Nissan 112 Sales Corp.

Review: on 11/**/13 I went to Nissan 112 to get info on a used car.I sat with the used car salesman [redacted] and informed him that I had not owned a car in 5 years but now need a SAFE car to travel back and forth to Boston where my daughter is starting college. I was told I could purchase a 2008 Nissan rouge for $9200 after they originally wanted $12000. I called geico insurance to have insurance issued on the following Monday 11/**/13. I was then told if I wanted that car for that deal I would have to take it that day. I called and switched the insurance date to that day 11/**/13. After hours of waiting I was told to sign all the docs while listening to a fast talking finance guy.As I was getting ready to leave I was informed that I had to bring it back on Monday because it needed rear brakes. I questioned [redacted] on why this car wasn't in safe condition if they are selling it. I was told that the car had just came in and was never looked at by the service center. Well needless to say red flags went up. I brought the car back in on 11/**/13 for rear brakes and later got a call and was told not only brakes needed to be replaced but rear axle and a bunch more stuff. I was also concerned about the tires that looked bald. long story short there is and was too many problems with this car along with the fact that I spent 817.$ on 4 new tires and alignment that was shot. the tire pressure sencors were cracked because they were installed wrong and other mechanics I had look under the vehicle along with a different nissan dealership also say that no work was done on my car so why did they have it for a whole week, its a fact that I was lied to about the condition of this car and I was lied to about the repairs that never took place. ALSO I was taken advantage of the price that was financed and a warranty I supposedly signed but was never given the warranty docs, I had to go there a few days ago to pick upDesired Settlement: refund of the 817$ I paid for 4 new tires and alignment

200$ it will cost to replace tire pressure censors

$64.75 for the week I paid the bank for the loan because they had my car

$25.25 for that weeks insurance cost

$4751.00 the difference between what I was told the car would be and the amount actually financed

financed amount $14378.00

minus what I should have been finaced $9627.00

ALSO the real reason they had my car for that week

in total $5858.00 refund immedietly

Business

Response:

[redacted] has informed us that Nissan Motor Corp is reimbursing her for the expense of PepBoys repairs. She may contact the Dealership with any questions.

Nissan 112 Sales Corp

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

nissan north america has reimbursed me for the tires only! nissan 112 ([redacted]) advised me that she was going to take the rest of the complaint for the additional amount to the [redacted] and call me back in one business day. she never did. I am still waiting to be reimbursted for the difference in the amount I was told the car was going to cost me also the cracked tire pressure sencors amount to get fixed at another dealership. [redacted] also was going to set me up for an inspection because they never did one to my car.AND THAT CALL NEVER CAME! I have filed a complaint with the dmv and they as are going to investigate the dealership. all I have gotton from nissan 113 is lies nissan north america is not happy with them and is also reviewing the many many complaints they know of this dealership I will never step foot in that place again they are NOT trustworthy I am the one who told nissan 112 of the reimbursement because I AM TRUSTWORTHYYour Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I put a $100 deposit on a car. I was declined. I went back in to get my deposit back. The sales-man said it would take a couple days because it was the weekend. That was on the [redacted] of July and I still have not seen the money deposited back on my account.I even made 3 more phone calls to the salesperson and he never returned my call back.Desired Settlement: To have my deposit put back into my account as promised.

Business

Response:

[redacted] has been refunded the amount in dispute on October *, 2013. We apologize for the delay processing the refund.

Review: There was a verbal agreement that they would wave the registration/plate fee and then I had gotten the car 2/**/14 and my temporary registration was no longer valid 3/**/14 they messed up the paper work and the loan was now expired the bank I got the loan from was westlake and I have been paying for this car through intellipayment that is affiliated with westlake financial services so I have been paying since march and my registration fees and plate fees were apparently waved. I still to this day (4/**/14) have not recieved my registration and I just recieved a letter in the mail from nissan 112 asking me for $ to cover the rest of the registration fee when they told me they waved it for me due to my family member being an employee there. This whole situation has been a complete mess and then when I called in March due to my temporary registration about to expire I never recieved a call from them. They are unprofessional and they scam you into spending more money.Desired Settlement: I want them to actually cover the entire cost like they said they would

Business

Response:

