Nissan 112 Sales Corp.

Review: I had a few issues with the sale but they were taken care of .

They added on an extra thousand at signing because they told

me it was for the certified pre owned car.

I was told to expect a packet in the mail with all the

documentation for the certified pre owned , after

5 weeks I decided to call Nissan's main number

directly and find out about the certified documentation.

At which time I spoke to Melodie who told me Maam

you do not own a certified vehicle I asked her to make sure

once more and she said this vehicle you purchased is not certified.Desired Settlement: I would like my vehicle certified with the documentation from Nissan main division directly

I want to know my car is in the computer system as certified pre owned

or

give me a car that is comparable that's certified

or have them pay for an extended warranty

I believe they wanted to charge me 1999.00

for that.

Business

Response:

Dear [redacted], I do apologize for the confusion but, I was just told that you spoke to the [redacted], Gene D'Amico, yesterday and he informed you that your vehicle is most definitely certified and that you can come in and pick up your paperwork at any time. I do hope this clears things up for you so that you can enjoy your new car!Please feel free to contact me for any questions or concerns. Thank you, Tammy G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke to both Gene and Tammy on the phone they were hostile to me and Tammy yelled at me and hung the phone up on me when I was speaking civil to her and I did not yell at her.this company has lied to me from day 1, if they have my paperwork I told them to mail it to me lets see if I receive the correct paper work , certified paperwork should be given to the customer at time of purchase and signed by thedealer and the customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The paper work that was sent to me has all the wrong information misspelled and missing informationI want the paper work sent back to me corrected also send me the service records on the vehicle that shows the 160 point certificationI did my own car fax report and it states the car was not sold on June * as a certified vehiclebut it states it was resold to me on July **after I made my complaint it states car sold as a cop just goes to show the dishonesty. And No matter what you stateMy behavior to you on the phone was totally acceptable while yours was not .I will not give up till This is cleared up .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], The misspellings on the paperwork will be fixed but, rest assured, you car IS certified as none of the errors were made on the vehicle information. The paperwork for the multi point inspection is the certification paper that you have. You ONLY get that paper when the inspection has been done so, you are already in possession of that. I have been in my position for quite some time and you are the first person I have ever ended a conversation with. There were 4 other people in my office during our conversation and they all had their mouths ajar because they could hear you even tho the phone was to my ear. The ONLY issue left to be cleared up is the misspelling and that will be taken care of and mailed to you. (Please be patient as this may take a few business days.) That being said, I do wish you luck with your car and I am sorry that it got to this point. Had you come pick up your certification paperwork when Gene asked you to this could have all been avoided and you would not be frustrated but instead, have been enjoying your vehicle in this beautiful weather.We are considering this matter settled so please keep an eye out for the corrections in your mailbox. Thank you, Tammy G[redacted]

Review: My husband and I leased a new 2013 Nissan Altima from the dealer. We turned into [redacted], [redacted], a 2011 Toyota Camry. Nissan 112 took over the last two lease payments due. [redacted] gave us a mileage statement of 34577 on September **, 2013 when he took possession of the car. He also walked around the car and inspected it for damage, but did not give us a written report. No damage was noted. I received a letter from Toyota that the Toyota was returned to Sunrise Toyota on October **, 2013 with 34615 miles and 2 large scratches, one on the front bumper and one on the door. The damage cost was $556.98. An additional 38 miles was put on the Toyota from September **, 2013 to October **, 2013. The mileage from dealer to dealer is 11 miles. That means that Nissan 112 drove the car 27 miles and I believe caused the damage to the car. I contacted Toyota and they agreed to cut the damage cost by 50% to $275.63. Nissan refuses to pay for the damage. I also contacted Nissan Motor Corporation and lodged a complaint against the dealer.Desired Settlement: I would like Nissan 112 to take responsibility for the extra mileage and damage to the car and pay for the damages.

Business

Response:

Monday, February **, 2014 7:58 PM

[redacted] came into the dealership today and received a check for the amount in dispute.

