To whom it may concern regarding Case Number [redacted] , for [redacted] We appreciate you taking the time to reach out to us regarding your thoughts on localization We want to assure you that your comments will be added to our records for consumer feedback and will be made available for other departments at the company to review and thoughtfully considerWe are unable to provide any details on how this feedback will be used in the future, but rest assured that all feedback is recorded We welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J [redacted] Consumer Support Advisor
To whom it may concern: Nintendo quickly and kindly addressed the original complaint in complaint number [redacted] They have offered the requested refund, and I wish to withdraw/close my complaint with the Revdex.comThank youSincerely, [redacted]
We have reviewed the details of our interactions with Mr [redacted] On 9/7/16, one of our supervisors contacted Mr [redacted] to clarify which purchases were authorized and which ones were unauthorized During that call, Mr [redacted] stated that only one purchase was authorized and the rest were not The supervisor he spoke with clarified that statement multiple times and then forwarded the request to have the remaining purchases refunded and the corresponding games removed from his account The two games in question (along with several others) were removed from Mr [redacted] 's account as he requested, and he has received a full refund for their purchase price If he wishes to have those two games (Pokemon Y and Minecraft Wii U Edition), he can purchase them again through the Nintendo eShop using the funds that have already been refunded to him
We did speak and was told I would recieve an email with the address to send item backYet, I have not got the email yet Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] and were able to document his feedback regarding the New Nintendo 3DSShould [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc.Neil W***Consumer Support Advisor
Complaint: [redacted] I am rejecting this response because: I am not happy with the response from you guys You're repair places is who damaged my console in the first place They completely snapped the vent guard on the top of the switch But also every time I sent it so far they have not been able to fix the gap from the warping where the backing meets the console near the volume button I think that at this point I should be sent a new switch but if I can get the switch back this time without any imperfections caused by the repair shop I'll be happy but I also know you can't guarentee that since Nintendo has nothing to do with the company that fixes the consoles Also I do not accept because I was told that the repair company can try to say that the damage was not caused by them making it so they don't replace it when it clearly was I already don't trust these guys cause this is twice they sent me back a damaged console so why should I trust that they are going to make an honest callSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find that Nintendo has resolved the issues within the complaint.Sincerely, [redacted] ***
We've reviewed the various contacts we've had with Ms [redacted] about the Monster Hunter Generations demo distribution, and can confirm that we have forwarded her feedback to the appropriate departments on two occasions In both contacts (one via phone and one via email) we stated that the feedback was being passed along as requested We have not neglected to respond to any of her inquiries, nor have we stated that we don't respond to consumer inquiries The specific questions Ms [redacted] had about the demo distribution were about why we made certain business decisions (doing a limited early release demo promotion along with paid early access for charity) Nintendo does not discuss business decisions like this, and will be unable to disclose why such decisions were made The only thing we can offer in this situation is to forward Ms***' feedback along to the departments involved in promotions like this for their consideration
We cannot guarantee any particular outcome or any changes to future distribution plans, but we have documented Mrs [redacted] feedback and passed it along to the relevant parties within the company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on 12/and came to a resolution Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PST Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J***Consumer Support Advisor
We have reviewed the details of Mr [redacted] 's situation and would like to reach a mutually agreeable resolution As he has reported that his system is not functioning properly and it is within the warranty period, we have set up a new repair order to have the system exchanged as originally offered He should receive (or has already received) an email with instructions to send in the Wii U system and GamePad for this purpose Additionally, when we spoke to Mr [redacted] in early February, we made an offer of compensation and emailed him a list of available options We are still prepared to honor that offer, but will need him to email us his selections before we can proceed
Regarding Complaint [redacted] Please have the consumer call us 1-800-255-3700, as we do have procedures in place to assist with these situations Thanks, Alida SNintendo of America, Inc
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] .We spoke to Mr [redacted] on 4/and came to a mutually agreeable solutionShould Mr [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Support Advisor
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] on 5/and came to an agreeable resolutionShould [redacted] have further questions or concerns, we hope she will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc[redacted] J***Consumer Support Advisor
We spoke with Mr [redacted] and directed him to The Pokemon Company, since they are the manufacturer of this product Nintendo of America has no involvement in manufacturing or distributing this item
We spoke with Mr [redacted] about his request on 2/7/ His purchase was made through the Google Play store, so we are unable to process a refund because the purchase wasn't made through us We offered some suggestions for working with Google to secure a refund, and invited him to get back in touch with us if he is unable to reach a resolution with the retailer
Complaint: [redacted] I am rejecting this response because: I have never spoken with Nintendo That's a lie Nintendo needs to either fix our machine or process an exchange Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: business may contact me through emailRepeated attempts at contact through the provided number have failed & resulted only in being left waiting on hold for unacceptabke periods of time Sincerely, [redacted]