I have reached out to Consumer and was told by Consumer that she's at work and will call me back. I would like to give her my direct number now since she didn't take the number when I spoke with her. Please reach me at ###-###-#### at your earliest convenience. I would like to get more information and hope to come to a resolution. Thank you.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I accompanied my 24 yr old daughter to Nissan 112 to trade in her 2000 Toyota Camry and purchase a 2010 Nissan Altima ,a lease turn in with 6,000 miles. My daughter stated her budget and the sales person quoted a price of 15,995.00 with a dealer fee of 349.00 waiving a 995.00 dealer prep fee. We were escorted to the office of [redacted] who stated that the monthly payment would be 314.00. This was siginificantly higher than a previous quote on another car of the same price at another dealer. We questioned the quote and were told that price included everything. I asked what everything was and was told they had added 4,000.00 for three warranties. No warranties were ever offered or explained and we were not asked of we wanted them, they were just added in without explanation. [redacted], who was rude and condescending proceeded with much fast takling explanations of why the warranties were a no brainer and how "Mom" just dosent get math. He bullied us for at least 45 minutes pressuring us to take the warranties. We refused and asked to proceed with the financing as it was almost 9 pm and this negotiation had been in process since 4pm after a day at work. The purchase price plus dealer fee was 16,344.00. We had signed a document that stated this price but, did not notice that on the loan form the purchase price was listed as 18,344.00 . A typo? The next afternoon I returned to the dealership for explanation of this discrepency. After rude and nasty exchange with [redacted] I spoke with [redacted] who identified himself as [redacted]. After some doubletalk I stated that the only explanation I wanted was the 2,000.00 discrepancy. He stated that the 800.00 trade in value of the Toyota was added to the purchase price and then later credited netting a tradein of zero. Why would anyone give away a car for zero when they could sell it privately for a profit. I stated that did not explain the 2,000.00 discrepancy and he stated that there was a second 995.00 fee built into the price. My daughter was shown a dealer fee schedule showning only 2 dealer fees on used cars, 995.00 which he said would be waived and a 349.00 fee which we agreed to pay. I pointed out that that did not add up to 2,000.00 and he said that he owed us 205.00 for an addition mistake and that we would receive a check from the dealership for that amount.

At no time during my daughters dealing with the salesman over price did she state that she may Trade in a vehicle and no one from the dealership looked at the vehicle to determine a trade in value, so how could the quoted price include a trade in. I can only imagine that the staff of Nissan 112 are psychic. The 2,000.00 inflation of the price is bad enough but the arrogance and in your face "too bad" attitude makes scamming customers more important than customer service and fair deals. We have 2 documents from Nissan 112 reflecting 2 different sale prices and the explanation offered by [redacted] does not make sense.Desired Settlement: 2,800.00 total,the dealership refund 2,000.00 plus tax and interest on the financed amount listed incorrectly and 800.00 credit for trade in.

Business

Response:

Review: The issues I experienced with this dealer encompasses many of the fore mentioned issue categories: advertising, sales, delivery, and refunds. On May **, 2016, I went in to purchase a vehicle at a price I was guaranteed by an online saleswoman from Trucar that morning, that was claimed to be a new car and in stock. Trucar pricing was claimed to be guaranteed and transparent by the dealership: this was not the case. The dealer Trucar representative had nothing to do with any discussion or transaction at the dealership: it was handled entirely by their own sales staff. First, the car they were attempting to sell me was in fact a demo vehicle (of which no mention was made to me prior to visual inspection) and they persisted that the car was not a demo until I was ready to walk out; even with all wrapping removed, window sticker removed (before final delivery to consumer - against pursuant federal law), state inspection, and 208 miles on the odometer. In looking to purchase a new vehicle, this was unacceptable for the condition of the vehicle, as well as the principal of trying to sell me a lesser quality vehicle without discretion. That should have been enough to end the relationship, but they agreed to discuss locating another vehicle. Secondly, I was allegedly guaranteed the same price with or without a trade in through Trucar, and the dealership allegedly supported that. They had agreed to locate another vehicle at the same price, so I left a deposit on a credit card for the new vehicle in new condition to be located and brought to the dealership. At this time, the draft bill of sale including an estimated trade in value for my current Nissan. I was told the vehicle would be the same price (less trade) with or without the trade in if I changed my mind. On May [redacted] 2016 the new vehicle was brought to the dealership. I had to call to find out when the vehicle came in. Even with a deposit on the car, they couldn't even contact me as the prospective buyer. Between the [redacted] and the [redacted], a family member in need inquired to purchase the vehicle from me instead. At the dealership that day when I went to inspect the vehicle that was brought in, the price was no longer honored without the trade in vehicle: despite what I was told and what the Trucar guarantee promises. (I contacted Trucar and have yet to receive a response). No matter what you are told here, it will inevitably be something different when the time comes. Upon this response from the dealership, I immediately asked for the deposit to be refunded back on the credit card to stop any further transaction from taking place. I have not taken delivery of any vehicle. I have a copy of a receipt for what the sales manager ran back on the card claiming it had to be "processed by accounting". For these very security and fraudulent reasons, the deposit was made on a credit card whose vendor is reputable in such situations. Nearly two weeks later, I have yet to receive the refund on the credit card statement online and the dispute is still pending. The sales manager was "brilliant": while trying to get the deposit back he could care less about losing the sale. Now I get calls from a saleswoman asking if I'm coming in for the Memorial Day sale to look at the same car that's still in stock tells a very different story.Desired Settlement: The deposit still appears as disputed on the credit card billing statement, and has not been processed yet by the dealership. Therefore, it has not been refunded almost two weeks later with no transaction of any goods or services. Bottom line: there was no sale, so the deposit will be refunded and it will be done so immediately or legal action will be taken. The track record for this dealership on Revdex.com includes multiple legal allegations against them, so it wouldn't be the first and it definitely wouldn't be their last for the unprofessional and unethical sales practice.