Review: On November **, 2013, I traded in my 2005 Chevy Suburban for a 2010 Nissan Sentra with salesman [redacted]. All paperwork (contracts, etc.) were signed with the [redacted], [redacted]. I was told that they must keep my license plates from the Suburban and I was to drive around with the dealer plates on the Sentra until the Suburban was paid off and title was in their possession. At that time, the registration would be transferred over from the Suburban to the Sentra. The contract I signed was for a payment of $399.37 for 72 months beginning on 1/**/14. I was told I would receive a phone call in a few days or so when they would like me to bring the Sentra back so they can take dealer plates off and transfer the Suburban plates to the Sentra. I was given a hand shake and congratulations on the purchase of the 2010 Sentra, the deal was final, and I drove away! Well, a week later I received my payment schedule from IntelliPayment Biweekly Plan Processing Center (bank who approved my loan was Contour Financial, I suppose Intellipayment is a third party in this deal) showing I owe them $401.32 on 12/**/2013 and then Biweekly Withdrawals Starting on 1/**/2014 in the amount of $201.64. None of this made sense as my contract with Nissan 112 that I agreed to states my first payment of $399.37 is due 1/**/2014 and nothing of the sorts of bi-weekly payments that must be automatically withdrawn from my bank account every other week. This was my first complaint as the information I signed and agreed to were not matching what the bank sent me. My second complaint is that I then receive and phone call from my bank CFEFCU on 12/**/2013 that my Suburban is financed through asking why I am two months behind on my payments and that my Suburban will be put in repo status as a result. I responded that I did not make the October payment because I was in the process of trading the Suburban in and that the dealership has been in possession of the Suburban since 11/**/2013 therefore November's payment was not made by me since I do not own the Suburban anymore and the dealership was to be paying off the loan. The same day 12/**/2013, I receive a phone call from [redacted], the [redacted] at Nissan 112 saying he has bad news. He says Contour Bank has backed out of the deal and has decided not to approve me because they do not accept child support/maintenance as income. They want me to have a co-signer. I said I do not have a co-signer. He said option 2 would be paying $100 additional each month because he has me approved with a different bank. I said I cannot do either (I have no one to co-sign and cannot afford a monthly payment of roughly $500 for a 2010 Nissan Sentra). Final option was to return the Sentra and take my Suburban back as the deal has been voided with Contour Financial and Intellipayment. [redacted] said he was going on vacation and that the other [redacted] would be in contact with me to set up the next step. I questioned several times to both [redacted] ([redacted]) and [redacted] ([redacted]) how a bank can change their minds weeks later and decide to suddenly not approve someone while I have already signed the contract and been driving the Sentra now for weeks! I got nowhere and given a bunch of sorry it didn't work out. On 11/**/2013 after not hearing from anyone from Nissan 112 for days, I reach out and ask what the next step in this process is. They said being that I cannot agree to either recent option given to me I need to return the Sentra. We schedule the following day for vehicle swap. On 11/**/2013, I arrive at Nissan 112 with the Sentra and have to wait over an hour for them to get my Suburban to me. In the meantime, I take advantage of the time waiting and request to speak to [redacted] ([redacted]). I request a letter stating I am not responsible/liable for anything within this deal and that all cancelations of trade in have been voided with no penalties etc. as this was the dealership and banks choice and decision weeks after the trade in to request the deal be canceled. He did not want to provide me with any written words and tried to verbally reassure me I was clear of all responsibilities and that it was Contour Bank who voided the deal not them. After numerous more requests from me for something in writing I receive an envelope with the words "The transaction between [redacted] and Nissan 112 has been voided with Contour Financial and Intellipayment. Miles on car 16413 on return" included was his signature and date. I said this has nothing in it that I requested, he said it good and unless I robbed a bank or got into an accident with the Sentra than why am I so worried about them coming after me, and it’s just a voided contract as if nothing was ever done. Then he tells me that in all reality the deal was never 100% because I didn't sign the 2nd set of paperwork finalizing the payment. I said WHAT, there was no mention of a 2nd set of paperwork to sign. I was still not happy as I am feeling taken advantage of, scammed, and helpless! Not what a single mother of three who can barely provide financially needs to go through especially days from Christmas. I request the actually [redacted] of the dealership at this point. I greet him and explain what the dealership has put me through for weeks now and how shady and scammy this whole thing was. He continues to just barely listen as he continuously cuts me off in mid-sentence, He calls [redacted] ([redacted]) in to get his side and when he does he asks me what my problem is being it is what it is, the bank decided not to approve me weeks after the deal is done and I cannot accept the options [redacted] has given me (co-signer and increase in monthly payment) therefore the last option is the cancel the whole thing and give me my Suburban back! Devastated and stressed beyond belief at how this whole scam has progressed I finally just request my keys and want to leave knowing that I am steps away from reporting them to the Revdex.com. I finally receive my keys are drive away extremely anger still. As I am almost home I notice BOTH stickers are missing from the windshield (inspection and registration). Now knowing I am driving illegally at the moment I make it home and call [redacted] to inform him. He says well the stickers were removed because that is protocol when they put the car for sale on their lot. I said well if the deal was not 100% then why would you even put the Suburban on the lot for sale? After further discussion, I request Nissan 112 pay for my replacement registration sticker and inspection sticker. He agrees, says come in tomorrow and we will take care of it all. The following day I leave work early, call CFEFCU to make the October payment that was not made of $387.50 and my account was flagged therefore I could not make it except via phone at this point. After much inconvenience, I head to DMV and explain my reason for needing a new sticker. After explaining my situation I was told I was the second person that week to complain about Nissan 112 and how illegal it is to allow us to drive under dealer tags (mine at this point being 4 weeks and 3 days already). She said it was illegal and the entire deal beyond that seems illegal and fishy. She gives me DVM Complaint Paperwork and tells me to report them and have a full investigation done on them. At this time, it is too late to go to get my inspection sticker from Nissan 112 so I head home and schedule to leave work early again the next day to get my inspection sticker. Yet another day, driving around at risk without an inspection sticker! On 11/**/2013 I leave work early and head over to Nissan 112. Greeted by [redacted] at the front he takes the keys to the Suburban back to service department and tells them I need the inspection sticker right away because by accident they took it off and threw it out so I need a replacement. I explain I am not responsible for any charges she calls the [redacted] over and he agrees and says the dealership will take care of all costs. I remind them ([redacted] and [redacted]) of the $3.00 registration fee they need to also reimburse me for and I get the rolling of the eyes and sarcasm attitude as they both just walk away from me. At this point I sit in the waiting room for 2.5 hours wondering why this is taking so long and scrambling around on the phone trying to find someone to pick up my son from the bus stop since now I am stranded at the dealership. I am finally waved on by some guy in the service department to follow him into an office. Upon sitting down he states he is sorry but cannot give me an inspection sticker. I was ready to cry my eyes out as I couldn’t imagine this situation getting any worse. So now he proceeds to tell me there is about $500 worth of repairs that will be my responsibility before clearing inspection! I said HELLO, you TOOK my inspection sticker that was ON my window already! I was under the impression you were just slapping a new inspection sticker on to replace the one that was already there! Now I have sat here for 2.5 hours and you want me to pay you $500 to fix what fails your inspection. I don’t have $500!!!!!!!!!! None of this was my fault and now I am beyond inconvenienced and driving an unsafe vehicle as he put it now and on top of it illegally with no inspection sticker! I have three children that ride in my car! I have to get to work and back! The weather has been horrible with the rain, sleet, snow, and ice! I cannot be at risk myself on the roads not to mention put my three children at risk in harm’s way as well! He then offers to flatbed my Suburban to my house or my mechanic. I remind him I have no money to pay $500 for repairs! I need a vehicle to drive to work and back and for my children! I demand my keys and drive away! Now I am contacting anyone who can help!!!!!!!! I am left helpless at this point and my children and I continue to drive on the horrible road conditions in an unsafe vehicle with no inspection sticker.Desired Settlement: At this point, I feel Nissan 112 owes me the cost of the duplicate registration sticker of $3.00. To cover the cost of all the repairs that failed inspection in order to pass inspection including the price of inspection sticker. (I do not wish for Nissan 112 to do any of these services on my Suburban and request all work to be done by my mechanic yet paid directly to my mechanic from Nissan 112). I also request Nissan 112 be held responsible for both October, November, and December Suburban payments of $387.50 each month (total $1,162.50) since I did not expect to make such payments due to the trade in that should have never been voided. Some type of reimbursement For the heavy inconvenience Nissan 112 has put me through and all the numerous hours I spent driving back and forth from Nissan 112, to home, to DMV, etc. (mileage, gas, and time off from work) I may even have to add in the cost of a shrink at this point!

