Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However it should have never came down to multiple phone calls and opening a Revdex.com complaint Thanks for finally providing me with the productSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the company's quick and kind response.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was about to close the complaint due to a recent teaser that New Nintendo 3DS may possibility be released in the future by Reggie himself, but a comment regarding it by Scott M [redacted] made me change my mindAccording to him, he says that "America Won’t Be Getting The Standard New 3DS Anytime In Near Future." If this is true, then the response is void and I can't accept itThis type of treatment to the North American region has completely betrayed my trust towards NintendoNintendo of Europe released New Nintendo 3DS bundles for Xenoblade Chronicles 3D, Monster Hunter Ultimate, and Pokemon Alpha Sapphire and I can't import them because of region lockI should not be forced to use custom firmware on it to play games on my "own" regionOh, and regarding about the GB Micro SD card and Amiibos, I wouldn't bought any of them in the first place if I knew North America was getting the XL only two months beforeHave you ever thought of those people that planned ahead of time before making that decision? All I want to know is whether the comment regarding the New Nintendo 3DS made by Scott M [redacted] isn't true.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I will not buy a New Nintendo 3DS XL and have no plans in the future to do soUnless this decision changes, I can't support Nintendo at this timeThis "business decision" is considered wrong and unacceptable because I shouldn't have spent money for a product that wasn't going to be available in North America to begin withIt's not fair for a company to scam consumers of their hard earned money when they bought accessories for the specific product alreadyI planned ahead of time as micro SD cards were discounted during Black Friday, so it makes sense to buy accessories beforehand when they are cost-effectiveFor the Amiibos, I bought them so I don't pay scalper prices later on as they are prone to scalpingI won't call to pursue a return on either as it's way past the refund deadlineIt's fine that New Nintendo 3DS and the XL counterpart comes out in 2015, but don't wait later to announce that we're only getting one of the products when I bought the things I need for the regular sized version alreadyEven though the response is accepted, the matter still remains unresolved.Sincerely, [redacted] **
hello yes I spoke to them yesterday and I got a shipping notice today for the replacementit should be here sometime next weekif I have any issues I will let u know but all should be wellthanks for the help
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still am saddened by my treatment at the Nintendo Store in NYCMy experience was completely ruined to the point where I no longer have any desire to support the Nintendo Store or Nintendo themselvesEven today when I went for my refund the regular employee was being helpful while the manager who came to process the refund didn't talk to me or acknowledge me at allI really was surprised but I guess I should have expected that considering the fact that they made me wait in line for hours in degree weather only to tell me at 4:the line is closedThey really need retraining at that store.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Anything that the company has stated is incorrectI was never refunded for the products that they impossibly lied about and removed the games from my possessionThey did NOT refund for these games and they never did show up as a refund in my bank accountThis is stealing which is illegal and $would be a felony against the companyI was never refunded for the items and I made it clear in the conversation that I actually bought those items and the removed them with no refundThey told me if I go back and buy them again that there would be no loss which is not true because I am losing precious money and it is not actually refunded nor allowed to useThis should be illegal and if Nintendo wants to lie more than we can keep this as a registered complaint that the public will see Sincerely, [redacted]
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on 2/and subsequently on 2/to make sure that this situation was fully resolved.Should *** have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely, Nintendo of America IncRebecca J [redacted] Title
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to Mr [redacted] and came to a mutually agreeable solutionShould Mr [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Support Advisor
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We have attempted to reach Mr [redacted] on 3/5, 3/and 3/10, and sent follemails requesting that Mr [redacted] call us on 3/and 3/so that we may provide him with a resolutionAs we need speak to Mr [redacted] , we ask that he call us at 1-877-803-We're available to take his call seven days a week (except for major holidays) between the hours of 6:00am and 7:00pm Pacific timeThe reference # is [redacted] Sincerely,Nintendo of America Inc.Rebecca J***