Business

Response:

[redacted], I have received and reviewed your compliant and this is what I have found. The True Car representative you spoke with is an Internet Sales Specialist. She serves as a liaison between you and your Sales Consultant so that you have 2 points of contact at the dealership. We do this as a benefit to our customers. I also had a look at the deal that you had negotiated with us and, in fact, we were selling you the vehicle $1,300 UNDER the True Car price because we had an immediate buyer for your trade. We went above and beyond to honor your True Car price, despite the fact that your guaranteed pricing is only applicable on in stock vehicles. We still agreed to bring in a vehicle that suited your needs at no additional charge. Therefore when you decided not honor the agreement that was made, we were unable to continue with the deal. The extremely low price was contingent on your trade in. In addition, we do refunds once per week. Your was done and the receipt was mailed to you, you should have received it last week. I am sorry that we were unable to do business and I wish you the best of luck in your car search! Tammy G[redacted]Nissan 112[redacted]

Review: I purchased a 2012 Ford F-350 end of October within 2 weeks truck has ball joint issues/steering issues. Coolant leaks. Disconnected factory stereo parts. Dropped truck off November ** for repairs with an appointment. They just started work yesterday dec. *. Was told today dec,* that vehicle might not be completed until next week. When questioned how vehicle passed New York State inspection prior to sale they give excuses that they didn't do inspection. I haven't made the first payment and only had the truck 2 weeks in my possession.Desired Settlement: If they have the truck till next week they should make first payment

Business

Response:

[redacted], I do apologize for this inconvenience you are experiencing. We are unable to inspect vehicles that are over a certain weight so we do send these out to be inspected, are repairing your radiator and front end and I am thrilled to tell you we are doing our best to finish the work today for you. If you have any further questions please don't hesitate to call me. Warm Regards, [redacted]Nissan 112###-###-####

Review: I have a written contract that was supposed to be honored by Nissan 112, which states that after 12 months of having the vehicle my payments would go down from $489.87 to $403. They are aware of this issue, they have made several copies of the contract. I have been very unsuccessful getting in touch with the finance department. The payment reduction was supposed to go in effect in November [redacted] of 2013. I have been paying the original amount since day one ($489.87)Desired Settlement: I would like them to change the amount of my payment in their system. Receive the difference from overpayment since November [redacted] 2013.

Business

Response:

I am currently trying to reach customer via telephone and haven't as of yet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have received a voice mail requesing to return the call, after several attempts I have been unsuccessful, I've been hung up on 4 times as soon as I tell them my name. They put me on hold then hang up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have proof that says after 12 months my payment will be reduced to$403 from your dealership! This is ridiculous, you lure the customer by sweetening the deal and now you don't want to honor the contract that you wrote! What makes you think I will come back to your place and conduct any further business with you? I'm not the only customer you "wheeled and dealed"! I will make sure the public is aware of the SCAMS you pull at your dealership. This isn't a threat, I'm telling you that I will be contacting every producer for local tv stations, to let the public know how dishonest, and deceptive your establishment is!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have called and left message for [redacted] to contact me with regards to the proof and his dispute. I'm awaiting an answer.

Review: I put a $100 deposit on a Nissan Sentra and they wrote "Refundable" on the contract and indicated it verbally! Mike S[redacted] told me to come back 2 times to get my refund! I came back and he refused me the refund and when I said I would complain if he didn't give it to me as he promised both times he threatened he would never give it back if I complained which was like blackmail, harassment, and unprofessional! They took my document/contract copy from me and refused to give it back! This is my proof of deposit vehicle details etc.

Horrible experience! The worst car dealer I had ever seen in about 70 years on earth! Mike S[redacted] the manager and 3 other employees were very unprofessional, unhelpful, rude etc., harassing a senior citizen veteran refusing to give a refund back 2 days after they promised they would! The reason being, another Nissan dealership in Smithtown who was very professional beat their price! They had me come back there 2 times and still refused the refund causing the Police to be called! I heard of similar complaints about Nissan 112 in Patchogue but figured I would give them a chance! If they treated me like this I could imagine what they would do to other people! I will never ever go their again!

I was forced to call the Police because S[redacted] and a about 3 other employees were verbally abusing, threatening, and harassing me! The Police arrived and they finally gave me the refund! I am requesting you look into these business practices they wrongfully directed at me and take all appropriate action against each individual and this terrible dealership! I will gladly testify if you need me to in an proceeding to explain this most horrible and worst experience I was forced to endure by each of them!!!Desired Settlement: Contact them and take all appropriate action on my behalf! No human being should be harassed and told to drive dozens of miles on two occasions to get a refund which is under the law required of them to provide and then when I arrive tell me they are not able to give it to me and when I mention I would complain they claimed they would never give it to me then! This is horrible!!!

Business

Response:

[redacted], I have received your complaint and have spoken to all the parties involved and this is what I have found; you came in Saturday and left a deposit on a vehicle. On Sunday you came in to be refunded but as the office is closed on Sunday, this was impossible. We tried to give you a 'refund request' to complete which you refused. At that time we explained that it is company policy that deposits are refunded on Fridays as we do them once a week for ALL customers. You left and came back Monday, We gave you the option to come in and pick up the check on Friday or we would mail it to you. Unfortunately, you wanted it immediately and choose to call the police instead. I have spoken to the entire sales floor and witnesses, that do not work for us, and every person assured me that our staff was courteous and polite until it became impossible to do so. I have been told that it was the staff that was being abused. At this point, we stopped the woman in the office from doing what she was doing and cut your check. Tammy G[redacted]Nissan 112

