Niello Audi

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because:Business did not provide all the information available from the file.They checked with lenders for auto loans 0n 11/15/according to the credit rating agencies.They did not provide any information at the time of purchase, other than verbal quote of loan rate of 2.9% and sales agreement they typed 3.9%,which was given to me by Mr[redacted] recently in february 2016.According to the letter sent by Mr[redacted] dated 4/04/2016,he stated that he can not meet my request and he has given information HE CAN.That implies that he is with holding information which is detrimental to dealership.they know that they are committing unethical or illegal conduct.This business obtained my social security number and personal information from a friend and checked my credit scores prior to my arrival to dealership,which is illegal that could be a reason why they are not providing all the information requested.Customer is entitled to know the loan rates based on the credit score and choose the best loan.I was lied at the business, that intended buyer has credit freeze and I was involved as co signer.Buyer did not have credit freeze according to VW CREDIT ,which was the preferred lender for Niello Audi.Dealership response is similar to previous response,except they added that I am not legally entitled,at this stage.They have to and will provide when discovery process is initiated

We have spoken with Dr [redacted] and cannot meet his requestWe have given him all the information we can

Our response is that we have provided all of the information available to Dr [redacted] This point, he is asking for more information then he is legally entitled toTherefore, we will not be providing any more information

Revdex.com: I have reviewed the response made by the business in reference to my concern and I am available to speak with the Generall Manager only either next Thursday, May or Friday, May Please confirm the time and number when available This matter is far from resolved Thank you

We are still in communication with the customerWe will send an update once we have one

[redacted] , General Manager of Niello Audi, would like to set up a conference call with Mr [redacted] Mr [redacted] would you be so kind as to name some times and dates, and Matt will respond accordingly

Just to confirm, Tuesday and Wednesday are the 17th and 18thDid you mean Thursday and Friday the 19th and 20th?

Revdex.com: You are correct- Thursday or Friday afternoon is best Must appreciated.*** ***

We are in constant touch with the customer and will update soon.

I am rejecting this response because:Business did not provide all the information available from the file.They checked with 5 lenders for auto loans 0n 11/15/2014 according to the credit rating agencies.They did not provide any  information at the time of purchase, other than verbal quote of loan rate of 2.9% and sales agreement they typed 3.9%,which was given to me by Mr.[redacted] recently in february 2016.According to the letter sent by Mr.[redacted] dated 4/04/2016,he stated that he can not meet my request and he has given information HE CAN.That implies that he is with holding information which is detrimental to dealership.they know that they are committing unethical or illegal conduct.This business obtained my social security number and personal information from a friend and checked my  credit scores prior to my arrival to dealership,which is illegal that could be a reason why they are not providing all the  information requested.Customer is entitled to know the loan rates based on the credit score and choose the best loan.I was lied at the business, that intended buyer has credit freeze and I was involved as co signer.Buyer did not have credit freeze according to VW CREDIT ,which was the preferred lender for Niello Audi.Dealership response is similar to previous response,except they added that I am not legally entitled,at this stage.They have to and will  provide when discovery process is initiated.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in...

reference to my concern and I am available to speak with the Generall Manager only either next Thursday, May 17 or Friday, May 18.  Please confirm the time and number when available.  This matter is far from resolved.  Thank you.

Our response is that we have provided all of the information available to Dr. [redacted]. This point, he is asking for more information then he is legally entitled to. Therefore, we will not be providing any more information.

We have spoken with Dr. [redacted] and cannot meet his request. We have given him all the information we can.

We are still in communication with the customer. We will send an update once we have one.

[redacted], General Manager of Niello Audi, would like to set up a conference call with Mr. [redacted].  Mr. [redacted] would you be so kind as to name some times and dates, and Matt will respond accordingly.

Review: I FOLLOWING UP TO 2 COMPLAINTS THAT I REGISTERED WITH NIELLO WITH NO ACTION REGARDING THE ACTIONS OF THEIR SALES MANAGER AT NIELLO AUDI OF SACRAMENTO, [redacted]. MR. [redacted] ON 2 OCCASSIONS HAS BEEN BOTH UNPROFESSIONAL AND ARROGANT. WE BOUGHT A 2015 Q5 TDI PRESTIGE FROM HIS DEALERSHIP LAST SEPTEMBER, THE SECOND ONE THAT WE HAD BOUGHT FROM THEM.