Hello,This response is being sent form Nintendo of America regarding case ID number [redacted] .We spoke with Mr [redacted] on Tuesday, April 14th regarding the situation involving Flipnote Studio 3DWe explained that as Flipnote Studio 3D was exclusive to Club Nintendo members, we do not have spare codes that can be sent outThough we were not able to send Mr [redacted] a download code for Flipnote Studio 3D, we did offer to see if there was anything else we could do to compensate him for thisMr [redacted] let us know that there was nothing else we could do to make this right and ended the callWe apologize that we were unable to offer Mr [redacted] a download code for Flipnote Studio 3D; however, we would still like to discuss other options with him if he wishes to do soMr [redacted] is welcome to contact us back any time to discuss this further.Sincerely, [redacted] ***Nintendo of America Inc
To whom it may concern regarding case # [redacted] We spoke to [redacted] via email about this issue on 4/19/Our response was the following: -We are unable to provide repair options for a Nintendo Entertainment system as it originally launched over years agoSince [redacted] purchased the system through a third party auction site, our recommendation is that he works with the seller and the website directly -The Nintendo Entertainment System: NES Classic Edition was not intended to be an ongoing, long-term product, but we did continue to manufacture it and ship it out to retailers through the holidays and early As demand was high, it may have been a difficult product to find, but as such we have no stock available to us internally to send out to consumers Our ability to fulfill [redacted] ’s request has not changed, and we will not be able to provide him with an NES Classic Edition as the product has been discontinued Sincerely, Nintendo of America Inc Rebecca J [redacted] Consumer Support Team Leader
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on September 11th and provided a resolution Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J***Team Leader
Regarding complaint ID [redacted] Thank you for your interest in the Super Nintendo Entertainment System: Super NES Classic EditionConsumer reaction to this system has been overwhelmingly positiveWe know that not everyone who wanted to preorder one has been able toHowever, the good news is that a significant amount of additional systems will be shipped to stores for launch day and throughout the balance of the calendar year, meaning there will be other opportunities to get one.As we get closer to the September launch date, please keep an eye on your favorite retailersYou can find more info about where Nintendo products are sold on our official site (http://www.nintendo.com/consumer/retail/)Best regards,Neil W.Nintendo of America Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] and explained that we could not replace their non-working disc-based game with a digital copyWe did, however, offer to replace it with a physical copy of the game.Should [redacted] have further questions or concerns, we hope they will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Service Senior Lead
I've attached images from our internal tools showing the original purchase transaction for each game and the corresponding refund The way our system works is that when a consumer purchases a game through the Nintendo eShop, it will show an addition of funds (line in the Pokemon Y image and lines and for Minecraft Wii U Edition), then the actual purchase of the game license (line for Pokemon Y and lines and for Minecraft Wii U Edition) You'll note that on the far right side of each image it shows the amount of the transactions and notes when those transactions were refunded (9/8/16, around 2pm) Please let us know if additional clarification is necessary
To whoever it may concern regarding case # [redacted] for Mr***We have attempted to reach [redacted] on two occasions (8/and 9/3) but have been unsuccessful, as we are not able to leave a messageAn email was sent on 8/asking that he call usWe would like to speak to [redacted] about this situation, and ask that he contact us at 1-877-803- at his earliest convenienceWe are available seven days a week from 6am to 7pm Pacific timeHis reference number is [redacted] Sincerely,Rebecca J***Nintendo of AmericaConsumer Support Team Leader
To whom it may concern regarding case number [redacted] .We spoke to [redacted] on 4/and resolved his situation We consider this matter closed.Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution Sincerely, Nintendo of America Inc.Rebecca J***Consumer Support Team Leader