Review: This complaint is being filed on my behalf by a family friend, [redacted] (###-###-####) as I do not read or write English and asked her to assist me in this matter. The 2009 Nissan Frontier purchased from the dealership was negotiated to be sold at $ 15,000.00 plus applicable taxes which was said to approximate $ 18,000.00 and the 2004 Nissan Maxima (which was originally bought at the same dealer) was said (by the [redacted]) to be traded in for $ 8,000.00. Therefore, between this purchase and the trade the estimated dollar value to be financed was $ 10,000.00 which was within reason and agreed upon. This was a unique purchase as I was signing the deal for a family member of mine, [redacted]. When I went to the dealership I was inundated with paperwork and told to sign here, sign here, etc. I was never provided copies of the forms I signed as they informed me they would be mailed to my home. When I never received them I went to the dealership and requested copies. When I saw the amount that was to be financed my jaw hit the floor. I spoke with [redacted] (my brother-in-law) and he asked [redacted] to assist in this matter. The purchase price of the vehicle was $ 32,000.00 (as opposed to the negotiated $ 15,000.00 plus taxes) and they added $ 3,200.00 for an extended warranty. The cost of the used vehicle was larger than the cost of a brand new Nissan Frontier. Additionally, they only provided me with $ 4,500.00 for the trade in, not the negotiated $ 8,000.00. [redacted] has attempted to deal with [redacted] a [redacted] at the store to no avail. I believe this is not the first time they have exploited immigrants and I ask that the Revdex.com please assist in this matter. Please be advised that the [redacted] is also advertising that [redacted] does not have to worry about not having a license as he has family in law enforcement and he can assist in this matter. I believe this is a clear violation of the Patriot Act and Homeland Security may be interested in knowing this.Desired Settlement: for the sale to be as negotiated with the salesperson:

15,0000.00 for the used 2009 Nissan Frontier with 49k miles (plus applicable taxes)

8,000.00 promised for the 2004 Nissan Maxima trade in.

Review: On March *, 2013 I walked into Nissan 112 to purchase a new lease and was referred to Robert C[redacted] the in the sales department. I told him "I have a 2010 Nissan ALTIMA lease that I would like to return and that I would like a 2013 Nissan ALTIMA lease." Without asking any questions Mr. C[redacted] then quickly stated "The 2013 ALTIMA is going to be much more expensive, but that he has a 2013 SENTRA SR on the lot that I can look at and possibly lease." The window sticker price on the Sentra was $22,820.00 The total amount I ended up paying for this lease is $23,178.38 ABOVE THE WINDOW STICKER PIRCE. I paid $1,500.00 for the down payment, after looking at the contract over there's no mention of the $1,500.00. Sometime in January 2016 I received a phone call from Nissan 112 informing me the end of my lease is quickly approaching. I explained to the lady on the phone what I noticed after looking at my contract to try to make sense of it - she was very apologetic and said she will have a manager review my complaint. I told her "It doesn't matter I will never return to Nissan 112 as a customer." A few moments later I received a call from a manager from Nissan 112, I started to tell him my complaint, I was interrupted and he quickly said "[redacted]" With absolutely NO intention or any mention of a solution to my problem. I told him "No thanks I will NEVER return to Nissan 112 as a customer."Desired Settlement: I would also like an EXPLANATION OF CHARGES as to how the $1,500.00 was applied.

Business

Response:

[redacted], I have received and reviewed your complaint and this is what I have found. We did lease you the vehicle based off of $22,583.38. Your $1,500 deposit went towards tax, Registration, plate fees, Cap Cost reduction. I looked closely at your deal and we did give you a great one. I am sorry that you feel as if we took advantage of you but, I can assure you, this was not the case. If you would like to come in and we can go over the paperwork with you I would be glad to help you set that up. II look forward to hearing from you, Tammy G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want a break down (Itemized) explanation as to how the $1500.00 was applied. what exactly cost $1500.00?? on the contract it says that for title fees - $265.00 registration fees $107.81 tax on capitalized cost reduction $745.00 what else exactly did the $1500.00 pay for?? and NO I do not want to come into Nissan 112 to speak to anyone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], [redacted], The tax, bank fees were rolled into the payment. along with most of the DMV charges.....we collected $1500....including your 1st month payment and DMV, if you subtract the 1st payment, and $85 towards DMV, the remaining amount is $1175. Which was put towards the capcost to achieve the 239.97 payment. There had to have been some type of communication between you and someone at the dealership (sales or finance) to have made the cash due at signing $1500 and we worked around your request. All of this is broken out on your contract. If you have any further questions you will HAVE to come into the dealership to have them answered. There is nothing more I can do for you here at the Revdex.com. Thank you, Tammy G[redacted]Nissan 112[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is why I am questioning it - there is no mention of it in my contract. Robert C[redacted] in the sales dept. and the finance dept. DID NOT take the time to explain that to me. all they did was talk fast and accomplish what they wanted which was confuse me even more. I will be filing a complaint with consumer affairs and the attorney general I'm sure this is not the first time a customer has said that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Sincerely,

