Nine9

To Whom It May Concern,Although the consumer claims they spoke with somebody from our customer service department and it took more than  a week for her to get a response, our records indicate the same day she requested a refund her refund was issued.  The consumer makes no claim that our...

company did not provide what we agreed to provide nor that there was any issue with the service.  Ultimately, we believe the consumer received the agreed upon services, however in an attempt to satisfy the consumer we extended a refund.We believe this matter has been fully resolved and ask that it be removed from our register of complaints.Thank you.

Thank you for your feedback regarding your recent experience at our office in Falls Church, Virginia.When we receive an application from an aspiring talent that is interested in the entertainment industry they are set up with an interview to meet with our team in one of our offices. At this initial...

meeting they are introduced to Nine9. Talent are able to find out who we are, who we have had the pleasure of working with, and how Nine9 can benefit them. The fee to get started with Nine9 is referenced in the initial meeting talent come to, and is discussed at the next interview should a talent decide they did want to proceed. My apologies if this was a miscommunication. This fee does include setting up a talents marketing materials and photos taken in the office. These marketing materials are also how we market talent out for jobs and opportunities with clients and directors.We take complaints very seriously and I will make sure this information is forwarded over to management. Thank you again for sharing your experience, and I wish you the best of luck in your pursuit into the entertainment industry.

Thank you for your response.All of our fees are discussed to any talent that attends any of our open casting calls or auditions. Aspiring talent are made aware that they are coming in for a no cost evaluation when attending. Any talent we do decide to move forward with are explained what the fee they would be paying encompasses and all of the benefits received from joining with Nine9. We encourage talent to get into the entertainment industry in the route that works best for them.We appreciate Mrs. [redacted] coming into our office and wish her the best in her entertainment endeavors.

Thank you for your feedback regarding your recent experience at Nine9-Falls Church. We use feedback from clients and prospective clients to help expand and improve our services. Regarding your review, Nine9 has submitted talent out to television shows on all major platforms including Netflix,...

ABC, FOX, and NBC. All aspiring talent are made aware when they fill out an application to Nine9 that they are coming in for an evaluation, not for a specific casting call notice. My apologies if you were specifically coming in for one casting call. At the evaluation we do encourage talent to be open to all areas of modeling and acting as the more experience you have in the industry, the greater your chances and marketability become.Again, we apologize for any inconvenience and wish you the best success in your future endeavors in the entertainment industry.

To Whom It May Concern,We have reviewed the consumer's complaint in this matter and submit the following in response to their complaint.  The consumer's submission to your office does not appear to be a "complaint" at all, instead it appears to be an inquiry into our business.  In an...

attempt to be proactive and address any consumer questions or complaints, our office previously reached out to the consumer and provided a thorough one on one tutorial on how the service works.  Since that time, the consumer has utilized the service nearly 100 times while having their digital composite card submitted to more than 40 casting opportunities.  In addition, we provided the consumer with three months of complimentary service which they gladly accepted in resolution of this matter.We hope the information provided in this response will assist you in removing this complaint from our active register of complaints.Thank you for your time and attention to this matter.

To Whom It May Concern:On April 13th, 2017 [redacted] enrolled with our services in our office in Troy, Michigan. While being enrolled [redacted] was provided with a username and password, and a comp card complete with 10 photos taken in our office that is digital and customizable at the...

talents discretion. These photos are to start the casting process the day a talent enrolls with us, and (upon request from the talent) additional photos can be taken at their follow up appointment with our staff (Currently scheduled for April 27th for [redacted]). [redacted] was requested for a casting call the very next day by our castings department for a fashion show with WALK. The email was submitted to Mr. [redacted] email the morning of April 14th at approximately 8:43AM alerting the talent of a casting call for the next day. The information was sent over to Mr. [redacted] the day after his enrollment with Nine9, and included all of the details for the event. In the email from our castings department, Mr, [redacted] was informed that the fee was was waived (not refunded) for Nine9 talent and they would simply need to provide a paper copy of their Nine9 comp card upon attendance of the show. All of this information was included in the email submitted to Mr. [redacted] gmail email address.Regarding the monthly fee for the service, it is explained to talent that they pay a month in advance and are charged the fee the day of enrollment as we begin to market out talent the day they enroll. Mr. [redacted] has already corresponded with our customer service team as recently as April 20th, 2017 regarding his cancellation request. At this time, we are unable to honor his request for a refund for services he has utilized and received.