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However it should have never came down to multiple phone calls and opening a Revdex.com complaint Thanks for finally providing me with the productSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the company's quick and kind response.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I was about to close the complaint due to a recent teaser that New Nintendo 3DS may possibility be released in the future by Reggie himself, but a comment regarding it by Scott M [redacted] made me change my mindAccording to him, he says that "America Won’t Be Getting The Standard New 3DS Anytime In Near Future." If this is true, then the response is void and I can't accept itThis type of treatment to the North American region has completely betrayed my trust towards NintendoNintendo of Europe released New Nintendo 3DS bundles for Xenoblade Chronicles 3D, Monster Hunter Ultimate, and Pokemon Alpha Sapphire and I can't import them because of region lockI should not be forced to use custom firmware on it to play games on my "own" regionOh, and regarding about the GB Micro SD card and Amiibos, I wouldn't bought any of them in the first place if I knew North America was getting the XL only two months beforeHave you ever thought of those people that planned ahead of time before making that decision? All I want to know is whether the comment regarding the New Nintendo 3DS made by Scott M [redacted] isn't true.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I will not buy a New Nintendo 3DS XL and have no plans in the future to do soUnless this decision changes, I can't support Nintendo at this timeThis "business decision" is considered wrong and unacceptable because I shouldn't have spent money for a product that wasn't going to be available in North America to begin withIt's not fair for a company to scam consumers of their hard earned money when they bought accessories for the specific product alreadyI planned ahead of time as micro SD cards were discounted during Black Friday, so it makes sense to buy accessories beforehand when they are cost-effectiveFor the Amiibos, I bought them so I don't pay scalper prices later on as they are prone to scalpingI won't call to pursue a return on either as it's way past the refund deadlineIt's fine that New Nintendo 3DS and the XL counterpart comes out in 2015, but don't wait later to announce that we're only getting one of the products when I bought the things I need for the regular sized version alreadyEven though the response is accepted, the matter still remains unresolved.Sincerely, [redacted] **
hello yes I spoke to them yesterday and I got a shipping notice today for the replacementit should be here sometime next weekif I have any issues I will let u know but all should be wellthanks for the help
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still am saddened by my treatment at the Nintendo Store in NYCMy experience was completely ruined to the point where I no longer have any desire to support the Nintendo Store or Nintendo themselvesEven today when I went for my refund the regular employee was being helpful while the manager who came to process the refund didn't talk to me or acknowledge me at allI really was surprised but I guess I should have expected that considering the fact that they made me wait in line for hours in degree weather only to tell me at 4:the line is closedThey really need retraining at that store.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Anything that the company has stated is incorrectI was never refunded for the products that they impossibly lied about and removed the games from my possessionThey did NOT refund for these games and they never did show up as a refund in my bank accountThis is stealing which is illegal and $would be a felony against the companyI was never refunded for the items and I made it clear in the conversation that I actually bought those items and the removed them with no refundThey told me if I go back and buy them again that there would be no loss which is not true because I am losing precious money and it is not actually refunded nor allowed to useThis should be illegal and if Nintendo wants to lie more than we can keep this as a registered complaint that the public will see Sincerely, [redacted]
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on 2/and subsequently on 2/to make sure that this situation was fully resolved.Should *** have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely, Nintendo of America IncRebecca J [redacted] Title
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to Mr [redacted] and came to a mutually agreeable solutionShould Mr [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Support Advisor
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We have attempted to reach Mr [redacted] on 3/5, 3/and 3/10, and sent follemails requesting that Mr [redacted] call us on 3/and 3/so that we may provide him with a resolutionAs we need speak to Mr [redacted] , we ask that he call us at 1-877-803-We're available to take his call seven days a week (except for major holidays) between the hours of 6:00am and 7:00pm Pacific timeThe reference # is [redacted] Sincerely,Nintendo of America Inc.Rebecca J***
