Nighthawks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 [There was no Revdex.com address given to forward a copy of the email.  
I attaching the email to this reply]
 Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],
and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below.
(The company would not allow the complaint to be handled through the Revdex.com.
The response I received by postal mail was very similar, if not identical to the responses posted in
response to other alleged Spam complaints on the Revdex.com San Diego web site.
Therefore, my opinion would be that this method of none response through the Revdex.com might
be to prevent the Revdex.com from lowering the business' Revdex.com ratings,
which it appears has not taken into consideration the numerous other independent and separate complaints of this type to SD Revdex.com.
I am willing to forward my email example to the Revdex.com, complete with header and link information,
for further investigation and resolution by the SD Revdex.com and the business respondent.
The SD Revdex.com may forward the example to the business.)
Regards,
[redacted]

VIA FACSIMILE (8[redacted]
December 8, 2014
[redacted]
San Diego Revdex.com
Re: [redacted]Consumer Complaint Number- [redacted]
Dear Ms. [redacted]:
This is in response to your correspondence received In theConsumer Affairs Department on...

November 20, 2014.Mr. [redacted] alleges that he received many calls to his cellulartelephone from the American International Group. Mr. [redacted]further alleges he advised the representative that It was the wrongnumber for the Individual the representative was calling for andasked the representative to place him on the Do Not Call list;however he received another call a few hours later.
A properly detailed response to the consumer's concern wouldinclude specific policy related data and personally identifiableinformation. Due to privacy concerns, the Company will notprovide the "Nonpublic Personal Information" to your office. Assuch, we are responding directly to, Anderson [redacted] with specific detailsand an explanation addressing his concerns.
The Compeny appreciates the opportunity to provide thisresponse. If I can be of further assistance, please let me know.
Sincerely, 
[redacted]
Consumer Affairs Analyst
Mail Code [redacted]

August 13,2014
Revdex.com of San Olago
ATTN: [redacted]
4747 Vlewridge Ave Suite 200
San Diego, CA 92123
Consumer Case Number: [redacted]
Consumer: [redacted]
Dear Ms. [redacted]:
We acknowledge receipt of your July 30, 2014 electronic communication for review and response.
Mr. [redacted] expresses dissatisfaction because the Company would not release the information In our July 29, 2014 letter to your department. He also Indicated In our July 29, 2014 letter to your department we listed his name as [redacted] instead of [redacted].
As stated In our July 29, 2014 letter, a proper detailed response to his concerns would Include specific policy related data and personally Identifiable Information. Due to Privacy Laws and Regulations, the Company will not provide this "Nonpublic Personal Information" to your office. As such, we are responding directly to Mr. [redacted] With specific details end explanation addressing his concerns.
If you have any questions, please contact me at 1·800·528·2011, extension [redacted].
Ms. [redacted], ACS
Consumer Affairs Analyst

This is in response to your electronic communication to AIG Direct, which was
referred to American General Life Insurance Company for review and response.
Mr. [redacted] indicates that the Company's letter dated March 26, 2014 does not
resolve his oomphtint. He also indicates that he is willing to forward his email
example to your office and that you may forward the email to our Company.
Please note that the Company or AIG Direct does not have any record of receiving
examples of the electronic correspondence from Mr. [redacted] or your office. Once the
Company has received the electronic correspondence from Mr. [redacted], we will be
able to do further research.
lfyou have any questions, please contact me at 1-800-528-2011, extension [redacted],
or by fax at 217-541-7900.
Sincerely,
[redacted]
Consumer Affairs Analyst

August 14, 2014
Revdex.com of San Diego
Attn: [redacted]
4747 Viewridge Ave. Suite 200
San Diego, CA 92123
RE: [redacted]
Dear Ms. [redacted]:
This is in response to your August 8, 2014...

correspondence to the Company regarding a complaint filed by [redacted].
In his correspondence to you. Mr. [redacted] expressed his concern regarding the continuous attempts from Matrix Direct to contact him, only to have Matrix Direct hang up on him.
A proper detailed response to his concerns would include specific policy related data and personally identifiable information. Due to Privacy Laws and Regulations, the Company will not provide this "Nonpublic Personal Information" to your office. AB such. we are responding directly to [redacted] with specific details and explanation addressing his concerns.
If you have any questions. please contact me at 1-800-528-2011 extension [redacted], or by fax at [redacted].
Sincerely,
[redacted]
Consumer Affairs Analyst

Can't speak to their services after purchase, but that's because I don't tend to give my business to people that can't even respect a simple request.
I gave them information for a quote and received a phone call and email from them. I replied to the email ([email protected]) stating that, because I was unable to access my cell phone during business hours, I would rather discuss everything via email. Since then (yesterday), I have received 0 emails and no less than 7 phone calls. I will not be doing business with this company.