Consumer

Response:

At this time, I have not been contacted by Nissan 112 Sales Corp. regarding complaint ID [redacted].

Sincerely,

Business

Response:

After careful review of our records and speaking with parties involved we have concluded that the Dealership followed proper procedure. Unfortunately, the customer failed the requirements for funding from Condor Bank and when offered an approval from another Bank chose not to take the deal. As procedure we require that our vehicle be returned and the vehicle of trade be returned to the customer. Once again, we apologize for the negative experience, however, there is nothing else we could do for [redacted].

Review: I bought a car Nissan Pathfinder 2014 hybrid and the tires [redacted] are worn out , the car only has 17.000 miles and I told the dealer if they can take care of it, they said "WE DO NOT WARRANTY THE TIRES" They suggested to call [redacted].

In the mind time on the booklet from Nissan Warranty information says" WHEN 25% OR LESS OF THE ORIGINAL USABLE TREAD OF A RADIAL TIRE HAS BEEN WORN, THE TIRE WILL BE REPLACE WITH A NEW [redacted] TIRE FREE OF CHARGES INCLUDING MOUNTING AND BALANCING".

I called [redacted] and They said go to a [redacted] dealer, I went and because there is a lot paper work involve they told me the tires can last a couple more months.

My point is the car is only 1 year old 17.000 miles and the tires look like they are 3 years old, and NOBODY wants to take care of it. the car is more then 600.000 dollars I was inspecting the tires to last more. for a 60.000 dollars car.

Hopping this will be taking care of.

Sincerely

[redacted]Desired Settlement: Exchange

Business

Response:

Dear [redacted], I do apologize for the inconvenience but when you purchased the vehicle from us the tires did pass [redacted] Inspection. Typically, on an SUV the tires life expectancy is between 18,000 and 23,000 miles, if properly maintained with rotations. If there was a warranty issue with [redacted] then unfortunately, you do have to go through a [redacted] authorized dealer. Again, I am sorry for your inconvenience and I wish you luck. Thank you, [redacted]Nissan 112

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ So, if the life on the tires is 17.000 to 23.0000 why the book says something different. You should put better tires on the suv's. I had a ford Suv with [redacted] tires and I bought new also and it last me 4 years. The quality on the tires are not acceptable for a fully loaded car that cost 63.000 dollars from NISAN.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I WAS MISLEAD, MY FATHER DOES'NT READ ENGLISH. I WAS TOLD I WOULD BE PAYING $ 286.00 AMONTH FOR A CAR, IN WHICH IM PAYING $ 451.54 AMONTH. I WAS TOLD I WILL BE PAYING $18,000 WITH TAXES INCLUDED, AND IM ACTUALLY PAYING $28,000.00. I ALSO GAVE THE GENTLEMAN CASH FOR INSURANCE, HE DID NOT GIVE ME A RECEPIT. HE TOLD ME MY INSURANCE WAS GIECO, I THEN RECIEVED A PACKET FROM PROGESSIVE, I CALLED HIM, HE TOLD ME TO IGNORE IT, DON'T PAY IT, ITS WRONG, AND I LISTENED, TO HIM.. HE SWITCHED THE STORY OVER AND OVER AGAIN, NOW HE SAYS MY INSURANCE IS PROGRESSIVE. HE TOLD ME I WOULD PAY $86 A MONTH FOR INSURANCE, THAT HE HAD A HOOK UP, WITH HIS BROTHER WHO IS A MANAGER FOR [redacted]. AND IT WAS A LIE. I BEEN CALLING HIM ASKING FOR HELP, AND HE MADE ME FEEL BAD SAYING HE HAD [redacted], SO I WORKED WITH HIM AND WAITED ASKING EVERYDAY FOR HELP, I HAVE PROOF OF TEXT MESSAGES. THEN HE SAID I HAD TO WAIT HIS WIFE HAD SURGERY HE WAS OUT. THEN HE SAYS HIS SON IS SICK, HE ALSO HAD SURGERY. HE LIED SO MUCH... NOW IM GETTING A BILL OF $500.00 CAR INSURANCE. I AM A SINGLE MOTHER, I CAN AFFORD THIS, EVERYTHING HE SAID WAS A LIE, AND NO MANAGER IS HELPING ME. I SPOKE TO TWO MANAGERS DOMINICK AND JIM, SEVERAL TIMES, AND NO ONE SEEMS TO CARE. I HAVE NO INSURANCE ON THE VECHICLE STILL. ALSO MY FATHER WAS SUPPOSE TO ONLY BE A CO SIGNER, I WAS PURCHASING THE CAR, BUT I NEVER SIGNED ANYTHING. MY FATHER SIGNED AND HE DOESNT READ ENGLISH, WHEN I ASKED IF I HAD TO SIGN, HE SPOKE TO ME IN SPANISH AND SAID DON'T OPEN YOUR MOUTH, BECAUSE MY BOSS, WILL KNOW I BASICUALY AM GIVING YOU THE CAR AS A GIFT. HE DIDNT LET ME LOOK AT ANYTHING, HE KEPT TELLING ME, JUST TRUST ME, IM SPANISH LIKE YOU. WE LOOK OUT FOR EACHOTHER.. I TIRED GETTING HELP, MY MOTHER TIRED, MY STEP MOTHER DID, AND ALSO MY FATHER, NO ONE IS FIXING THE PROBLEMS.Desired Settlement: I WANT A REFUND, OR THE PRICES THAT WERE GIVEN TO ME, AND OFF OF MY FATHER'S NAME