A MONTH OR 2 AFTER WE BOUGHT THE VEHICLE FOR CASH, ALL OF THE RECALL NOISE BEGAN. WE CALLED MR. [redacted] AND PER THE VOICEMAIL THAT HE LEFT US, WE WERE DUMB TO BELIEVE THE MEDIA AND THAT THE CAR WAS FINE AND WE HAD NOTHING TO WORRY ABOUT. AND HE WAS WRONG. NOW, 2 DAYS AGO, I WENT IN TO ACTIVATE THE LOYALTY CARDS THAT AUDI SENT US. WHEN I WALKED INTO THE SERVICE AREA AND EXPLAINED WHAT I NEEDED I WAS TOLD TO TAKE A SEAT AND THAT SOMEONE WOULD BE WITH ME IN A WHILE. NOTE THAT THERE WAS NOT A SINCLE CLIENT IN THE ENTIRE SERVICE AREA. I ASKED HOW LONG THE WAIT WOULD BE AND I WAS TOLD TO JUST SIT DOWN AND WAIT. I LET THE NICE LADY KNOW THAT I DID NOT HAVE A LOT OF TIME AND SHE TOLD ME THAT THE SALES MANAGER WAS VERY BUSY AND THAT HE WOULD BE OUT WHEN HE COULD. I LET HER KNOW THAT I WAS SHOCKED THAT THERE WAS NO PRIORITY PLACED ON MEETING WITH AND ACTIVATING THESE CARDS THAT WERE DUE TO THE COMPLETE NEGLIGENCE AND FRAUDULENT ACTIVITY OF AUDI. I GAVE HER MY PHONE NUMBER AND ASKED THAT THE SALES MANAGER CALL ME WHEN HE COULD. NOTE THAT I HAD NO IDEA THAT IT WAS THE SAME PERSON THAT WAS SO RUDE 6 MONTHS AGO. WHEN MR. [redacted] CALLED HE ASKED WHY I DID NOT SIT AND WAIT. I EXPLAINED THAT I DID NOT HAVE HALF AN HOUR TO WAIT AND HE STATED THAT THEY HAD ACTIVATED ABOUT 200 CARDS AND NOT HAD ANY PROBLEMS. REALLY NICE RESPONSE TO A CLIENT. I LET HIM KNOW THAT I WAS SURPRISED THAT THE FIRM DID NOT PRIORITIZE DEALING WITH DEFRAUDED CLIENTS AND THAT HIS ATTITUDE WAS HORRIBLE. HE STATED THAT I WAS OVERSTATING THE ISSUE AND THAT HE DID NOT THINK THAT THERE WAS ANY PROBLEM IN HIS OPINION. PERSONALLY, I DON'T CARE ABOUT HIS OPINION AND I WILL NEVER BUY ANOTHER AUDI EVDesired Settlement: A CALL FROM NIELLO MANAGEMENT TO DISCUSS THAT ACTIONS OF THEIR EMPLOYEE

Business

Response:

[redacted], General Manager of Niello Audi, would like to set up a conference call with Mr. [redacted]. Mr. [redacted] would you be so kind as to name some times and dates, and Matt will respond accordingly.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern and I am available to speak with the Generall Manager only either next Thursday, May 17 or Friday, May 18. Please confirm the time and number when available. This matter is far from resolved. Thank you.

Business

Response:

Just to confirm, Tuesday and Wednesday are the 17th and 18th. Did you mean Thursday and Friday the 19th and 20th?

