Nielsen Company

[redacted] was given the choice to bring the car back to return it a week after she took the car om 08/14/17.  [redacted] called the bank on 08/17/17 to complain about the interest rate and overall cost of the car. So at that point we offered [redacted] the option to return the car and get a refund of...

her deposit.  She declined this option and went on to verify additional information needed by the bank.  She wanted to continue with the loan and certified this with a conference call with someone at the bank.  We are no longer in a position to offer this option since we have titled and registered the vehicle.

Complaint: [redacted]
I am rejecting this response because my issue is not being resolved. [redacted] stated the problem needs to be fixed by seller. I am being throw back an fourth. [redacted] your service manger said it was normal for my car to shift like that. He is a owner of one as well words straight from his mouth. He did not have a techniation aviivable march 3rd when I brought car in. It is such a inconvenience to have to drive an hour away to not have anything done. His suggestion to take it to [redacted] is not working. I need a car that works if it wasent for the warranty The car has been worked on for a 115 days out of the 10 months I've owned the car. 
Regards,
[redacted]

We take customer satisfaction and comments seriously. Regarding Mr. [redacted]' complaints, at the time he bought the vehicle in for service, diagnostic work was completed. Mr. [redacted] owned a [redacted] product. His personal mechanic could have conveniently provided the engine repair service he recommended to Mr. [redacted] under warranty.

Mr. [redacted] purchased his car from us with a three month 5,000 mile warranty which could have been used at any ASE certified mechanic shop.  We inspected his car and found no issues with the engine. If there was a need for a new engine on Mr. [redacted]'s car, [redacted] would have approved...

any work to be done.  It seems Mr. [redacted] had a mechanic already and he could have used the warranty for repairs with his shop.

Customer came to our facility - a car was chosen - a deposit was left on a vehicle on 01/20/17 - customer was approved - customer changed their mind to a different car - then we held the car an additional 30 days until 3/3/17 - then customer changed their mind again. Yes, we will bend over...

(backwards) and refund the deposit. A check will be mailed asap.

Customer clearly states that the vehicle was always repaired at the manufacturers dealer and under factory warranty. We never did any repairs to the car nor would being the car is under factory warranty.We are not responsible to issue any kind of refund of purchase.This vehicle is under factory...

warranty, any and all repairs should be done and covered by the manufacturer.

Complaint: [redacted]
I am rejecting this response because:This is the same answer regarding poor customer service and selling a lousy product. I had no choice but to resolve the issue myself out of my own pocket. My experience with this business was both terrible and expensive. Like I mentioned before, if you're going to spend any decent amount of money go to a certified dealer who can back up the product they sell. I told them about the issue and they told me it's nothing. My engine blows right after and I'm told it happens, if I wrote a check and it bounced then said it happens, I'd be in court. Crooks should go to jail and the way they practice business they should be too.
Regards,
[redacted]