Review: I would like to attach a letter documenting the issue. In short, my car (Nissan Quest/ Mercury Villager 1996 247K miles) was running fine on the highway. The check engine light and all the other dash lights came on and the engine died. I floated over to the right lane and had it towed to my mechanic. He confirmed fuel at the rail and spark at the plugs, but couldn't get it to run. Installed a new distributor, but it wouldn't start. Towed it to Nissan 112 for a diagnostic. I paid for an hour at $112. They called and said they needed another hour. I ok'd another hour. They called back and said a shorted fuel injector blew out a fuse and that's why it wouldn't run. They recommended $1200 worth of work including 2 new injectors, new wires, fuel system cleanout. I said let's just do the injectors for $800. A few days later, after the part came in, they said come pick up your car, it's fixed. I came down after hours and paid by [redacted] to get the key. I went to my car, it wouldn't start. It wasn't fixed. I brought the key back in, DIDN'T rip up the [redacted] slip and told the person that it wasn't fixed. The next day I called up and asked why I wasn't fixed. He said that's as good as it's going to run because the rings are blown out! What! Why did you recommend $1200 of work on a car whose engine was blown? He said that's the best we can do, you owe us $623 and get your car off the lot of we'll start charging you storage fees.Desired Settlement: Refund Credit Card. They should be charged with fraud. I have a letter that details this whole incident. The car will not start. The car was not fixed.

Business

Response:

[redacted]. I have read and reviewed your Revdex.com complaint and as I am sorry for the trouble you have had we did the work you asked for us to do. Being the car was over 15 years old with 247,000 miles we had to run an extensive diagnostic to determine why the vehicle was not operating. It was most likely that while repairing your vehicle that the issue with the rings was discovered. If there is anything else I can do for you please feel free to reach out to me. Thank you,Tammy G[redacted]Internet/BDC Director[redacted]

Review: Hello, I'm writing to let you know about the unfair selling practices of Nissan 112 in Patchogue. They took advantage of my father who trusted the sales person because she speaks Spanish. He went looking to trade in his Nissan altima for a car that uses less gas so he could save some money. He was paying $268.00 per month for the car and he was looking to save money on the loan too. They told him he could trade the Altima for a Sentra, they would take the Altima for $14,000 , the base price for the Sentra was $16,000 and in order for him to keep the payment low he should give them $2,200 more. They made him sign documents that he didn't know what they were about, and told him his payments were going to be $214.00 per month. The surprise came with his first bill, it turns out that the $214 wasn't per month but by weekly, his real payment $432 per month. They didn't take the Altima for $14,000 but for $10,000, the base price for the Sentra wasn't $16,000 but $18,500, plus all the extra warranties they made him sign for the total amount goes up to $27,000 for a used car which the gps and radio don't even work! We went back to the dealership and after I argue with the [redacted] he said he'll see what he can do to help. Needless to say we haven't heard back from him. I don't know what's going to happen now because my father can't afford this car, and even if he could, this wasn't what he asked for.

I'm writing to you today to perhaps you can write a note warning people about always to read over and over any legal document before signing it, and to never, ever trust a sales person only because he or she speaks your language.

If you need to contact me you can do it at ###-###-####. Thanks in advance for your attention to this matter. [redacted].Desired Settlement: Looking to return the Sentra and get the Altima back without penalties or extra charges. I called Nissan motors and they told me that the dealership is able to cancel the contract.

Business

Response:

We have contacted [redacted] via telephone and have set an appointment for him to come in and sit with a [redacted] to review paperwork. The appointment has been set for January *, 2015.

Review: After calling ahead and reassuring time and date I took my vehicle to this business for a recall repair issue and was treated very poorly. Everyone was very pleasant and forthcoming on the phone and when I got there until I mentioned the word "RECALL". The first service agent were very dismissive and did not seem to believe anything I said, after he confirmed on the phone with NISSAN that the damage was a recall issue the service agent said "So we're paying for this?", dropped his head and shook it in disbelief and passed my case on to his coworker.

First of all what should have been a 2-3 day repair took 10! days.

Secondly I was ensured IF it was a recall repair I was entitles to a free rental car, which is the only reason I rented a vehicle, but was later charged for the full 10 days! Nissan USA said they would only cover 3 days and not even the full daily amount!

And last but not least the repair was only semi completed. Since I picked up my vehicle the SRS indicator light is blinking code 12, the horn does not work and the cruise control does not engage. It doesn't take a genius to figure out the mechanic damaged or forgot to reconnect the clock spring wiring harness when he replaced the steering column.

I took my vehicle back to complain about the non-working parts, which I couldn't complain about bc the shop was closed when I picked up my vehicle. I told the service agent what was not working and why but he said they had to run a diagnostics test and filled out a regular work order as if I had no clue what I was talking about, and I proceeded to wait over 2hrs!! Meanwhile at least 20 customers came and went, not only drop off and pick up, but customers who came in without an appointment and waited for their vehicle to be repaired and left with their finished vehicle - all paying customers which seem to be treated better than recall customers, even though I had called ahead! After I once again confirmed that yet another non-appointment vehicle was accepted, serviced and released while I was waiting I asked the service agent and he acted innocent like he didn't understand and said they should get to it any minute. After another 20 minutes passed I asked him for my keys bc two more cars had been pulled into the shop and neither was mine! It took for me to address another agent and for her to ask one of the mechanics to get me my keys so I could finally leave bc he kept dismissing me and I was about to be late for work!