To whom it may concern regarding Case Number [redacted] , for [redacted] We appreciate you taking the time to reach out to us regarding your thoughts on localization We want to assure you that your comments will be added to our records for consumer feedback and will be made available for other departments at the company to review and thoughtfully considerWe are unable to provide any details on how this feedback will be used in the future, but rest assured that all feedback is recorded We welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J [redacted] Consumer Support Advisor
To whom it may concern: Nintendo quickly and kindly addressed the original complaint in complaint number [redacted] They have offered the requested refund, and I wish to withdraw/close my complaint with the Revdex.comThank youSincerely, [redacted]
We have reviewed the details of our interactions with Mr [redacted] On 9/7/16, one of our supervisors contacted Mr [redacted] to clarify which purchases were authorized and which ones were unauthorized During that call, Mr [redacted] stated that only one purchase was authorized and the rest were not The supervisor he spoke with clarified that statement multiple times and then forwarded the request to have the remaining purchases refunded and the corresponding games removed from his account The two games in question (along with several others) were removed from Mr [redacted] 's account as he requested, and he has received a full refund for their purchase price If he wishes to have those two games (Pokemon Y and Minecraft Wii U Edition), he can purchase them again through the Nintendo eShop using the funds that have already been refunded to him
We did speak and was told I would recieve an email with the address to send item backYet, I have not got the email yet Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] and were able to document his feedback regarding the New Nintendo 3DSShould [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc.Neil W***Consumer Support Advisor
Complaint: [redacted] I am rejecting this response because: I am not happy with the response from you guys You're repair places is who damaged my console in the first place They completely snapped the vent guard on the top of the switch But also every time I sent it so far they have not been able to fix the gap from the warping where the backing meets the console near the volume button I think that at this point I should be sent a new switch but if I can get the switch back this time without any imperfections caused by the repair shop I'll be happy but I also know you can't guarentee that since Nintendo has nothing to do with the company that fixes the consoles Also I do not accept because I was told that the repair company can try to say that the damage was not caused by them making it so they don't replace it when it clearly was I already don't trust these guys cause this is twice they sent me back a damaged console so why should I trust that they are going to make an honest callSincerely, [redacted]
We spoke with Mr [redacted] this morning and believe we have reached an agreeable resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find that Nintendo has resolved the issues within the complaint.Sincerely, [redacted] ***
We've reviewed the various contacts we've had with Ms [redacted] about the Monster Hunter Generations demo distribution, and can confirm that we have forwarded her feedback to the appropriate departments on two occasions In both contacts (one via phone and one via email) we stated that the feedback was being passed along as requested We have not neglected to respond to any of her inquiries, nor have we stated that we don't respond to consumer inquiries The specific questions Ms [redacted] had about the demo distribution were about why we made certain business decisions (doing a limited early release demo promotion along with paid early access for charity) Nintendo does not discuss business decisions like this, and will be unable to disclose why such decisions were made The only thing we can offer in this situation is to forward Ms***' feedback along to the departments involved in promotions like this for their consideration
We cannot guarantee any particular outcome or any changes to future distribution plans, but we have documented Mrs [redacted] feedback and passed it along to the relevant parties within the company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on 12/and came to a resolution Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PST Our goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J***Consumer Support Advisor
We have reviewed the details of Mr [redacted] 's situation and would like to reach a mutually agreeable resolution As he has reported that his system is not functioning properly and it is within the warranty period, we have set up a new repair order to have the system exchanged as originally offered He should receive (or has already received) an email with instructions to send in the Wii U system and GamePad for this purpose Additionally, when we spoke to Mr [redacted] in early February, we made an offer of compensation and emailed him a list of available options We are still prepared to honor that offer, but will need him to email us his selections before we can proceed
Regarding Complaint [redacted] Please have the consumer call us 1-800-255-3700, as we do have procedures in place to assist with these situations Thanks, Alida SNintendo of America, Inc
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] .We spoke to Mr [redacted] on 4/and came to a mutually agreeable solutionShould Mr [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Support Advisor
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] on 5/and came to an agreeable resolutionShould [redacted] have further questions or concerns, we hope she will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc[redacted] J***Consumer Support Advisor
We spoke with Mr [redacted] and directed him to The Pokemon Company, since they are the manufacturer of this product Nintendo of America has no involvement in manufacturing or distributing this item
We spoke with Mr [redacted] about his request on 2/7/ His purchase was made through the Google Play store, so we are unable to process a refund because the purchase wasn't made through us We offered some suggestions for working with Google to secure a refund, and invited him to get back in touch with us if he is unable to reach a resolution with the retailer
Complaint: [redacted] I am rejecting this response because: I have never spoken with Nintendo That's a lie Nintendo needs to either fix our machine or process an exchange Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: business may contact me through emailRepeated attempts at contact through the provided number have failed & resulted only in being left waiting on hold for unacceptabke periods of time Sincerely, [redacted]