Business

Response:

[redacted], I do apologize that you are not happy with your experience here at Nissan 112. I see that refundable extra warranties were purchased. If you would like to cancel this warranty, which will be prorated, please have your father stop in and fill out the paperwork.Thank you, Tammy G[redacted]Internet/BDC DirectorRiverhead HyundaiRiverhead Nissan

Review: the finance services, are liars, cheaters peoples, their still your money..... their tell u 5 year payment, and their give you, 7 year payment,Desired Settlement: Explanation of charges, refinance, the truck, now they can't do that

Consumer

Response:

At this time, I have been contacted directly by Nissan 112 Sales Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I don't have any resolution from them, I'm the same from the beginning. Now, they say they can not re finance more, there on the Nissan corporation, so I don't know what to do, because I have large payments and I have big rate interest.Can your please tell me some advice what can I do with my cituacion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],I have left numerous messages for you at telephone number you provided and have not received a return call. We are not able to assist you with any of your concerns if there is no communication. Please feel free to contact me at ###-###-####. If its a matter of language barrier I am able to speak with you in Spanish. Respectfully,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]hello, I just writing to you, because, the dealer are a [redacted], because there big solution was to give me just a 0.48% off on annual percentage rate, they didn't do what they were suppose to do they say they were going to give me a better price and they didn't do nothing. instead they add me more payments.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a used 2010 Nissan pathfinder from Nissan 112 on May **, 2013. I had shopped around and they agreed to honor the sales price another Nissan dealer had on the same truck with approximately the same mileage ($18,500). At the time I had no down payment since my previous vehicle was in a wreck and wasn't expecting to have to buy a vehicle. This was made out to be no problem. [redacted] in financing was going to help get me into this vehicle. OK. As I did not have perfect credit, the interest rate was high. [redacted] said I HAD to purchase a warranty since the vehicle was fully financed. I am ok with purchasing a warranty. Somehow this vehicle sales price came out to be over $26,000. This is more than the vehicle is worth. I looked over my paperwork that night and saw such a crazy amount. I went back the next afternoon because there must have been some kind of error., almost $8,000 more than I wanted to pay. No wonder my monthly payments were so high. I sat with [redacted] and he explained that since I had less than perfect credit (Somewhere mid 600) I had to buy down the interest so the payments were manageable. I didn't really understand but he bullied me into thinking that was correct and I just wasn't smart enough to get it. I left. Well I have now just refinanced my same 10.86 interest auto loan (the one where Nissan had to buy down to that interest rate) through my personal bank and have a 3.03% interest rate and a 3 month shorter loan period. When I told my bank how [redacted] said I had to "buy down the interest on the loan" they made a weird face and said they had never heard of that on a car loan and it seemed strange.Desired Settlement: I would like Revdex.com to check into this as I believe I am owed a refund of a few thousand dollars. There is no way an $18,500 car with tax title and tags plus a $2500 extended warranty cost me over $26,000.

Business

Response:

Dear [redacted]

Upon our review of paperwork we see that it's been almost a year since you purchased your vehicle from Nissan 112. In speaking with the F&I Rep that is no longer here who processed your paperwork; we conclude that the F&I Rep may have suggested that you purchase a Warranty to fully protect the vehicle for the term of your loan.

If you would like to cancel your Warranty and receive a refund which will be on a prorated basis. Please feel free to contact me at ###-###-####. I will be able to make an appointment for you to come in and sign the cancellation paperwork and expedite the process for you.

Our goal is to have 100% satisfaction with our customers.

Respectfully,

Nissan 112 Sales Corp

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not concerned with the cost of the warranty, I am concerned over the amount of money the vehicle cost due to having to "buy up" the loan. An $18500 vehicle plus tax plus a $2,500 or so warranty does not equal over $26,000.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

I will be happy to make an appointment for you to come in and go over the paperwork with one of our Finance Officers. We are willing to work with you to resolve any concerns you may have. Please contact me at ###-###-####.

Respectfully,

Nissan 112 Sales Corp

###-###-####

Review: On June *, 2014 I went in to Nissan 112, with the intentions of purchasing a car, I placed a deposit on a 2011 Jeep liberty 4wd sport of $100 dollars.

On June **, 2011, I went in to Nissan 112 an presented my copy of receipt and requested a refund due to a family member giving me a car at no charge. I was informed I would have to wait one week until a refund was mailed to me.

it is now June ** 2014, with no refund, no response from Nissan 112. My Receipt # is [redacted] the sales person was [redacted] and I paid in cash.Desired Settlement: dealers should not be allowed to make consumers to wait for refunds, especially when consumers use cash. I have purchased 3 cars in the past from this dealer, I don't think I will be doing any more business with them after this problem.

Business

Response:

Dear [redacted],

We apologize for the delay in the refund on the $100.00 Deposit. Although it is not an excuse, we were in the process of changing database systems and there have been some delays in processing paperwork. I have currently left you a message on both of your contact numbers and would like to confirm that a check has been issued in your name. Please contact me at your earliest convenience so we may resolve your issue.