I'm done with this business and do not want to deal with them anymore, but am willing to go for a guaranteed free repair bc I'm not signing any kind of work order so I can be charged after the fact again! Fool me once....Desired Settlement: I would like to be reimbursed by Nissan USA for the total cost of the rental vehicle and towing($100) to the location bc it was the recall damage that made my vehicle inoperable. In addition I need the clock spring replaced/repaired/reconnected so my airbags will actually protect me in case of a collision to prevent unnecessary injury and a possible lawsuit. I would prefer that to be done at a different location i.e. Riverhead but if they end up paying for the repair it wouldn't be fair to them so I'd rather go back to Patchogue one very last time.

Business

Response:

[redacted], I have received your complaint and I am very familiar with the situation as I am the one you originally spoke to. As I explained to you; we have no control over Nissan Usa's decision making process. You will have to speak to them about being reimbursed for your rental fees. As for the clock spring, the repair/recall we preformed was in the engine portion of the steering column, not the steering wheel where the clock spring is located. I know you were in on 8/**/15 for this issue but were unable to wait for a diagnosis. My service manager would like to invite you to make an appointment that fits your schedule so that we may look at your vehicle. Please let me know if I may assist you further, Tammy G[redacted]Nissan 112

Review: sales was a great experience, however he was unable to explain the finance portion - including rebates and aprs. Sales should have a general idea of the rebate, especially when their final "price" is based on rebates. we spent 3-4 hours with sales.

Finance guy was rushing and harsh when answering questions. At that point (after an additional hour waiting), we were tired and ready to go. All our tags, etc were off our trade in, etc. Basically, they "upped" the sticker price (realized after the fact) and added on a service warranty without explaining it. Turns out we had to call a different number to use this, which we didnt realize until after shelling out $ for an issue that happened 2 weeks later.Desired Settlement: We should be refunded the difference between the sales sticker price and the price listed on the invoice.

Also, they should train their staff correctly

Business

Response:

[redacted] upon review of your paperwork we found that you purchased a Tire and Rim Protection as well as an Extended Warranty. When you agreed to all charges you signed for the total of your purchase. At time of purchase [redacted] you received all copies . Please feel free to contact us with any questions ###-###-####.

Nissan 112 Sales Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer they provided did not excuse the "bait and switch" techniques that they are currently using in everyday practice.

Sincerely,

Review: I recently purchased a 2011 Liberty Jet. My Husband and I called the dealership after we noticed we have 2 different mirrors on the car. One silver one black. They agreed to fix the mirror to come in Friday 6/** which we did. They then said cone sat 6/** which we did and the used car mgr [redacted] saw the car and said no problem 1st thing Monday morning. On Monday 6/** I called speaking w [redacted] at 10am who said give me a couple of hours. After 8 hrs my husband called leaving a message. I then called the head mgr [redacted] who I left a message saying I would contact the Revdex.com if I did not hear from them. Within minutes I received a call from [redacted] who told me my mirror was not a priority and since I went I over his head I was not getting it. This vehicle also has wheel lock which we didn't receive a key for or a 2nd car key. I called the corporation and they told me to contact you.Desired Settlement: I need a 2nd car key, correct owners manual, matching mirror and the wheel lock key which I was told I would receive

Business

Response:

We have contact [redacted] and have made arrangements to have her come into our Service Department to resolve her issue.

Review: I will never buy from the Nissan 112 dealership again. I was a repeat customer with this dealership. I had just bought a 2013 Versa from them last year. I am a Veteran of the US Marines, and on Memorial Day of this year I was ripped off by Nissan 112. [redacted] ([redacted]), [redacted] ([redacted]) and [redacted], or [redacted]? ([redacted] - with a [redacted] poor attitude), all lied when I questioned the change in terms. I have filed a complaint with someone named [redacted] at their corporate office, and have still not heard back to this day. It's disgusting how these people can go through life with their shady behavior. Originally I was to receive 3 years at 0% interest - and instead it was sneakily changed to 6 years at 4.99% interest. The price of the vehicle also came out to $5000.00 more than originally agreed upon. I conveniently received all this new information because I went in 3 days later to check on my old trade in warranty, as they were supposed to have a check for me. I still have not received this money either. I haven't even received the peperwork on my new warranty! So, when I was there I looked at the paperwork, and noticed all the differences. When I questioned all of them about it, they each told me nobody knows anything, and I would have to deal with corporate. Are you kidding me?! What a bunch of scam artists.Desired Settlement: I should be given the agreed upon terms of 3 yrs 0% interest and the agreed upon price which was $5000.00 less. Plus I should get my old vehicles warranty refund, and the copy of the new warranty which I am still waiting for to this day.

Business

Response:

Review: Salesperson lied about final lease payment amount and told me not to bat an eye about excess mileage and damage on the car I was returning/exchanging. Upon receiving my first lease statement I was paying $40 more per month than agreed upon. Then I received over $700+ bill for the excess mileage/wear and tear I was told not to worry about. They told me they sent a check for $3000 to Nissan to take care of that payment. To my surprise, 3 months later Nissan corporate contacts me to collect $700+. Terrible experience, taken advantage of by sales and finance. Nobody should go through that.Desired Settlement: Either pay for the damages and excess mileage they said they'd take care of or take the car back and eliminate my current lease.