Consumer

Response:

You are correct- Thursday or Friday afternoon is best. Must appreciated.[redacted]

Review: Here is what all of their ads state. "Are you looking for a used vehicle that is in incredible condition? Audi Certified Pre-Owned means you not only get the reassurance of up to a 6yr/100,000 mile limited warranty, but also a 300+point inspection/reconditioning, 24/7 roadside assistance, trip-interruption services, complimentary service loaner, and a complete CARFAX vehicle history report. Niello Audi Is known for it's quality Pre-owned vehicles and for more quality vehicles go to www.audi.niello.com"

I bought a 50k Audi Q5 which had 5 chips in the windshield and chips in the paint. I paid $500 for shipping and paid the FULL asking price for the car. The carrier who delivered the car had a sheet pointing to all of the chips in the paint, no chips in the windshield were noted. When I called to complain I was told " what did you expect it is a used car?” What I expect is tell me this car that we advertise as being "in incredible condition" has chips in the windshield and paint. This is a 2015 car that was used for 7 months and had 6,900 miles.

If the Carrier who delivered the car was concerned about noting all of the damage on the car why didn't the dealer disclose the damage? When I asked what my options were, I was told I could pay to ship it back and eat the cost to have it shipped to me in the first place. I never signed the paperwork from the carrier because he refused to note the chips in the windshield on his paperwork. Deceptive advertising. When I took it to my local dealership they were amazed that an Audi dealer would do this. The chips in the windshield are my biggest concern because they are both in the fields of view for passenger and driver.I was also told that I could have my insurance company replace the windshield and they would pay $250 towards the deductible. Why would my insurance company have to pay for damage that was on the car before they sold it to me? That request has no Integrity at all, which seems to match up with their business practiceDesired Settlement: Replace the windshield. Change business practice to disclose to future buyers who are getting a vehicle shipped to them what defects and damages they are getting.

Business

Response:

We are in constant touch with the customer and will update soon.

Business

Response:

We are still in communication with the customer. We will send an update once we have one.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I signed a sale contract for a friend after I was told that my friend's credit was on credit freeze on 1115/2014. Recently I found out from lender VW credit Inc ,it was a absolute MISLEADING STATEMENT and she could have signed contract on her own.

Manager refuses to provide the loan rates offered by 5 lenders on my credit score,but verbally told me at the time of purchase it is 2.9%.It is typed in 3.9%.There is a provision in the contract that states that

dealership can keep part of finance charge,does not state that they will add to loan rate.Reason for my several requests to dealership, is to check what rates were offered by other 4 lenders are competetive,why they choose VW credit Inc,unless there is mutual agreement between lender and dealer about keeping part of finance charges as a commission without informing the customer about the amount.Desired Settlement: Dealer should provide loan rates provided by all lenders on 11/15/2014.

Dealer should transfer the loan to my friend and remove me from contract,because there was no credit freeze on her credit that day,she should be able to get a loan based on her credit or work with her to pay the installments.

Manager obtained my personal information from my friend,mislead me to sign the contract

willfully knowing there is no credit freeze on her credit.

Business

Response:

We have spoken with Dr. [redacted] and cannot meet his request. We have given him all the information we can.

Business

Response:

Our response is that we have provided all of the information available to Dr. [redacted]. This point, he is asking for more information then he is legally entitled to. Therefore, we will not be providing any more information.

Consumer

Response:

I am rejecting this response because:Business did not provide all the information available from the file.They checked with 5 lenders for auto loans 0n 11/15/2014 according to the credit rating agencies.They did not provide any information at the time of purchase, other than verbal quote of loan rate of 2.9% and sales agreement they typed 3.9%,which was given to me by Mr.[redacted] recently in february 2016.According to the letter sent by Mr.[redacted] dated 4/04/2016,he stated that he can not meet my request and he has given information HE CAN.That implies that he is with holding information which is detrimental to dealership.they know that they are committing unethical or illegal conduct.This business obtained my social security number and personal information from a friend and checked my credit scores prior to my arrival to dealership,which is illegal that could be a reason why they are not providing all the information requested.Customer is entitled to know the loan rates based on the credit score and choose the best loan.I was lied at the business, that intended buyer has credit freeze and I was involved as co signer.Buyer did not have credit freeze according to VW CREDIT ,which was the preferred lender for Niello Audi.Dealership response is similar to previous response,except they added that I am not legally entitled,at this stage.They have to and will provide when discovery process is initiated.