Again, we apologize for the delay.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a used vehicle from Nissan 112. The agreed upon price was $22,500. When signing the papers, the price became $23,844. When asked about the discrepancy, we were told it was taxes and fees. When we got to finance, the price jumped to $26,148. When asked about the price, I was told that a fee of $995 and one for $349 was standard. I asked what it was for and they said it was pre-printed on their form from NY state. It was listed as an UCMR and an administration fee, respectively. When I got home and tried to look up what UCMR stood for, I found it was a bogus charge. NY state has no such charge. I found out through reading similar complaints that the charge was a used car maintenance fee. I was also charged an additional administration fee of $75 dollars. Had we been told of the extra $1,344 charge, we would not have bought the car. When I returned to the dealership to question the charges, they would not tell me what the charges were for. My husband called later that night and left 3 messages for the finance department and they did not call him back. My husband called the man who sold us the car and he said he would have someone call us. Two days later after a few more messages they finally called us back. When my husband questioned the charges, they said they would not waive the fee. These are deceptive practices.Desired Settlement: I would like the fees waived and a new finance agreement drawn up.

Business

Response:

[redacted] & [redacted] upon our internal review of your file we decided to give you a refund. We would like to apologize for your unhappy experience with our Finance Department. We appreciate your business and would like to assure you that we are in the process of making changes. Thank you again for your business you are a valuable customer to our Nissan 112 family.

Review: I am writing this letter to file a formal complaint against Nissan 112 located at [redacted] ([redacted]), [redacted].

On March **, 2013 I purchased the above mentioned vehicle from this dealer. Prior to signing documents I specified that the vehicle I want needed to have the following accessories: Leather seats, remote control, fog lights, hood protector, splash guards, window rain guards and roof cross bars. The sale person ([redacted]), the [redacted] and I agreed that because the vehicle Nissan 112 had, did not come with these accessories, I had to return the car on a later date to have them installed (remote starter, leather seats and fog lights). The rest of the accessories, I will have to install them myself or pay Nissan to have them installed. Few days later I did return and had the above mentioned items installed.

On January **, 2014 I brought my car to the dealership for and oil change and to have the defrost mode checked because the heating/blower was not working properly. The oil change was performed but not the heating/blower issue because it was Saturday and it was going to take longer, the issue seems to be an electrical problem (cause by the installation of the remote starter or fog lights), therefore, I agreed to bring it back in the future.

On April **, 2014 I brought the car again for a oil change and mentioned the fact that now the air conditioner was not working properly, once again because it was a Saturday and it seems to be an electrical issue, I agreed to schedule an appointment for April **, 2014.

On April **, 2014, I left my car to have the air conditioner fixed. Later on the day, I was contacted by the service department (spoke to [redacted]) who stated that the problem with my car was, that whoever installed my aftermarket fog lights, leather seats and remote started had done some electrical damage. I explained to [redacted] that all the parts were installed by Nissan 112 and was puzzled by the fact that he stated that there was no record of my car ever been serviced for these accessories at Nissan 112 and that the accessories were not genuine Nissan accessories but after market accessories.

In the afternoon, I picked up my car and spoke to [redacted] ([redacted]) whom once again validated [redacted]'s statement that no record existed of my car ever been services for the above mentioned accessories and she promised to find out what had happened. Couple of days later she did contacted and informed me that she had arrange an meeting with the used cars service [redacted] -[redacted].

On April [redacted] 2014 I did meet with [redacted], I explained to him that I was disappointed that Nissan 112 had violated my trust and unknown to me had installed accessories that were not genuine Nissan accessories (I share my concerns about the accessories they had installed in my car had done some electrical damage. In addition, the fog lights were not Nissan genuine parts and were of poor quality, the leather seats that were installed were coming apart but also more importantly, why were no record in the system about the work that was done in the Nissan 112's service computer). I explained to him that I was a loyal customer who had purchased three Nissan cars going back to the year 2000 and had recommended friends who have also purchased cars from Nissan 112. [redacted] was a bit rude and condescending stating "why has taken you a year to complain about these issues and that he was only willing to fix the leather seats". I answered very simple "because my loyalty and trust in Nissan 112" I trusted Nissan 112 to installed genuine parts and that I would had never questioned or known unless the issue of the air conditioner/heating had come to surface". [redacted]'s remarks were, "How do I know you did not take the fog lights out and had them replace somewhere else". I further explained to him that had I known or had the sales person explained prior of signing and delivering of my car that after market accessories were going to be installed, I would had never agreed. [redacted] then had the audacity to state "well I was not there, see you sign to have accessories installed after the car was delivered".Desired Settlement: I am respectfully requesting that Nissan replace my leather seats and fog lights with genuine Nissan parts.

Business

Response:

When completing the transaction the Consumer and Sales agreed on the installation of Leather and fog lights after delivery of Vehicle on March **, 2013. We complied with the agreement by subletting the installation of products to a sublet vendor. The subletting vendor guarantees the products. Consumer as requested needs to make an appointment with our Service Department and we will have vendor make the necessary repairs. Consumer may reach me with any questions.

Respectfully,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I purchased the car, it was agreed that the missing parts were to be Nissan original not after market parts. I need Nissan 112 to install original parts that were supposed to come with the car, the parts that were install are not Nissan originals and are of poor quality. The leather seats are coming apart and the fog lights are not as intense as the Nissan original are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke today (May **, 2014) with [redacted], I stated " I will accept the fog lights replacement for the original Nisan fog lights (which needs to include brackets and harness) with no labor charges. However, Nissan 112 needs to also replace the after market leather seats or repair them; in addition, extend the leather seats' warranty to 6 years or 72,000 miles". [redacted] stated that she will get back to me by Monday, May **, 2014 with an answer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The Consumer has been informed that we will cover the cost of the Nissan product Fog Lights to replace the aftermarket fog lights We will honor the Warranty on the seats as stated 3 years / 36,000 miles but they will not be Nissan. Our vendor will honor the Warranty as Nissan does on the leather. As I explained to Consumer on today's telephone conversation, we will not extend the Warranty on the vendor's installed leather to Consumer's request of 6 years / 72,000 miles term of his loan due to the fact that the Vendor is honoring the Warranty on leather for the same term Nissan does.