RE:  Complaint Number: [redacted]
Dear Ms. [redacted]:
We acknowledge receipt of your March 12, 2014 electronic communication to AIG. Direct. which was 
referred to American General Life Insurance Company for review and response.
In his...

correspondence to you, Mr. [redacted] indicated that he continuously receives spam email from A!G.  
A proper detailed response to his concerns would include personally identifiable information. Due to 
Privacy Laws and Regulations, the Company will not provide this "Nonpublic Personal Information" to 
your office. As such, we are responding directly to Mr. [redacted] with specific details and rm 
explanation addressing his concerns.
If you have any questions, please contact me at 1-800-528-2011, extenstion[redacted], or by fax at 
217-541-7900. 
Sincerely
[redacted]
Consumer Affairs Analyst

This responds to your correspondence dated December 24, 2014, whichwas received in the Consumer Affairs Department on December 26,2014.
In his complaint to your agency Mr. [redacted] states in part "I would like AIGDirect to stop their false advertising and bait and switch tactics...

..."The Company's response to Mr. [redacted]'s concerns would include specificpolicy related data and personally identifiable information. Due toPrivacy Laws and Regulations, the Company will not provide this"Nonpublic Personal Information" to your office. As such, we areresponding directly to [redacted] with specific details and explanationaddressing his concerns.
I appreciate the opportunity to provide this response. If J can be offurther assistance, please contact me at 615· 7 49·2271.

I wanted to get more accidental death insurance for me and my daughter as beneficiary. I tried mutual of Omaha and they would never take the money near the 1st of every month. I had heard that aig was a reputable company and wanted the 250,000 and depending on what transportation would go up to a million dollars. Same as Mutual of O. So on 12am, I sat at my lap top and sent my app and put my master card down. The site gave me a # to my policy and a receipt for the 86.63 that I had spent. I am doing more traveling this year. So I was happy that I now had this.
Next thing I know after the Oct 3 transaction, my bank notified me by email that your Company had made an attemped transaction to take out another 86.63 on my account on October 5th 20114. That's not even the next month yet. I was astounded about this. I am 69 and my only income is Social Security and I live on no other income. I waited until October 6th and CANCELED THE INSURANCE AN EMAIL (3) PRECISLY THAT I HAVE RECEIVED. THE FIRST ACKNOWLEDGING THAT OF A RECEIPT OF MY MONEYS. THE 2ND ABOUT THE SET UP OF THE ACCOUNT AND THE ON GOING TAKEING OUT OF THESE FUNDS MONTHLY UNTIL CANCELLED. THE 3RD SHOWED YOU COMPANY'S ATTEMP TO EXTRACT ANOTHER 86.63 FROM MY ACCOUNT ON OCT 5TH.
I HAVE EVIDENCE TO THIS AFFECT AND ALREADY CANCELLED ON THE 6TH. MAYBE THE DENIAL LETTER IS ALL YOU GO ON BUT YOU HAVE FRAUDANTLY TAKEN MY MONEY AND NOT RETURNED IT BACK ONTO MY MASTERCARD.
PLEASE DO SO IMMEDIATELY. IVE GIVEN YOU MORE THAN 6 DAYS TO RETURN MY MONEY AND AM MAD THAT YOUR INCOMPATANT COMPANY WOULD DO THIS. I HAVE 17 GRANDCHILDREN AND THEY WON'T BE USING YOUR COMPANY AFTER THIS IS OVER.
DO I HAVE TO GO TO COURT BECAUSE THATS ALMOST $100 OUT OF MY MONEY THAT I NEED NOW. I CAN'T BELIEVE ANOTHER INSURANCE COMPANY WILL DO THIS. IF I HAVE TO GO TO COURT, THEN IT WILL BE FOR ALOT MORE. TWO YEARS AGO AN IT STOLE MY CAR AND I HAVEN'T BEEN ABLE TO AFFORD TO BUY ANOTHER. I WILL APPRECIATE A NEW CAR OVER THIS IDIOCY THAT HAPPENED BECAUSE JUDGES IN TEXAS ARE QUITE FARE TO WAR VETERANS AND WIDOWS WHICH I AM BOTH. ON TOP OF THAT I HAVE A "PURPLE HEART".
RETURN MY MONEY OR THE NEWSPAPERS ARE GOING TO HAVE A FIELD-DAY WITH THIS SITUATION. STEALING FROM SENIOR CITIZENS OR FRAUD IS A CRIME!!!!!!!!!!!!!!!!

August 21,2014
Revdex.com of San Diego
ATTN: [redacted]
4747 Viewridge Ave Suite 200
San Diego, CA 92123
Consumer Case Number: [redacted]
Consumer: [redacted]
Dear Ms. [redacted]:
This letter Is In response to your August 15, 2014 e-mail correspondence received In the Consumer Affairs Department on August 18, 2014 regarding Mr. [redacted]' previous concerns pertaining to the numerous unsolicited e-mails he received from AIG Direct/Matrix Direct.
Enclosed are copies of the letters dated July 29, 2014 and August 13, 2014 the Company sent to Mr. [redacted] addressing his concerns.
If you have any additional questions, I can be reached at 1/800-528- 2011, extension [redacted] or by fax at 1/217-541-7900.
Sincerely,
Ms. [redacted], ACS
Consumer Affairs Analyst
Enclosures
Cc: AIG Direct/Matrix Direct

Great customer service and great pricing. Had a hard time finding a place to get my son's baseball team shirts made and was recommended here, definitely will do repeat business! :)