Business

Response:

[redacted] has spoken numerous times with [redacted] the Sales person and F&I. [redacted] has been informed that they agreed on the 5 remainder payments $279 X 5= $1395.10 plus over mileage= $615.00. Apparently there were late fees on the final payoff as well as the wear and tear final invoice. We paid agreed amount on Purchase order of $2010.10 with [redacted] signature. The additional fees that he is requesting from our copy of invoice after owner loyalty credit of $500 will be $330.87 that is [redacted]'s responsibility. We fulfilled our part of the agreement. It isn't our practice to pay a wear and tear bill on any lease after a new lease agreement has been established. The customer is responsible for that invoice of their prior lease.

[redacted] states he wasn't aware of the $40.00 increase on payment however all the paperwork that he signed and left with stated his payment/rate/term.

Please see attached documentation. If [redacted] would like to speak with us he may contact us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint ([redacted]) was not rectified. I was told by the dealer that a $3000 check would be and was sent to Nissan to cover wear and tear that was reviewed by the sales person. [redacted], the salesperson, told me to bring any end of lease liability that may come to him and it would be taken care of. This not only was not taken care of but I was strung along for 3 months until the due date of that end of lease liability and then told that I must have not heard [redacted] correctly because he wouldn't have said that.

The second issue was the lease payment being $40+ more per month than verbally agreed upon. When the finance person showed me the updated payment I stood to walk out. He then "reworked the numbers" to get to my payment. After 3 attempts we had 3 copies of the contract, in addition to the original. I believe this was by design, and once he had me feeling comfortable he had me sign one of the 4 contracts. I was swindled and was willing to accept my mistake here until they swindled me again with the end of lease liability.

If you do not believe the horrible service, you can read about similar experiences others have had:

I can send tons of links with similar experiences. Don't let them swindle you either. Be the Revdex.com.

If you would like to discuss please do not hesitate.

?

Business

Response:

As you will see on the attached documentation the consumer signed the Vehicle Lease Agreement. It clearly states on the bottom left subject to Level 1 approval by primary funding service. The consumer as you will see on attached documentation came in on a Level (Tier) 6 high rate and the office called in a favor and had consumer brought to a level (tier) 3 which helped him a great deal in rate. Consumer was told at time of purchase what was being done and why payment was higher. At that time Consumer had the choice to continue the purchase or refuse the deal and walk out. Consumer chose to purchase. Consumer received all documentation at time of purchase. As for the Disposition fee we complied with what is in writing and signed by consumer. Documents to that affect have been submitted to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Was told by the dealer that they would pay overage miles and wear and tear, "no worries." $2,000, not the $2610 shown in the document I signed and not the "up to $3000" that was stated by the salesperson, was sent. FRAUDS, plain and simple. Never again, and the Revdex.com should do what it needs to to make sure nobody else gets taken like this either.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October [redacted], 2013, I received a call from [redacted] at Nissan 112 who was calling to advise me of a special offer Nissan 112 was running. [redacted] explained how I was eligible to turn in my 2011 Nissan Altima for a 2013 of the same model for the same cost monthly, if not less, for no money down, no taxes down and no hidden fees. Prior to making the appointment to come down I went so far as to ask if Nissan 112 had a vehicle, Year, Make and Model on their lot; she assured me I would not be wasting my time coming down, as I explained a co-worker had a prior negative experience at the [redacted] location, where they agreed during a three hour negotiation, nothing down, the sales rep then took the $200 DMV fees and sat her with [redacted] who told her she needed to put $3,700 down. She declined the leasing agreement and left inconvenienced. She has still not been refunded the $200 which was requested multiple times.

After a lengthy phone conversation, I made an appointment to meet with [redacted] today, Friday October [redacted]. Myself and coworker (referenced above), went into the dealership in hopes of both of us trading in our current Nissan Leases. Upon our arrival, I was told [redacted] was not in the office and was directed to [redacted], sales representative. It was determined that the deal that [redacted] had advised me of was not possible. [redacted] then had the sales manager, [redacted], assist me. [redacted] then also told me he could not give me what I have in a 2013 for the same price if not less, as previously communicated by [redacted].

Since I have had prior business dealings with [redacted], [redacted], I asked to speak with him regarding the prior conversation with [redacted]. At this time, [redacted] told me he was not in the building. Having seen [redacted] moments prior, I asked again. [redacted] then told me, “trust me, this is my store, if I tell you someone is not here, they are not here”. I kindly responded to this by asking [redacted] to not speak with me with that tone. Moments later he stood up from the desk he was sitting behind, he aggressively slammed the paperwork and pen down, and turned to [redacted] and said “you deal with her now”. I asked [redacted] for his last name and business card in which he responded, “It is not important”. [redacted] did provide [redacted]’s last name as well as an apology and myself and my coworker left.

As a member of a corporate business team who is in direct contact with customers, I am appalled by the way I was treated by [redacted]. His lack of customer service, negative attitude and rude response to my inquiry was unecessary. I have never had such a bad experience at Nissan 112, especially from a manager representing a sales team, not to mention wasting time to come down to the dealership with hopes of securing the same deal as promised and previously communicated by [redacted]. As consumers, we feel [redacted] miscommunicated and mislead us on a deal that became “impossible” according to [redacted].Desired Settlement: Secure the deal communicated to me by [redacted].