At this time, Consumer advised me that offer will not be accepted because this Warranty on the leather is not Nissan installed leather. Consumer also informed me that he will have to think about the installation of the Fog Lights. There is nothing more that we can do to resolve the issue other than what we have offered to Consumer.

Should consumer agree to the offer, he may call me and I will make the necessary arrangements to have the replacement of fog lights installed.

Respectfully,

Review: I recently bought a vehicle (Nissan, pathfinder, 2013) from Nissan 112. The price that was negotiated with the salesman it wasn’t the price in the purchase agreement sheet. I trusted them and the Nissan dealer but I guess that was a mistake. Nissan 112 over charged me about $12,000 dollars more than my car worth. The car was sold to me $27,750 dollars and paperwork is saying $39,188 dollars. I went to the dealer to correct the amount that was over charged and they are giving me excuses after excuses and try to avoid me. First they are telling me ([redacted]) that it’s because I bought warranty and the Maintenance service that’s why my price went up. I told him to cancel the warranty and the Maintenance if it’s cost me $12,000 dollars. So he cancels the warranty and told me to wait 4 to 6 weeks than you will see the credit in your account (Nissan Motor Acceptance Corporation). I waited 8 weeks nothing was credited back to my account. So I went back to the dealer and talk to the [redacted] and he said he will look in to it, and then few days later I got only $2,100 dollars back. Then I went back again and said where is the 12k that was told when I cancel the warranty’s I will get my money back that was over charged, why is only $2,100 why not $12k that I was told before and where is the rest on my money to [redacted]. Than he is telling me you’re Warranty and the Maintenance cost about $5,000 dollars not $12K and we only canceled the Warranty and that cost about $2,500 not $12K. So I asked the [redacted] how do I get the rest of my money back. Then he’s telling me that “whatever we sold 6 months ago now we can’t go back, past is passed“. So asked what can you do for me because I can’t afford to pay that 12k dollars, than he’s offering me only $1,500 with maintenance for 5 years and said “I don’t want you to come back here anymore”. I didn’t take the offer because it wasn’t close to what the over charged me.Desired Settlement: Want Nissan 112 to refund a check to Nissan Motor Acceptance Corporation that was over charged.

Business

Response:

currently pulling file and will research with parties involved and will respond to complaint within the timely manner.

Business

Response:

[redacted] met with our [redacted] last week and signed cancellation forms and received a refund to settle his account.

Review: On Saturday, 5/**/15, my husband, son, and I, went to 112 Nissan in Patchogue with a voucher from [redacted] to inquire about purchasing a vehicle at Nissan 112 that was advertised on their website. It was for a White 2012 Mazda Hatchback. I met with the Sales Rep, [redacted] who took our information and immediately took a deposit of $200 which he said was for registration and plates, and if we did not purchase a vehicle, it would be refunded. We agreed on the price advertised on the website of $8,999.95, but they said the car was not currently at the dealership, but that it would be there Monday or Tuesday at the latest, and offered us a loaner car, which we declined. They took our personal information and ran our credit, and then sent us to financing. The [redacted] told us that our monthly payment would be more a less $260.00 a month, and if anything, only pennies difference. He never gave us a final sales receipt or told us exactly how much the total sale price with tax and financing would be. Instead [redacted] sent us directly to the [redacted] and they called our insurance company, [redacted], who added the vehicle to our policy. When finished, [redacted] said that we would be able to pick up the car on Monday or Tuesday at the latest. I tried calling back on Sunday, 5/**/15 to find out the total price of the vehicle with taxes and financing, but could not reach him or the [redacted]. I called [redacted] on Monday, 5/**/15 and he said the car was not ready it was still being detailed and cleaned. I asked once again for the total price of the vehicle with tax and financing and he still did not know, but put me on hold and said it would probably be about $11,200, but that he was not sure, and that I would find out from the [redacted] when I came in once the car was ready. I was starting to get suspicious and wondered if the car existed, or if they were trying to bait and switch me, or overcharge me. [redacted] then said the car should be ready Tuesday, May [redacted] 2015. I called back on Tuesday trying to reach him and kept getting the run around and was told he was busy with another customer. I called back again and finally he picked up and told me that the car should be delivered today and that he would call me and that someone would come and pick me up at my home, so I waited. When it was about 6:30pm, I tried calling the store, but kept getting switched around, then the call was dropped, and when I called back several times more, put on long holds with dead air. When I called again I was repeatedly told that [redacted] was with another customer. It was getting so late and I became very frustrated with the process. I finally said I wanted to speak with a [redacted], to which the person on the other line, said "Your vehicle won't be ready until tomorrow, Wednesday", May **, 2015, and then once again put me on a long hold waiting for the [redacted] who was on that night, and the call was dropped once again. When I called back for the last time, I got the [redacted] who I immediately told, as I was very annoyed by this time, that I wanted to cancel the deal and I explained why, and that I wanted my $200 down payment refunded immediately, and any paperwork I signed, mailed to my home. He said I would have to come back in to get any paperwork I signed, and that I would have to call back tomorrow, Wednesday, 5/**, 2015, to ask for a refund since, according to him, the girl had already left. I called back on Wednesday about 4 times and left several messages for [redacted] in Accounting, who never called me back. I tried several more times on Thursday, May **, 2015, and insisted on speaking to her live. I held for [redacted] and she asked for my credit card and said that they would be refunding my $200.00. I am now waiting for my refund.