Hello,This response is being sent form Nintendo of America regarding case ID number [redacted] .We spoke with Mr [redacted] on Tuesday, April 14th regarding the situation involving Flipnote Studio 3DWe explained that as Flipnote Studio 3D was exclusive to Club Nintendo members, we do not have spare codes that can be sent outThough we were not able to send Mr [redacted] a download code for Flipnote Studio 3D, we did offer to see if there was anything else we could do to compensate him for thisMr [redacted] let us know that there was nothing else we could do to make this right and ended the callWe apologize that we were unable to offer Mr [redacted] a download code for Flipnote Studio 3D; however, we would still like to discuss other options with him if he wishes to do soMr [redacted] is welcome to contact us back any time to discuss this further.Sincerely, [redacted] ***Nintendo of America Inc
To whom it may concern regarding case # [redacted] We spoke to [redacted] via email about this issue on 4/19/Our response was the following: -We are unable to provide repair options for a Nintendo Entertainment system as it originally launched over years agoSince [redacted] purchased the system through a third party auction site, our recommendation is that he works with the seller and the website directly -The Nintendo Entertainment System: NES Classic Edition was not intended to be an ongoing, long-term product, but we did continue to manufacture it and ship it out to retailers through the holidays and early As demand was high, it may have been a difficult product to find, but as such we have no stock available to us internally to send out to consumers Our ability to fulfill [redacted] ’s request has not changed, and we will not be able to provide him with an NES Classic Edition as the product has been discontinued Sincerely, Nintendo of America Inc Rebecca J [redacted] Consumer Support Team Leader
To whom it may concern regarding Case Number [redacted] , for Mr [redacted] We spoke to [redacted] on September 11th and provided a resolution Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance Sincerely,Nintendo of America Inc.Rebecca J***Team Leader
Regarding complaint ID [redacted] Thank you for your interest in the Super Nintendo Entertainment System: Super NES Classic EditionConsumer reaction to this system has been overwhelmingly positiveWe know that not everyone who wanted to preorder one has been able toHowever, the good news is that a significant amount of additional systems will be shipped to stores for launch day and throughout the balance of the calendar year, meaning there will be other opportunities to get one.As we get closer to the September launch date, please keep an eye on your favorite retailersYou can find more info about where Nintendo products are sold on our official site (http://www.nintendo.com/consumer/retail/)Best regards,Neil W.Nintendo of America Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
We spoke with Mr [redacted] and offered a resolution We believe that this issue is resolved to his satisfaction
To whom it may concern regarding Case Number [redacted] , for [redacted] We spoke to [redacted] and explained that we could not replace their non-working disc-based game with a digital copyWe did, however, offer to replace it with a physical copy of the game.Should [redacted] have further questions or concerns, we hope they will call our Consumer Service Department at [redacted] We are open every day from am to 7pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolutionWe welcome your business and appreciate the opportunity to be of assistance.Sincerely,Nintendo of America Inc[redacted] Consumer Service Senior Lead
I've attached images from our internal tools showing the original purchase transaction for each game and the corresponding refund The way our system works is that when a consumer purchases a game through the Nintendo eShop, it will show an addition of funds (line in the Pokemon Y image and lines and for Minecraft Wii U Edition), then the actual purchase of the game license (line for Pokemon Y and lines and for Minecraft Wii U Edition) You'll note that on the far right side of each image it shows the amount of the transactions and notes when those transactions were refunded (9/8/16, around 2pm) Please let us know if additional clarification is necessary
To whoever it may concern regarding case # [redacted] for Mr***We have attempted to reach [redacted] on two occasions (8/and 9/3) but have been unsuccessful, as we are not able to leave a messageAn email was sent on 8/asking that he call usWe would like to speak to [redacted] about this situation, and ask that he contact us at 1-877-803- at his earliest convenienceWe are available seven days a week from 6am to 7pm Pacific timeHis reference number is [redacted] Sincerely,Rebecca J***Nintendo of AmericaConsumer Support Team Leader
To whom it may concern regarding case number [redacted] .We spoke to [redacted] on 4/and resolved his situation We consider this matter closed.Should [redacted] have further questions or concerns, we hope he will call our Consumer Service Department at 1-800-255-We are open every day from am to pm, PSTOur goal is to provide outstanding service and when we fail, it's very important that we do what we can to come to a mutually satisfying resolution Sincerely, Nintendo of America Inc.Rebecca J***Consumer Support Team Leader