Consumer

Response:

At this time, I have been contacted directly by Nissan 112 Sales Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I filed a formal complain with Nissan Consumer affairs, nothing was resolved and there was never any mention of my Revdex.com complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Saturday, February **, 2014 3:27 PM

Review: April **, 2015

Re: Nissan 112

January **, 2015, my wife and I bought a 2012 Quest Van the 112 Nissan Dealership. Van. When we sat with the finance man, who goes by the alias name of [redacted], to go over the financing of this vehicle, it was a very quick process and we really didn’t have the time to take in all the information in. After reviewing the “Value” Warranty coverage we were shown, as well as others, we had decided to go with the “Value” category of Finance Benefits.

After driving the car for a few days I noticed it didn't seem to be riding well. The alignment was pulling. I read that one of the recalls on this particular vehicle, were tie rods that were supposed to be torqued. I was given a Service Receipt showing that an alignment was done and the tires were balanced and no mention of the recall.

I thought that it would be in great driving condition after that and still noticed that something wasn't right with the alignment, but was told it was fine. Since we were talked into taking the Maintenance Warranty, it was now time to have routine Maintenance done. With Nissan's maintenance warranty, you can go to any authorized dealer to have the oil changed, etc. Regular maintenance. I took it in for service on January **, 2015, to [redacted], in [redacted], [redacted], **.

I was told that the car was unsafe. We needed to have the Transmission Fluid flushed for $288.00, the Stabilizer Bushings needed to be replaced for $191.44, another wheel alignment for $99.95 and the Front Control Arms replaced for $839.54, totaling $1,640.67 including tax. I also had to rent a car from the dealership for $30.00, since I had to work that day. I bought this car 93 days before taking it into to [redacted]. So after taking the time to review these contracts I see that the contract has a limited warranty of 60 days since the car had over 36,000 miles. We were also not covered by the Maintenance Warranty we purchased.

The sad thing is that after reading reviews about Nissan 112, I now realize that there are so many other people out there that have been cheated and taken advantage of beside me. From what I can see it appears that Nissan 112, is allowed to continue with their underhanded practices. My wife has left messages with no return call. We have already spent an extra $4,800.00 on Warranty Contracts that we didn't even want. We walked into Nissan 112 with a certified price of $15,995.00, and are now left paying off a loan for $28, 812.25, plus the recent repairs of $1,670.67. We have now spent over $30,000.00 for a 2012 used car. We could have bought a brand new car for that price.

We are very dissatisfied with Nissan 112 and will not recommend them to anyone! The way we were treated has shown us that these guys are no better than thugs taking advantage of anyone and everyone they can.Desired Settlement: We want a refund from Nissan 112 in the amount of $1,670.67 to cover the repairs and the car rental we had to pay to [redacted].

Business

Response:

[redacted], I have received and reviewed your complaint. First, I would like to put your mind at ease and let you know that there are no open recalls on your vehicle. As far as your charges with [redacted] you were in fact, covered for the Stabilizer Bushings and the Front control arms through the extended warranty you purchased with Custom Edge AND your maintenance (oil changes and tire rotations) is covered through Nissan for 48 months/60,000 miles (your Nissan FACTORY warranty is 36,000 miles) . Had we done the repairs, which we were never given the opportunity to do, we would have included the wheel alignment AND the rental in the work and price we would have submitted in the claim to [redacted]. I do not know why the transmission fluid needed to be flushed so I cannot comment on that. [redacted] is accepted at [redacted] and I do not know why they charged you for all of these services but, that is something you need to ask them. I strongly suggest you speak to them about reimbursing you for all of your charges. Please call me if you have any further questions or concerns, please contact me. [redacted]Nissan 112

Review: This was an unauthorized repair as well as a result in having placed a crack in my rear bumper under the vehicle. I also have paper work showing they have installed two parts which they stated they did not know which the one I brought in was and I went in the show room and showed them the one also on the back floor on that model and they stated they installed both of these clamp like pieces ??? 1 of these parts was not even mine. When I got my car back one seat was all the way up and one all the way back and had dirt marks on inside of car also when I got home to wash the vehicle there was a crack when I pushed on it paint fell was coming off the crack I had just washed the vehicle two days prior and did not drive in between the two days due to this vehicle is not my primary car and only has 3800 miles on it .Desired Settlement: I would like my bumper replaced and also would like to know where they installed this supposedly extra part that was theres? Thank you.

Business

Response:

[redacted], I have received your complaint and have spoken to my service manager. When you brought you car in Monday for an oil change you also presented us with a piece you found in the back of your car. Once you brought us an identical piece that you found in a car on the showroom floor, we identified it as a seat track cover. We installed the one you gave us and kept the other one to return to the showroom car (as explained to you by the service adviser). This may have been why your seat was moved. You mentioned the damage on the very bottom of your bumper during your service appointment with us and we explained that this was most likely caused by another vehicle in a parking lot or somewhere else the vehicle was parked. We use undercarriage lifts, not a standard car jack so the damage on your bumper was not caused by our lift as you stated to the service manager. If I can help you in any other way, please feel free to contact me. Thank you, [redacted]