I had a bad experience with 112 Nissan in Patchogue. I found the dealership to be misleading with false advertisements, dishonest, and not trustworthy. The customer service was horrible, the [redacted] incompetent, and the Sales Rep who started off very nice, unprofessional as he became distant and never contacted me back even after several messages left. I would not recommend this dealership to any of my friends or family, and in my opinion, they all need to be retrained.Desired Settlement: Refund. I would like any and all paperwork I signed or that was obtained on me and my husband, mailed to my home, and then shredded for privacy. I do not wish them to have any of our personal information kept in their files.

Business

Response:

[redacted] I do apologize for your unhappiness with us and I have spoken to [redacted], [redacted] and [redacted]. [redacted] and [redacted] state that they informed you on Saturday the [redacted] that the Mazda would not be ready for a few days. They both claim that you were not given a definitive date as we did not have one. We did offer you a loaner car BECAUSE of the fact of not knowing when we could deliver you the Mazda. You did call here many times and were informed that the car was not ready yet several times. I do apologize for the misunderstanding but, [redacted] did refund your credit card yesterday, May **, 2015. If you would like to pick up your signed paperwork, you are welcome to stop in at your earliest convenience, we cannot send these documents through the mail. If it is easier for you, I can shred these documents myself. My apologies again,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today is Tuesday, 5/**/2015, and I still have not received my refund of $200, which according to 112Nissan, would be refunded on 5/**/15. What is the holdup? When theyrequested the down payment from me they demanded it right away. Now thatI want my refund, I am still left waiting. This seems typical of thisdealership. Everything seems to run at their own pace, and very disorganized, and the customer loses.As far as the purchase of the Mazda, (which I never even had the chance to see), I still feel I was misled and strung along as the car went from possiblybeing ready on Monday, to they will come and pick me up at my house on Tuesdayevening (which I waited until about 7pm and had to call the dealership myself),to it should be ready on Wednesday, and the Salesman, [redacted], who promised me all this, was all of sudden unavailable to speak with me because he was with another customer. This was unacceptable and thelevel of trust was completely lost, and I still was not told the price of the vehicle withtaxes and finance. On top of everything, the customer service was the worst.I would like 112 Nissan to send me my $200 refund immediately, and please make sure theyshred all of the paperwork with me and my husband's name on it. I do noteven want to aggravate myself by stepping foot in that dealership.Thank you,

In order for the Revdex.com to appropriately process your response, +you MUST answer the question above.

Sincerely,

Business

Response:

[redacted], Your refund was processed by us on May [redacted] as I stated in the last response. It would depend on YOUR financial intuition's processing time, and Monday was a holiday. If you would like your refund to be processed immediately you would need to call your bank or credit card company. Your paperwork has been shredded, I did it myself when I did not hear back from you. Regards, [redacted]Nissan 112

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I finally received my refund. I hope that in the future, what I have experienced from 112 Nissan, does not happen to any other customer, and that 112 Nissan learns from their mistakes regarding what was appearing to me, to look like a bait and switch, and invest in better customer service.Thank you, Revdex.com, for mediating the situation and helping me to get my refund.

Sincerely,

Review: I have been waiting for over two weeks for my balance from my sale of my Prius 2010 at Nissan 112. Each call to [redacted] results in no satisfaction or solution. I been told several times that I have to complete a survey for Nissan 112 in order to receive my check. This is outrageous! I never received the survey. I'm owed approximately $5,700 , which is the difference of my loan payoff and the refund of the sales tax. To be held hostage for the completion of a survey that never arrived, is unconscionable! This is no way of doing business or of treating a customer, this way. Their phone no. ###-###-####

The car was leased.Desired Settlement: I would like the money they owe me.

Business

Response:

I am currently communicating with [redacted] regarding the claim. I received an email this morning with regards to his claim and will be reaching out to him once I have an answer for him before end of week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],

I hope you had a good vacation. Sorry but the complaint against Nissan 112 has not been resolved. [redacted] customer loyalty has been working on my case, but she told me last Thurs. 1/**/2014, that she was not getting anywhere, with her investigation. She was getting back to me Tue. 2/*/2014.

Evelyn, please let me know what is happening. The trade in balance due to me is indicated right on the contract. The amount of $4745.52. Only item not showing is my tax credit, of approx. $900.00.

Sincrely,

Business

Response:

[redacted] came into the Dealership and spoke with an [redacted]. At that time the amount in question as well as all his paperwork was explained to him. [redacted] was satisfied with the answers to his questions. Should there be any further questions he may contact us anytime.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a pre-owned nissan pathfinder on January [redacted] 2013. I also purchased an extended warranty for the vehicle, which cost $2,600. On May, [redacted] 2013 I discovered that the rear window control wasn't working properly so I brought the car in for a repair. While doing so I found out that there was a $100 deductible for any repairs on the vehicle when using the warranty. So I didn't go through with the repairs and at that point I spoke to [redacted] in the finance dept. about canceling my warranty. He said yes you can cancel and you will receive a pro-rated credit to your loan for around $1,600. He sated that it takes 2 to 3 months for this to occur. I agreed and filled out a cancellation request on May [redacted] 2013. I then called nissan 112 on September [redacted] in regards to the refund because it had been 4 months and I was never issued a credit or received a check for the $1,600. I was told by [redacted] she would look into it and get back to me. She never called back so I called again on September [redacted] and was told the same thing. I then called again on September [redacted] and spoke to [redacted] in the accounting dept. and he said they couldn't find my loan account number so they were not able to apply the credit to my loan due to that problem. I asked why someone didn't call me to get my account number, he said we have been very busy, so I gave him the account number and was told by him that I would receive the credit on my wells Fargo loan account in 3 weeks. Three weeks has gone by and still no credit to my loan. I have called them twice and left messages with [redacted] in accounting about the situation and still haven't heard back. I think they aren't going to ever give me my money back to a credit to my loan.Desired Settlement: I would like to get my money back from the warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. They finally called me back to claim to have put a check in the mail to Wells Fargo, which is where I have my auto loan. However I would still like to leave it open until wells fargo credits my account.

