service.  The order to restore service is booked in the order in which we receive the request and can take up to 7 days to complete.  We apologize for any inconvenience this may have caused and appreciate you allowing us the opportunity to address your concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting Nicor Gas about your service concerns.  I have reviewed your account and your request has been assigned to a service representative.  The representative will be contacting you as soon as possible as we need additional information to ensure we provide the correct...

meter size for your location.  We appreciate your patience as we work to set your meter as soon as possible.  Thank you.

Thank you for contacting Nicor Gas about your installation concerns.  We appreciate you bringing this matter to our attention.  We apologize for the confusion we experienced in which forms were required to request service.  Our records show new service lines were installed on...

10/22/15.  Again we apologize for the confusion and will review our processes to ways to improve our customer’s experiences in the future.  Thank you again for bringing this matter to our attention. Thank you for allowing Nicor Gas the opportunity to address your concerns.

Initial Business Response /* (1000, 5, 2014/07/14) */
Thank you for contacting Nicor Gas about your billing concerns. We have issued a refund of $20.00; you should see a check in the mail in the next 7-10 days. The reason you were still charged the payment is because you cancelled the budget plan...

on the day it was due. We are unable to stop payments within 3 days of the due date.
To avoid any future confusion you did cancel your budget plan but you are still on Auto-Pay. The next time you have an owing balance on your account your bill will show the date we will deduct the payment.
Thank you for allowing Nicor Gas to address your concerns.

Thank you for contacting Nicor Gas about your billing concerns. Our records show you currently have a zero balance and a refund for $77.10 was issued on 10/08/15. You should receive the check any day.
Thank you for allowing Nicor Gas the opportunity to address your concerns.

Thank you for contacting Nicor Gas about your billing concern.  We have reviewed your account and our records show that the billing period of 12/29/15 – 01/27/16 was corrected based on the actual meter reading that was obtained on 02/26/16.  The bill that issued on 01/27/16 was canceled...

and rebilled on your current 02/26/16 bill.  The second page of your bill shows the meter readings used to calculate your bill.  These meter reads are found in the box titled Monthly Energy Profile.  The Account Summary box on the first page of the bill shows that the previous bill was $28.10 and we received payment for this amount on 02/05/16.  Based on the actual meter read on 02/26/16 we had to rebill the previous bill along with the current charges.  The new bill for service from 12/26/15 – 02/26/16 was $162.80.  You were then given credit for the $28.10 you paid bringing your owing balance to $134.70 due by 03/15/16.  We apologize for any inconvenience or confusion this may have caused. Thank you for allowing Nicor Gas the opportunity to address your concerns.