Sincerely,

Review: I help my cousin purchase a used car from this dealership. The person in finance that we delt with Stan, did not properly convey the prices of the warranty and service plan that we went with. We were told that we had 30 days if we wanted to, to cancel both. After closer examination of the paperwork we found some discrepancies which we went to the dealership to resolve. They gave us the run around and we decided to cancel both the warranty and the service contract. After doing exactly what they told us to do, the warranty company told us that we needed to return to the dealership in order to go about getting our refund. So we went back to the dealership to do the paperwork for the refund. The entire time we were trying to fill out the paperwork the finance person stan was trying to talk us out of it. After we finishes the paperwork we were told that it would take 4-6 weeks to get our refund for BOTH. After 6 1/2 weeks we still had not received our refund. After somemore phone call between the dealership and the warranty company we found out that because stan had not put the dealership code on the paperwork it was sent back from the warranty company and sat on his desk the entire time. We finally got him to correct his mistake and he told us that we would get our refund within 2-3 days. When we finally got the refund a week later it was only for the warranty and not the service contract. This has not been going on for almost 3 months since we bought the car. Our original plan was to pay the car off in two payments. But now because of these issues we are now going to have to make a third payment wait until they possibly fix the new issue and then try and get a refund from the loan companyDesired Settlement: We would like to have the refund that they owe us done as soon as possible and the tax that we paid for on both the warranty and maintenance plan.

Business

Response:

[redacted], Could you please provide me with your cousins information? I cannot find him in my system without it and I would like to get this resolved for you as soon as possible. Thank you, Tammy G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business in question has refunded us the amount owed to us today the [redacted] of september 2015. Thank you for your help in resolving this matter.

Sincerely,

[redacted] Rego

Review: On November [redacted] my wife and I decided to trade in our lease (2011 Nissan Rogue fully loaded). We hoped to lower our monthly payment ($437.81) and aquire a vehicle with better fuel consumption. We decided on a 2013 Nissan Altima 4 cylender (another lease). We decided to go without the navigation to keep our payment a little lower. My wife and I, along with the dealer agreed to no down payment with a monthly payment of $415.00/month. We get to [redacted] stage of the purchasing process and he wants us to pay roughly $3000.00 in taxes up front which is not what we agreed to. We did however agree to the registration fee, first months payment fee, title and auto transport fees which should have been somewhere around $800.00. I decided to back out of the deal. The [redacted] then gets involved. After some negotiations we agree to a payment of $420.00/month with an initial payment of $1500.00 up front to cover the fees and a portion of the taxes. My wife and I were happy to get into the new car drove home and then the next day I started looking over the sales agreement which stated a monthly payment of $429.99/month. I said to myself "must be a typo being that zero is next to the nine on a keyboard". I called the salesman and he instructs me to come down to the dealership to work things out. Once there I sit down with the [redacted] and he lies right to my face and says that he said he would get me in the 420's. I was shocked that this came out of his mouth. When negotiating he even said to me that it was only a $5.00 dollar difference from the original $415.00 and I agreed. My fault for not noticing that it was 429.99 and not 420.00 but in my defense they use bold print on the contract and I missed it. I know in all reality its only $9.99 over 36 months which is only $360.00 but I do feel swindled and it isn't right.Desired Settlement: All I want is for the original agreed upon monthly price of $420.00 be honored. Or let me out of the lease without any penalties.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Nissan 112 Sales Corp. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

((((BEWARE)))) THIS IS THE WORST DEALERSHIP ON LONG ISLAND!! Especially the brand new so called "manager" transferred from smithtown to help the dealership out. Nickky G. It all started when I was driving down RT 112 and saw this black 05 HUMMER H2 for sale on Saturday APRIL *, 2016. Decided to stop in and take a closer look at it. Test drove it and fell in love with it. The NEW sales manager "NICKY G" sat with me and we locked in a deal for $22,900. I signed and let them run my credit which I got approved right away. They said they would prep it and get the dings out, Charge the A/C, Fix the back passenger door handle, then I could pick it up wednesday. When I stopped in Tuesday just to check on it, the sales manager "NICKY G" told me - "[redacted]" - I SAID NO! why? So he tells me the truck needed more work than he thought and he's sending it back to auction because its not worth it to him!! send it back to auction? I was so upset and told him how could you do this, we had a signed agreement and $500 cash deposit. Doesn't NISSAN have to look through the hummer before they put it on the front line for sale?, besides, it was for sale 3 weeks already, they didn't feel the need to thoroughly check it out?. So he told me to wait till tomorrow and I will have a definite answer for you. After I left I got a phone call from a friend that works in the shop, he tells me, someone else test drove the hummer and they are prepping it to leave, the sales manager "NICKY G" sold it to someone else for more money, he says. How is this even LEGAL when I had a written signed agreement and $500 cash deposit and financing already approved. I went back into the dealership and NICKY G tried to hide from me, I walked up to him and asked him why he was lying, and how he can do business like this. a He said its not SOLD and his reason was it needs repairs and they don't want to pay for it anymore. So of course I know hes lying and tell him to give me back my deposit, he says no we'll send you a check!!!! Really? As I was sitting in the parking lot waiting for my $500 deposit back, they pulled the prepped truck up to the front line right next to me, for the new customer to pick it up. Later that day I was told from my friend the new owner picked it up... AWSOME!! If this is how they conduct business everyday I'm not even sure how they are still open. Now I have 6 hard inquiries on my credit report from NISSAN 112 running my credit through all there banks, which there only supposed to do once, I got approved from all of them and no HUMMER H2. I would like to thank NICKY G for [redacted] me over, your a great guy man !!!!!! If he tries to help you, run far away or you will get screwed over too!!!!!!!!! He is the reason "sales people" get a bad name.